Covetrus Pulse Features

We love the fact that eVet is cloud base and has a chat button. We do not have to spend a lot of time on the phone trying to get help with certain issues/situations.

Improvements: REPORTS (detail information). This is the one that thing that drives me crazy about eVet. You can not get detailed information for the clinic without spending A LOT of time trying to piece reports together. It would be nice if eVet could produce a monthly dashboard report like Cornerstone use to do for us. I feel like the report department lacks a lot of attention. It is so frustrating...

Read more

It is more user friendly that some other software options. The fact that it is cloud based and can be accessed from anywhere was key for our purchasing decision. I like the fact that they continue to add features.

There are some features that are not available that I think should be common in veterinary software. When we ask about them, they add it to the features request list, but sometimes this takes a long time to get implemented. Example: ability to prevent some employees from making changes to the schedule. Hopefully will integrate with IDEXX xray systems soon! Would also like the ability to link multiple inventory items without making a package, and ability to zero out cost of linked inventory items.

I like that it is cloud based. Eliminated a huge portion of my monthly IT bill. Customer support is great and very knowledgeable. Cost per month for the software is very reasonable. It was easy to learn and my whole staff was competent on the platform within days.

The reporting features could use some tweaking. Some things can be very nuanced and the financial reports could do with some additions and upgrades. Things have been tough for my bookkeeper and I don't have a great avenue in order to iron out these issues. Customer support is great on daily Evet use and issues but reporting needs its own department of support.

-cloud-based (or internet-based, whatever the correct term is) -very timely tech support -barrier-to-entry training is moderate; doesn't take long to figure out -many customizable display options

-when tech support is open, they're great, but since we are on the West Coast and they are not, they close earlier than would be ideal -the client payment history screen is a MESS (if someone doesn't make a full payment one time, it visually carries over and repeats that not-fully-paid invoice over and over, and makes it a big chore to figure out payment issues) -reports are less intuitive and less customizable than former software (Intravet and Cornerstone, to name two) -sometimes, you can see the disconnect between the developers and users with certain options

I love being able to access our EMRs from anywhere. It allows me to work out of the office. It is also very intuitive to use and has many helpful integrations (QuickBooks, reference labs, etc)

I have few complaints about the software. It has less report options than other programs I have used like Cornerstone, but the ones available have been all I have needed.

Thank you, Dr. Shumaker! Happy to have you as a Raving Fan!

We really like the inventory features, plus the reminders are very much set it and forget it! We also like how customizable many things are. Customer support has overall been amazing.

Little quirks and glitches we find here and there (like linked inventory items). Load times on screens. Its not bad, but those 5 and 10 second waits really do add up! I wish there was an "on order" feature in inventory that would show a list of every item on all outstanding PO's.

It is very intuitive. Relatively easy to enter client and patient information. I like the customization of colors on the calendar. I like the recent changes to the top menu so it looks less cluttered. It is easy to find client or patient information from a management perspective. What I like most about the software is the availability and helpfulness of the customer support team

Reporting is really lacking. I should be able to run a custom report pulling whatever fields I want. It is cumbersome to remove client and patient alerts...sometimes have to clear the field multiple times. It is not intuitive to create new templates/documents

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

Paperless! Easy to toggle around! Very simple to send records to the ER Clinic or referral center! The packages are so helpful! The customer support could not be better and they are always trying to be more user friendly. Easy to log in from home or cell phone!!

It runs slow sometimes and on certain browsers, it can duplicate some items. When you try to delete an invoice item, sometimes it deletes two! It's getting better all the time!

What I like best is it’s easy to use and figure out. I had only used cornerstone before and it’s similar. I’ve only used AVImark for a few days, I find it harder that EVetPractice. I do enjoy some features, like how you can easily access the invoicing from more than one place, making notes are easy, editing is easy, and understanding the schedule/scheduling is VERY easy. Emailing medical records and estimates is a really cool feature. You can even save formats of what document you are sending.

Some of my issues, there aren’t as many features from what I’m used too. I find cornerstone has a lot of options of what you want. One thing I find irritating is no matter how long it’s been is you can edit notes or make changes. Whereas cornerstone you can “finalize” your notes so no one else can change it, but add on things you forget and it tells you when and who added something. Making estimates...

Read more

Software is straight forward and simple to use. The user interface is excellent and the features make it some of the best veterinary software I have used in 20+ years. Customer Support is available to help quickly.

The biggest complaint I have, which is a significant one, is that the E-Vet servers cause significant speed issues very often, at least a few times a week, sometimes everyday. These issues typically are at their worst right after E-Vet launches a monthly update release. It is something that seems to have become worse since this past November/ December 2020. When this issue occurs the software loads...

Read more

Transitioning to Evet software was relatively easy! Our team was able to easily and quickly catch on to how it works and the intricacies. Love the ability to add or subtract (activate and deactivate) settings and reports, it is very easy. Our technicians love the online anesthetic monitoring form. Finally all of us love that this system is accessible from anywhere. If our internet goes out, we love having the ability to remotely access the software.

Integration was not difficult, it was actually the opposite. What is difficult however, is how evet shuts down (slows down to the point of not functioning) during our office hours. When Evet does maintenance we are still open and cannot get our tasks done that need to be. Every Wednesday of every week there is some type of slowing down that happens with Evet. We are open till 8-9pm on Wednesdays and when it get closer to the end of our evening, evet slows to the point of not working anymore. The other con would be the inability to store Clients Credit Card numbers, it is high in demand. Printers and label makers are incompatible with Google Chrome - so we often have troubles.

Functionality, common sense approach, ease of use, employees find easy to train on using, cloud based accessibility, integrations from 3rd parties and of course- price!

Not two way integrations with all laboratories

Hello Jennifer, Thank you for the kind words! Eddie and eVetPractice Team

The system is intuitive and easy to use for the most part. I can find what I need easily and data entry is fairly easy. There are nice administrative features that give me the reports and data I need for analysis of company health. Client features are nice and look professionally when communicating with the client.

The printer settings are very difficult and we often have connectivity problems. I would like other options besides Google cloud to connect printers directly for easier use. We also have trouble with glitches frequently and get frustrated making sure our data is entered correctly especially invoicing and payments.

Hello Jennifer! Thank you for your detailed review. I am sorry to hear about the experience you have had with some of our support, I've sent this over to our support manager to be investigated.

Love that we can pull evet up on our phones and have east accuse anywhere we are Love the white-board

Want our Icloud print back & for wasted items to come out of inventory when added to a patients account We would like to have more then 1 screen/tab open at a time

The fact that I can type in rather than hand write all of my copious notes, all patient documents can readily be found, clients can be e-mailed directly from the medical file, client and financial reports readily generated, can access the software from any computer or device, medical records look good when sending to another clinic, so easy to do Rx labels, and even I as the vet can make appointments!

I did find it easier to flip through paper records to find perhaps the last time I did a blood test and quickly see the results without opening a file, same for finding a previous Rx or other treatment - the computerized files don't lend themselves as well to that as you must open all exam forms and documents, even invoices, to find what you are looking for. A minor issue is that sometimes the software won't properly save the exam form that I've saved, leaving a red star by it, and I have yet to figure out why that occurs.

Thank you, Dr. Drozdovech!

The price is great. The scheduling module is very user friendly. Reminders are accurate.

Managing records, client communications, and invoicing could all be better. I also hate that when we ask for a specific improvement, Covetrus tells us we can submit an "enhancement request" for the software team to take into consideration. We've submitted countless "enhancement requests" over the last 4 years of using them, and literally NONE of them have been granted. Instead we get unwanted "updates" such as the screen being outlined in pink/blue to indicate the patient gender, the appointment calaendar now has the times along the side of schedule(nobody needed this, the times are on the appt slots when you hover over them), and the removal of the original whiteboard to be replaced by a "tasks" list that does not work the same way.

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

eVetPractice is very user-friendly and intuitive. When we onboard new team members, they usually pick things up within the first two weeks.

The reporting features of eVetPractice are far from perfect. Basic reports are OK, but if you are trying to run detailed reports for accounting and tracking a wide variety of KPIs, this part of eVet will frustrate you.

Integration was fairly smooth but getting used to the program was difficult. The fact that we were still using paper-heavy solutions at the time actually helped. The cloud-based process is good. Updates from eVet are easy and frequent. The customer service is responsive and easy. I like the ability of customer service to go into the software to see exactly what we are having problems with. I think it is, overall, pretty intuitive.

The practice management reports are not great. I think Avimark has great practice management reports. Since both programs are owned by the same company I would have thought that eVet would have investigated Avimarks best parts and modeled after them. I love the fact that you offer a voting process for requested updates but the process is a bit confusing to me.

Thanks for sharing your review with the veterinary community!

User permissions, remote access and restrictions, time clock, distributor integrations for inventory, ability to toggle on or off lots of things (even small details), quick check out, integration with CareCredit, integration with outside and in house labs.

Reports, Financials, Label Printer Integration, lack of frequent, meaningful updates, inability to alter inventory/medical details without involving financial components (must void payment and reprocess to make any changes), lagging, old “look”, difficult to navigate and succinctly review medical records, requires so many button clicks, lack of frequent time stamping, lab results “fall off” the recently run page after a certain number, inflexibility of whiteboard utilization or options, inability to enact mass changes with inventory, clients, or patients.

Cloud-based, customer service is quick and helpful, appt scheduling is pretty seamless, we can make our own forms to fit our clinic's needs, continually making updates, seems to take our opinions into consideration,

Boarding calendar, returning items or editing receipts takes a lot of steps, too easy to accidentally move things, should require a pets name to make an appointment, inventory needs some tweaks to account for damaged product we are requesting credit for, have been unable to do electronic forms on Chromebooks since a recent update

The best part about the software is the price

Report options are lacking it would be nice to have greater flexibility in what reports you were able to run. For many things it seems like you have to click through about 5-6 different screens and popups to get where you want to go.

Integration with many other apps, lab equipment.

Very inefficient. It takes a million clicks to get anything done. Also, the inventory section is awful. It should alert at low inventory and not allow a charge to be put through on a zero inventory item. Improvements seem to come slowly. Recently there have been aesthetic changes but not much that truly improves the functionality of the software.

eVet is super user friendly and easy to use. We did have a few hiccups with the integration, but it was fixed very easily. I love that it is cloud based, which made it super easy for me to access while I was working from home during COVID. I also like that I can customize our schedule with different colors to help with organization.

With our old system if two people were making an appointment at the same time, there would be a notice in a time slot that an appointment was in progress. That is one feature I wish we had. Also, we do miss some of the different reports. There were a few reports in our old system that provided the exact information we were looking for.

This software is very easy to use. The development team is constantly trying to improve and take suggestions to make it better. The support staff is very responsive, and if they don't have a solution to a problem, then they take a note of it, and put it on their roadmap to develop. The software itself is very intuitive, and even people who have never worked in the veterinary industry seem to pick it up very quickly. I have some employees who are not great with technology, and this software is easy for them to use.

The only thing that ever bothers me, is at the end of the day, the server seems to become less responsive. The loading times are longer. My assumption is that it is the time of day when everyone is trying to run reports, which is a very cumbersome process on the backend of the software. Having reports run in a more timely fashion, and the slowdown at the end of the day are the only downsides I've seen thus far.