SkyTouch Hotel OS Pricing Plan & Cost Guide

SkyTouch Hotel OS

Hospitality Property Management System

4.27/5 (97 reviews)

SkyTouch Hotel OS Pricing

Starting from: $5.00/month

Pricing model: Subscription

Contact SkyTouch Solutions for detailed pricing information.

View Pricing Plans Free Trial

Competitors Pricing

Beyond

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

TRACK Vacation Rental PMS

Pricing model: Subscription

WebReserv

Starting from: 19.00/month
Pricing model: Subscription
Free Trial: Available

Execu/Suite

Starting from: 895.00
Pricing model: One Time License
Free Trial: Available

OwnerRez

Pricing model: Subscription
Free Trial: Available

SkyTouch Hotel OS Pricing Reviews

Pros

  • Sky touch is a very good system and is very highly recommended. Their customer service is amazing.Rebecca F.Read the full review
  • Overall the experience has been good. The fact that the program is web-based has been very useful.Brian C.Read the full review
  • The customer support is excellent and this software is extremely easy to use. The fact that it also a web based application is very helpful.Verified ReviewerRead the full review

Cons

  • Posting adjustments- inability to just void a recent transaction error. No Show - unable to reverse if necessary.Dana H.Read the full review
  • I recently experienced a posting error that could not be moved to the group master folio. I was told by support that only charges could be re-routed but NOT THE PAYMENTS.Tonny D.Read the full review
  • There are some minor maintenance periods. I had to really stretch to come up with anything negative as we are notified in advance about any scheduled maintenance and the maintenance is infrequent.Stan S.Read the full review
91%
recommended this to a friend or a colleague

11 reviewers had the following to say about SkyTouch Hotel OS's pricing:

Viktoriya M.

SkyTouch

Used occasionally for less than 6 months
Reviewed 2021-07-02
Review Source: Capterra

Pros
Ease functionality of the service cloud.

Cons
The price that fluctuates on the yearly contract.

Response from SkyTouch Technology


Hello Viktoriya,

Thanks for your positive feedback on the SkyTouch platform. Currently, your rate should not increase year over year as SkyTouch has not had any increase in cost for several years now.

However, I can work with you on some better pricing in lieu of an extension on your contract. Let's chat when your schedule permits. I'm available anytime on my cell number below or please let me know a good time and number to contact you.

Thanks!
Aaron- (602)703-7237

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

Minimize review

Jonathan M.

A very easy to use and intuitive system. Perfect for smaller hotels without much complexity.

Used daily for 6-12 months
Reviewed 2017-08-11
Review Source: Capterra

Ease of use for entry level staff. Reasonable Price. Flexible web-based system.

Pros
Easy for new users to learn, and very stable. Has all basic features you would need. Most information is readily available and well labeled. Customer support is very responsive (but follow up can lack).

Cons
Not very complex or flexible revenue management functionality. Certain processes can be time consuming if you need to do them several times in a row, but this is fairly rare. Rate overrides are a little difficult. More info could fit on one screen. While the simplicity is nice, having more info at one time would eliminate steps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Bryan D.

Decent PMS with limited functions

Used occasionally for 2+ years
Reviewed 2017-08-10
Review Source: Capterra

Pros
Vary easy to learn, simple navagation and easy to price the property. Overall smooth PMS with nice features for smaller hotels without meeting space.

Cons
Limited package functions...i.e. limited ability to offer dynamic packages. Limited billing options for larger groups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Liz T.

The program has been really easy to learn

Used daily for less than 6 months
Reviewed 2017-08-10
Review Source: Capterra

I can be more proficient and get more done in a day and easily book groups without having to look in multiple locations for availability and pricing.

Pros
The way it looks and the way it is laid out. I love to be able to call support or chat with them at any time. I love that you can access it from your phone. It is very easy to make a reservation and see all available rooms and rates at once. Booking into a group block is extremely easy.

Cons
I work with a lot of groups and the program seems to not be highly group oriented. For example: group expected totals, each room transferring over at the end of the stay rather then per night, no group number totaling at the bottom when booking a room......

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Summer S.

Great product!

Used daily for 1-2 years
Reviewed 2019-07-19
Review Source: Capterra

Pros
The thing I like most about SkyTouch is that it's very easy to learn and apply rate changes, which is what I primarily use it for. They offer all the reports I need to conduct my revenue calls each week and they are very easy to read.

Cons
The only functionality I wish they had was a way to set up pricing for multiple length of stay patterns.

Response from SkyTouch Technology


Thanks so much for your positive review! Our account management team are always here to assist.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Rhonda S.

Great customer service

Used daily for less than 6 months
Reviewed 2019-02-01
Review Source: Capterra

I have received good customer service on every call to the help desk

Pros
Ease of use. Anyone can learn how to use it.

Cons
Cost - the monthly cost for the software is quite steep.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

David I.

Sky Touch in SF

Used daily for 2+ years
Reviewed 2019-07-31
Review Source: Capterra

Overall experience is excellent and cost efficient.

Pros
Web based Intuitive operation Easy to use/learn

Cons
Group Aspect limited Limited reporting capability

Response from SkyTouch Technology


Thank you for being a SkyTouch advocate! I see some notes that you've been working with Aaron Price from our Account Management team. I'll let him know of your great review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Sherry L.

Customer Support is fast and friendly. Software was easy to learn.

Used daily for 6-12 months
Reviewed 2017-08-10
Review Source: Capterra

Pros
Customer Support (Tech Support), Rate management is easy, and very easy to customize. Customer service was great through the whole set up process. Good training program.

Cons
Reports can generate slow (mornings usually). More expensive than our last property management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Kimberley G.

Very easy to use, worth the money

Used daily for 6-12 months
Reviewed 2018-03-20
Review Source: Capterra

Able to access from any where or any device. Doesn't have a server everything is cloud base which is nice.

Pros
Easy to use. Set up was easy and the cost was well worth it. Community board is a nice feature. Tape chart is nice to use.

Cons
Rate Management Part. Very hard to set certain rates for groups or blocks. Always cleaning out your cookies/browser. Always doing maintenance. Makes you save stuff a zillion times before continuing.

Response from SkyTouch Technology


We appreciate the feedback, Kimberley. I have sent your comments to our product support team to help walk you through rate management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Asia W.

In short, the product was oversold and underdelivered

Used daily for less than 6 months
Reviewed 2018-02-13
Review Source: Capterra

Pros
I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Cons
My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.

Response from SkyTouch Technology


We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Gayle S.

SkyTouch OS

Used daily for 2+ years
Reviewed 2018-08-15
Review Source: Capterra

I've seen SkyTouch OS being used at multiple properties and the only issue I see people having with it is it runs a little slow from time to time. Their support team is amazing and is open 24/7. I recommend you try it, you will not be disappointed.

Pros
SkyTouch Hotel OS is very easy to use for me and staff and colleagues. SkyTouch OS is basically a smaller version of the SkyTouch software. it shows your occupancy for your previous night and the day of. If you have had SkyTouch for over a year yu can see how many rooms you sold last year to this year. You can also see what the prices were on this day last year. It is super simple to use and well worth it. There is also a house keeping tab as well in SkyTouch OS. You can see things like your stay overs, arrivals, and vacant rooms. This tab also shows you your clean and dirty rooms for occupied and vacant. Up top of the housekeeping tap you can type in a special room and see or even change the status of it. For example you click on room 31 you can change it from dirty to clean. If a guest complains about anything you can flag the room and put in notes on what the problem is so that your matance can fix it with out coming back to the lobby or office to ask you what needs to be done.

Cons
SkyTouch can be slow from time to time. They also do updates quiet often, whitch is great but running a hotel you need your system up 24/7 and a 2 hour update makes it hard to do that.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review