Userlane Reviews - Pros & Cons, Ratings & more

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Userlane offers a code-free DAP solution, tailored for organizations willing to accelerate software adoption, enhance user experience, support and guide their users at scale.

Userlane

Web-based

Windows

Consultant

It really helps to rais user adoption and the way and quality of system usage. From an admin perspective ist also easy to use and the journey building is a lot of fun.

Product Manager

The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue.

Head of Customer Success

What will our customer need help with. We got some very good help in the start-up.

Customer support is great as well. It helps our customers make better use of our software.

Thanks to the Userlane tutorials our users have a perfect onboarding process in our software.

Head of Marketing

Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI.

Marketing Director

We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature.

Educational Content Manager

Support is a big thing at Userlane. Thanks for your great work.

Global Head of Product Management

It was intuitive and quick to deploy. We launched the application 6 weeks ago and now we are carefully monitoring the analytics to ensure that it is used as expected.

Support

Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great.

Software Developer

Excellent user onboarding. Proactive communication.

Customer Succes Agent

The only difficulty, for me personally, is the lack of knowledge in programming which will come in a later stage.

We provide all the knowledge in easy-to-follow steps. The simplicity in creating paths for our users is why i like working with this so much.

Marketing Manager

Userlane is a clever way to guide your customers through your software. The integration is quickly done and you can immediately start using the software.

There was nothing yet that I would complain about.

When using self hosting some features dissapear which is unfortunate.

It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple  solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing!

The best SaaS onboarding software on the market

Honestly, at first, their marketing and advertising caught my attention. I watched their whole series of You
Tube videos that showed us how Userlane could help my company launch it's new software platform that was in development. After viewing, we reached out for a free trial of the system and I was impressed with the response and support provided and the product itself. Soon enough we were signed up with Userlane and were assigned a brilliant Customer Success Manager that was on call to help us through any hurdles and questions that we had. Our path was a bit rocky regarding our product launch (no fault of Userlane, lol) but we have now successfully launched our new software to our users with Userlane providing a cornerstone of our training experience. 
During my time with Userlane, new features such as Announcements, Search, Help items, and more in depth analytics have been added. Enhancements to existing features and new items are constantly in the pipeline to be improved upon or added. I know they take feedback and surveys seriously and constantly strive to make Userlane the best in the business. Which they are...


Need something innovative and engaging? Get Userlane

Hi Tatum, 

thank you for the detailed feedback, it helps us understand what we do well and where we have opportunities to improve, which is a constant part of the Userlane mindset.

Seeing that you are able to achieve the outcomes you are aiming at with the help of our solution and in partnership with the team is putting a smile on my face.

If you are open to having a discussion, let me know through your CSM.

Itamar Freiman
VP Customer Success
Userlane


Hi Anton, 

thank you for the feedback, I love reading that your end users are being helped at the right time at the right place and that it was easy for you to learn how to utilize Userlane.

Self-hosting indeed has a few small differences then the online version due to technical constraints.

I'll be happy to have a conversation with you and see how can we best plan for the future with you.  


Itamar Freiman
VP Customer Success
Userlane


The evaluation and implementation phase was excellent.  We are now in the hypercare phase and we are pleased with the results.  Our channel partners are very impressed with the UX and it appears to be helping promote the product by providing a low/no-touch onboarding experience eliminating channel partner hesitation caused by worry that they would have to support onboarding of a SaaS application.

Simple yet powerful DAP with excellent support.

Mark, Thank you for the detailed feedback, it is very much appreciated as it allows us to celebrate success and improve.
Great to read about the ease and fast pace of the onboarding, and now with the use of our analytics views you are looking to assess and improve upon the first delivery.
Analytics is one place where we pour a lot of focus and the recent and coming "improvements" will be very valuable to achieve your goals. 
I appreciate you sharing how you decided to partner with Userlane despite various tempting offers, as the promise of having a positive impact on your business is key to what we deliver and it start for us at the moment we meet. 

Would love to learn more about your business needs, let me know if you're up for a conversation.

Itamar Freiman, 
VP Customer Success
Userlane

Lovely.  Would be nice if it had more feedback features or prompts

Best Customer Service & People

Thank you Evan for your frank and open feedback, it is highly appreciated.

It's great to read that you appreciate the value the solution brings you through its simplicity and the impact our people have on it.

The product is evolving and by the second half of the year you can expect abilities along the lines you've mentioned and more, I'm sure you'll love it as some of the aspects will touch your points regarding failures.

Nevertheless, I'd love to hear more about this point and will contact you to see where we can further assist.

Best,
Itamar Freiman
VP Customer Success


Userlane Review

Daniel, thank you for your feedback
Glad to hear your positive experience with Userlane and the value it is adding to your users. We are continuously working on improving our product and are happy to share that rich text editing is currently in our roadmap.

Bengi Tetik
Marketing Manager
Userlane

Userlane is the perfect product for our customer onboarding as well as the support and keeps the customer posted trough the announcments functions.
In any cases according the editing and problem handling Userlane supports the editors and admins. 

DB Cargo Review Userlane

Thank you Milena for your frank feedback, it is highly appreciated.

I am aware of the issue that you are facing and it is being reviewed and worked on by our engineers as you know.

I'm happy to see that the reasons for choosing Userlane are being applied and showing success in that short period of time, due to the intuitiveness and strong feature set.

We're excited to partner with you for the coming years and create more value for you and your organization.


Best,
Itamar Freiman
VP Customer Success


Creating a well-thought concept for guides might take a while, but the actual process of creating them is very efficient. 
There might be problematic steps here and there but it's fun to try to find the best way to make them work in the right context and with the right intent.
We receive support and guidance always from the same customer success manager and she's doing a great job. She knows all the ins and outs and is basically part of our team. But if I had to single something out I would take the great respond time, which is a huge value to me and the whole company. 
Segmenting users and create contextual guides are great features. Users are not overwhelmed with information which is not relevant for their role or the context they're working on. 
Great user interface.

Very powerful product

An easy way to familiarize new users with your software

Daniel, Thank you for the feedback. 

Great to read about the flexibility and empowerment that Userlane enables for your teams and customers. As we know, onboarding and a great experience allows for retention and growth, and it's great to partner with you and help in achieving these.  

Itamar Freiman,  
VP Customer Success 
Userlane

Great software for customer onboarding and feature adoption

Thank you for your frank feedback.

It helps us understand what we are doing right and where we can further improve.
Userlane is indeed made out of exceptional individuals that creates an amazing team and partner to align your journey with. 

I'm happy to read that you, as well, are seeing the impact the Userlane platform has on your onboarding and adoption.
The product is constantly growing and improving and i'd love to get your feedback about it.

If that's something you want to do, let me know.

Itamar Freiman
VP Customer Success
Userlane

 

We've long wanted to increase self-service for training, and this is exactly the tool we need to do that. Now our challenge is mainly increasing adoption among our users, but Userlane is regularly developing useful tools to do that, such as promoting specific lessons and announcing updates through Userlane itself.

Easy and effective

Hello James,

Thank you for your frank feedback, it is highly appreciated.

It is always great to hear how the ease of use and intuitiveness of our solution made your work easier and empowered you to achieve your desired outcomes, without any overhead.

In regards to your additional point, a revamp of the Analytics module is underwork and soon you will be able to benefit from it.


Best,
Itamar Freiman
VP Customer Success
Userlane


Santino, thank you for your feedback
It is great to hear your positive experience with the Userlane team and that you find our multilingual feature beneficial.

Bengi Tetik
Marketing Manager
Userlane 

Great platform

Bertine, Thank you for the feedback. 
It is great to read that your overall experience with Userlane is great and that it is positively impacting your end users.

Maintenance is key and the ability to swiftly understand where there is an issue with a guide and fix it, is something that we pour a lot of efforts in, do let us know when you have issues you do not understand the cause of, as we will probably be able to assist. 

Itamar Freiman 
VP Customer Success 
Userlane

Implementing Userlane in the HR context

Thank you for the detailed feedback.
We strive to make it easy to create guides and to know where to focus on improvements and fix issues, all while providing a great experience for your customers, navigating through the guide. 

We enable various types of connections to third party systems and, I believe, we already can help you solve the issue in your suggestion; please contact your Customer Success Manager or via our support ticket and we'll find out.
 

Itamar Freiman,
VP Customer Success
Userlane


Overall very satisfied as it works well for our end-users and we get a lot of feedback that the userlane tracks are very useful. We have been using the product for >1y and saw it grow exponentially so excited to see what comes next.

Customer onboarding tool

Thomas, thank you for the feedback. 
Glad to read that your onboarding process was positively affected by adding Userlane. 
Indeed, we are making continuous progress with the tool and are improving it, based on our vision and the feedback we get from customers, such as yourself.

Itamar Freiman,
VP Customer Success
Userlane

Thanks to the Userlane tutorials our users have a perfect onboarding process in our software. This has helped us to improve the User Experience and significantly reduce the amount of customer support required. Working with the Userlane team has always been easy, fast and efficient. 

Effective and easy to use onboarding software

Thank you Daniel for your frank feedback, it is highly appreciated.

I'm happy to see that Userlane provides a perfect onboarding experience for your users and that it is easy to create and maintain and that you always have us ready to assist.

Best,
Itamar Freiman
VP Customer Success


Perfect for onboarding of new users

Hi Benjamin,

thank you for the feedback.

Great to see Userlane's solution and team are helping you achieve your goals. 

Ease of use is a key pillar of our mission to empower you to create great experiences for your end-users while connecting you to other core elements you need for it such as with the Confluence integration.  

As to the additional points you've mentioned, we always strive to find valuable solutions, let's discuss.

Itamar Freiman
VP Customer Success
Userlane

As much as a very good tool, we liked the approach of Userlane. Professional, contact and flexible approach, and above all, quickly reacting. Quick response to e-mail and immediate appointments helped a lot in the rhythm of our cooperation.

It was a good choice!

Karol, Thank you for the feedback. 

It is great to read that your experience with Userlane  - tool and team - is very positive, it is a journey for us to ensure we provide a great solution via a great experience. 

Itamar Freiman,  
VP Customer Success 
Userlane

The start-up help were super, [SENSITIVE CONTENT] that I had in the beginning gave us a very good introduction and help. 

We still struggle with some smaller problem with the combination with our platform.  

Oxceed and Userlane

Hi Robert, 

thank you for the feedback, we are excited to hear that we are helping your company achieve its goals with the help of Userlane. 

Indeed once you tasted the solution and were able to create the guides, the focus is where to deploy them and we have built expertise in guiding our customers through this.

Maybe corny but, oh so true, the success of our customers is our success. 

Itamar Freiman
VP Customer Success
Userlane


It's fun working with the product AND their team. 

it's fun to use! 

Thank you Thomas for your frank feedback, it is highly appreciated.

I'm thrilled that you are able to grasp all the potential of the solution to achieve your needs through product accessibility and ease of use and that our CS organization is here for you to take you deeper when you need to achieve more complex outcomes.

We're here and we'll keep it fun!

Best,
Itamar Freiman
VP Customer Success
Userlane


- better user onboarding
- more user engagement
- higher conversion rate

I highly recommend this in-app help to simplify user onboarding

Overall, I've really enjoyed Userlane! Our partners are always so excited to see that we have interactive tours available to them.

Once you get the hang of it, it's great!

Thank you Hannah for your frank feedback, it is highly appreciated.

Hearing from you that your partners are excited about the interactive tours is what we strive for.

This is great, the combination of the ease of use of the system and of our CS responsiveness empowered you to achieve your goals.

You'll be happy to hear that the analytics section is getting revamped and many more additions to the solution will be added to the functionalities.

As for the more complex parts we are always available to troubleshoot together.

Best,
Itamar Freiman
VP Customer Success


Since we're using the interactive tours in a very specific way, the guys from Userlane supported us at any time to access us all possibilities. 

The line between great support and technical limitations 

Thank you Mira for your frank feedback, it is highly appreciated.

I'm thrilled to read your review and know that the combination of the ease of use of the system and the help our support provided empowered you to achieve your goals.

You'll be happy to hear that the analytics section is getting revamped and many more additions to the solution will be added to the functionalities.

Best,
Itamar Freiman
VP Customer Success



Overall Userlane is THE ideal tool to help out our customers in a more passive way. 
This will lower the time invested in solving tickets and overall raises the knowledge of our users.

Userlane as a knowledge database

Thank you for your feedback William, Great to hear that Userlane delivers the value to your end-user ensuring they are enabled on the platform itself. 
We put a lot of emphasis on user experience and would love to discuss the needs you have that require developers. 


Itamar Freiman
VP Customer Success
Userlane


Very good support in case of questions or nessesary help; The Documentation do not helped me

skn review

Savis, thank you for your feedback
We are happy to hear your positive experience with Userlane. As our tooltips functionality evolves we are working on expanding its capabilities. 

Bengi Tetik
Marketing Manager
Userlane 

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