Scout Pricing Plan & Cost Guide

Scout

Dog walking and pet sitting solution

4.83/5 (83 reviews)

Scout Pricing

Starting from: $25.00/month

Pricing model: Subscription

Free Trial: Available

$25/month for up to 1 user. $15/month for each additional active user.
Annual subscription: $250
Contact Scout for more details.

Competitors Pricing

Neon CRM

Starting from: 99.00/month
Pricing model: Subscription
Free Trial: Available

ZenMaid

Starting from: 49.00/month
Pricing model: Free, Subscription
Free Trial: Available

Claimable

Starting from: 59.00/month
Pricing model: Subscription
Free Trial: Available

Lodgify

Starting from: 11.00
Pricing model: One Time License
Free Trial: Available

WinFDS

Starting from: 15000.00

Scout Pricing Reviews

Pros

  • Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again.Tasha T.Read the full review
  • Great software a must for pet sitters & walkers, the GPS option is excellent and helps my clients feel at ease. The pet report could be a little more elaborate but works well.Ashley R.Read the full review
  • The customer support is amazing and I am very happy overall. Any features that I'm looking for seem to be in the works.Kerri G.Read the full review

Cons

  • Very little bad to say, they always listen to input.Katie K.Read the full review
  • I feel like the app is running my company, not the other way around. My staff dislikes the glitches, inability to log out, etc.Kara D.Read the full review
  • Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.Katie C.Read the full review
99%
recommended this to a friend or a colleague

13 reviewers had the following to say about Scout's pricing:

Sara S.

Easier to use than others

Used daily for less than 6 months
Reviewed 2021-07-12
Review Source: Capterra

I think it works great for the price.

Pros
I like that this software has GPS tracking and a lead form.

Cons
I wish the app worked better for my iPhone user customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Diane R.

I'M HAPPY USING SCOUT

Used daily for less than 6 months
Reviewed 2019-12-14
Review Source: Capterra

I'm fairly new in my business. As a single user, I find the Scout app to be very helpful to me. Their support is great. The price is excellent.

Pros
The ease of use, pricing, and, customer support.

Cons
Really no cons at this point. I haven't experienced any issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tasha T.

The best decision for my business!

Used daily for 1-2 years
Reviewed 2021-02-27
Review Source: Capterra

Scout was, without a doubt, the best decision I could have made when growing my business from pen and paper scheduling to a software platform. Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again.

Pros
Flexibility to customize services and pricing structure to fit my unique business model.

Cons
I can’t really say I disliked anything! Having joined early in this software’s existence there were some features that I had to wait to get until they were released but really, no complaints!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Myles M.

Scout Review

Used daily for 2+ years
Reviewed 2021-03-17
Review Source: Capterra

I’m able to manage all my business reports. Everything I need for my small business is conveniently ready for me at scout. Weather it’s revenue, payroll reports, income, future income, etc, a nice spreadsheet is a click away.

Pros
I felt good about my purchase. Their was no form of suspicion or sketchiness about this software. I also did not feel intimidated by the user interface. And I knew if I ran into trouble or had a problem, the creators were a button away from helping me out. Absolutely amazing.

Cons
This is my first time using dog Walker software. So I cannot compare Scout to another software and judge it. So my only con I could possibly come up with is the price, it’s a little expensive per Employee, but it is definitely 100% worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Natasha L.

Limited, buggy, poor & grumpy support

Used daily for 6-12 months
Reviewed 2021-09-15
Review Source: Capterra

The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy.

Pros
Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good.

Cons
Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). *Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often good but sometimes I dont even get a reply. The app is constantly buggy either not loading or reminding you 20x up to 10pm to check out a dog that was already checked out!! Bing bing bing bing. No way to turn this off either. Blank screen. Happens Every day on app for iphone & android. Schedule continues to show cancelled appointments. They are in a different color but really clog up schedule and there is no way to delete them off the schedule, only cancel them. You cannot delete a client. Only deactivate. Which when sending out bulk emails is absurd ie: i sent out a bulk email and it was sent to a client who’s dog had died 3 months previous 😞🙃 Schedule often doesn't load for staff at all lately- a total nightmare to run a business like this

Response from PetMethod


Hi Natasha, thanks for your candor!

I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class.

I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole.

Given your treatment of myself and my team over the past few months, I think this split is best for both of us.

Regardless, I do wish you all the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Claudia M.

Great app at a great price for pet care business

Used daily for less than 6 months
Reviewed 2021-07-26
Review Source: Capterra

Loving that I now have the Upton for GPS tracking & timed report cards. Clients love it and I think it is much better than just texting someone about how their dog did.

Pros
The price for the amount of features you get. The app for customers is great and the report cards look great! I love that it is nice for my clients and looks great while doing it! Also, no glitches so far!! Works great!!

Cons
Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cheryl M.

Scout software is exactly what I needed to better organize and manage my growing business.

Used daily for 6-12 months
Reviewed 2018-04-17
Review Source: Capterra

Pros
Simple, easy to learn, very affordable. Customer reps are amazingly responsive to questions and open to suggestions.

Cons
Would like option to customize billing cycle for each client. Wish there was ability to create a template for regular clients so don't need to enter visits each time.

Response from PetMethod


Thanks for the feedback, Cheryl!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ronny B.

I don't know how I did it without Scout!

Used daily for less than 6 months
Reviewed 2017-05-04
Review Source: Capterra

Pros
ease of use, simplicity, user-friendly, excellent customer service, no cost to the business owner, apps for customer and walkers

Response from PetMethod


Thanks for the great review, Ronny! Appreciate it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Travis L.

World-Class and Cost-Effective App!

Used daily for less than 6 months
Reviewed 2019-09-19
Review Source: Capterra

This software is "Made by Dog Walkers for Dog Walkers" (they should be using that tag line somewhere!) , so they definitely get it. It's not just some tech folks building something because they think it's cool and can be useful. It's built becuase they know what needs to actually be in the app to create value for their user base. For me personally, the key value is the automation of many manual processes and providing mobile, real-time data.

Pros
User interface, functioanality, and performance.

Cons
Need to get full front-end functionality of the app on mobile. Most of it is there already, but they are working on it in the new version coming out so no worries on my end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Colton B.

Overall, it is a fantastic program that is extremely inexpensive for what it provides

Used daily for 6-12 months
Reviewed 2018-04-16
Review Source: Capterra

Pros
The cost is by far the top selling point for this software. I also really enjoy the features that are built in, mainly the photograph check in system. It makes our walker's job much easier.

Cons
When adding a customer, it doesn't immediately take you to the pet portion (which you need to schedule any appointments). The GPS tracking isn't the greatest or most accurate out there but it gets the job done.

Response from PetMethod


Thanks for the feedback, Colton! Much appreciated!

We are working on a new mobile app with better GPS tracking. Also, I like the idea of offering to add pets right away after creating a customer. We'll add it to our list!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Brooke J.

The best pet sitting software I previewed!

Used daily for 6-12 months
Reviewed 2020-07-25
Review Source: Capterra

Overall I would give Scout 100 gold stars if I could.

Pros
Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost.

Cons
No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kerri G.

Customer Support is above and beyone

Used daily for less than 6 months
Reviewed 2019-11-21
Review Source: Capterra

The customer support is amazing and I am very happy overall. Any features that I'm looking for seem to be in the works.

Pros
The software is easy to use. I can easily add clients, create appointments and see everything that I have set up for the days in my app. The biggest pro is the customer service. I ask ALOT of questions and they always answer right away and are very pleasant. I do love that you can brand the app as your own as well.

Cons
There are some more features that I would like to see. I would love to have an app for the administration portion of the site as I'm not always near my computer and the website doesn't always work great on my phone. There are some other features that I have mentioned to them but it looks as though most of them are in the works. The cost of the app is a bit pricey as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Camille N.

Needs some tweaking...

Used daily for less than 6 months
Reviewed 2019-05-27
Review Source: Capterra

Won't be renewing if the annual fee & Braintree fees remain as high as they are.

Pros
I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.

Cons
Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.

Response from PetMethod


Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns:

Pricing
Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares on the market.

Credit Card Fees
Credit card fees are currently not something we control. If you look at competing softwares, they generally all offer the same rates and that's because it's dictated by the payment processing companies. 2.9% + .30 is a standard across the industry. We are working with Braintree to negotiate lower rates in bulk, but it's not something that they budge on easily.

Other Functions
We can definitely always improve and will continue to do so. For alerts direct to your phone, the vast majority of customers take advantage of our email alerts.

Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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