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Ordyx Logo

Ordyx

Mobile-friendly, hybrid, cloud-based restaurant & bar POS

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Ordyx Pricing, Features, Reviews and Alternatives

Ordyx product overview

What is Ordyx?

Ordyx is a point of sale (POS) system for single or multi-location restaurant and bar operations that enables managers and staff to track orders, take payments, and monitor sales. The platform provides the tools to help organizations understand their business, services and products, and more importantly their customers. The solution uses both standard terminals and mobile devices (including iPads) for full dining and quick service restaurants, bars, hotels, nightclubs, and more.

Key benefits of using Ordyx

Ordyx automatically sends real-time e-mail and SMS notifications based on pre-determined alerts regarding hours, store closing, voids, comps, and more.

The platform is able to detect internet disconnection, maintaining all data locally, and automatically synchronizes information with the Ordyx server once connection is reestablished.

With Ordyx Mobile, wait staff is able to take orders from customers at the table, or anywhere within the establishment via mobile device.

Remote authorizations functionality allows managers to comp or void an item from anywhere in the world.

Ordyx provides seamless integrations with other third party credit card processors, property management systems, accounting and payroll, productivity platforms, and loyalty systems for added functionality.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
Chat
Phone Support

Training options

Live Online
In Person
Documentation
Webinars

Ordyx pricing information

Value for money

2.7

/5

21

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Ordyx features

Functionality

2.9

/5

21

Total features

69

9 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Point of Sale (POS)
Multi-Location
Order Management
Reporting/Analytics
Alerts/Notifications
Third Party Integrations

Ordyx users reviews

Overall Rating

3.3

/5

21

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5.67/10
Rating distribution

5

4

3

2

1

2

10

4

2

3

Pros
Cloud based with , for the most part, a reasonably good set of canned reports. The front of the house functionality is good.
The pros about the software is keep all you sales in one place it a great way to stay on top of you sales.
They have been receptive to suggestions in the past. They used to be very good at all levels.
Cons
The problem is the fact that you have to open multiple pages and do your own calculation for single counts and case counts. If you made an error on a price it is very difficult to make a correction.
Onboarding was the most negative part of our experience. Complete lack of communication/understandin.
Clunky interface, MAJOR reporting error, lack of customer service. In the face of these major issues we were not contacted by management and no effort was made to keep our business.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The Best that I have found, and I searched everywhere

Reviewed 7 years ago

Pros : Overall It is a good product. I like the fact that I can see everything on my POS in real time. What my sales are and who is clocked in from anywhere in the world. Another feature that I look at everyday day is what the sales were on the same day last year. This feature is very useful to me because I watch my numbers everyday. It is very easy to update a menu item price or add new items. They...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

We appreciate the feedback and will continue to make improvements on our support process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The Support went down the tubes

Reviewed 5 years ago

There are many other options out there so if you need a company that cares about you as a customer then I would not recommend this company. Sad to say they used to but not anymore.

Pros

The mobility of accessing the POS from anywhere. They have been receptive to suggestions in the past. They used to be very good at all levels

Cons

If there is a problem the support is nothing like it used to be they hire inept tech people that sound like you are interrupting the game time and are unwilling to make an effort to help resolve anything. I have been with this company for 3.5 years now paying the monthly fees for 3 locations and in the recent year, the support has gone down to nothing anything like it was before. I think that they maybe grew too fast and lost sight of what keeps customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Ordyx is a generally fine software, but a few quirks interfere with it being great.

Reviewed 5 years ago

It interfaces with out hotel software, that's about it.

Pros

Generally easy to train staff, being able to log in from anywhere to look at reports, generally inexpensive.

Cons

Ordyx is on the verge of being a great program, but a few quirks make it a very frustrating project at least once a month. * Customer support is severely lacking. Payment issues from Ordyx' end once locked me out of the back end for several days. While some staff tried to help, calls were not returned, commitments to reprogram the menu were ignored, and managers generally didn't help at all. All...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good system, but not easy to learn without instruction

Reviewed 3 years ago

Overall, a good program for basic functions. Lack of trained knowledge makes it hard to use efficiently and getting support can be a challenge at times.

Pros

Generally, it is easy to add items to this system. We use it as our POS and out timekeeping system. The ability to add/edit employees is good.

Cons

There are several things that I do not like about the system. FIrstly, it is not easy to learn without direct tuition from a trainer at ORDYX. The customer support system seems difficult to navigate and there is not very good immediate response from the team. (not enough of them?) Without better knowledge, it feels difficult to utilize many of the higher end features of this system. In addition, use of remote platforms is difficult, bordering on impossible and getting help in solving the problem is equally difficult.

Vendor response

Thank you for your review! We appreciate your feedback. At Ordyx we are constantly working on improving our software to provide our customers with the best service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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We have used Ordyx as our Point of Sales system for the past 3 years at our alehouse and grill.

Reviewed 5 years ago

Much improved over previous system, do recall what it was,

Pros

Cloud based with , for the most part, a reasonably good set of canned reports. The front of the house functionality is good.

Cons

Wholesale price increases are difficulty to accomplish. Customer service always points the finger at the internet provider first. They make changes without fully explaining what will and has changed, you're up to your own to figure it out or call them.

Vendor response

Thank you for your review! We appreciate your feedback. At Ordyx we are constantly working on improving our software to provide our customers with the best service.

Ordyx FAQs and common questions

Q. What type of pricing plans does Ordyx offer?

Ordyx has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Ordyx?

Ordyx has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Ordyx support?

Ordyx supports the following languages:
English, Spanish


Q. Does Ordyx support mobile devices?

Ordyx supports the following devices:
Android, iPad, iPhone


Q. Does Ordyx offer an API?

Yes, Ordyx has an API available for use.


Q. What other apps does Ordyx integrate with?

Ordyx integrates with the following applications:
Authorize.Net, roomMaster, RepeatRewards, Worldpay, Mailchimp Transactional Email, QuickBooks Online Advanced, Craftable, ADP Workforce Now, Pike13, WebRezPro, RoomKeyPMS, HotSchedules, Frontdesk Anywhere, roomMaster Anywhere, Compeat, Marketman, Mailchimp, Google Maps, Magpie Property Management


Q. What level of support does Ordyx offer?

Ordyx offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support

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