GoToWebinar Pricing, Features, Reviews & Comparison of Alternatives

GoToWebinar

Video conferencing and webinar hosting for large events

4.48/5 (1,202 reviews)

GoToWebinar overview

What is GoToWebinar?

GoToWebinar enables webinar hosting for up to 3,000 people for events such as marketing, training, and corporate communications. Features include flexible scheduling, automatic reminder emails, instant-join links, interactive engagement tools, webinar performance insights, and more.

With GoToWebinars, businesses can present more frequently to a wider audience for events such as company-wide all hands meetings, updates and training sessions for remote employees, new-hire onboarding, and benefits orientations. During webinars, attendees can be engaged using interactive features such as sharing keyboard and mouse control for a hands-on experience, incorporating videos, polls, Q&A’s, and more.

GoToWebinars flexible scheduling options enable mass invites to be sent automatically when an event is scheduled. With the pre-built webinar templates feature, users can create and host an event quickly and webinars can be recorded and stored in the video library for future reference and sharing.

Pricing

Starting from
$89/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English, Chinese (Simplified), Chinese (Traditional), French, German and 5 other languages, Italian, Japanese, Korean, Portuguese, Spanish
GoToWebinar screenshot: GoToWebinar content libraryA brief demo of GoToWebinarGoToWebinar screenshot: GoToWebinar analytics for mobile devicesGoToWebinar screenshot: GoToWebinar analytics GoToWebinar screenshot: GoToWebinar screen sharingGoToWebinar screenshot: GoToWebinar schedulingGoToWebinar screenshot: GoToWebinar video library

GoToWebinar reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.4
  4.3
Yogendra Ghatpande

Very good software for hosting Webinars or Presentations for larger audiance

Used monthly for 2+ years
Reviewed 2019-09-09
Review Source: Capterra

This is a great software even for large organizations. We all love it.

Pros
1. Our company uses GotoWebinar for hosting quarterly update calls and all hands meetings 2. It is a slick application that has useful features such as muting or unmuting all or few. 3. Attendees can virtually raise hands in the app by pressing a button when they are muted by organizer and when they want to speak. 4. Users can send private messages to one another or can send group messages or broadcast messages to everyone. 5. It has screen sharing and Video camera option too. 6. It has lot of toll free and local numbers from almost all of the countries to dial in 7. Phone app is equally great to dial in and has a calling ability as well. 8. No need of hosting this software in local premises. It is available as a software service.

Cons
I have no complaints about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John Hawks

Deteriorating tech support on what was once an amazing service :(

Used weekly for 2+ years
Reviewed 2019-10-21
Review Source: Capterra

We've used GoToWebinar for many years, going all the way back to the days when we had to use a Dynametric box hooked to our computers to record webinars (you couldn't record them off the screen). We've loved GoToWebinar, because webinars are an integral part of our business. Over the years, the tech support was phenomenal - live operators answering quickly when you call, and they were true experts in the software - we never waited for the very occasional hiccups to get fixed. Over the past 2 years, though, the technical problems now occur about twice a month - a recording stopping with no warning in the middle of the webinar, a presenter's phone line suddenly dying, stuff like that. When we call in, it's painfully obvious that the tech support folks are pretty new to GoToWebinar. They don't know the product, and as a result it takes twice or three times as long to talk with them, and too often the answer is "We're not sure why that happened." Today, I was told that GoToWebinar doesn't keep a record of the presenter's assigned phone number (that GoToWebinar itself sends out for us!), and it was my job to call my presenter and ask if by chance he kept the GoToWebinar email that shows the dial-in number he was sent. (And, I had to do it within 24 hours.) We've loved GoToWebinar, but we're actively looking for another product due to the huge dropoff in tech support now being offered.

Pros
GoToWebinar is very easy to use in setting up webinar sessions, adding dial-in numbers for other countries, and downloading both reports (Q&A, attendance) and the webinar videos. Also, the cost is very competitive compared to other webinar services.

Cons
Since LogMeIn purchased GoToWebinar a couple of years ago, we've experienced a huge increase in technical snafus - the audio line for presenters dropping without notice, the recording of a live webinar suddenly stopping in mid-session with no warning, etc. Despite our ongoing requests for tech support to fix these issues, they continue happening. Also, the new tech support teams that came on when LogMeIn bought the company don't seem to know the GoToWebinar product well at all. We can hear them on our tech support calls flipping pages looking for answers, and in many cases we've had to help them by giving them answers to questions such as where to find the Past Events on our account screens. :( We were told by tech support today that, because GoToWebinar has gone completely web based, the company has only a 24-hour window to track and fix any tech problems with a webinar before the data files for that live session disappear forever. Overall, we've noticed a huge drop off in tech support quality for a company that was once the gold standard for webinars. :(

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Ganapathy Subrahmaniam

GoToWebinar: User review

Used weekly for 6-12 months
Reviewed 2020-07-17
Review Source: Capterra

I attend/host both professional and personal webinars (e.g. business conferences & family reunions) using this software and I have yet to be disappointed by poor performance.

Pros
This is both a secure & efficient software to reach a vast audience anywhere in the world especially in the COVID-19 times that we currently live in. I love the high quality of both audio & video using this software every time I attend a webinar.

Cons
Some users have mentioned that it works better with some Internet browsers than others but I have at least 3 different browsers on my Windows 10 laptop and they all work just fine with this software. Perhaps it is specific to a Windows 7 or Mac issue?

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Kat Mohammed

Utterly Disappointed and Let Down By GoToWebinar

Used daily for 2+ years
Reviewed 2020-04-02
Review Source: Capterra

Pros
user friendly, like the analytics and reporting

Cons
GoToWebinar has let us down time and time again when calling into the customer service line. We receive information that ends up being incorrect. Previous experiences include video recordings lot playing and recordings disappearing. The most recent and most upsetting, particularly in the times we are in, is with a webinar we hosted on the CARES Act yesterday (Wed). We had almost 1,500 registrants. My team called in on Monday to verify our package and limit we have available to specifically avoid people not being able to get into such an important webinar. We were told we had a limit of 5,000 attendees. That was specifically asked. We reassured our Board and Executive team with this info, which we trusted since it came straight from the source. Day of the webinar, we had a max of 501 and several hundred people were unable to join. Finally speaking with a friendly rep today I learned that we were misinformed by the GoToWebinar representative on Monday and that since it shows the max attendee number on the general pricing page online GoToWebinar chooses not to take responsibility. This is so disappointing how little care is shown, as mentioned, particularly in these times. Folks livelihoods are in the mix and all GoToWebinar can say is "Sorry, info is on our website". Where is customer service and trying to mitigate a situation? We will have to look elsewhere for another product as we cannot continue to support a company with so little regard for people in need of help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Eddie Romprey

Excellent product! Easy to use!

Used weekly for less than 6 months
Reviewed 2020-06-09
Review Source: Capterra

GoToWebinar is awesome!

Pros
Very user friendly! More sleek than Zoom with better functionality!

Cons
You have to download plug in extension in order to sync with your personal calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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GoToWebinar pricing

Starting from
$89/month
Pricing options
Subscription
Free trial
View Pricing Plans

GoToWebinar offers a 30-day free trial that includes:
Unlimited free Webinar service usage
Up to 100 attendees per Webinar
Audio via telephone and/or mic and speakers
Free product training and 24/7 support
Instant meetings with GoToMeeting®

Multiple plans available to support up to 3,000 attendees per Webinar
Choose the best plan for your business: https://www.gotomeeting.com/webinar/pricing

GoToWebinar features

Customizable Branding
Reporting & Statistics
Third Party Integration
Video Conferencing

API (228 other apps)
Activity Dashboard (137 other apps)
Automatic Notifications (110 other apps)
CRM Integration (82 other apps)
Call Monitoring (95 other apps)
Call Recording (144 other apps)
Call Routing (106 other apps)
Call Transfer (98 other apps)
Caller ID (88 other apps)
Chat (131 other apps)
Communication Management (102 other apps)
Conferencing (107 other apps)
Contact Management (94 other apps)
Instant Messaging (112 other apps)
Real Time Reporting (85 other apps)
Voice Mail (88 other apps)

Videos and tutorials

Additional information for GoToWebinar

Key features of GoToWebinar

  • Automated email templates
  • Automated reminder emails
  • Customized branding
  • Full desktop sharing
  • Full-service registration
  • Outlook® calendar integration
  • Polls
  • Pre-webinar practice sessions
  • Q & A
  • Self-service attendees registration
View All Features

Benefits

Expand Your Marketing Reach

Generate and nurture leads by educating your target market.
Reach prospects in a wider geographic area.
Invite guest speakers to endorse your product.

Streamline Company Communications

Conduct company-wide all hands meetings online.
Quickly update employees on new policies and procedures.
Enable HR to more easily provide new-hire and benefits orientations.
Record presentations for future reference and reuse.
Host Online Seminars

Present to hundreds without having to travel or reserve conference space.
Grab subject matter experts from across the globe.

Update remote customers and employees without traveling.
Host training sessions more frequently – at the same low rate.
Provide hands-on experience by sharing keyboard and mouse control.