Our client company licensed the Accord LMS several years ago to train temporary employees. The courses we implemented guide the employees to understand the business model, consider specific aspects of their new role, and train them to interact with the business system.
Some of the content in the courses is confidential, and the Accord implementation helps to limit access to that content by limiting enrollment based on security roles.
Courses are designed using the SCORM standard, which allows course development to be done independent of the LMS. The courses have loaded and interacted with Accord very well, correctly reporting quiz scores and completion status.
Accord has been a very stabile product, requiring very little administrative attention. Our version of the product has a limit on the number of active learners, so we have had to monitor our usage and either limit the number of learners or adjust the license to fit our needs.
We have directed several special requests to the sales department with regard to licensing, and each time they have accommodated our needs. We have found them a good partner to work with.
We have kept the software on a maintenance contract throughout, and have generally found this to be a good value. While service requests have been minimal, there have been some key times during software upgrades where we have placed service requests. These were answered quickly and our issues were resolved. The cost of the maintenance contract has increased sharply, and this has caused us some concern.
In summary, we have found the Accord LMS system to be flexible, valuable and reliable.
We were recently surprised by a significant increase in the maintenance contract cost.
Response from Rick
Thank you for taking the time to write such a thorough review. I'll pass your comments onto the entire team. Our price increase in January 2016 was the first in 4 years. For our hosted accounts, which include maintenance, it was only a modest increase. Our self-hosted customers did experience a more substantial increase. This reflects the additional support requirements that factor into most on-premise installations such as client server access, configuration, updates, etc. This may be why most of our competitors do not offer self hosted systems. I'm confident that you will still find the Accord LMS to be the best deal around.