CiiRUS Reviews - Pros & Cons, Ratings & more

Hostaway

Guesty

Lodgify

Streamline

Hostfully Property Management Platform

CiiRUS streamlines vacation rental management with advanced reservation software, direct OTA integrations, built-in accounting, property care tools, advanced reporting, unified inbox with CRM, website, guest portal, and more! Discover the most complete toolkit for growing vacation rental managers!

CiiRUS

Android

Web-based

Windows

iPad

iPhone

Owner

They are amazing to work with and always respond promptly. I really feel like they take the time to listen to us and to help us bavigate through the learning experience.

Business Manager, Accountant & Marketing

Ciirus support team is not only good, they are one of the best support team I have ever worked with. I feel comfortable to count on their team, and  confident that I will complete my task on time.

Founder

Very friendly and approachable. Also with Ciirus you have the added bonus of working with Love Rentals and they work very hard to get you good bookings.

Manager 

I like the easiness of the program and the way you can navigate through all aspects. Also the integration aspect with other programs and websites makes it super easy to run our business.

Ciirus is a great software for vacation homes rental and property management. It is easy to use and the customer service is good.

Administrator

I had some problems with system unavailability. Sometimes I was offline.

Business Manager

I am really enjoying all of the new updates- I like that the reservation calendar and payments are easy to use and view- the software makes it so that we can easily track our income.

My overall experience has been very positive and I would recommend Ciirus to all property managers in the Vacation Rental industry.

Great software, suited especially for our product.

OWNER

Customer Service is great, quick, and very helpful.

Property Manager

Sadly, as the company grew over the years, the customer service decreased, the price continually went up, the more updates the more glitches there were.

Integration with Beyond Pricing is a life saver and this may be my favorite feature. I also like the LOS discount, rate set details, and Property Assistant.

CEO, Founder

Also to be able to customize the appearance and lay out of owner statements which are IMHO too long and confusing.

All aournd lack of performance, and they don't seem to care. They are not a professional organization, but a start up gone wrong.

Manager

I used Ciirus since the beginning for my Company and I love it.

Price point is very fair for the level of software.

I like that I have full control and can easily correct entries and manipulate booking data. Some other  softwares makes both difficult.

Use  all of the available services they are there to help make you money and make your business more efficient.

Lodgix

LiveRez

Kigo

Simple and efficient

Ciirus

Thank you for this kind review Veronique! We're happy to hear you are pleased with our customer support and appreciate your feedback as we are always looking for ways to provide better solutions for our clients!

Ciirus was a last minute decision to help assist with the purchase of a rental company. They have great ideas and could be a major player in this field.  They unfortunately are trying to expand and grow too fast to keep control of the program, therefore failing miserably with customer satisfaction.

Great ideas that fall short on delivery

Thank you very much for this feedback. I'd like to learn more about the specific difficulties you've encountered and see what I can do to help. Your experience described is not consistent with the larger sentiment from our happy customers, so it's extremely important we have the opportunity to deliver that same value to you. We have brought in significant resources to track with the heightened demand for our services - it's unacceptable that you've experienced such delays and errors. Would you mind emailing communications@ciirus.com so we can talk more about the problems you've had, and do what we can to correct course? Thank you so much.

Kind regards,
The CiiRUS Team

The best system

Easy to use software!

It has been a wonderful experience working with them. 

CiiRUS Does a great jog.

Mario - Thank you for this feedback about your experience both with our solutions and our team. We are always looking for ways to continue to improve for our clients and feedback like this helps us understand what's important to you and how we can continue to do so. 

We have been using Ciirus since it started. 

Ciirus has helped me jump start my business

Simplicity is key CiiRUS

Hello. Thanks a lot for your valuable feedback. I'd love to talk more about how we can deliver the most possible value for money and work on your rates to ensure you have everything you need to be successful. Feel free to write to communications@ciirus.com so we can work on this. Thanks!

Kind regards,
CiiRUS Team

A Great place to search when there isn't a place for Vacation.

Excellent Service

William - Thank you for taking the time to share this review of your experience with our solutions, we value your feedback about the cancellation process as we are always looking for ways to continue to improve! Thank you again for sharing this!

I know a lot of people who jump from platform to platform looking for the right fit, and they go to a bunch of trade shows shopping for software but always end up leaving within a year or two. Everybody I know who joined CiiRUS has stayed. Their software was built for longevity, which has been my experience also. They may not always be the first to every new feature, but when they build it, they build it right, and it just works.

CiiRUS is the permanent solution for VRMs

Uno - Thank you for this kind review, we are beyond happy to hear you are pleased with our solutions and support from our CiiRUS Team. We are always looking to provide the best solutions for our clients and truly appreciate this feedback!

We have used Ciirus for 7 years now. We have grown with Ciirus, and Ciirus has grown, too. A positive experience!

Glad to recommend Ciirus!

Hi Peter, thanks for taking the time to leave us your feedback! It's especially helpful to get your take on the current technical support procedure. We did have to add some additional requirements to the help form online so that our team can be fully equipped with the information we need to resolve your issue. While it may feel cumbersome, please be assured that it does help us resolve your concerns faster to know important information such as your account ID, and the applicable guest, reservation, listing, and so on. I'm also pleased to confirm that as of September 2022, support can be achieved seven days a week by phone, web, and live chat. If there's anything I might be able to help with, feel free to get in touch at communications@ciirus.com. Thank you for being a loyal and valued customer!

I was told that data mitigation and setup would be easy. It ended up being extremely time consuming and a daunting task, so I decided to PAY EXTRA to have the CiiRUS team do it for us. I later found out that even after paying, they still needed me to go in and fill out a bunch of info that was already listed on our current platform. There is also a long wait for training sessions and the user manual is, in my opinion, not clearly thought out and overly complicated to follow.

CiiRUS 

Hi Laura,

Thanks very much for leaving us this feedback. What you've described is way below the lofty standards that we set for ourselves in terms of customer experience. I apologize that it was not as easy to get going as you had hoped. I am sure that we can do better and correct these mistakes.

Since your onboarding period around a year ago, we have significantly increased training and data migration resources to make the transition smoother, and give you more tools to be successful. Would you mind sending an email to communications@ciirus.com so that our team can better understand your pain points and correct this experience? It is so important to us that the software delivers value to your company and that you are happy with our services. We look forward to hearing from you.

Kind regards,
The CiiRUS Team

I was on the fence about switching vacation rental software. It is a LOT of work to get set up the first time and I did not want to do it again. But the company we were using before (365 Villas) was just not doing a good job. They were not responding to questions or issues with their software for the two years we used them. Plus you needed to also pay for Rentals United so you had two sets of payments. Ciirus had a great sales person that answered all of our questions. Then they transitioned us to a wonderful onboarding liaison, [SENSITIVE CONTENT HIDDEN]. He patiently walked through all the steps with my Team. I finally feel like we are in a good place with a good vacation rental software system. Thank you to the Team at Ciirus for making that happen!

Was on the Fence but Glad I Jumped!

Hi Nicole,

We are so grateful that you took the time to share the wonderful experience you had onboarding with CiiRUS.

I'm pleased to let you know that our new Unified Inbox tool makes it simple to read and respond to guest communication via Airbnb, Vrbo, and your direct website/guest portal. Please connect with me at communications@ciirus.com, and I'll be happy to set up some complimentary training for you and your team.

Sincerely yours,
Josh at CiiRUS

Ciirus makes quoting and keeping track of guests a breeze.

Ciirus is user friendly and efficient.

Hi Catherine,

Thank you very much for your kind feedback. It has been a pleasure for all of us to work with you and your company. I do have some good news, I think I can solve the con that you listed. When you want to go back in time on a report, instead of clicking the arrow to go back month by month, if you click on the name of the month, it changes so that each time you click the arrow it goes back one whole year. If you have any trouble with this, feel free to email our team at support@ciirus.zendesk.com so they can give you a walk through. Thanks again for your loyal business!

Kind regards,
The CiiRUS Team.

We needed a single piece of software which allowed us the flexibility to connect with a variety of travel companies and property managers via API/XML, websites and online portals, whilst also providing a robust property management and accounting back office system.  Ciirus ticked all of these boxes and more, we really couldn't be any happier with our experience.

Just what we needed!

My Honest Feedback

Easy to use interface & Exceptional Customer Service 

very good

Hi Rosmir,

Thanks so much for taking the time to write your review! I would love to connect you with a customer success agent so we can make sure you're achieving a strong return on your investment with our software. Please email communications@ciirus.com with your account name so that we can be in touch. Thanks!

Rent Sunny Florida Loves Ciirus 

Ciirus 

This is probably the most difficult to use but it is great when you own many properties and need to change sales information to allow you to rent properties as a management system.

Ciirus Review

CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business and we never have any problem using CiiRUS. 
The technical support and training team are always available to help us  with our questions.

Perfect Vacation and Management Software 

Thank you so much for your feedback and insight. We are glad to have you on board.

CiiRUS Reviews (2025)

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