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Cornerstone LMS Reviews

Overall rating

4.3

/5

215

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.92/10

Reviews by rating

Pros and cons

I like that CSOD is an integrated HRIS system. It has a great end-user experience and a nice interface.
I also LOVE the Cornerstone Success Center and the Knowledge Base. It's so amazing how theyve built a community of their customers that's actually engaging and helpful.
Excellent UI and End User experience. Great product and customer teams, quarterly updates that always add meaningful, high quality new features.
Since 13.1 came out, we've had nothing but problems with files not loading, 404 errors, server errors, and to make matter worse, expect to wait a week or more to be told, there is nothing they can do.
The worst experience I have ever had with a software or company.
The worst customer service I'd ever experience working with a vendor. They take days to reply to emails, same for technical support tickets, even when they are labeled as a high priority.
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215 reviews

Recommended

AG
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Angie G.

L&D Supervisor

Health, Wellness and Fitness, 1,001-5,000 employees

Review source

Overall Rating

Trying out a new LMS!

Reviewed a year ago

Transcript

Angie G.: Hi, my name's, Angie and I'm the communications specialist. I would give Cornerstone a four...

AR
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Verified reviewer

Wholesale, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An excellent way to organize and provide employee training.

Reviewed 4 years ago

We have used the Learning module for a few years and added in the performance and recruiting modules. My focus is on the Learning and Core modules.

Pros

There is so much we can do to improve our employee education / training with the system.

Cons

We are not using the software to it's full extent so there is a lot of clean up to do. We are also part of a larger corporation so I'm not able to use some of the new features without assistance from the lead organization.

MM
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Matt M.

Accounting, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product, and very easy to use!

Reviewed 4 years ago

So far, my overall experience with Cornerstone has been great. From my side focusing on learning, we've really be working on getting over the hurdle of getting learners to take trainings that aren't required of them. This tool (and playlists + learner home) have really helped us accomplish this.

Pros

The thing that I like most about the software is how easy it is to learn, and pick up on. When I came into this role, I had no prior cornerstone or LMS experience, but it was super easy for me to learn and navigate. Highly recommend Cornerstone to those who are looking for a new provider.

Cons

There really isn't anything that sticks out that I like least about the software. Their support model can be tricky to deal with from time to time, but that's about it honestly.

DA
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Daniela A.

Financial Services, 1,001-5,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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LMS with a lot of Capabilities

Reviewed 4 years ago

We want to drive users to go into the LMS so that they can utilize all of the learning thats offered. With Cornerstone releasing Learner Home it was a great way to get users into the system because it reminds them of Netflix which is fun.

Pros

I like that Cornerstone is constantly releasing new tools and features to enhance the LMS. They really listen to their customers and take in all advice to make necessary upgrades. The software is easy to navigate and use. Making ILT sessions and events is straightforward. I also like how you can add badges to a learning object so that way learners feel good when they accomplish something. Also, the reporting capabilities are great and there are a number of reports you can generate to analyze how the system is being utilized.

Cons

The Quiz functionality of the system is not good and not easy to use. Its not modern and every test you make has to be out of 100. Also, you can drag and drop questions in whatever order you want them to be. The tool is limited and needs to be upgraded for easier use.

JC
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Jennifer C.

Higher Education, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Robust learning management system

Reviewed 2 years ago

We have been pleased with the ability to consolidate our learning offerings/tracking and the ability to automate our assignments and emails. This has streamlined our efforts and saved staff time doing manual processes.

Pros

I like that we can have all of our required trainings in one system and can automatically assign them to our learners along with sending automated emails. It is great to be able to run reports out of one system to track learning. I am also excited to see where we will be using the tool in the area of Skills.

Cons

The evaluation tool is not that easy to use and the reporting is basic level. It needs to be an area of focus.

AG
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Angie G.

Health, Wellness and Fitness, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Trying out a new LMS!

Reviewed 2 years ago
Pros

This program offers a lot more options than our previous Learning Management System, including more interaction for employees. It is also easier to include other resources.

Cons

There was a large learning curve and we had several different supporters of our transition, which made it difficult to build a partnership and learn from the support we were provided since we had to catch up our newly assigned client manager.

PP
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Phillip P.

Dairy, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best in class

Reviewed 2 years ago

I've been a user for many years. I like the product, and believe the company is always striving to move forward.

Pros

The user community is the beast thing about this product. It's huge and people like to share. Cornerstone is a great partner for the community as well.

Cons

The inconsistent support experience. Most of the time it's great, but too often it is slow or not responsive at all.

YK
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Yaniv K.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Cornerstone Review

Reviewed 2 years ago

Overall one of the best systems in the market. Will handle almost any use case and most of every org learning needs.

Pros

Very robust Greate with automation Greate for compliance tracking Flexible for admins to configure

Cons

Usability issues for end-user sometimes (too many clicks to get to the learning) Lack of some key features like Vimeo, MP3, and HTML learning item types.

KH
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Kristen H.

Machinery, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Cornerstone Review

Reviewed 4 years ago

The customer service and implementation team was very helpful and professional throughout our journey.

Pros

I love the ease of this product and how functional it has been for our organization.

Cons

There really was only one function that we weren't able to implement through Cornerstone, however we are managing around it.

AR
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Verified reviewer

Financial Services, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A system full of interesting functions, but difficult to 'cooperate' from the admin's perspective

Reviewed 2 years ago

From the Admin's perspective - it is very hard to work with the system, creating anything takes a lot of time and you can never be sure that all functions will work as you want (some you set up at the stage of uploading materials, some later - sometimes they are mutually exclusive). From the perspective of a person who uses Cornerstone for learning - quite intuitive navigation through the system, visually approx.

Pros

Many nice features, like Playlists - you can create a playlist with any links you want and share with employees (e.g. leadership Inspirational videos/articles). Easy to assign training for a big group of employees (very easy to create a specific group based on employees' features like a place where they work). The end result, e.g. assigned training, looks good from the user's perspective. Easy to re-assign which is very useful for mandatory training.

Cons

The biggest problem for me is a very unfriendly administration panel - to create anything, you need a lot of "clicks", and in every part of the system, it looks different (e.g. you have to sometimes click 'done' to add something, and in another place just click on '+'). Sometimes it seems to have no logic (even Cornerstone employees have sometimes problems answering how the given feature will work...). It...

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Jamie D.

Machinery, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Quality product, poor support, costly price tag

Reviewed 5 years ago

We use Cornerstone LMS to manage our global employee training. It supports SCORM tutorials, videos, and materials, as well as robust reporting.

Pros

Full functionality for an LMS. Can integrate with many other Enterprise systems. New learner experience features are bringing a modern approach to corporate learning. They have started to support xAPI.

Cons

Their Global Product Support has had issues for several years. Response times on tickets are bad. The cost can be quite high compared to other LMS companies. They demnd a certain percentage increase each year even if it isn't justified.

LV
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Lin V.

Hospital & Health Care, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Top notch Learning System For Our Premium Needs

Reviewed 3 years ago

Cornerstone Learning has been firmly a part of training and development workflow for as long as I have been a art of this organization, and it has served us well. The UI is easy to the train for both our end users and administrators/educators. Yet, we have just only cracked the surface with the modules that we have employed.

Pros

Cornerstone Learning is intuitive to learn with a mostly clean interface. Some newer systems have more modern and updated features, but Cornerstone does the job for us. I love how relatively easy it has been to engage our users and deliver quality learning objects.

Cons

The content development tools are growing, but find external authoring applications is still essential.

MB
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Mary B.

Government Administration, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Cornerstone Learning Module is very good and continues to make excellent changes!

Reviewed 2 years ago

Cornerstone allows us to have a simplified system while collecting employee data on their training. Mandated courses can now be assigned and be able to be tracked for completion. My experience overall has been very good and I would suggest this software for other businesses.

Pros

I like that it is fairly easy to use for most people even those that aren't tech savvy. I also like the fact that they strive to make things better with each release. In the five years that I have been with them, they have come a long way in making some wonderful changes.

Cons

The implementation still remains as being a horrible experience. We had a great product leader but were left confused with many of the processes. We also choose to implement way too fast, so if given the chance again it would be great to implement a bit slower.

MC
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Matt C.

Information Technology and Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great LMS

Reviewed 2 years ago
Pros

Excellent UI and End User experience. Great product and customer teams, quarterly updates that always add meaningful, high quality new features.

Cons

Lots of configuration, you really have to know what you want to achieve, rather than just take it off the shelf.

Vendor response

Hi Matt, thank you for taking the time to leave a review! I'm so glad you see value in our product and internal teams. We strive to give our customers the best experience possible and quarterly updates are part of that. We want to keep innovating and listening to what features you want to see. Configuration makes the product unique to each customer but it can be a lot. We are always here to help and answer questions. We want everyone to be successful. Thank you for being a great customer!

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Travis G.

Computer Games, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Bones, Needs Some Work

Reviewed 2 years ago

Overall we are happy with CSOD Learning, but there is so much more that can be improved. Their support has also gotten better over the last few months, but it is still severely lacking in quality.

Pros

There is a great underlying structure to Cornerstone Learning. The functionality is there and they are some very powerful features to help with automation and managing learning for your organization.

Cons

The presentation is not great. The front end is serviceable, but the back end needs some coordination and simplification to be a really great product. They are addressing some of this with Xplor, but since it's an additional cost, be prepared for that.

JD
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Jamie D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A quality LMS and performance management product

Reviewed 7 years ago

I've been an administrator for Cornerstone (CSOD) for about 2 years now. We use the Learning and Connect modules and we have added Observation Checklists from the Performance module. I've previously managed 5 other LMSs in both corporate and education settings. I can honestly say that CSOD is one of my favorites, however, it's not without frustrations at times. Pros: -There's been little to no...

Pros

No pros were added to this review

Cons

No cons were added to this review

NM
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Nate M.

Insurance, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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CSOD Review

Reviewed 4 years ago

We have been working with CSOD for almost two years. Of all the modules CSOD has to offer, the LMS is probably the best. CSOD offers some great resources to get your questions answered however, their Global Product Support for more technical questions/issues is terrible. They have made an effort to improve that team recently however, it has a long way to go. I mentioned it above in the cons section - if you plan on using multiple modules be aware that each module seems to have been developed in a silo effort & there is no consistency throughout.

Pros

1. Quarterly releases with a transparent road map 2. Offers a Client Portal to connect, ask questions & make suggestions, which actually gets used & is useful 3. Scheduled down times are limited 4. Recent updates have added a more modern UI/UX

Cons

1. Global Product Support 2. Global Product Support 3. Global Product Support 4. If you plan on using CSOD's other modules (e.g. Performance, ATS, etc) keep in mind that there is no consistency & the UI/UX will be different depending on where the user is in the system. Although you cannot consider this a con of their LMS.

GM
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Giulia M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use for the Learner and Administrator

Reviewed 8 years ago

The best part of the product is reporting functionality. I love the custom reporting function that allows me to gather and analyze specific data. It is easy to organize my reports and run them time and again. I also love that it has the ability to send my reports directly to my e-mail. The reporting has been especially helpful for when auditors request training records and managers need full reports...

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
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Verified reviewer

Human Resources, 5,001-10,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Cornerstone Learning Management System

Reviewed 2 years ago

Cornerstone is a highly customizable solution. Although there is much training needed from an admin perspective to optimize its functionality, the user experience is a positive one.

Pros

Cornerstone offers a large base of resources to use and learn the system. Not only is it user friendly for employees, but also allows for ease of tracking training from an admin perspective. Although security can be complicated, the system offers many choices in how companies would like to set up user access. The ability to customize the system to meet organizational needs is great. Continuous updates to the system in order to make improvements and add enhancements is definitely a plus.

Cons

Some older features can use a facelift. When questions are submitted, the response time is slow. Instead of removing features in order to add new ones, would be beneficial to leave those that work well while adding additional features instead of removing those that clients appreciate in order to make room for new features. Improvements to the mobile app are needed in order for it to be a full experience for users as it is on the web.

FV
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Franz V.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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CSOD Client Services Structure Is Great!

Reviewed 7 years ago

Cornerstone OnDemand's Learning Cloud is a robust LMS that provides all of the necessary functions to properly administer an organizations training operations. Our training department manages hundreds of simultaneous training sessions every week, from self-paced elearning and webinars to ILT sessions and third party vendor training, CSOD has helped us keep accurate training records and produce valuable...

Pros

No pros were added to this review

Cons

No cons were added to this review

SH
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Samuel H.

Financial Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent and versatile LMS

Reviewed 2 years ago

It is difficult to learn simply because it is so versatile and there is so much to do. Having Stage and Pilot portals is very helpful for practice and learning the system!

Pros

Cornerstone LMS (and other features) is extremely versatile and can handle everything that we throw at it. We operate with a co-op sort of set up with many different business units in the same LMS, and it works beautifully.

Cons

Some aspects are a bit "steppy" to create, such as building performance tasks. It would be extremely handy to be able to create a review process all in-line, instead of having to build each subsequent piece separately before putting the whole task together.

MG
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Martine G.

Financial Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cornerstone LMS

Reviewed 2 years ago
Pros

Learning Assignment, Skills, machine learner, admin roles, manager's reporting, content rating, search engine, publishing easy

Cons

Points and badges is very basic. Leaderboard has points for all content so not easy to use for specific divisions. Dashboard (would be helpful to put constraint on data shared on Dashboard, i.e. manager to see their direct reports but when in a reporting role that is global, not possible to share a Dashboard for direct report . Cornerstone should work more on gamification, reinforcement knowledge questions integrated in their content or custom content.

MS
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Margaret S.

Retail, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Cornerstone as a Learning Management Tool

Reviewed 2 years ago

Overall, the LMS is great. We have seen increased user engagement with the content and completion of training items. In addition, the Playlists are a big hit and I love how we can customize the Learner Home Banners and Welcome Page.

Pros

Working to integrate Cornerstone with our business had some challenges with setting up the system with our vendors, both current and previous. While we still have trouble with our integration from ADP to Cornerstone, our transition to the system has been pretty smooth. The system offers SSO Access which cuts down on the need to reset passwords and has a very sleek and intuitive design. I think that is the best part of the software - end users find the tool easy to access.

Cons

As a Learning Administrator, I am responsible for updating content and learning assignments throughout the organization. Versioning content and their associated assignments in Cornerstone is very confusing, and I often make mistakes that cannot be reversed. I think that is what is challenging about Cornerstone - once you submit a change, it is difficult to undo without a back-end service.

TS
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Toby S.

Consumer Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Talent Management with Ease

Reviewed 2 years ago

I think Cornerstone LMS has a lot of potential that can apply to many organizations. With the continuous improvements in the quarterly releases, the system is often being improved and issues being addressed.

Pros

The learner interface is very easy to use and very modern. Learners can find training rather than always relying on training being pushed to them

Cons

There are some features that are a bit outdated and can cause the administration to be a little more involved than it needs to be.

SC
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Sara C.

Food & Beverages, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great LMS for Larger Businesses with Extensive Training Needs

Reviewed 4 years ago
Pros

The ability to create groups and assign training to those groups systematically.

Cons

This may just be the way our company has set it up, but for me, reporting is not always intuitive. When you assign training as part of a bundle such as "New hire", "Annual recertification", ect. the individual class inside the bundle doesn't pull in report by that course name. You must select every bundle in which the course is assigned to get an accurate report of completions.

ST
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Sharon T.

Retail, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A great Talent Mgmt Portal

Reviewed 4 years ago

Lets you assign complex training (curriculums) to a complex organization and groups. Reporting is basic.

Pros

LMS, onboarding, performance management, collaboration and communication, social - everything you need for talent management in a corporation/

Cons

The admin side is very difficult to use. Also, Cornerstone has the habit of halfway launching new features without fully "baking" them. They push out "flashy" features to gain new clients but dont execute well at all.