Scout Pricing

The software is easy to use. I can easily add clients, create appointments and see everything that I have set up for the days in my app. The biggest pro is the customer service. I ask ALOT of questions and they always answer right away and are very pleasant. I do love that you can brand the app as your own as well.

There are some more features that I would like to see. I would love to have an app for the administration portion of the site as I'm not always near my computer and the website doesn't always work great on my phone. There are some other features that I have mentioned to them but it looks as though most of them are in the works. The cost of the app is a bit pricey as well.

User interface, functioanality, and performance.

Need to get full front-end functionality of the app on mobile. Most of it is there already, but they are working on it in the new version coming out so no worries on my end.

The ease of use, pricing, and, customer support.

Really no cons at this point. I haven't experienced any issues

Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good.

Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). *Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often...

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Hi Natasha, thanks for your candor! I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class. I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole. Given your treatment of myself and my team over the past few months, I think this split is best for both of us. Regardless, I do wish you all the best.

Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost.

No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

The price for the amount of features you get. The app for customers is great and the report cards look great! I love that it is nice for my clients and looks great while doing it! Also, no glitches so far!! Works great!!

Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account.

Flexibility to customize services and pricing structure to fit my unique business model.

I can’t really say I disliked anything! Having joined early in this software’s existence there were some features that I had to wait to get until they were released but really, no complaints!

I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.

Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.

Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns: Pricing Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares...

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The cost is by far the top selling point for this software. I also really enjoy the features that are built in, mainly the photograph check in system. It makes our walker's job much easier.

When adding a customer, it doesn't immediately take you to the pet portion (which you need to schedule any appointments). The GPS tracking isn't the greatest or most accurate out there but it gets the job done.

Thanks for the feedback, Colton! Much appreciated! We are working on a new mobile app with better GPS tracking. Also, I like the idea of offering to add pets right away after creating a customer. We'll add it to our list!

I like that this software has GPS tracking and a lead form.

I wish the app worked better for my iPhone user customers

Simple, easy to learn, very affordable. Customer reps are amazingly responsive to questions and open to suggestions.

Would like option to customize billing cycle for each client. Wish there was ability to create a template for regular clients so don't need to enter visits each time.

Thanks for the feedback, Cheryl!

ease of use, simplicity, user-friendly, excellent customer service, no cost to the business owner, apps for customer and walkers

No cons were added to this review

Thanks for the great review, Ronny! Appreciate it!