I really enjoyed using this product because as a new hotel owner it really helped me keep track of all my reservation and it was great for the housekeepers.
Likelihood to recommend: 10/10
The Skyware product is easy to use, learn, and teach others. While there are a couple frustrating things such as non-alphabetized menus, and tabbing orders that are not sequential, these are minor issues and can be over come. We have been very pleased with the ability of the system and were able to take a group of untrained employees new to the hotel industry and have them functional and working in a very short amount of time. Skyware has outstanding customer service and they have felt much more like a partner than just another vendor. I would highly recommend their software for both small independent hotels and large chains.
User Friendly Easy to learn the system Price point is fair Multiple options for in house or hosted on their servers Company is very proactive in helping their customers Good training and it can easily be done with the trainer remote (if you have internet access) Ability to customize and build your own reports Works with an Internet Browser Multiple security groups (easy to implement)
Menu Items are hard to find at times (should be in alphabetical order) Tabbing is not consistent (you do not always go to the next field)
This software is nice and can make things easier and more organized. However, everything has a fee associated with it and in the end the price of everything makes it not worth it for me.
Our Company has been using Skyware for several years now and have it at both of our properties. Our front desk staff likes how simple it is to use and navigate through the system. We have not experienced long down times in the past and look forward to continued business with Skyware.
Contact Skyware Systems for pricing information