Innkeeper's Advantage Pricing, Features, Reviews & Comparison of Alternatives

Innkeeper's Advantage

Website, Online Reservations & Property Management in one.

4.94/5 (17 reviews)

Innkeeper's Advantage overview

What is Innkeeper's Advantage?

Innkeeper's Advantage was specifically designed to help bed & breakfast, boutique hotel, vacation cabin or vacation rental owners get more direct bookings and easily manage reservations, rates and availability. Get a custom branded website, fully featured reservation system, rate management, packages, deals, guest messaging, point of sale, channel management across third party booking sites, online marketing features, and more. It all works together.

Our professional web designers will create a beautiful, custom branded website designed to attract your perfect guests and make it easy for them to book online. Guests book from any web page and they never leave your domain to book.

Pricing

Starting from
$54.95/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Innkeeper's Advantage screenshot: Access Innkeeper's Advantage from any device and create optimized websites which are integrated to update in syncInnkeeper's Advantage screenshot: Create a booking engine which provides availability indicators and facilitates online paymentsInnkeeper's Advantage screenshot: Accelerated mobile pages (AMP) enable mobile optimized websites for faster customer browsing and bookingInnkeeper's Advantage screenshot: Add or edit website content, including images, descriptions, and special discounts, at any timeInnkeeper's Advantage screenshot: Availability calendars can be added to the booking engine website and businesses can define minimum and maximum nights, and booking restrictionsInnkeeper's Advantage screenshot: Property managers can manage website content, billing rates, and more

Innkeeper's Advantage user reviews

Excellent
16

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.9
  4.8
  5.0
Katherine Potter

When intuition pays off

Used daily for 1-2 years
Reviewed 2018-09-26
Review Source: Capterra

Since our property is so unusual, we have had to work out guest misconceptions with OTA travelers and Innkeepers has been right there to help me avoid bad reviews/cancellations - OTA cancellations are down from 50% in the first year to less than 20%. That is good results. Every step from website setup to getting through our first year, Innkeepers was there when I needed them to pull me off the cliff and set me on a good path where our business is growing and we are getting really fabulous reviews, which we know will build business year by year. Their integrity is unquestionable and there is so much value-added support that I am getting more and more independent as time goes by. I completely trust the advice and marketing I get from every person at Innkeepers and the website gets great comments all the time from our guests.

Pros
Unbeatable price Value-added support for my startup BnB to help us avoid marketing that does not bear fruit Accessible when questions arise Well-thought out applications that are intuitive i.e., the calendar Yield management system will make future business management a snap Reports exportable Marketing/SEO knowledge Gorgeous Website, easy to use for guests on all platforms Extremely stable (no downtime)

Cons
- It takes awhile to become fluent in the system since it is so robust. - Some guests struggle with the reservation system - it's maybe not so obvious that they have to start by entering the dates of stay to have the system work fluidly. - Every once in a while a guest will lose the last step in the reservation process - hard to tell if this is operator error or a loss of connection over a mobile phone or what. Typically they call me and a few minutes on the phone works it out - I've never had an instance where the reservation didn't book.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Al Heminger

The EXACT system for my needs (and yours)

Used daily for 2+ years
Reviewed 2017-06-07
Review Source: Capterra

Ease of use.

Pros
I've had the opportunity to work with the team at Innkeepers Advantage for quite some time. I wanted to find a company that was interested in helping make my B&B's a success story. I/A was exactly what I was looking for. I didn't want a clunky "pop-up" type reservation system that was designed to replicate my website. I wanted something that was integrated in my website by the same design team that developed my website. In the nearly 5 years of doing business with I/A, I have been able to substantially increase my revenue each year. They are keeping my web content current. The team at I/A does an amazing job of using current data to help my properties stay relevant. How you might ask? One example is their incorporation of AMP mobile. Other software companies have been leery of current data and how it applies to mobile users. I/A is one of the only companies successfully using AMP. My results: 42 mobile bookings in one month. As I check with other B&B owners, no one is achieving those results for their business. If you are serious about your B&B and looking to find a company that will help you increase your business, give your website a fresh look and functional presence, and incorporate a user friendly property management system that produces unbelievable results, and personal customer service: then Innkeepers Advantage is truly your total business solution. And guess what? Their services are affordable for your current budget.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Joseph Tierney

Gold Standard

Used daily for 2+ years
Reviewed 2020-10-17
Review Source: Capterra

Our overall experience with InnKeeper's Advantage was akin to a family, never like a business. We've grown and with our growth, so have they, and their product features just get better every year.

Pros
Ease of use, professional appearance, prompt call back for service concerns, secure banking platform and easy to operate and pull reports from. We started with Innkeeper's Advantage back in 2011 and never looked back. From the day they rolled out their systems, their one-on-one training got us operational in 24 hours. They've adapted over the years by continually updating their back-of-house menus and reports. They've increased our cash flow and have us using a virtual collection system that has helped stay very liquid. Their support is second to none and take ownership of your concern the moment they are contacted. This service is the gold standard of Bed and Breakfast websites. We could not have been as successful as we were without our InnKeeper's Advantage!

Cons
At first, blocking rooms or making mass updates was clunky but since last year, they've make that task very easy...so by now, I can't think of any dislikes.

Response from Impactiv


Joe and Elly, Thanks for your nice feedback and for being our customer for almost 10 years. It is a real ppleasure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Elsa Schultz

Great software for the price and support!

Used daily for 2+ years
Reviewed 2020-10-19
Review Source: Capterra

We love it!

Pros
Integration was seamless, the interface is super easy to use once you get a training on it- not exactly intuitive but the customer support is quick and attentive and helps resolve issues promptly. Its visually very appealing and the graphic design team has a great eye. Very affordable and there's even an option for a monthly marketing package where the team writes blogs and posts on your behalf to keep the website at the top of the google search bars!

Cons
My only complaint is that I would like to have more access to updating header images/ text but I think that might open up a can of worms so perhaps it's best to let the professionals make the bigger changes to the website so I don't mess it up. An App to use Innkeepers on a smart phone would be stellar !

Response from Impactiv


Thanks so much for your comments Elsa, and you are right that the header of any website is a little more challenging to work on and keep it looking good. We are always happy to help you with that. Also, we do have a mobile administrative interface that is great for handling reservations when you are not in your office. You just need to log into your system from your phone to get started.

We appreciate your business!

Cindy Bachmann
Innkeepers Advantage

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Maryann DeStefano

Unrivaled ease of use with fantastic comprehensive tools

Used daily for 2+ years
Reviewed 2019-09-27
Review Source: Capterra

Due to circumstances beyond my control when I began managing the Inn there was no one available to teach or train me at the Inn itself. Innkeeper's Advantage answered all the questions I had and allowed me to learn how to manage the business thanks to the fantastic customer support and software itself working so well. I honestly could not have succeeded without them.

Pros
As the Innkeeper of a small boutique hotel I rely on using this software several times a day. Color codes and symbols help me very quickly keep track of payments, notes from guests and notes from staff to keep everything humming along no matter how chaotic life gets during high tourist season. The customer service at Innkeeper's Advantage is spectacular. Not only are any concerns addressed immediately, the tech support folks are patient and so often the issue was created by my ignorance and I never feel judged. Quite the opposite. Tutorials are offered at my convenience. The software creator listens and improves on the software often adding new features that create greater ease of use and for the little hotel I manage that leads to greater profits. I really am impressed with how well the software addresses the complexity of keeping track of reservations and payments. I love using the reports feature to help with book keeping. I honestly would be lost without this software.

Cons
Not really a con for Innkeeper's Advantage- with advanced features I need to make the time to have a phone tutorial with tech support. It is always more than worth the effort to make the time!

Response from Impactiv


Wow, Thanks Maryann. We really enjoy working with you too. Thanks for sharing your comments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Innkeeper's Advantage pricing

Starting from
$54.95/month
Pricing options
Subscription
View Pricing Plans

Monthly subscription starting at $54.95/month.

Pricing based on number of rooms, channels, packages, and add ons.

Contact Innkeeper's Advantage for a custom pricing quote.

Innkeeper's Advantage features

Channel Management
Credit Card Processing
Electronic Payments
Online Booking Integration
Third Party Integration

API (82 other apps)
Activity Dashboard (77 other apps)
Automatic Notifications (57 other apps)
Availability Management (61 other apps)
Billing & Invoicing (63 other apps)
Booking Management (147 other apps)
Calendar Management (96 other apps)
Discount Management (53 other apps)
Inventory Management (66 other apps)
Invoice Management (62 other apps)
Price Management (62 other apps)
Promotions Management (60 other apps)
Reporting & Statistics (98 other apps)
Reservations Management (128 other apps)
Room Booking (93 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Innkeeper's Advantage

Key features of Innkeeper's Advantage

  • Account / invoice transfer
  • Email confirmation
  • GDS / OTA integration
  • Room feature classification
  • Wait list management
  • Walk-in registration
  • Booking notes
  • Conflict ,anagement
  • Guest management
  • Single / group reservations
  • Housekeeping scheduling
  • Onsite payment processing
  • Revenue reporting
  • Third party booking
  • Payment processing
  • Property database
  • Security deposit management
  • Administrative tools
  • Integrated payment gateways
  • Centralized management
  • Front office management
  • Accelerated mobile pages (AMP)
  • Auto-responders
  • Channel management
  • Content management
  • Credit card processing
  • CRM integration
  • Client database
  • Customizable branding
  • Electronic payments
  • POS
  • SEO management
  • Social media integration
  • Third party integration
  • Visual analytics
  • Data import/export
  • Drag & drop interface
  • Custom landing pages
  • Multi-channel marketing
  • Gift card system
  • Billing rate management
  • Online booking integration
  • Availability indicator
  • Referral source tracking
  • Synchronous editing
  • Widgets
  • Client management
  • Website management
View All Features

Benefits


Our professional custom web designs get attention and convey the unique experience of each inn.

Search engine optimization experts (SEO) will help your website rank on search engines like Google, Bing and more.

The integrated design lets guests see your location, experience, amenities, rates, availability and deals all at a glance. Guests never leave your domain to book.

Our excellent rate management system gives you maximum control of your rates. Use seasonal schedules, manual updates, coupons, automatic discounts, multiple rate plans and yield management rules. You decide how simple or sophisticated your rate management should be!

Real-time rate updates are instantly reflected on your Website, booking engine and even on 3rd party OTA's

Built-in channel management allows you to automatically control your OTA rates and availability from your own control panel

The built-in client database provides extensive guest profiles, contact information, booking history, anniversaries & birthdays, and more.

Automatically trigger email & SMS (texting) communications based on booking dates, check-in and check-out dates without manual effort.