SkyTouch Hotel OS Pricing

Web based Intuitive operation Easy to use/learn

Group Aspect limited Limited reporting capability

Thank you for being a SkyTouch advocate! I see some notes that you've been working with Aaron Price from our Account Management team. I'll let him know of your great review.

Easy to use. Set up was easy and the cost was well worth it. Community board is a nice feature. Tape chart is nice to use.

Rate Management Part. Very hard to set certain rates for groups or blocks. Always cleaning out your cookies/browser. Always doing maintenance. Makes you save stuff a zillion times before continuing.

We appreciate the feedback, Kimberley. I have sent your comments to our product support team to help walk you through rate management.

The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform;

The fact that, at the time, we could not import existing reservations from our previous system. Our staff were able to manually make existing reservations in the new system, which ended-up providing good practice.

Hello Dan, Thanks for your positive feedback on SkyTouch. I understand how nice it would've been to import existing reservations into our system. It's actually a PCI compliance issue that does not enable this to be a viable option. Should you ever need anything, please don't hesitate to reach out to me on my personal cell phone number listed below. Thanks! Aaron- (602)703-7237

I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with...

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We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us.

Easy for new users to learn, and very stable. Has all basic features you would need. Most information is readily available and well labeled. Customer support is very responsive (but follow up can lack).

Not very complex or flexible revenue management functionality. Certain processes can be time consuming if you need to do them several times in a row, but this is fairly rare. Rate overrides are a little difficult. More info could fit on one screen. While the simplicity is nice, having more info at one time would eliminate steps.

The way it looks and the way it is laid out. I love to be able to call support or chat with them at any time. I love that you can access it from your phone. It is very easy to make a reservation and see all available rooms and rates at once. Booking into a group block is extremely easy.

I work with a lot of groups and the program seems to not be highly group oriented. For example: group expected totals, each room transferring over at the end of the stay rather then per night, no group number totaling at the bottom when booking a room......

Customer Support (Tech Support), Rate management is easy, and very easy to customize. Customer service was great through the whole set up process. Good training program.

Reports can generate slow (mornings usually). More expensive than our last property management system.

Vary easy to learn, simple navagation and easy to price the property. Overall smooth PMS with nice features for smaller hotels without meeting space.

Limited package functions...i.e. limited ability to offer dynamic packages. Limited billing options for larger groups.

Ease of use. Anyone can learn how to use it.

Cost - the monthly cost for the software is quite steep.

Ease functionality of the service cloud.

The price that fluctuates on the yearly contract.

Hello Viktoriya, Thanks for your positive feedback on the SkyTouch platform. Currently, your rate should not increase year over year as SkyTouch has not had any increase in cost for several years now. However, I can work with you on some better pricing in lieu of an extension on your contract. Let's chat when your schedule permits. I'm available anytime on my cell number below or please let me know a good time and number to contact you. Thanks! Aaron- (602)703-7237