TenantCloud Pricing, Features, Reviews & Comparison of Alternatives

TenantCloud

Rental property accounting & management software

3.93/5 (103 reviews)

TenantCloud overview

What is TenantCloud?

TenantCloud is a rental property accounting and management software which provides Landlords, Tenants and ServicePros with personal portals to manage online rent collection, communication, and maintenance requests. As a multitasking system, TenantCloud includes rental accounting, advertising and invoicing capabilities in addition to tenant screening and application status tracking functionality.

From the landlord portal, users can access basic accounting information, perform background checks on potential tenants, and schedule service reminders. Landlords can also create websites to list and market their properties, post vacant rentals to various listing websites through ILS (Internet Listing Service) syndication, and capture rental agreement signatures with e-signature technology. With PayPal and Stripe integration, TenantCloud enables users to accept secure online payments.

TenantCloud equips users with a separate portal for tenants. From the tenant portal, users can complete online rental applications, make rental payments, and submit visual maintenance requests. Using tenant match technology, TenantCloud serves to suggest relevant property listings to prospective tenants. Since TenantCloud tracks and manages rental activity, tenants have access to a complete record of all of their rental activity including rental agreements, receipts and move in/out photos.

TenantCloud enables users to create a ServicePro profile designed to help users advertise their business or services and find new customers. Through the ServicePro profile, TenantCloud allows users to receive new job opportunities, manage orders and send quotes.
www.tenantcloud.com

Pricing

Pricing options
Free
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
TenantCloud screenshot: Post vacant rentals to TC Rentals & various listing websites through ISL syndicationTenantCloud: Rental Accounting & Management Made EasyTenantCloud screenshot: Manage rental property activity from the TenantCloud dashboardTenantCloud screenshot: Promote trusted listings with TenantCloud verificationTenantCloud screenshot: Generate a background screening report on potential tenantsTenantCloud screenshot: Schedule service reminders to track equipmentTenantCloud screenshot: Manage rental applicationsTenantCloud screenshot: Create and sign rental lease agreements using e-signature technologyTenantCloud screenshot: Invite potential tenants to apply for a rental property using tenant match technologyTenantCloud screenshot: Create ServicePro profilesTenantCloud screenshot: Track and manage maintenance requests

TenantCloud reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.7
  3.8
  3.7
Anonymous

Perfect for Small Landlords!

Used daily for 2+ years
Reviewed 2018-07-26
Review Source: Capterra

It saved me a ton of time.

Pros
I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Cons
Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

Response from TenantCloud


Thank you for a great feedback! We really appreciate your kind words.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Gulesserian

Makes managing tenants a little easier

Used weekly for 6-12 months
Reviewed 2020-07-09
Review Source: Capterra

Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions that offer similar offering...but too much...is sometimes overwhelming. This suits my needs just fine. There are minor issues that could use some work however I feel like Tenant Cloud will likely get better as time goes on and for now I'm happy to go along for the ride! I think they have all the nuts and bolts for the most part and the price is reasonable. I would recommend people to give it a try.

Pros
Tenant Cloud helps with automation naturally. If I can use software that takes manually entries out of the equation...I'm a fan. This software does that nicely. Tenants can view and digitally sign their lease, view charges, pay rent, communicate through platform if they like. Oh and it generates reports. What else do you really need? The interface is rather simple...easy to work with and graphically pleasing. It's rather intuitive. Doesn't take long to become comfortable. It's a nice product offering that solves my problems.

Cons
There are small details that can be frustrating but overlooked. When drafting my boilerplate lease...the format comes out slight wrong every time. The software creates a bunch of space between words or sentences. It appears random but I just edit it every time I create a lease...to clean it up and look proper. Setting up the lease could use a few tweaks. Tenant can not see a list of charges until AFTER the lease is signed. I'd like for them to see the charges at the time the lease is signed. It helps Tenant visually see what they are paying for at time of signing.

Response from TenantCloud


We are very grateful for your kind words. Thanks a lot for such a positive feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Chrstopher Stone

Stressful... constantly opening support tickets with problems, no fast phone support

Used daily for 6-12 months
Reviewed 2018-09-12
Review Source: Software Advice

The software has been overly stressful and take more of my time to use then I ever thought it would.

Pros
Lots of functionality, nice user interface, great mobile app, decent online support help (when applicable)

Cons
I've been using the software for almost a year now, and If I had to start over again, I WOULDN'T choose this software. It has been a non-stop struggle to get my tenant's user accounts connected to my landlord account, so they can access lease docs, pay invoices, etc. I have about 12 tenants using the software. At least half of them have had problems setting up a new user account and getting it connected to my landlord account. I'm constantly submitting support tickets and there is always a new reason why their account won't connect, and frankly the reason don't logically add up and in most cases simply aren't accurate. I've also had other issues like late invoices for monthly rent not generating late charges timely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kelli Campbell

Tenant Cloud is the perfect solution for us!

Used daily for 1-2 years
Reviewed 2019-11-25
Review Source: Capterra

Great experience, I would recommend they take requests and complaints more serious. As well, when making changes with updates, ensure that they are updates that consumers need or won't affect their current uses.

Pros
The ease of use, and ability to personalize most of the information input into the software.

Cons
The updates that are made regularly often affect items we were using and then they are no longer useful to us.

Response from TenantCloud


Thanks for your great review, we really appreciate that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeffery Muschik

SC Residential Property Manager

Used daily for less than 6 months
Reviewed 2020-07-09
Review Source: Capterra

Price for what you get is exceptional. Much of the same functionality that the big software services offer but for less $. I am happy I switched.

Pros
Software is easy to use and easy to onboard. Mostly intuitive and the price cannot be beat!

Cons
Some of the navigation within the site can be a little tricky and getting the tenants setup with online pay takes some hand holding but not much.

Response from TenantCloud


Thanks for your feedback. We are happy you have switched to TenantCloud.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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TenantCloud pricing

Pricing options
Free
Subscription
View Pricing Plans

TenantCloud is a freemium solution for landlords, tenants and ServicePros.

Soon TenantCloud will have a $35/month solution for ServicePros.

TenantCloud features

Accounting Management
Activity Tracking
Automatic Notifications
Contact Database
Contact Management
Document Storage
Electronic Payments
Email Notifications
Maintenance Scheduling
Reminders
Reporting & Statistics
Search Functionality
Self Service Portal
Task Management
Third Party Integration
Work Order Management

API (51 other apps)
Activity Dashboard (71 other apps)
Document Management (57 other apps)
Lead Management (42 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for TenantCloud

Key features of TenantCloud

  • Expense management
  • Late fee calculation
  • Lease management
  • Tax management
  • Vacancy tracking
  • Property management
  • Online rental application
  • Tenant matching technology
  • ILS syndication
  • Visual maintenance requests
  • Move in/move out photos
  • Joint & split rent payments
  • Multiple deposit accounts
  • Invoice printing
  • Rental wishlist
  • Payment processing
  • Marketing website
  • Accounting management
  • Activity management
  • Activity tracking
  • On-demand reports
  • Automatic reminders
  • Calendar management
  • Landlord database
  • Tenant database
  • Contact import
  • Invoice management
  • Progress tracking
  • Quote management
  • Records management
  • Recurring invoicing
  • Search functionality
  • Status tracking
  • Agreement template builder
  • Third party integrations
  • To-do lists
  • Rent tracking
  • Advertising management
  • Receipt management
  • Ratings & reviews
  • Electronic signature
  • Maintenance management
  • Personalized profiles
  • Tenant screening
  • Signed agreements
  • Due date tracking
  • Equipment maintenance
  • Contact management
  • Landlord & tenant portals
  • Marketing website
  • Equipment tracking
View All Features

Benefits

TenantCloud is available as a native mobile app on iOS and Android platforms, allowing users to manage rental properties, payments, and communication on the move.

TenantCloud enables users to manage rent collection online using PayPal, Dwolla, or Stripe payment gateways.

With daily data backups and 256-bit encryption, TenantCloud ensures that all user data is stored and managed securely.

TenantCloud offers on-demand reporting, granting users insight into relevant financial and rental data.

Users can advertise their rental properties on various listing websites such as Trulia, MyNewPlace, and HotPads through ILS (Internet Listing Service) syndication.