TenantCloud - 2025 Pricing, Features, Reviews & Alternatives

Reviewers appreciate TenantCloud's rent tracking capabilities. They find it easy to see at a glance who has paid and who hasn't, with automatic reminders and late fees. Users report that it helps manage month-to-month income and track tenant balances. However, some mention that reports are not user-friendly and lack customization. They also note occasional glitches and slow processing times. Overall, they value the convenience of having all rent-related information in one place and the automation capabilities. Of the 58 TenantCloud users who gave detailed accounts of their use of Rent Tracking, 97% rated this feature as important or highly important.

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Highly relevant

“Rent tracking is critical when dealing with rental properties to ensure that everyone is paying their rent on time and notices are sent in a timely manner if not. Tenant Cloud makes it easy to see at a glance who has paid and who hasn't.”

Kelly Campbell

Administrative Assistant

“Rent tracking is one of the key functions of a good RMS. TenantCloud offers multiple ways to view outstanding and paid rent and makes rent tracking a breeze.”

CT

Carter Threatt

Director of Operations

Reviewers indicate that TenantCloud's financial reporting is helpful for tracking rental aspects and preparing for taxes. They appreciate the prebuilt reports and the ability to send them directly to accountants. However, users mention that the reports lack customization and are sometimes difficult to interpret. They also note the absence of profitability tracking and some important reports. Integration with QuickBooks is available but requires an extra fee. Overall, they find the financial reporting useful but see room for improvement. Of the 25 TenantCloud users who gave detailed accounts of their use of Financial Reporting, 96% rated this feature as important or highly important.

Users report that TenantCloud's property management capabilities are comprehensive and valuable. They highlight the ability to receive and track maintenance issues, invite service professionals, and issue work orders. Reviewers appreciate having all property-related information in one place and the ease of managing multiple properties. However, some find navigation confusing and mention occasional freezes. They say the platform is helpful for communication and documentation, making it easier to manage day-to-day operations and tenant interactions. Of the 22 TenantCloud users who gave detailed accounts of their use of Property Management, 91% rated this feature as important or highly important.

Reviewers find TenantCloud's online payments feature convenient for both tenants and landlords. They appreciate the ease of collecting rent online and the option for tenants to set up auto-pay. Users report that it eliminates the need for manual deposits and reduces the risk of bounced checks. However, they mention that processing times are longer than expected, sometimes taking up to 11 days. They also note transaction fees and occasional difficulties for tenants in using the payment portal. Overall, they value the automation and convenience despite some delays. Of the 56 TenantCloud users who gave detailed accounts of their use of Online Payments, 89% rated this feature as important or highly important.

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“For use in small scale property management scenarios, by owner - it's extremely helpful to have a secure platform that tenants and landlords can use, and is user friendly. The processing time from payment to transferred into landlord account is longer than expected, and the only area that I would like to see improvement. ”

Lee Gibbs

Group Manager, Product Marketing

“Timeliness off collection is important for cash for cash flow. I subscribed so that I could collect rent online, but was not informed that it takes at least 6 business days. I just received deposit of rent that was paid online by my tenant ELEVEN days ago! She would have been happy to hand me the cash! In this age of EFT, 6 days is not reasonable. 2-3 would be reasonable. Dwolla is potentially earning huge profits in interest by holding the funds excessively. ”

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Stacie Smith

Investor/Landlord

Reviewers highlight the Tenant Portal in TenantCloud as a valuable tool for communication and document access. They appreciate that tenants can view their accounts, make payments, and submit maintenance requests online. Users report that it keeps track of all communications and service requests, making it easier to manage tenant interactions. However, some mention that the portal can be confusing to navigate and has occasional bugs. They find it useful for providing tenants with easy access to necessary information and improving overall communication. Of the 48 TenantCloud users who gave detailed accounts of their use of Tenant Portal, 88% rated this feature as important or highly important.

Users report that TenantCloud's accounting capabilities are beneficial for tracking expenses and preparing for taxes. They appreciate the ability to automatically deduct expenses and add receipts with notes. Reviewers indicate that the integration with QuickBooks Online is helpful, though they wish for better compatibility with other accounting software. Some users mention that the accounting functions are basic and lack customization. Overall, they find it useful for keeping financial data organized, but see potential for more advanced capabilities and improvements. Of the 51 TenantCloud users who gave detailed accounts of their use of Accounting, 84% rated this feature as important or highly important.