Scout Pricing Plan & Cost Guide

Scout

Dog walking and pet sitting solution

4.84/5 (61 reviews)

Scout Pricing

Starting from: $25.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

$25/month for up to 1 user. $15/month for each additional active user.
Annual subscription: $250
Contact Scout for more details.

Competitors Pricing

Aspire

Starting from: 1000.00/month
Pricing model: Subscription

Pet Manager

Starting from: 30.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Novi AMS

Starting from: 475.00/month
Pricing model: Subscription

NaVetor

Starting from: 129.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ClubExpress

Starting from: 24.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Scout Pricing Reviews

Pros
  • I exploit the Scout app on our website and in all of our materials. Aside from love and genuine care, Scout is the greatest benefit you can offer your clients and their pets.Mike C.Read the full review
  • Overall Scout is a good service offered to pet parents and i'm happy with it. I feel the care my pets got was good quality and they were happy pups.Jessica S.Read the full review
  • Not only is their product amazing, their support is just as impressive. The (many) times I've had a question, they have gotten back to me literally within minutes.Jen P.Read the full review
Cons
  • Need to get full front-end functionality of the app on mobile. Most of it is there already, but they are working on it in the new version coming out so no worries on my end.Travis L.Read the full review
  • I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email.Camille N.Read the full review
  • It does lack some features such as iCal integration, and branding capabilities. They do seem open to suggestions but those are things that would make this product a 10/10 for me.James G.Read the full review
100%
recommended this to a friend or a colleague

8 reviewers had the following to say about Scout's pricing:

Diane Robinson

I'M HAPPY USING SCOUT

Used daily for less than 6 months
Reviewed 2019-12-14
Review Source: Capterra

I'm fairly new in my business. As a single user, I find the Scout app to be very helpful to me. Their support is great. The price is excellent.

Pros
The ease of use, pricing, and, customer support.

Cons
Really no cons at this point. I haven't experienced any issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cheryl Monteleone

Scout software is exactly what I needed to better organize and manage my growing business.

Used daily for 6-12 months
Reviewed 2018-04-17
Review Source: Capterra

Pros
Simple, easy to learn, very affordable. Customer reps are amazingly responsive to questions and open to suggestions.

Cons
Would like option to customize billing cycle for each client. Wish there was ability to create a template for regular clients so don't need to enter visits each time.

Response from PetMethod


Thanks for the feedback, Cheryl!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ronny Beyer

I don't know how I did it without Scout!

Used daily for less than 6 months
Reviewed 2017-05-04
Review Source: Capterra

Pros
ease of use, simplicity, user-friendly, excellent customer service, no cost to the business owner, apps for customer and walkers

Response from PetMethod


Thanks for the great review, Ronny! Appreciate it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Travis Lupo

World-Class and Cost-Effective App!

Used daily for less than 6 months
Reviewed 2019-09-19
Review Source: Capterra

This software is "Made by Dog Walkers for Dog Walkers" (they should be using that tag line somewhere!) , so they definitely get it. It's not just some tech folks building something because they think it's cool and can be useful. It's built becuase they know what needs to actually be in the app to create value for their user base. For me personally, the key value is the automation of many manual processes and providing mobile, real-time data.

Pros
User interface, functioanality, and performance.

Cons
Need to get full front-end functionality of the app on mobile. Most of it is there already, but they are working on it in the new version coming out so no worries on my end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Colton Brooks

Overall, it is a fantastic program that is extremely inexpensive for what it provides

Used daily for 6-12 months
Reviewed 2018-04-16
Review Source: Capterra

Pros
The cost is by far the top selling point for this software. I also really enjoy the features that are built in, mainly the photograph check in system. It makes our walker's job much easier.

Cons
When adding a customer, it doesn't immediately take you to the pet portion (which you need to schedule any appointments). The GPS tracking isn't the greatest or most accurate out there but it gets the job done.

Response from PetMethod


Thanks for the feedback, Colton! Much appreciated!

We are working on a new mobile app with better GPS tracking. Also, I like the idea of offering to add pets right away after creating a customer. We'll add it to our list!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Brooke Jangiti

The best pet sitting software I previewed!

Used daily for 6-12 months
Reviewed 2020-07-25
Review Source: Capterra

Overall I would give Scout 100 gold stars if I could.

Pros
Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost.

Cons
No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kerri Gillis

Customer Support is above and beyone

Used daily for less than 6 months
Reviewed 2019-11-21
Review Source: Capterra

The customer support is amazing and I am very happy overall. Any features that I'm looking for seem to be in the works.

Pros
The software is easy to use. I can easily add clients, create appointments and see everything that I have set up for the days in my app. The biggest pro is the customer service. I ask ALOT of questions and they always answer right away and are very pleasant. I do love that you can brand the app as your own as well.

Cons
There are some more features that I would like to see. I would love to have an app for the administration portion of the site as I'm not always near my computer and the website doesn't always work great on my phone. There are some other features that I have mentioned to them but it looks as though most of them are in the works. The cost of the app is a bit pricey as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Camille Noldan

Needs some tweaking...

Used daily for less than 6 months
Reviewed 2019-05-27
Review Source: Capterra

Won't be renewing if the annual fee & Braintree fees remain as high as they are.

Pros
I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.

Cons
Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.

Response from PetMethod


Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns:

Pricing
Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares on the market.

Credit Card Fees
Credit card fees are currently not something we control. If you look at competing softwares, they generally all offer the same rates and that's because it's dictated by the payment processing companies. 2.9% + .30 is a standard across the industry. We are working with Braintree to negotiate lower rates in bulk, but it's not something that they budge on easily.

Other Functions
We can definitely always improve and will continue to do so. For alerts direct to your phone, the vast majority of customers take advantage of our email alerts.

Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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