App comparison

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Scout Pricing

Pricing overview

Value for money rating

4.8

/5

88

Price starts from

25

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Pricing details

$25/month for up to 1 user. $15/month for each additional active user.
Annual subscription: $250
Contact Scout for more details.

What users say

Everything I need for my small business is conveniently ready for me at scout. Weather it’s revenue, payroll reports, income, future income, etc, a nice spreadsheet is a click away.
Using scout has saved me so much time and money each week when scheduling, coordinating with owners, manually tracking walks and more.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Limited, buggy, poor & grumpy support

Reviewed a year ago

The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy.

Pros

Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good.

Cons

Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). *Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often...

Vendor response

Hi Natasha, thanks for your candor! I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class. I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole. Given your treatment of myself and my team over the past few months, I think this split is best for both of us. Regardless, I do wish you all the best.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best pet sitting software I previewed!

Reviewed 2 years ago

Overall I would give Scout 100 gold stars if I could.

Pros

Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost.

Cons

No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great app at a great price for pet care business

Reviewed a year ago

Loving that I now have the Upton for GPS tracking & timed report cards. Clients love it and I think it is much better than just texting someone about how their dog did.

Pros

The price for the amount of features you get. The app for customers is great and the report cards look great! I love that it is nice for my clients and looks great while doing it! Also, no glitches so far!! Works great!!

Cons

Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best decision for my business!

Reviewed 2 years ago

Scout was, without a doubt, the best decision I could have made when growing my business from pen and paper scheduling to a software platform. Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again.

Pros

Flexibility to customize services and pricing structure to fit my unique business model.

Cons

I can’t really say I disliked anything! Having joined early in this software’s existence there were some features that I had to wait to get until they were released but really, no complaints!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Needs some tweaking...

Reviewed 3 years ago

Won't be renewing if the annual fee & Braintree fees remain as high as they are.

Pros

I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.

Cons

Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.

Vendor response

Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns: Pricing Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scout Review

Reviewed 2 years ago

I’m able to manage all my business reports. Everything I need for my small business is conveniently ready for me at scout. Weather it’s revenue, payroll reports, income, future income, etc, a nice spreadsheet is a click away.

Pros

I felt good about my purchase. Their was no form of suspicion or sketchiness about this software. I also did not feel intimidated by the user interface. And I knew if I ran into trouble or had a problem, the creators were a button away from helping me out. Absolutely amazing.

Cons

This is my first time using dog Walker software. So I cannot compare Scout to another software and judge it. So my only con I could possibly come up with is the price, it’s a little expensive per Employee, but it is definitely 100% worth it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Customer Support is above and beyone

Reviewed 3 years ago

The customer support is amazing and I am very happy overall. Any features that I'm looking for seem to be in the works.

Pros

The software is easy to use. I can easily add clients, create appointments and see everything that I have set up for the days in my app. The biggest pro is the customer service. I ask ALOT of questions and they always answer right away and are very pleasant. I do love that you can brand the app as your own as well.

Cons

There are some more features that I would like to see. I would love to have an app for the administration portion of the site as I'm not always near my computer and the website doesn't always work great on my phone. There are some other features that I have mentioned to them but it looks as though most of them are in the works. The cost of the app is a bit pricey as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Overall, it is a fantastic program that is extremely inexpensive for what it provides

Reviewed 4 years ago
Pros

The cost is by far the top selling point for this software. I also really enjoy the features that are built in, mainly the photograph check in system. It makes our walker's job much easier.

Cons

When adding a customer, it doesn't immediately take you to the pet portion (which you need to schedule any appointments). The GPS tracking isn't the greatest or most accurate out there but it gets the job done.

Vendor response

Thanks for the feedback, Colton! Much appreciated! We are working on a new mobile app with better GPS tracking. Also, I like the idea of offering to add pets right away after creating a customer. We'll add it to our list!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easier to use than others

Reviewed a year ago

I think it works great for the price.

Pros

I like that this software has GPS tracking and a lead form.

Cons

I wish the app worked better for my iPhone user customers

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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World-Class and Cost-Effective App!

Reviewed 3 years ago

This software is "Made by Dog Walkers for Dog Walkers" (they should be using that tag line somewhere!) , so they definitely get it. It's not just some tech folks building something because they think it's cool and can be useful. It's built becuase they know what needs to actually be in the app to create value for their user base. For me personally, the key value is the automation of many manual processes and providing mobile, real-time data.

Pros

User interface, functioanality, and performance.

Cons

Need to get full front-end functionality of the app on mobile. Most of it is there already, but they are working on it in the new version coming out so no worries on my end.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Scout software is exactly what I needed to better organize and manage my growing business.

Reviewed 4 years ago
Pros

Simple, easy to learn, very affordable. Customer reps are amazingly responsive to questions and open to suggestions.

Cons

Would like option to customize billing cycle for each client. Wish there was ability to create a template for regular clients so don't need to enter visits each time.

Vendor response

Thanks for the feedback, Cheryl!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I'M HAPPY USING SCOUT

Reviewed 3 years ago

I'm fairly new in my business. As a single user, I find the Scout app to be very helpful to me. Their support is great. The price is excellent.

Pros

The ease of use, pricing, and, customer support.

Cons

Really no cons at this point. I haven't experienced any issues

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I don't know how I did it without Scout!

Reviewed 5 years ago
Pros

ease of use, simplicity, user-friendly, excellent customer service, no cost to the business owner, apps for customer and walkers

Cons

No cons were added to this review

Vendor response

Thanks for the great review, Ronny! Appreciate it!