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TenantCloud
4.3
(351)

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Rental property accounting & management software

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(17)

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TenantCloud Pricing, Features, Reviews and Alternatives

TenantCloud product overview

Price starts from

15.60

Per month

Flat Rate

What is TenantCloud?

TenantCloud is a rental property accounting and management software that provides Landlords, Tenants and ServicePros with personal portals to manage online rent collection, communication, and maintenance requests. As a multitasking system, TenantCloud includes rental accounting, advertising and invoicing capabilities in addition to tenant screening and application status tracking functionality.

Key benefits of using TenantCloud

  • TenantCloud is available as a native mobile app on iOS and Android platforms, allowing users to manage rental properties, payments, and communication on the move.

  • TenantCloud enables users to manage rent collection online.

  • With daily data backups and 256-bit encryption, TenantCloud ensures that all user data is stored and managed securely.

  • TenantCloud offers on-demand reporting, granting users insight into relevant financial and rental data.

  • Users can advertise their rental properties on various listing websites such as Zillow, Trulia, HotPads, and more through ILS (Internet Listing Service) syndication.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    FAQs/Forum
    Knowledge Base
    Phone Support

    Training options

    Videos
    Webinars
    Documentation
    Live Online
    In Person

    TenantCloud pricing information

    Value for money

    4.3

    /5

    351

    Starting from

    15.60

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    TenantCloud features

    Functionality

    4.0

    /5

    351

    Total features

    76

    5 categories

    Most valued features by users

    Contact Management
    Document Management
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Third-Party Integrations
    Data Import/Export
    Task Management

    TenantCloud users reviews

    Overall Rating

    4.3

    /5

    351

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.23/10
    Rating distribution

    5

    4

    3

    2

    1

    193

    104

    30

    8

    16

    Pros
    This is easy to use and I like the help videos/articles I can send my tenants to help with onboarding.
    So far, my experience with TC has been great. I enjoy using the platform and have recommended it to several other investors.
    Overall, I appreciate that someone was able to work with me through issues with my setup. The price is extremely competitive and the platform is very user friendly.
    Cons
    TOld all my fellow tenants about my experience, and feel bad for my landlord for signing up with this turkey.
    I'm back to paying by check, so the poor guy now has to keep track of who pays by check and who pay by TC.
    My biggest problem is not being able to sync with a bank account, forcing to enter all bank transactions manually.

    Overall rating contenders

    AP
    AvatarImg

    Alex P.

    Agent

    Publishing, 1-10 employees

    Review source

    Overall Rating

    Satisfaction With Property Management.

    Reviewed 6 months ago

    Transcript

    Alex: My name's Alex, and I am a property manager for Picking Enterprise LLC. We've been using TenantCloud...

    AR
    AvatarImg

    Verified reviewer

    Real Estate, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best simple property management SaaS

    Reviewed 8 months ago
    Pros

    Simple easy to use and understand. It works great without becoming complex.

    Cons

    Lacks custom features that might be desired

    JC
    AvatarImg

    Jennifer C.

    Real Estate, 1-10 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Good start, but needs tweaking

    Reviewed 9 months ago

    It's okay for the money, but could definitely use improvement.

    Pros

    Online portal for reporting maintenance needs

    Cons

    Don't take me back to the dashboard transactions when I finish a task, instead let me go back to where I was "new tenants vs all tenants, etc) so I can continue with the next owner, tenant, etc. Let me add multiple tenants to a lease, even if they don't "connect" to each other in the applications. Pre-populate an amount in the distribution section so I don't have to remember how much I need to send...

    AR
    AvatarImg

    Verified reviewer

    Real Estate, 1-10 employees

    Used other for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Scam that Won't Delete Your Account

    Reviewed 4 years ago
    Pros

    There was nothing about the software or customer experience that I enjoyed

    Cons

    Tenant cloud is *happy* to continue charging you every month, even though you haven't "completed setup" of your account; however, they: - Have a customer service line that goes to voicemail (and no one returns your call) - Have "chat" online that is unwilling to help, can't cancel your account, and won't transfer you to a supervisor It's basically like the old "CD" scams that would get you paying a monthly rate and then make it very difficult to cancel the subscription

    Vendor response

    Thanks for your feedback. We are happy to help all our customers and are trying to do that efficiently and in a timely manner. As our Support Team has previously responded via a support ticket, your issue is being under review. You have subscribed to a paid plan and was using our system. Later we have added a new feature called "Onboarding" and since your account was missing some information it was shown to you as well. Due to this, you must have misinterpreted the system onboarding. But the day you've contacted our Support Team, we have canceled your subscription. We are sorry you had such experience with our system. We are improving our service every day to make sure our users have the best tools that help their business.

    MH
    AvatarImg

    Michael H.

    Management Consulting, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A great entry level software

    Reviewed 2 years ago
    Pros

    Support is outstanding first and foremost. After that, it provides many of the features i needed in management platform, is very easy to navigate on the tenant side, a feature that would be a deal breaker as tenants don't want to spend a lot of time trying to find what they need, and the ability to record other company income and expenses suck as vending machine proceeds is a major plus.

    Cons

    Would like to have the ability to offer an online application without it being tied to a specific property, or requiring me to lust the property first. Also would like to see the ability to add new vendors on the fly through the expense form. When a maintenance guy brings mw a new receipt for payout, i often have to cancel the entey to go back and add a new vendor first.

    CD
    AvatarImg

    Claudia D.

    Real Estate, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great overall for now

    Reviewed 2 years ago

    So far I'm still transfering data and find it quite easy to do. I can give you more feedback in a few months when I start to actually use it with my tenants.

    Pros

    It is quite easy to use and have all what I want in property managing.

    Cons

    I wish you can have it more international user friendly by giving options to add/remove options. For example, I try to add equipment that are commonly provided in my country but then it's not available in the dropdown options so I have to compile them all in other.

    Vendor response

    We appreciate your feedback! Thank you.

    TenantCloud FAQs

    Q. What type of pricing plans does TenantCloud offer?

    TenantCloud has the following pricing plans:
    Starting from: $15.60/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of TenantCloud?

    TenantCloud has the following typical customers:
    Small Business


    Q. What languages does TenantCloud support?

    TenantCloud supports the following languages:
    English


    Q. Does TenantCloud support mobile devices?

    TenantCloud supports the following devices:
    Android, iPad, iPhone


    Q. Does TenantCloud offer an API?

    No, TenantCloud does not have an API available.


    Q. What other apps does TenantCloud integrate with?

    TenantCloud integrates with the following applications:
    Stripe, Google Calendar, Google Maps


    Q. What level of support does TenantCloud offer?

    TenantCloud offers the following support options:
    Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, Phone Support

    Related categories