App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Covetrus Pulse Logo
Covetrus Pulse
4.2
(336)

Write a review

Introducing the industry’s first veterinary operating system

visit website

(3)

Covetrus Pulse Features

Features Summary

Functionality

3.8

/5

336

Total features

37

1 categories

Covetrus Pulse features

Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing

Common features of Veterinary software

API
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Contenders comparison

Functionality

3.8

/5

336

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

37

Unique features

  • No unique features

Functionality

4.0

/5

577

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

30

Features in Common

23

Unique features

  • Customizable Reports

  • Invoice Management

  • Estimating

  • Purchase Order Management

Functionality

4.6

/5

191

Price starts from

199

/user

Per month

visit website

Total Features

71

Features in Common

37

Unique features

  • Customizable Forms

  • Referral Tracking

  • Horse Records

  • Sales Reports

Common Covetrus Pulse comparisons

Covetrus Pulse logo
ezyVet logo
Covetrus PulsevsezyVet
Covetrus Pulse logo
Covetrus Avimark logo
Covetrus PulsevsCovetrus Avimark
Covetrus Pulse logo
Digitail logo
Covetrus PulsevsDigitail
Covetrus Pulse logo
NaVetor logo
Covetrus PulsevsNaVetor
Covetrus Pulse logo
IDEXX Neo logo
Covetrus PulsevsIDEXX Neo
Covetrus Pulse logo
Covetrus Prescription Management logo
Covetrus PulsevsCovetrus Prescription Management

Reviewers who mentioned features said:

AL
AvatarImg

Andrea L.

Veterinary, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

EVet is a Godsend

Reviewed 2 years ago

So happy to have joined the eVet Users team, we're discovering new things everyday to make us more efficient and to provide the best patient care.

Pros

The customization of eVet is what drove me to the product, the price tag sealed the deal. Being able to access the software, anywhere, instead of being chained to our antiquated server is glorious and the support team has been nothing short of gracious and helpful.

Cons

No hot keys or text expander....we miss those things the most. Reporting is cumbersome and awkward.

Vendor response

So happy you're having a great experience with eVetPractice. Thanks for leaving a review!

SH
AvatarImg

Shonna H.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

eVet/Cornerstone Software

Reviewed 2 years ago

We love the fact that some of our staff can work from home, catching up on medical records, making phone calls, work within the system, etc....

Pros

We love the fact that eVet is cloud base and has a chat button. We do not have to spend a lot of time on the phone trying to get help with certain issues/situations.

Cons

Improvements: REPORTS (detail information). This is the one that thing that drives me crazy about eVet. You can not get detailed information for the clinic without spending A LOT of time trying to piece reports together. It would be nice if eVet could produce a monthly dashboard report like Cornerstone use to do for us. I feel like the report department lacks a lot of attention. It is so frustrating...

MU
AvatarImg

Marie U.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Good Software that Continues to Improve

Reviewed 2 years ago

Overall, I have had a great experience with eVetPractice for a cloud based system and I look forward to seeing how they develop and what they add from here!

Pros

It is more user friendly that some other software options. The fact that it is cloud based and can be accessed from anywhere was key for our purchasing decision. I like the fact that they continue to add features.

Cons

There are some features that are not available that I think should be common in veterinary software. When we ask about them, they add it to the features request list, but sometimes this takes a long time to get implemented. Example: ability to prevent some employees from making changes to the schedule. Hopefully will integrate with IDEXX xray systems soon! Would also like the ability to link multiple inventory items without making a package, and ability to zero out cost of linked inventory items.

PC
AvatarImg

Phillip C.

Veterinary, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Evet Addition To The Practice

Reviewed 2 years ago

Overall, the transition has been great. It has improved my room turnover time, accuracy of invoices, and integrates with my in-house lab machines. Users can me modified to only have certain access, which has been great for security and accountability. Really don't have any major complaints with the software. Aside from improving financial reporting features I would give the software a 4.5/5.

Pros

I like that it is cloud based. Eliminated a huge portion of my monthly IT bill. Customer support is great and very knowledgeable. Cost per month for the software is very reasonable. It was easy to learn and my whole staff was competent on the platform within days.

Cons

The reporting features could use some tweaking. Some things can be very nuanced and the financial reports could do with some additions and upgrades. Things have been tough for my bookkeeper and I don't have a great avenue in order to iron out these issues. Customer support is great on daily Evet use and issues but reporting needs its own department of support.

EA
AvatarImg

Eric A.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

My Titled Review for eVetPractice

Reviewed 2 years ago

Since making the switch from IntraVet to eVetPractice, things are fine. All of the porting over of records from old system to new was handled very well by them. The fact that we can choose to access it from anywhere (including my cell phone on days when the power has gone out) is great. The tech support is great, even though they often can't "cure" the specific issue. But they are honest about it, and always pleasant. There will always be some things that this system does better AND worse than that system, but overall, we are better off for having switched to them.

Pros

-cloud-based (or internet-based, whatever the correct term is) -very timely tech support -barrier-to-entry training is moderate; doesn't take long to figure out -many customizable display options

Cons

-when tech support is open, they're great, but since we are on the West Coast and they are not, they close earlier than would be ideal -the client payment history screen is a MESS (if someone doesn't make a full payment one time, it visually carries over and repeats that not-fully-paid invoice over and over, and makes it a big chore to figure out payment issues) -reports are less intuitive and less customizable than former software (Intravet and Cornerstone, to name two) -sometimes, you can see the disconnect between the developers and users with certain options

JS
AvatarImg

Jeremy S.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent cloud-based software!

Reviewed 3 years ago

We were a start-up practice in 2015 and did many trials of various cloud-based softwares. I had previously used Cornerstone and can say I am so happy we picked eVetPractice. It really does everything we need. We just finished our 4th year open and eVet has grown with us and met all our needs.

Pros

I love being able to access our EMRs from anywhere. It allows me to work out of the office. It is also very intuitive to use and has many helpful integrations (QuickBooks, reference labs, etc)

Cons

I have few complaints about the software. It has less report options than other programs I have used like Cornerstone, but the ones available have been all I have needed.

Vendor response

Thank you, Dr. Shumaker! Happy to have you as a Raving Fan!

AF
AvatarImg

Andrea F.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Overall one of the better cloud based softwares

Reviewed a year ago

Overall they were the best of the bunch when we signed up, and I still feel pretty confident that they are better than 90% of the market.

Pros

We really like the inventory features, plus the reminders are very much set it and forget it! We also like how customizable many things are. Customer support has overall been amazing.

Cons

Little quirks and glitches we find here and there (like linked inventory items). Load times on screens. Its not bad, but those 5 and 10 second waits really do add up! I wish there was an "on order" feature in inventory that would show a list of every item on all outstanding PO's.

LK
AvatarImg

Lynn K.

Veterinary, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Riverton Veterinary Clinic Review

Reviewed a year ago

It has been a good experience. We want to create efficiencies for our staff and our clients. Because some staff turns over, such as reception, it has to be easy to learn.

Pros

It is very intuitive. Relatively easy to enter client and patient information. I like the customization of colors on the calendar. I like the recent changes to the top menu so it looks less cluttered. It is easy to find client or patient information from a management perspective. What I like most about the software is the availability and helpfulness of the customer support team

Cons

Reporting is really lacking. I should be able to run a custom report pulling whatever fields I want. It is cumbersome to remove client and patient alerts...sometimes have to clear the field multiple times. It is not intuitive to create new templates/documents

Vendor response

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

KJ
AvatarImg

Kitrina J.

Veterinary, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Overall pleased

Reviewed 2 years ago

Overall I am glad I made the change from Cornerstone!

Pros

Paperless! Easy to toggle around! Very simple to send records to the ER Clinic or referral center! The packages are so helpful! The customer support could not be better and they are always trying to be more user friendly. Easy to log in from home or cell phone!!

Cons

It runs slow sometimes and on certain browsers, it can duplicate some items. When you try to delete an invoice item, sometimes it deletes two! It's getting better all the time!

LS
AvatarImg

Lauren S.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Basic software

Reviewed 2 years ago

Overall I think it’s a great program to use, I don’t think it’s bad at all, there are definitely worse. You can teach anyone probably in a day or two. It’s very self explanatory. Coming from Cornerstone I picked it up in about a day, convenient to use.

Pros

What I like best is it’s easy to use and figure out. I had only used cornerstone before and it’s similar. I’ve only used AVImark for a few days, I find it harder that EVetPractice. I do enjoy some features, like how you can easily access the invoicing from more than one place, making notes are easy, editing is easy, and understanding the schedule/scheduling is VERY easy. Emailing medical records and estimates is a really cool feature. You can even save formats of what document you are sending.

Cons

Some of my issues, there aren’t as many features from what I’m used too. I find cornerstone has a lot of options of what you want. One thing I find irritating is no matter how long it’s been is you can edit notes or make changes. Whereas cornerstone you can “finalize” your notes so no one else can change it, but add on things you forget and it tells you when and who added something. Making estimates...

TT
AvatarImg

Torrey T.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Excellent Software with one problem

Reviewed 2 years ago

Overall the experience has been very good with E-Vet. I would like to see the server issue / speed issue be improved. I could deal with slowness every once in a while, but having to contact them constantly about the issue is getting tiresome, especially when we have so little time in the day because of of increased business.

Pros

Software is straight forward and simple to use. The user interface is excellent and the features make it some of the best veterinary software I have used in 20+ years. Customer Support is available to help quickly.

Cons

The biggest complaint I have, which is a significant one, is that the E-Vet servers cause significant speed issues very often, at least a few times a week, sometimes everyday. These issues typically are at their worst right after E-Vet launches a monthly update release. It is something that seems to have become worse since this past November/ December 2020. When this issue occurs the software loads...

AB
AvatarImg

Anne B.

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Solid Software

Reviewed 2 years ago

Its easy to go eco friendly and streamlines communication with Clients. Takes a lot of programs and brings them all together

Pros

Transitioning to Evet software was relatively easy! Our team was able to easily and quickly catch on to how it works and the intricacies. Love the ability to add or subtract (activate and deactivate) settings and reports, it is very easy. Our technicians love the online anesthetic monitoring form. Finally all of us love that this system is accessible from anywhere. If our internet goes out, we love having the ability to remotely access the software.

Cons

Integration was not difficult, it was actually the opposite. What is difficult however, is how evet shuts down (slows down to the point of not functioning) during our office hours. When Evet does maintenance we are still open and cannot get our tasks done that need to be. Every Wednesday of every week there is some type of slowing down that happens with Evet. We are open till 8-9pm on Wednesdays and when it get closer to the end of our evening, evet slows to the point of not working anymore. The other con would be the inability to store Clients Credit Card numbers, it is high in demand. Printers and label makers are incompatible with Google Chrome - so we often have troubles.

JS
AvatarImg

Jennifer S.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Winner! Functionality! Ease of Use! Cost!

Reviewed 6 years ago

Can't even brag enough about EVetPractice for running a veterinary practice smoothly. The developers are top notch. Always available and responsive via their help chat box in the lower right corner. They make upgrades easily. The integrations, like VPR Cloud Formulary, Demand Force client communications, laboratory integration, email within the system- just cuts tasks down to a minimum. We use the...

Pros

Functionality, common sense approach, ease of use, employees find easy to train on using, cloud based accessibility, integrations from 3rd parties and of course- price!

Cons

Not two way integrations with all laboratories

Vendor response

Hello Jennifer, Thank you for the kind words! Eddie and eVetPractice Team

JK
AvatarImg

Jennifer K.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Overall good program with lots of features.

Reviewed 3 years ago

Customer services has been mostly helpful though they often are confused as to what we are having trouble with and it takes an excessive amount of time to fix anything. More often than not, we don't get our problem fixed and are told "that is just how the system operates and we have to deal with it." WHen we want to customize some features that frustrate our clinic, they are not available to change.

Pros

The system is intuitive and easy to use for the most part. I can find what I need easily and data entry is fairly easy. There are nice administrative features that give me the reports and data I need for analysis of company health. Client features are nice and look professionally when communicating with the client.

Cons

The printer settings are very difficult and we often have connectivity problems. I would like other options besides Google cloud to connect printers directly for easier use. We also have trouble with glitches frequently and get frustrated making sure our data is entered correctly especially invoicing and payments.

Vendor response

Hello Jennifer! Thank you for your detailed review. I am sorry to hear about the experience you have had with some of our support, I've sent this over to our support manager to be investigated.

AW
AvatarImg

Alice W.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Love it!!!

Reviewed 2 years ago

It has been very easy to use & train staff on. The customer service has been amazing. The staff that helped up transition from Intravet to Evet where great!

Pros

Love that we can pull evet up on our phones and have east accuse anywhere we are Love the white-board

Cons

Want our Icloud print back & for wasted items to come out of inventory when added to a patients account We would like to have more then 1 screen/tab open at a time

MD
AvatarImg

Moira D.

Veterinary, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Much better than paper records!!

Reviewed 3 years ago

The software has streamlined things considerably, saving time with Rx labels, appointment making, invoicing, Rx documents, and e-mails.

Pros

The fact that I can type in rather than hand write all of my copious notes, all patient documents can readily be found, clients can be e-mailed directly from the medical file, client and financial reports readily generated, can access the software from any computer or device, medical records look good when sending to another clinic, so easy to do Rx labels, and even I as the vet can make appointments!

Cons

I did find it easier to flip through paper records to find perhaps the last time I did a blood test and quickly see the results without opening a file, same for finding a previous Rx or other treatment - the computerized files don't lend themselves as well to that as you must open all exam forms and documents, even invoices, to find what you are looking for. A minor issue is that sometimes the software won't properly save the exam form that I've saved, leaving a red star by it, and I have yet to figure out why that occurs.

Vendor response

Thank you, Dr. Drozdovech!

LM
AvatarImg

Linda M.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Price is great, lots of improvements needed

Reviewed 6 months ago

I see absolutely no change for the better now that eVet is called Covetrus Pulse. We have been promised so many "enhancements" over the years, and have gotten not a single thing that we've requested to make our jobs easier with this software. Covetrus took over and is attempting to make it look pretty like the competitor ezVet, but it's not working. We may actually be changing to ezVet soon.

Pros

The price is great. The scheduling module is very user friendly. Reminders are accurate.

Cons

Managing records, client communications, and invoicing could all be better. I also hate that when we ask for a specific improvement, Covetrus tells us we can submit an "enhancement request" for the software team to take into consideration. We've submitted countless "enhancement requests" over the last 4 years of using them, and literally NONE of them have been granted. Instead we get unwanted "updates" such as the screen being outlined in pink/blue to indicate the patient gender, the appointment calaendar now has the times along the side of schedule(nobody needed this, the times are on the appt slots when you hover over them), and the removal of the original whiteboard to be replaced by a "tasks" list that does not work the same way.

Vendor response

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

MS
AvatarImg

Michael S.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pleased with eVetPractice

Reviewed 2 years ago

We have been very pleased with eVetPractice since we began using it in May 2018. We tried several other programs when we decided to go with a coud-based program, and we are glad that we chose eVetPractice. While no program is perfect, we feel that eVetPractice is the best option for our growing 3-doctor practice.

Pros

eVetPractice is very user-friendly and intuitive. When we onboard new team members, they usually pick things up within the first two weeks.

Cons

The reporting features of eVetPractice are far from perfect. Basic reports are OK, but if you are trying to run detailed reports for accounting and tracking a wide variety of KPIs, this part of eVet will frustrate you.

DK
AvatarImg

David K.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Overall a good product

Reviewed 2 years ago

Overall, I'm fairly satisfied. I believe eVet is working to improve but I may have been expecting more than what I should have been.

Pros

Integration was fairly smooth but getting used to the program was difficult. The fact that we were still using paper-heavy solutions at the time actually helped. The cloud-based process is good. Updates from eVet are easy and frequent. The customer service is responsive and easy. I like the ability of customer service to go into the software to see exactly what we are having problems with. I think it is, overall, pretty intuitive.

Cons

The practice management reports are not great. I think Avimark has great practice management reports. Since both programs are owned by the same company I would have thought that eVet would have investigated Avimarks best parts and modeled after them. I love the fact that you offer a voting process for requested updates but the process is a bit confusing to me.

Vendor response

Thanks for sharing your review with the veterinary community!

JT
AvatarImg

Joanna T.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Dwindling Positives

Reviewed 2 years ago

When starting with eVetPractice, knew it was a newer software and maybe not be as robust as others, but had high expectations of improvements based on marketing. Few changes have been made. There are many things that have been known issues for years for lots of users, but no changes for those major flaws. Feel as if eVet has failed to keep its promises regarding improvements, flexibility, and frequency of meaningful updates based on customer feedback. Believe that since being purchased by Henry Schein, it has gone even more downhill. Less to like, lack of changes, lack of improvements, lack of responsiveness. Because of these reasons, the few things that were liked, are dwindling.

Pros

User permissions, remote access and restrictions, time clock, distributor integrations for inventory, ability to toggle on or off lots of things (even small details), quick check out, integration with CareCredit, integration with outside and in house labs.

Cons

Reports, Financials, Label Printer Integration, lack of frequent, meaningful updates, inability to alter inventory/medical details without involving financial components (must void payment and reprocess to make any changes), lagging, old “look”, difficult to navigate and succinctly review medical records, requires so many button clicks, lack of frequent time stamping, lab results “fall off” the recently run page after a certain number, inflexibility of whiteboard utilization or options, inability to enact mass changes with inventory, clients, or patients.

AP
AvatarImg

Ashley P.

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Relatively User-friendly PMS for a Reasonable Price

Reviewed 2 years ago

Would like more integration, good customer service, seems to be pretty intuitive, also seems easy to accidently move or delete things, on a day to day basis we enjoy the system.

Pros

Cloud-based, customer service is quick and helpful, appt scheduling is pretty seamless, we can make our own forms to fit our clinic's needs, continually making updates, seems to take our opinions into consideration,

Cons

Boarding calendar, returning items or editing receipts takes a lot of steps, too easy to accidentally move things, should require a pets name to make an appointment, inventory needs some tweaks to account for damaged product we are requesting credit for, have been unable to do electronic forms on Chromebooks since a recent update

TW
AvatarImg

Tami W.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Good basic software

Reviewed 2 years ago

We overall like the product. There have been bugs to work out. I wish that the company would solve actual problems instead of moving things around.

Pros

The best part about the software is the price

Cons

Report options are lacking it would be nice to have greater flexibility in what reports you were able to run. For many things it seems like you have to click through about 5-6 different screens and popups to get where you want to go.

SG
AvatarImg

Steven G.

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Evet Practice Review from a solo practitioner.

Reviewed 2 years ago

In general technical support has been good and very responsive. The setup when I initially went to even brutal. It took many hours on my part getting things set up. I am not sure I would have gone through with Evet had I known that.

Pros

Integration with many other apps, lab equipment.

Cons

Very inefficient. It takes a million clicks to get anything done. Also, the inventory section is awful. It should alert at low inventory and not allow a charge to be put through on a zero inventory item. Improvements seem to come slowly. Recently there have been aesthetic changes but not much that truly improves the functionality of the software.

KB
AvatarImg

Kathy B.

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

We love eVet Practice!

Reviewed 2 years ago

Overall we've had a wonderful experience with eVetPractice. Any time we have a problem, we hope on the chat and a support staff member is with us within a few minutes. They are knowledgeable and always work to solve our problems, no matter how long it takes.

Pros

eVet is super user friendly and easy to use. We did have a few hiccups with the integration, but it was fixed very easily. I love that it is cloud based, which made it super easy for me to access while I was working from home during COVID. I also like that I can customize our schedule with different colors to help with organization.

Cons

With our old system if two people were making an appointment at the same time, there would be a notice in a time slot that an appointment was in progress. That is one feature I wish we had. Also, we do miss some of the different reports. There were a few reports in our old system that provided the exact information we were looking for.

JP
AvatarImg

Jennifer P.

Veterinary, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eVetPractice

Reviewed 3 years ago

From the migration to current day, the training and support staff at eVetPractice have been wonderful. If I have any questions about anything, I can jump on a live chat with someone within a matter of minutes and almost always have a solution to my problem. It is very intuitive for the user and administrator.

Pros

This software is very easy to use. The development team is constantly trying to improve and take suggestions to make it better. The support staff is very responsive, and if they don't have a solution to a problem, then they take a note of it, and put it on their roadmap to develop. The software itself is very intuitive, and even people who have never worked in the veterinary industry seem to pick it up very quickly. I have some employees who are not great with technology, and this software is easy for them to use.

Cons

The only thing that ever bothers me, is at the end of the day, the server seems to become less responsive. The loading times are longer. My assumption is that it is the time of day when everyone is trying to run reports, which is a very cumbersome process on the backend of the software. Having reports run in a more timely fashion, and the slowdown at the end of the day are the only downsides I've seen thus far.