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Crew Pricing, Features, Reviews and Alternatives

Crew product overview

What is Crew?

Crew is the #1 digital workplace trusted by the world’s largest enterprises. Core to the platform is a highly engaging, secure mobile app that transforms how work gets done for frontline teams. Crew connects organizations through communication, optimizes labor through streamlined scheduling & staffing workflows, builds culture through public recognition & motivation, and drives higher productivity with tasks & retail execution. Crew helps 1 million+ frontline employees be more productive.

Key benefits of using Crew

Send messages 1-to-1 to individuals or create groups.

Manage shift schedules and provide mobile schedule access to each team member.

Get read receipts for messages sent to see who has read each message.

Share unlimited photos and videos with team members.

Managers can send out high-priority announcements to the entire team.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support

Training options

Live Online
Webinars

Crew pricing information

Value for money

4.6

/5

32

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Crew features

Functionality

4.4

/5

32
Total Features53 8 categories

Most valued features by users

Reporting/Analytics
Alerts/Notifications
Third Party Integrations
Employee Database
Employee Management
Mobile Access
Performance Management
Real Time Notifications

Functionality contenders

Crew users reviews

Overall rating

4.7

/5

32

Positive reviews

94%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.54/10
Rating distribution

5

4

3

2

1

25

5

2

0

0

Pros
It's really useful and amazing to me! very user friendly and easy to organize. I also like that it's separate from your actual phone.

JG

Jennifer G.

It is a great way for our team to communicate more effectively and efficiently and with less confusition on who messages are intended for.

KR

Keri R.

I love how easy the software is to use for communicating with other crew members. It's quick and effective and linking your number allows for quick access.

JS

Jay S.

Cons
It's a little difficult to use for scheduling when there are various job roles and departments. It also is notorious among staff for sending way too many annoying notifications.

AR

Anonymous Reviewer

My partner company started with crew, then left to a competitor product that turned out to be awful for our needs.

AR

Anonymous Reviewer

My only complaint would be that here and there I won't get notifications through the app and I miss important messages.

JS

Jay S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crew is a great platform for our team!

Reviewed 7 months ago

My partner company started with crew, then left to a competitor product that turned out to be awful for our needs. We are now back on Crew and you can immediately see the difference in participation, communication, and productivity.

Pros

Easy to use and add members. Lots of space for file storage and sharing. Immediate responses and notifications when someone needs help.

Cons

Nothing that I have found. When we left I was hopeful but really disliked the new app. I am so glad we are back on Crew!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy team networking without having to give out your personal line!

Reviewed 3 years ago

Overall we love Crew. It does exactly what we need by creating a networking chat group filled with competitive friendly banter. We have a sales team with a relatively high turnover so it would be nearly impossible to have a consistent group text message (adding and deleting people often). This keeps it easy to add people to our organization and, best of all, no one has to give out their personal cellphone...

Pros

- Easy to add and delete new users - Simple to use - Networking within a team or organization without having to give out your personal phone number - Great functionality for "rewarding" team members for a job well done - Free version includes ability to add team files, resources, and tasks - Assign tasks to specific users - Group and direct messaging

Cons

Could be organized a little better. The layout and main "Chat" tab shows all of your conversations and resources - but it mixes them in order of most recent without an option to organize them differently. This gets a little messy when you have direct messages among Team Files, Tasks, and "Everyone" chat groups.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All in one platform

Reviewed 7 days ago

It's an easy for colleagues to communicate without violating personal privacy.

Pros

I love the ease of communicating with my team members. You can communicate with all or create a group smaller group for a specific project.

Cons

I can't think of anything that I would change!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Crew

Reviewed 2 years ago

This works alright as a free software, but it certainly doesn't have the overall capabilities to be your only scheduling software for any complex industry.

Pros

Crew is great for messaging employees, and especially for sending out mass announcements.

Cons

It's a little difficult to use for scheduling when there are various job roles and departments. It also is notorious among staff for sending way too many annoying notifications.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Fanatastic Tool For Part-Time Staff Schedules & Communication

Reviewed 2 years ago

I have loved using Crew! I used it in managing a library staff with varied hours, guaranteed shifts, shift changes and more. I have deployed it with my current venture of managing cleaning schedules/responsibilities with staff members for short term rental properties. It has worked great!

Pros

Crew is a great software/app for managing part-time staff with varied schedules and responsibilities. Super easy deployment, versatility in how your structure the communication portals and makes schedule switching functional.

Cons

Crew is not a robust tool that solves every situation or use case. Some area could be flushed out or you have to develop your own situational workflow to compensate for things. However, the good outweighs the limitations and if they tried to solve for every situation it would simply be another robust and complicated tool that becomes out-priced for how it would be used.

Crew FAQs and common questions

Crew has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Crew has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Crew supports the following languages:
English


Crew supports the following devices:
Android, iPhone, iPad


No, Crew does not have an API available.


Crew offers the following support options:
Chat, Email/Help Desk, Phone Support

Related categories