Most popular features of all Industry Specific apps
25 reviewers had the following to say about eVetPractice's features:
Their update management has never left us without functional software.
Pros
Integrations with 3rd party products have eased tasks like reminders and lab result management.
Cons
reporting is only somewhat customizable. Many canned reports are provided, but new reports cannot be created by user
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Fortunately for us, we have always printed paper copies of our records as a backup so we can still access our patients's medical records.
Pros
Lots of reports - still learning what they all do Appointment book is easy to schedule Sending mass emails is easy Can monitor chronic meds and non-wellness testing
Cons
Linked items do not populate invoice/estimate when they are in a "Package" Can't link a County Dog License # to the "License" code Can't automatically allow all active clients to access client portal (have to do this individually) Vaccine quick reference box includes ALL vaccines given (even those that have expired and have been updated with new vaccines)
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering eVetPractice
If you are 100% paperless, do not choose this software because you WILL lose data.
Hello Karen,
I'm sorry to hear you have had some challenges. We will email you regarding the migration and look into what might be missing. We migrate from Intravet all the time and have had no issues in the past bringing in the data. As of now, we have corrected everything that was reported to us during the migration and go live period. Apparently that isn't the case anymore and we will work hard to resolve.
Our support is available by phone, email, and chat. You also have access to your trainer AND account manager via email and phone. If you need to call into it, please call 866-973-3622 ext 1 to speak with a support technician.
Thank you for the feedback and we will work with you to help resolve.
eVetPractice Team
Can't owners sign on a treatment plan unless it is an estimate; Can't make packages from smaller packages, would like to see more features in reporting,
Rating breakdown
Hello Dr. Mesfin,
Thank you for the kind words. We should be able to help address the clickable physical exam screen comment. That is something our system allows you to configure. I'll have your account manager reach out for assistance. We are integrated with IDEXX's reference lab, but we can only bring in the results. We are working with IDEXX to help us support bi-directional. If you need help setting that up, please use the live chat. I will write up the other suggestions if they do not already exist and hopefully we can get them added very soon.
Thanks again for the review!
Eddie and eVet team
Having started with eVet 4 years ago this month, I have appreciated their customer support and the capability for the system to work how we need it to in most situations.
Pros
It is powerful and adaptable to fit your needs.
Cons
For instance, the on hand inventory alert report does not let you exclude inactive items, which makes the report useless.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hello Dr. Powel,
Thank you for your review! We are so happy that you came back to us!
Pros
Also, doctors can finish chart notes or look at the schedule for the next day from home.
Cons
The reporting feature is terrible.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
It has improved my room turnover time, accuracy of invoices, and integrates with my in-house lab machines.
Pros
Eliminated a huge portion of my monthly IT bill. Customer support is great and very knowledgeable.
Cons
Things have been tough for my bookkeeper and I don't have a great avenue in order to iron out these issues. Customer support is great on daily Evet use and issues but reporting needs its own department of support.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I have not found a single redeeming feature of the program so far. The inventory management does not fully integrate.
Pros
I have been in the field for over 20 years and have used many practice management systems.
Cons
I literally crash the program every time I try to run any basic report. I am not exaggerating!
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
The ability to use anywhere is perfect for mobile practices.
Feel as if eVet has failed to keep its promises regarding improvements, flexibility, and frequency of meaningful updates based on customer feedback.
Pros
User permissions, remote access and restrictions, time clock, distributor integrations for inventory, ability to toggle on or off lots of things (even small details), quick check out, integration with CareCredit, integration with outside and in house labs.
Cons
Reports, Financials, Label Printer Integration, lack of frequent, meaningful updates, inability to alter inventory/medical details without involving financial components (must void payment and reprocess to make any changes), lagging, old “look”, difficult to navigate and succinctly review medical records, requires so many button clicks, lack of frequent time stamping, lab results “fall off” the recently run page after a certain number, inflexibility of whiteboard utilization or options, inability to enact mass changes with inventory, clients, or patients.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Overall, I'm fairly satisfied. I believe eVet is working to improve but I may have been expecting more than what I should have been.
Pros
Integration was fairly smooth but getting used to the program was difficult.
Cons
The practice management reports are not great.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Overall, our experience with eVetPractice has been good and has helped improve the work flow in our office.
Pros
The integrations with email, vendors , reference labs and payment processors help make our office run much more efficiently.
Cons
You can't put more than one animal on an estimate. The reports function is lacking.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Disappointed to say the least.
Pros
Fairly quick in converting from our older system.
Cons
We are having tremendous difficulties with inventory management and the lab integration needs work.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
The overall experience has been great. I believe that EVET is off to a great start but needs some much needed improvements to help make it better.
Pros
Appointment scheduler is amazing, Packages are nice and easy to set up and being able to give doctors their production percentage on what they actually do has made the packages a great thing. Inventory in the system is amazing!!!!!
Cons
Takes longer to do medical records because invoicing and medical records are separate.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
It is easy to use and when you have issues figuring something out, the customer service chat is quick and patient to help
Pros
I really like the lice chat option. This helps with quick questions and answers that could take up more time if needing to wait for a manager or administrator. I like that you can do custom colors for different exam types so at quick glance you can see what your day looks like
Cons
the inventory management that it pulls from expiration dates instead of FIFO.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
The software has streamlined things considerably, saving time with Rx labels, appointment making, invoicing, Rx documents, and e-mails.
Pros
The fact that I can type in rather than hand write all of my copious notes, all patient documents can readily be found, clients can be e-mailed directly from the medical file, client and financial reports readily generated, can access the software from any computer or device, medical records look good when sending to another clinic, so easy to do Rx labels, and even I as the vet can make appointments!
Cons
I did find it easier to flip through paper records to find perhaps the last time I did a blood test and quickly see the results without opening a file, same for finding a previous Rx or other treatment - the computerized files don't lend themselves as well to that as you must open all exam forms and documents, even invoices, to find what you are looking for.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thank you, Dr. Drozdovech!
The ability and ease of Covetrus (VFC), Idexx & Antech to easily pair and report directly into evet has been phenomenal.
Pros
Being 100% mobile allows us to be anywhere and use evet.
Cons
The inability to easily change to allow online access to our clients.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hello Linda!
Thank you for your review. We're very happy to have you as an eVetPractice client. Glad to hear you are enjoying the full Covetrus ecosystem too!
All the best!
Overall, easy to navigate.
Customer services has been mostly helpful though they often are confused as to what we are having trouble with and it takes an excessive amount of time to fix anything.
Pros
I can find what I need easily and data entry is fairly easy.
Cons
We also have trouble with glitches frequently and get frustrated making sure our data is entered correctly especially invoicing and payments.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hello Jennifer!
Thank you for your detailed review. I am sorry to hear about the experience you have had with some of our support, I've sent this over to our support manager to be investigated.
The printed invoices and form are very professional looking.
Pros
Works with both Ipad and Windows 10 from work and home. Inventory items are easy to add.
Cons
On splits, each owner has to be billed, the invoice is not automatically generated from the first client, it is easy to forget that and not bill other owners of the horse.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Been good customer service wise.
Pros
Like that it integrates with rapport.
Cons
Not enough reporting features, inventory constantly glitches and leads to issues and we’re told it’s either a glitch or they have no idea what happened leaving us to figure without on our own.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Gets the job done. Easy to teach to new staff members.
Pros
It gives us the ability to check appointments, invoices & reports remotely.
Cons
If a mistake is made in the inventory modular- wrong vendor or date- I can not correct it & I have to reach out to tech support.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Our trainer was very poor!
Pros
We are able to toggle between our clinics and access patient/client records from any of the clinics
Cons
This causes a significant issue for our sales tax billing/reporting.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
working software (not awful, not great - does the job) support team is good they have API (which we use to build our reporting system) - not supported officially but "unofficial support" works well :)
Pros
I like the fact that this software is cloud based and easy to access when not on site.
Cons
There are too many steps to get to where you need to be. The inventory portion of the software needs updating and more robust reporting options.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
