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VacationRentPayment

Payment processing tool for vacation rental owners

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VacationRentPayment Pricing, Features, Reviews and Alternatives

VacationRentPayment product overview

What is VacationRentPayment?

VacationRentPayment is a cloud-based payment processing software designed to help homeowners and vacation rental managers collect payments from customers. Supervisors can accept payments through various channels including debit/credit cards and electronic checks, improving guests’ experience with the brand.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)

Training options

Live Online
In Person
Documentation
Webinars

VacationRentPayment features

Functionality

4.2

/5

25

Total features

14

1 categories

Most valued features by users

Reservations Management
Reporting & Statistics
Activity Dashboard
Third Party Integrations
Electronic Payments
Payment Processing
API
For Vacation Rentals

Functionality contenders

VacationRentPayment users reviews

Overall Rating

4.3

/5

25

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.05/10
Rating distribution

5

4

3

2

1

16

3

4

1

1

Pros
I love that we have a customized link that we can send to guests so they can enter their credit card directly. The reporting is so clean and easy and makes batching and closing the month super easy.

AM

Alexandra M.

Overall very good, thing they good do a better good of walking folks through the charge back process when they first experience it.

WG

Walter G.

My reports are a breeze and I can find any transaction/ details in a snap, plus integration - that is super important.

TA

Trish A.

Cons
Extremely bad customer service, especially when it comes to disputing chargebacks.

MM

Matthew M.

I dislike that they still charge a transaction fee on security deposits.

AR

Anonymous Reviewer

When other bendors utilize the same software, reposting and tracking becomes difficult.

DH

Dennis H.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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VRPuser

Reviewed 3 years ago
Pros

Intergrations with my hospitality software

Cons

When having to log in directly to check a transaction, if more than one transaction, you have to go back to beginning to get the subsequent transactions

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very easy to use and integrate

Reviewed 3 years ago

We used to have to manually enter credit cards weekly, then follow up on any that didn't go through. Having an immediate way to verify the card has saved us countless hours of work, translating to thousands of dollars in man-hour savings. Overall, they are a great value.

Pros

The credit card integration with our reservation software is seamless. The back-end is easy to use. The overall value is great. Their system is reliable and dependable.

Cons

The ACH feature doesn't integrate with our reservation system, but it is a wonderful feature... it just requires an extra step on our end. We were on a fixed percentage model, but last year VRP decided to change this with less than 45 days notice, which didn't allow us much time to shop around for alternatives. The prime plus model we are currently on allows us less predictability, but so far has saved us a few dollars. They have also moved their customer support to a different country so there is a language barrier when calling tech support. We no longer have a dedicated representative which is not ideal, but we are working with it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Not very user-friendly, poor customer support

Reviewed 4 years ago

payments

Pros

Hard to say, Payment processing is fairly straightforward and ability to look up guests on the website to do manual payments if there is an issue is also relatively painless.

Cons

Extremely bad customer service, especially when it comes to disputing chargebacks. Often when you send in info disputing a case, even when sent in by the deadline, initially you'll be told you didn't send in the info by the deadline and then you have to follow-up again to prove that you did.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best of the Best

Reviewed 3 years ago

I can easily accept payment from short term renters who hear about my properties from a source other than a listing site. For example, there are thousands of FEMA contractors and federal FEMA employees on St. Thomas. All of these men and women must pay via credit card. Without VRP, I would not be able to rent to FEMA contractors. I do so because we really need their help! Plus, the big hotels are still closed, so short term rentals are their only option. Thank you VRP for providing this service to individual property owners like me. representative

Pros

Vacation Rent Payment (VRP) is extremely easy to use and their support staff provides a lesson to new users, so not worries if you are a techno-phobe. For the first time in 7 years, I needed tech support. I couldn't figure out why I couldn't charge a credit card for one particular guest who had been renting for over a year. So, I called VRP and the tech-support rep knew immediately what was causing the problem. It was user error ;~) The tech-support rep then explained how to continue charging the same credit card and I learned more about the VRP system. For short-term rental owners and property managers, VRP is a MUST!

Cons

Honestly, I like everything about it. The fee could be lower of course.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Merchant Processing Company linked to our PMS

Reviewed 3 years ago

It works but it could work better. I believe they could offer better service. I had to get my own merchant account with AMEX because they said it would take - 10 days and they wanted another percentage point in merchant fees.

Pros

It is fully integrated with our Liverez property management software so for the most part, proccessing payments and refunds are fairly simple.

Cons

The portal is very difficult to search guest transactions Payments made by the guest in the payment portal do not transfer back to the reservation - they have to be hunted down and entered manually and this is tedious and unnecessary I seem t o get multiple deposit reports a day.

VacationRentPayment FAQs and common questions

Q. Who are the typical users of VacationRentPayment?

VacationRentPayment has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does VacationRentPayment support?

VacationRentPayment supports the following languages:
English


Q. Does VacationRentPayment offer an API?

No, VacationRentPayment does not have an API available.


Q. What other apps does VacationRentPayment integrate with?

VacationRentPayment integrates with the following applications:
ReservationKey, Innkeeper's Advantage, OwnerRez, CiiRUS, Kigo, LiveRez


Q. What level of support does VacationRentPayment offer?

VacationRentPayment offers the following support options:
24/7 (Live rep)

Common VacationRentPayment comparisons

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