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Instinct Science Logo

Cloud-based operating system for the modern animal hospital

Table of Contents

Instinct Science - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: January 2026

Instinct Science overview

What is Instinct Science?

Instinct Science is a veterinary tool offering key features such as treatment planning, charting, patient records management, and prescription processing, among others.

Key benefits of using Instinct Science



Who uses Instinct Science?

By industry, Instinct Science reviewers are most commonly professionals in veterinary (91%). The most frequent use case for Instinct Science cited by reviewers is veterinary (100% of reviewers).

Starting price

Free

Alternatives

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Pros & Cons

Patient Treatment

User Interface

Charge Capture

Patient Charting

Instinct Science’s user interface

Ease of use rating:

Instinct Science pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(20)
5(214)

What do users say about Instinct Science?

Instinct Science is a veterinary tool offering key features such as treatment planning, charting, patient records management, and prescription processing, among others.

Select to learn more


Who uses Instinct Science?

Based on 234 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Veterinary
Medical Practice
Hospital & Health Care

Use cases

Veterinary
e-Prescribing

Instinct Science's key features

GetApp's analysis of 70 verified user reviews collected between January 2023 and December 2024 identifies Instinct Science's most critical features and summarizes user sentiment about those features.

Charting

Reviewers appreciate Instinct Science's charting capabilities for their ease of use and customization. They find the templates and menus intuitive, allowing for quick data entry and retrieval. Users highlight the ability to review daily patient records, track trends, and visualize treatment sheets. They also value the customization options through 'snippets' and the clear, professional records produced. Some suggest improvements like adding the last comment entered and a separate area for SOAPs. Overall, they feel it enhances organization and patient care. Of the 27 Instinct Science users who gave detailed accounts of their use of Charting, 100% rated this feature as important or highly important.

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“I find being able to review daily patient records helpful, I can see trends in eliminations, I can review what has beed fed in the past and what the pt prefers. I make detailed notes so that treatments go well for shifts that follow my shift”
MP

Michelle P.

Ward Nurse, Tech II

“The charting process in Instinct is a breeze. The templates are imminently customizable, and there was a marked improvement in record clarity (particularly when printing PDF versions or emailing notes to referral partners) over our last EMR software.”
MB

Matthew B.

Medical Director, Emergency and Critical Care Department


Treatment planning

Reviewers indicate that Instinct Science's treatment planning is efficient and user-friendly. They appreciate the ability to create treatment bundles, use templates, and quickly enter treatments, which saves time. Users find the grouped treatment plans and safety capabilities, such as dosage warnings, particularly helpful. They also mention the ease of organizing patient care and following guidelines. Some suggest improvements like linking all doses of a medication on one screen and simplifying the process of viewing completed treatments. Of the 23 Instinct Science users who gave detailed accounts of their use of Treatment Planning, 100% rated this feature as important or highly important.

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“We have a very busy ER/specialty hospital so entering treatments quickly, the ability to create treatment bundles and the drug calculator are huge time savers.”
JB

Jessica B.

Associate Veterinarian, Critical Care

“Makes it so easy to create orders as a doctor, and also working as a nurse, it helped me keep up with each patient's treatments so easily. It is also beneficial in terms of a management perspective, so a member of management can immediately come on the floor and see if treatments are completed/if a certain ward needs help and/or more staffing!! A suggestion from a doctor's perspective: sometimes it's hard for me to know how many doses of a certain med a patient received (i.e. did it get PO lasix vs IV lasix? - two different formulations of the same med) - maybe they could be linked to view *ALL* lasix given to a patient for the duration of hospitalization on one screen, instead of clicking through. ”
Verified reviewer profile picture

Briana W.

Veterinarian


Patient records management

Users report that Instinct Science's patient records management is highly organized and accessible. They value the customizable documents, drag-and-drop capability, and the ability to manage patient vitals, treatments, and diagnostic orders efficiently. Reviewers highlight the ease of creating, recalling, and maintaining records, as well as the seamless communication with referring vets. Some users mention the need for better integration with other systems and improvements in viewing past records. Overall, they find it enhances workflow and reduces errors. Of the 43 Instinct Science users who gave detailed accounts of their use of Patient Records Management, 91% rated this feature as important or highly important.

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“Instinct makes documentation and management of patient vitals, treatments, and diagnostic orders a breeze. Our previous system was paper-based, and this is leaps and bounds an improvement for my ability to manage patients.”
MR

Mariola R.

Veterinarian, IM resident

“Information is organized and easily accessible. We can customize documents and make recordkeeping easier for our doctors and staff. ”
NM

Nicolette M.

Training and Operations Specialist


Prescription processing

Reviewers find Instinct Science's prescription processing easy and intuitive. They appreciate the integration with Plumb's for dosage research and the ability to print drug labels. Users highlight the mg/kg calculator and the safety capabilities that prevent overdosing. They also value the ease of accessing prescription history and refills. Some users mention issues with Dymo label printers and suggest adding prescription serial numbers for compliance. Overall, they feel it simplifies medication management for hospitalized patients. Of the 28 Instinct Science users who gave detailed accounts of their use of Prescription Processing, 86% rated this feature as important or highly important.

See related user reviews

“Prescriptions written in Instinct print out as drug labels easily. Additionally, Plumb's is integrated with Instinct for ease of research into dosage or printing out drug inserts for clients.”
SW

Stephanie W.

Hospital Administrator

“I like that we can put in mg/kg or ml's & it will tell us the information about the dosage or mg/kg etc. this has saved us from some events in the past of overdosing ”
CH

Christa H.

Licensed Veterinary Technician


All Instinct Science features

Features rating:

Workflow management
Historical reporting
Patient intake
Alerts/Notifications
Data import/export
Invoice management
Communication management
Billing & invoicing
Live chat
Customer database
Imaging and x-rays
Activity dashboard
Confirmations/Reminders
Reminders
Payment processing
Self service portal
Reporting & statistics
Medical billing
E-Prescribing
Appointment scheduling
Third-Party integrations
SMS messaging
SOAP notes
Status tracking
Task scheduling
Template management
Inventory management
EMR/EHR
Email reminders
Electronic signature
Electronic payments
Document storage
Document management
Client management
Calendar management
API
Accounting

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Instinct Science pricing

Value for money rating:

Starting from

Free

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Instinct Science price and value

Value for money rating:

To see what individual users think of Instinct Science's price and value, check out the review snippets below.

“I have also been thrilled with the responsiveness and availability of the support - this is probably among my favorite features. You get nearly immediate chat support 24/7.”
Verified reviewer profile picture

Joel C.

Owner, DVM

“I love having all the things in on place. The ability to send records from the platform to rDVM's automatically after submitted and all and all just amazing.”
EG

Eren G.

Referral Coordinator

Instinct Science integrations (5)

Integrations rated by users

We looked at 234 user reviews to identify which products are mentioned as Instinct Science integrations and how users feel about them.

Integration rating: 4.2 (13)

Cornerstone is our primary software for medical records and payment processing but Instinct is used for hospitalized patients and patients seen in hospital so it is still an important program that is utilized daily. Both programs sync together well.

This allows billing integration in our hospital and saves me at least 10 minutes of manual billing per patient each day.

AH

Amanda H.

Certified Veterinary Technician

1/2
IDEXX Neo logo
IDEXX Neo

Integration rating: 5.0 (4)

Makes ordering, completing, viewing, and attaching labwork to the record that much easier

MB

Meghan B.

Practice manager

Plumb’s logo
Plumb’s

Integration rating: 5.0 (3)

Drug interactions checker and dosing information. Drug handouts are wonderful.

JD

Jennifer D.

Medical Director

Other top integrations

Instinct Science customer support

What do users say about Instinct Science customer support?

Customer support rating:

We analyzed 40 verified user reviews to identify positive and negative aspects of Instinct Science customer support.

Widespread user sentiment highlights the 24/7 chat support as fast, accessible, and invaluable for emergency facilities.

A significant portion of users praise the support team's responsiveness to suggestions and quick resolution of issues.

Multiple users value always reaching a real, knowledgeable human for support at any hour.

A number of reviewers appreciate the friendly, professional, and helpful attitude of the customer service staff.

Support options

Email/help desk
Faqs/forum
Knowledge base
Phone support
24/7 (live rep)
Chat

Training options

In person
Live online
Webinars
Documentation
Videos

To see what individual users say about Instinct Science's customer support, check out the review snippets below.

“Instinct is responsive to suggestions for improvement and works directly with team members on the floor in real time through the 24/7 chat feature, which is very helpful when running a 24 hour emergency facility!”

SW

Stephanie W.

Hospital Administrator

“We are a 24 hr emergency hospital and having the knowledge that we have an actual human for support the entire 24 hours is invaluable to us (BeepBoop is helpful, too!)”

LB

Lori B.

Office Manager

“The customer service is top notch as they respond to concerns immediately and fix issues as quickly as possible.”

DD

Dana D.

Veterinarian

Instinct Science FAQs

Q. Who are the typical users of Instinct Science?

Instinct Science has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What is Instinct Science used for?

Instinct is the new cloud-based operating system for the modern veterinary hospital. From simple outpatient procedures to complex critical care cases, Instinct's user-friendly platform helps you seamlessly collaborate with your team, streamline your workflows, and optimize patient care with three digital tools that are powerful alone, but even better together. -ITP is a stand-alone workflow system that serves as your patient nerve center, digitizing outpatient and inpatient treatment flows. -EMR is a full electronic medical record and practice management system, built out of our meticulously designed Treatment Plan platform. -InstinctScripts is a first-of-its-kind e-prescribing module connecting veterinary practices and pharmacies to streamline Rx and refill workflows. With expert-guided tools like our patient safety warning system, automated charge capture, vitals management, digital treatment sheets, and hospital-wide communication boards, Instinct can help supercharge your team's efficiency.


Q. What languages does Instinct Science support?

Instinct Science supports the following languages:
English


Q. Does Instinct Science support mobile devices?

Instinct Science supports the following devices:
Android, iPad, iPhone


Q. Does Instinct Science offer an API?

Yes, Instinct Science has an API available for use.


Q. What level of support does Instinct Science offer?

Instinct Science offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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