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Small Business Payroll Software

(14)

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SurePayroll Pricing

Pricing overview

Value for money rating

4.2

/5

288

Price starts from

19.99

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

What users say

For a small business without many benefits to manage, it is a good choice and a cost effective one.
Cost effective and set up fairly easy. Customer service is very helpful, made a big difference.

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Price starts from

29.99

Pricing model

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Price starts from

149

/user

Per month

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Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

600

Per month

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Free plan
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Free trial

Free trial

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Credit cardless trial

Price starts from

1890

Per year

Pricing model

Free plan
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Free trial

Free trial

Available
Credit cardless trial

Price starts from

10

/user

Per month

Pricing model

Free plan
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Reviewers who mentioned pricing said:

AR
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Verified reviewer

Insurance, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and great value

Reviewed 4 years ago
Pros

easy to use for the administrator and even the set up is very simple to complete. online clock integrations makes it easier to use.

Cons

none. overall it works great and no issues

Vendor response

Thanks for leaving us such a wonderful review.

CF
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Cherie F.

Medical Devices, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Definitely recommend SurePayroll

Reviewed 4 years ago
Pros

We chose SurePayroll because we opened a second location in another state and the service we were using at that time could not handle multiple states. SurePayroll is easy to use, efficient, handles employees in multiple states, has great customer service, and is cost effective. It was also easy to set up when changing from another company. On those few occasions I had a question, SurePayroll was easy to contact and quickly resolved my questions. I've used both telephone support and live chat, and both were great. I would definitely recommend SurePayroll!

Cons

No cons. We've been using the software for almost 2 years, and have been very happy with both the software and the customer service.

Vendor response

Cherie, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

LP
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LaVergne P.

Accounting, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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You wanted feedback so here it is

Reviewed 4 years ago

Overall, I like SurePayroll but I'm not as big a fan as I once was and not sure the people that do the setup are as knowledgeable as other PR sales staff are.

Pros

For a small business without many benefits to manage, it is a good choice and a cost effective one.

Cons

All things are not intuitive or easily explained. I've worked with Paychex (your mothership) and ADP for many years, the latter being my least favorite, Paychex being the best. But some of your changes are clunky and if you aren't used to the software you may go down the wrong road only to have all the info deleted. Example, you enter payroll and then realize you need to change something (client...

Vendor response

LaVergne, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance.

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Holly D.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Good and Bad

Reviewed 7 years ago
Pros

Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing.

Cons

Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week.

PB
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Patrick B.

Photography, 1-10 employees

Used other for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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So happy that I found a better payroll provider than SurePayroll!

Reviewed 4 years ago

Being a very small client with a very minimal payroll, I found the service to be a little too challenging, inflexible and expensive.

Pros

At first it seemed like a good decision. Transitioning from do-it-yourself payroll was a must.

Cons

When issues did arise, I would get "passed around" to departments that could not resolve the problem. Personnel vacations and changes seemed very frequent.

MT
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Michele T.

Real Estate, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kudos to SurePayroll

Reviewed 4 years ago

When I created my PLLC, I needed to find a payroll program/company to handle my payroll. My financial planner recommended SurePayroll and ADP. SurePayroll beat ADP on all levels...sales, pricing and customer support. So glad I chose SurePayroll as I appreciate the easy access to support; everyone knows their product and has answered my questions quickly and clearly.

Pros

I found the software easy to use and the support is exceptional.

Cons

I can't think of anything that has been a problem.

Vendor response

Michele, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

AK
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Ashish K.

Computer Software, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Better of the worse - No customer service

Reviewed 3 years ago

I was with Gusto for one month, and came right back because as the title of my review is "Worse of the worsts."

Pros

SurePayroll has been around for a long time. I used to run payroll for my company with over thirty employee, back in 2004. The portal had always been user friendly and full of features I needed like multi-state filing etc. Now, I use the portal to conduct payroll for just myself.

Cons

SurePayroll has been charging me $55 per month for payroll. Their website (SurePayroll.com/pricing) clearly states $29.99 per month + $5 per employee. Since I use QuickBooks integration, that is additional $4.99, which should bring my bill to $40 per month. I have been unable to get this issue corrected. The support emails go to this black hole with no tracking, as there is no Inbox built into...

Vendor response

Ashish, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

EN
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Elisabeth N.

Nonprofit Organization Management, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awful experience doing payroll for Nanny

Reviewed 3 years ago
Pros

Nothing. I have spent two weeks straight fighting with software with little guidance how to get all appropriate EINs and set up numerous taxes. I have had daily calls from the company when I haven't wanted them. I have made daily calls to them trying to resolve issues and am still stuck. I have waited for hours in the online chat queue. My employee has called them as well and was treated rudely.

Cons

Due to an error in setting up my nanny's bank account, my first two payroll checks didn't process. There are huge fees for this and my nanny still hasn't gotten paid. The lag in payment is 4 days and it took 6 days for SurePayRoll to notify us. After 14 days, I have yet to successfully process payroll. I am told daily about new fees I might incur due to not having correct tax numbers, employee worker's comp, etc. If I knew withholding taxes for a nanny would be this much of a headache, I might have risked COVID to use a daycare instead. Do yourself a favor and if this is your first experience setting up payroll for a single employee, go elsewhere! Already cost me $250 for one month, and my employee is very unhappily not even paid yet!

Vendor response

Elisabeth, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

WC
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Wendy C.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best payroll service at an affordable price

Reviewed 4 years ago

We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.

Pros

It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.

Cons

My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs.

Vendor response

Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words.

GN
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George N.

Hospital & Health Care, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurePayroll Review

Reviewed 4 years ago

I have realized that payroll can be far cheaper than I initially thought without going with a company who has no backing from a larger institution. Other than this, Paychex acquainted me with most aspects of payroll prior to signing up.

Pros

I liked the price point for my sole proprietor small business without losing the connection to Paychex. It was far less expensive than SurePayroll while being in the SurePayroll family. The customer support and user experience were both excellent and made it easy to handle payroll. They also assisted with compliance needs which was expert and helpful

Cons

First there is a bug in the software for remembering a specific computer re: two factor authentication. However, the larger issue is the inability for PayChex to get on board with recommending or at least not badmouthing the product. I was approached numerous times to try and poach me back from SurePayroll and I was told SurePayroll would not be a solution that would help me when I closed my account with Paychex. That was truly disheartening but didnt stop my move due to the price point. That said, I felt that I had my money stolen from me by Paychex for not routing me to SurePayroll as SurePayroll covered my needs far more appropriately than Paychex.

Vendor response

George, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are sorry that you had to jump through those unnecessary hoops. Thanks again for your kind words.

AR
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Verified reviewer

Insurance, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product - insanely easy to use - however be cautious when you initiate the initial set-up

Reviewed 4 years ago

All-in-all I strongly recommend utilizing Sure Payroll, but until they fix their onboarding integrity issues, I would recommend only starting at the end of a quarter or at year end - but overall I am super happy I made the switch even with the implementation mistakes. Their product and customer service is exceptional.

Pros

This software is inherently easy to use and understand. The monthly fee's are very low. The customer service is exceptional. Once you get it set-up properly it works seamlessly and flawlessly.

Cons

Here is the caveat - if it isn't set up correctly by the person (your sales person) at initiation you will have a huge headache accessing numbers from your prior system and adding them to the new Sure Payroll software - thereby creating unnecessary headaches and hassle for you. My sales person dropped the ball twice on taking my mid-year numbers from my legacy software and inputting it at initiation...

Vendor response

Thanks for leaving us such a wonderful review.

SA
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Sean A.

E-Learning, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Surepayroll DEVASTATED my business. DO NOT USE if you care about compliance

Reviewed 3 years ago

We are trying to navigate the remote working situation as many business are I imagine. It is a grey area which state to tax employees in as the company is based in California and some of our workers decided to reside in other states. One employee decided to stay in New York, so we decided to amend his returns to reflect his NYC residence, seemed like the right thing to do. Surepayroll charged a...

Pros

Somewhat easy to use, though the website is really cheap looking.

Cons

They do not assist with state compliance at all.

Vendor response

Sean, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

JC
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Joan C.

Real Estate, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use self service payroll

Reviewed 2 years ago

I have been using this service since my previous service raised the price again. The payroll service has been easy to use, has tax compliance and direct deposit and is reasonably priced.

Pros

I like it is simple, I can have direct deposit, I can get clear reports and tax compliance. It is also reasonably priced. While designed to be self service, but the support is excellent.

Cons

If you are off schedule it gets harder to get back on track.

JC
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Jean C.

Accounting, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sure Payroll is the perfect payroll platform for Companies with under 10 Employees

Reviewed 5 months ago

I first started with Sure Payroll as a new client was looking for an inexpensive payroll for her one person payroll. When we set her up and ran payroll once a month it was a breeze! I run a small CPA firm and often recommend payroll. This service I can provide using SURE payroll platform without breaking the client's bank.

Pros

I like the ease of use and set up. The pricing is important to a small business and I like the low monthly cost. I like that you can get charged monthly rather than by each payroll run.

Cons

The only con is sometimes the website is hard to navigate if you have a question or problem to resolve. However, if you call the customer service with a help code they usually answer all questions.

DR
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David R.

Writing and Editing, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy, Peasy with SurePayroll

Reviewed 4 years ago

My experience has been great, and when I've needed customer service they have been helpful. However, recently I had to get Cust. Ser to fix something regarding payment of a tax that is no longer a valid tax in the state. I believe that I sent whatever notification I received about our payroll taxes to them. I was not aware of this, but our CPA pointed it out while they were doing the monthly books....

Pros

Set up was extremely easy. Sure Payroll did every thing for me, practically. Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value.

Cons

Some of the terminology is a bit confusing, but I have no real complaints.

Vendor response

David, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance.

TT
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Tina T.

Airlines/Aviation, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Value

Reviewed 4 years ago

Overall great product. I highly reccoend this platform.

Pros

Great value for the cost. Excellent customer service.

Cons

Reports can not be customized and there are limited standard reports.

Vendor response

Tina, thanks for leaving us such a wonderful review.

MD
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Maria D.

Writing and Editing, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Option

Reviewed 5 months ago
Pros

Surepayroll is easy to use. The website is very intuitive and on the rare occasion when I needed help, [sensitive content hidden] responded quickly and provided great directions. He has always (the 2 times I needed help over the last 15 months) solved my issue on the first contact. Unlike QuickBooks (which is about twice the cost) SurePayroll has been frustration-free!

Cons

Nothing! As stated above, working with SurePayroll has been a frustration-free experience!

RW
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Richard W.

Logistics and Supply Chain, 11-50 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do Not Use Surepayroll

Reviewed 6 years ago
Pros

Low Cost, and that is it. There is nothing else that you can say that is positive. It went down hill after PayChex bought them

Cons

Extreme Security that they just went to make this system worthless. Does not calculate Garnishments correctly.

Vendor response

Hi Richard, While it can be frustrating to have multiple security measures in place to unlock your account, this is something we take very seriously due to the sensitive information our customers are working with. We want all of our customers to feel safe and have these measures in place to ensure an unauthorized user isn't able to login to an account and change important payroll information. Additionally, we have confirmed your garnishments are calculating correctly per agency requirements. Our customer care team has been working with you on this concern and to explain that your garnishments are correct. We appreciate your business and should you have any additional concerns, please reach out to our customer care team at 877.954.7873.

SR
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Saif R.

Individual & Family Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Poor customer service

Reviewed 4 years ago

They are reliable I don’t like their customer service but their price is reasonable. They raised their price without telling me and I will switch once I have the chance due to that and their customer service response to my queries.

Pros

It works and I can set up different rates easily.

Cons

It’s not the easiest to use and the customer service is poor

Vendor response

Saif, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

WR
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Will R.

Construction, 1-10 employees

Used monthly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer service is terrible

Reviewed 4 years ago

Evidently, I encountered my problems during their "busy" season. When I asked when that was, I was told October, November, December, January. I am a small business. Exactly who their platform is targeting. I will admit, I am new at payroll, and I messed up. I own that. My problem is that it is assumed that you know how to set everything up. Going forward, when I set up my payroll service...

Pros

I think once it is setup correctly, it probably functions well. It was really inexpensive for what it does. I have one employee plus me, and it seemed like an affordable option for payroll services.

Cons

Terrible customer service. Really tough to get in touch with customer care. I sat on hold forever every time I called trying to fix my mistake when I first setup my information.

TW
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Tracy W.

Alternative Medicine, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Small business owners dream …

Reviewed 5 months ago
Pros

Very efficient and affordable ! Very happy with the switch !

Cons

There hasn’t been anything that I would say is a con

GC
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GABE C.

Financial Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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great service, great pricing and always there to help.

Reviewed 4 years ago

My experience has been great! Everything is done the right way with ease and cheaper than paying my accountant for payroll. Using this service I have my time to concentrate on my business. To do payroll takes less than 2 minutes every week.

Pros

super easy!!! I go online every week and with a click of a button my payroll is done. Payroll check is sent to my personal account early every Friday morning. At the end of the year any tax doc such as a w-2 can ve easily found and printed out for my accountant.

Cons

I have yet to find any problems in over 2 years

Vendor response

Gabe, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

jM
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janet M.

Insurance, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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girlgolden

Reviewed 4 years ago

I used Surepay for several years. I thought I could turn my payroll over to a CPA. This got to be labor intensive for me, as well as costing a lot. So, I came back to Surepay. But, Surepay's Customer Service seems to have gone a little "South.!"

Pros

CPA's are expensive. I am saving a little money by doing my own Team's Payroll.

Cons

I don't really know how to use all that the software features.

Vendor response

Janet, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance.

AL
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Amy L.

Nonprofit Organization Management, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Lack of features; hard to reach customer support

Reviewed 4 years ago

Frustrating. They're ok on a basic level, but didn't seem interested in improving.

Pros

Clear page layout, good reporting. Basic features OK. Good price.

Cons

There was no customer support available by chat, and a long wait time to reach anyone by phone. I was trying to find out if they supported our QSEHRA plan, and got a wide range of uninformed answers before I finally got to No. Their proposed workarounds were absurd, including, "You can just fill that part in yourself." Cancelled.

Vendor response

Amy, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. It was an uncommon instance and we'll do better. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us chance.

SB
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Shari B.

Restaurants, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Pink House review

Reviewed 4 years ago

Very good. Able to get customer service easily

Pros

Very user friendly, less expensive, easy customer service

Cons

I don’t like being charged to cancel a payroll immediately after it is submitted.

Vendor response

Shari, thanks for leaving us such a wonderful review.