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roommaster
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Complete Hotel Management Simplified
Table of Contents
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roommaster - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
roommaster overview
What is roommaster?
roommaster, previously known as innQuest, is a comprehensive hotel management platform built specifically for independent hotels, hotel groups, and B&Bs. Our unified ecosystem combines PMS, booking engine, channel manager, revenue optimization, guest communication, and integrated payment processing to eliminate operational silos and streamline workflows.
With hotel operations at its core, roommaster reduces administrative clicks while providing real-time visibility across all aspects of your business. The platform features 100+ marketplace integrations, automated guest communications, dynamic pricing tools, and connections to 300+ OTAs. Our 24/7/365 support team consists of hospitality specialists who understand both technology and real-world hotel operations.
Properties typically experience 30% reduction in administrative workload and 15-30% increase in direct bookings. More than software, roommaster serves as your strategic technology partner for sustainable growth.
Key benefits of using roommaster
• Reduced Administrative Workload: Streamline daily workflows with intuitive interfaces and reduced-click operations, typically reducing administrative burden by 30% while freeing staff to focus on guest experiences
• Seamless System Integration: Connect 100+ hospitality technologies through our marketplace, eliminating the "swivel chair" problem and creating unified guest profiles across all touchpoints
• Direct Booking Growth: Increase direct reservations 15-30% through customizable booking engines with mobile-first design, upselling opportunities, and commission-free revenue capture
• Automated Guest Communication: Build lasting relationships through personalized, automated messaging across the entire guest journey, typically doubling review response rates while increasing repeat bookings
• Comprehensive Distribution Management: Connect to 300+ OTAs and GDS platforms with automated inventory synchronization, eliminating overbookings while expanding market reach without manual effort
• Intelligent Revenue Optimization: Maximize revenue through rule-based dynamic pricing that automatically adjusts rates based on market conditions, demand patterns, and competitor intelligence
• Integrated Payment Solution: Streamline financial operations with hospitality-specific payment processing, including deposit scheduling, pre-authorizations, and automated reconciliation while reducing chargeback losses by 40%
• 24/7 Hospitality Support: Access round-the-clock assistance from hospitality technology specialists who understand both software capabilities and real-world hotel operational challenges
• Operational Assessment & Training: Benefit from personalized implementation with operational assessment, role-specific training, and ongoing customer success management to ensure maximum ROI
• Future-Ready Architecture: Adapt to emerging technologies through open API architecture and constantly expanding integration marketplace, protecting your technology investment
• Comprehensive Reporting & Analytics: Make data-driven decisions with 270+ built-in reports, customizable dashboards, and real-time business intelligence tailored to each staff member's role
• Mobile Guest Experience: Enhance guest satisfaction with optional branded mobile app featuring digital check-in, mobile room keys, service requests, and direct communication capabilities
• Brand-Aligned Website Builder: Create high-converting websites with hospitality-specific templates, AI-powered content creation, and seamless booking engine integration for enhanced direct booking conversion
• Proven Industry Expertise: Leverage 30+ years of hospitality technology experience with 97% client retention rate, demonstrating long-term partnership commitment and operational success
Starting price
per month
Pros & Cons
Customer Support
Hotel Management
Features
Booking System
Guest Charges
roommaster’s user interface
roommaster pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.1
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about roommaster?
One aspect I do not enjoy about Roommaster is sometimes the payments do not communicate with our Payment Processing System.
Select to learn more
Who uses roommaster?
Based on 129 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
roommaster's key features
Most critical features, based on insights from roommaster users:
All roommaster features
Features rating:
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roommaster pricing
Value for money rating:
Starting from
150
Per month
User opinions about roommaster price and value
Value for money rating:
To see what individual users think of roommaster's price and value, check out the review snippets below.
Steven M.
Hotel Manager
Richard B.
Co-Owner
roommaster integrations (10)
Integrations rated by users
We looked at 129 user reviews to identify which products are mentioned as roommaster integrations and how users feel about them.
Integration rating: 5.0 (1)
roommaster customer support
What do users say about roommaster customer support?
Customer support rating:
We analyzed 31 verified user reviews to identify positive and negative aspects of roommaster customer support.
Widely noted by reviewers, the support team is responsive, knowledgeable, and provides quick follow-up to ensure satisfaction.
A large number of users appreciate the friendly, patient, and professional attitude of support staff, especially during setup and troubleshooting.
A limited number of users report difficulty accessing support, citing limited hours, slow response, or a decline in service quality over time.
Support options
Training options
To see what individual users say about roommaster's customer support, check out the review snippets below.
“Their support is top-notch and always responsive with follow-up to ensure we are satisfied. Though their support hours aren't ideal for us with a 5-6 hour time difference, we have not found this to hinder our operations. ”
Kalei L.
“We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running.”
Colin W.
General Manager
“if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. ”
jenn h.
GM
roommaster FAQs
roommaster has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does roommaster support?
roommaster supports the following languages:
English
Q. Does roommaster offer an API?
No, roommaster does not have an API available.
Q. What level of support does roommaster offer?
roommaster offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
