Covetrus Pulse Reviews - Page 4

Organized relatively well. Many customizable options. Cost is less than most comparable products.

New features seem VERY difficult to get implemented. Have made several requests to add a save function to referral letter page. As is, you must complete the entire letter at once. There is no option to save and finish later. This is highly impractical in a veterinary medicine setting where our days tend to get hectic and we are often pulled in multiple directions at one time. I have also requested the ability to hide inactive inventory items on the "On Hand Alerts" inventory management page. In the current state, there is no way to hide the inactive inventory items on this page. Obviously, if something is inactive, I don't need to know that we don't have those items, I already know......

The system is intuitive and easy to use for the most part. I can find what I need easily and data entry is fairly easy. There are nice administrative features that give me the reports and data I need for analysis of company health. Client features are nice and look professionally when communicating with the client.

The printer settings are very difficult and we often have connectivity problems. I would like other options besides Google cloud to connect printers directly for easier use. We also have trouble with glitches frequently and get frustrated making sure our data is entered correctly especially invoicing and payments.

Hello Jennifer! Thank you for your detailed review. I am sorry to hear about the experience you have had with some of our support, I've sent this over to our support manager to be investigated.

It does have some user friendly aspects, emailing with ease, being able to sign estimates and forms on a tablet

Boarding services is not functional, being able to easily add documents, navigating a clients chart and open invoices. The payment History is not user friendly and can be confusing.

It is fairly easy for new staff to learn and moderately customizable.

The reporting is terrible. We would also like a whiteboard function that performed similar to SmartFlow with a timeline display for hopitalized patient treatments that writes back to the medical record.

eVet makes it easy for our remote staff members to all have access to patient charts. Training & support are excellent :-)

If we don't have an internet connection, we have to make notes and enter them later and we have to call our remote receptionist so that we can check clients out. Some features are "clunky", e.g. entering patient photos is a multi-step process.

Very easy to learn and use, but also intuitive. Helps enable workflow efficiency and provides an easy to read platform when entering or viewing patient/client record info.

At times, the software runs slow and will time out. Mostly only happens when updates are being performed.

Thanks for sharing your review with the veterinary community!

Can use from anywhere. Client portal is nice.

Applying payments to old invoices is a nightmare. Also, I have been asking for years for a prompt to add quantity for product quick invoicing . Instead you have to reselect/edit the product to add quantity. I've also been asking for a 24 hour clock for years. Instead, they added different color options to the perimeter of the home screen. Nice, but ultimately unimportant.

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

eVet is everything I'd hoped for in cloud-based software. The training/on-boarding was excellent. The software is thorough and saves me hours of work. It's a great interface with the client on the front-end, and super-easy to use on the back-end. I love the chat/help option too. I have a mobile practice, and eVet support has solved multiple issues on the road.

My only suggestion: link zip codes to towns so that when you're adding a client and type in the zip code, it auto-populates to the correct town.

Cost, scheduling, online chat help, once you get used to it, easier to use, but still a lot of steps at times

Lots of clicks to do something, inability to time stamp, refills pull from price originally put in ( so if it has increased, you lose that money, no way to lock medical records, not super-intuitive .

Paperless! Easy to toggle around! Very simple to send records to the ER Clinic or referral center! The packages are so helpful! The customer support could not be better and they are always trying to be more user friendly. Easy to log in from home or cell phone!!

It runs slow sometimes and on certain browsers, it can duplicate some items. When you try to delete an invoice item, sometimes it deletes two! It's getting better all the time!

I felt I needed to computerize and this program was affordable and look like it was easier to use the balance the other cloud-based Veterinary software that I did a test trial with

There are a great many changes that need to be made to have it be exactly what a veterinarian needs and the people that are working there now are not veterinarians so they don't understand what we really need to happen on a day-to-day basis.

Ease of use. I like updates. Okay, now that I have tried to submit this form 4 times and it won't let me, ,y impressions are becoming more negative.

Reminders. The program really falls short when it comes to reminders. In a word, its primative. I need a reminder system that can remind people of different KINDs of appointments; surgery vs wellness. I have had several complaints especially from new puppy owners that they get as many as six reminders (one for each vaccine and the exam).

Easy to use. Decent medical records.......could be better if they were more forward thinking Reasonable price.

Stupid little things.....why hasn't this been fixed. Lack of development....this is a very nice program but it coud be so much better if somebody with more inspiration was running the show. Medical records are nice but very basic I am just not sure they want to be better. Hard to control how many emails and reminders.......needs development. Sales reps nice but not effective They have this list of requested improvments that must be in a deep dark basement......never seem to get a response to requests.

Dr. Romero, Thank you for your feedback! We love hearing that eVetPractice is easy to use for you and your team. We also appreciate your feedback surrounding areas where we can improve. I've passed this directly to our Product Management team for review. If you ever have questions or additional feedback surrounding eVetPractice, please don't hesitate to reach us at HSVS.Solutions@HenryScheinVet.com.

I love the cloud based accessibility! I also love being almost completely paperless. Integrated ordering thru MWI and rep is a a time saver. Easy to modify templates for email communications, practice documents, and SOAP notes. Payment processing integration helps streamline the check-out processs and eliminate manual entry errors. QBO integration is a plus. The cost compared to competitors was a big factor in my decision - value for the money.

Initial inventory setup was a bit painful and I ended up needing to back track to correct some errors due to some lack of information in initial training.

Thank you for your detailed review, Dr. Shumate! Thank you for choosing eVetPractice to run your veterinary business.

We have an older generation of clients and employees, so the first couple months were a little give and take. There's simply so much more you can do with this product, especially integrating it with a reminder system. Many use PetDesk, but we've been happy with rapport in addition to evet 99% of the time.

Our main con is the updates. If small animal based, I don't see them causing much issue. We are largely production animal based, so we had a separate company when we used infinity prior to evet to keep track of rebates. With evet, this same company that processes the rebates has to update their algorithms every 6-12 months to get and accurate rebate sales. It's usually simple coding changes.

The software is easy to use for the most part. I can use the help feature and figure things out easily.

I don't like the way estimates are laid out. I would prefer they print in the order it was entered to best explain things to clients.

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

Love that we can pull evet up on our phones and have east accuse anywhere we are Love the white-board

Want our Icloud print back & for wasted items to come out of inventory when added to a patients account We would like to have more then 1 screen/tab open at a time

I appreciate the people behind the product- they worked hard to help us transition, as well as continue to aid us whenever we have an issue.

I wish the "search" aspect didn't need to be so exact when spelling names of pets, clients, or scripts.

Thanks for being a great customer and for sharing your feedback with us.

Easy to use, easy to find information and print records, easy to cash out clients

Texting feature has too many steps and I hit cancel more than I hit send because the buttons have been reversed and cancel should not be the highlighted button, send should be. The invoicing can be extremely confusing especially to the client .. try to explain things sometimes is hard and getting yelled at by clients because they are frustrated with the way the invoice looks is not ideal. Rescheduling appointments takes forever.

It is easy to use when we have access to internet service and this is sometimes difficult on the road in an ambulatory setting but it is great with multiple users making changes to the records without causing problems.

The training was very poor and difficult to apply our equine practice needs to this program due to its small animal focus.

Thank you for letting us know about your experience with eVetPractice. Please contact customer support for help with any product-related training or technical issues.

User friendly, easy to access. Really enjoy the resource page, makes everything so much more clear. Inventory is clear.

Without the cloud, it is difficult to print anything since it has to download as a PDF. Very glitchy recently, takes forever to load and crashes daily! Cannot renew multiple prescriptions at the same time, we have to go back to the patient's medical record from the treatment page. Recommended to have a way that inventory items can be merged, so when one is dispensed, the inventory item is taken off of the second item. i.e. vaccines (DAPP and DAPP Puppy are the same, but have two separate inventory items).

Thank you for letting us know about your experience with eVetPractice. Please contact customer support for help with any product-related training or technical issues.

Search feature for clients , services and inventory works very wll

Reporting is has too many features and everyone whom runs a report gets different results so it creates inconsistency and confusion

EASE, SPEED, ROBUST, COMPREHENSIVE, REPORTING

ORGANIZING TRAVEL SHEETS AND OTHER REPORTS IS TRICKY WHEN YOU FIRST GET STARTED

Hello Terrence :), Thank you for the great review! You know we love you guys too. Thanks Eddie and eVet Team