App comparison
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cloud PMS & on-premise PMS, browser & windows hotel software
Value for money rating
4.2
/5
23
Price starts from
No pricing info
What users say
Price starts from
700
/user
Per month
Pricing model
Free trial
Price starts from
159
Per month
Pricing model
Free trial
Price starts from
90
Per month
Pricing model
Free trial
Price starts from
1005
Per year
Pricing model
Free trial
Price starts from
3.50
Pricing model
Free trial
Baris G.
Hospitality, 10,001+ employees
Used daily for less than 6 months
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Maestro PMs is a great property management software with a good customer service. For me the reports the software provides is understandable and beneficial.
Gneral reports and the transaction reports are extremely powerful and helps to understand the metrics. customer service is quite professional and they are quick to solve the cases.
Pricing plan is not flexible, a modular plan would be a better fit for our case additionally user interface is way yoo old fashion.
Ryan B.
Business Supplies and Equipment, 11-50 employees
Used daily for 2+ years
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I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)
Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a...
The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.
David J.
Hospitality, 201-500 employees
Used daily for 2+ years
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Maestro is a very feature rich system that rivals it's major competitors at a far less cost. Additionally, the support and training supplied by Maestro has been second to none, with nearly all support incidents resolved with only a single call.
Maestro is a very user friendly system. Additionally it has all the features of system 2-3 times its cost, and the support has been spot on.
While Maestro has great reporting options, I wish there was an end-user in-app custom report feature similar to what one might find in Salesforce without the price of additional licenses. Although you can export to excel and csv formats in the end its still just exporting canned reports. Also, while they have an analytics product, it still requires additional licenses.
Daniel W.
Entertainment, 201-500 employees
Used daily for 2+ years
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One of the best systems I've had the pleasure to work with. Support is excellent, the software is robust and full of upper-tier functionality. CANNOT be implemented without a rigorous training schedule. Not a system you can throw a temp or intern on and expect them to understand.
Hand down the best support I've ever experienced from a tech company. Not only are they fast to respond to questions, they provide monthly training at no extra cost.
Naming conventions are misleading. Navigation can be cumbersome and thee online help feature is too vague.