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Brosix

Secure instant messenger for teams and businesses

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Brosix Reviews

Reviews summary

Pros

We are all (as far as I know) very happy with this product. I will recommend it to anyone who is looking for a great way to communicate in a large company.

Becky G.

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I like how easy and efficient it is to give messages through the office without calling or hunting down my co workers. We can also broadcast messages to certain people which is nice as well.

Joanna S.

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There are a lot of features that we love using, easy to use and the cost is competitive.

Holly J.

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Cons

When you minimize the screen, you can no longer see what you previously wrote to the team member.

Abigail E.

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Hard to delete group conversations and is not consistent in showing history, deletes some messages without request.

Amy S.

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The thing I liked the least about Brosix was the lack of missing features and integrations with other platforms.

Dean M.

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Overall rating

4.6

(68)

5

4

3

2

1

47

17

3

1

0

94%
positive reviews
97%
would recommend this app

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68 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great team chat with a cool retro style

Reviewed 2 years ago

I used Brosix to set up a few private team network chats for some of my best clients, and I've always been satisfied by it. People who work in the tech field often require specific tools tailored upon their unique needs, and Brosix has always prove to be flexible yet secure enough. I advised several companies to install and use it, and so far, my experience has always been positive.

Pros

Brosix is incredibly simple to set up and use. You just install it, and no maintenance is required. Even those technically impaired ducks who fumble with nearly all other instant messenger app were able to catch up with it in no time. The full end-to-end encryption on all communication channels means that is amazingly secure as well, which is a great selling point especially for tech enterprises and organizations that must struggle with strict compliance requirements (I'm thinking about HIPAA, for example). On top of that, I found it much lighter than other chats such as Skype, which is always a bonus.

Cons

Some people complained about its "retro" style that makes it look like a somewhat old tool. However, I personally appreciate this style since it has a cool nostalgia feel that is particularly appealing to the nerdiest tech geeks out there. I understand that not everybody may like this design, though, so ultimately YMMV.

Vendor response

Thank you very much for this rich review. Our whole team is delighted to hear that the hard work to provide our customers with best possible flexibility and security to match their needs, has been paying off. In relation to our product's design, we have chosen this because of its simplicity which makes it really easy for all types of users to understand and work with, so that they do not have to deal with any specifications - they won't have to discover any paths of how to use a certain feature. Also, we want to thank you for sharing your positive experience with Brosix IM with others. We try to constantly update our service to meet our clients' needs, so feedback is always welcomed!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best tool to connect employees

Reviewed a year ago

The experience in general is excellent, it is the only tool we use in the company for communication between employees, the history of the conversations is a remarkable function.

Pros

The ease of use, the implementation in the company was very easy, it is constantly improving functionalities, technical support, many tools such as support and video conferencing.

Cons

The price is a bit high for a company with few employees. I think they could have different prices by volume, for small businesses and accompany them in their growth.

Vendor response

Thank you very much Sergio for your review. We at Brosix work hard to provide a service that could help you communicate more efficiently. What gives us inspiration to keep up with the good work are the many satisfied clients just like you that help us grow by keeping in touch with us. We would also like to thank you for your suggestion as it is really important to know our clients' honest opinion about each part of the product. As always, please feel free to contact us with any questions and needs of assistance. Have a wonderful day.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend5/10

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Brosix

Reviewed 2 years ago
Pros

Able to communicate with other offices quickly

Cons

Hard to delete group conversations and is not consistent in showing history, deletes some messages without request.

Vendor response

Thank you very much, Amy, for your review. More than anything else, we would like to provide a reliable service to take away the burden of communication for successful businesses globally. We are glad to hear we have helped you with that. Addressing the issue that you've mentioned, we would like to advise you to always make sure that the team is using the latest version of Brosix. Also, please feel free to contact our support whenever you experience any difficulties or have any questions. Have a wonderful day.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Great Messenger for our offices

Reviewed 2 years ago

Allows us to train and couch our agents without clients knowing. We set up groups which is great on our end depending on who we need to communicate with all at one time. Can also share screens to help in more detail or send documents within the Brosix messenger. Has been a great fit for our agency.

Pros

We have 3 offices. Brosix allows each office to communicate, especially if someone is with a client or on the phone. Brosix is easy to install and add each when we add agents to our offices.

Cons

With groups, not sure how to remove an agent when they are no longer with the agency or with that specific department.

Vendor response

Hello Brandy. Our team is very happy to hear that you have considered Brosix as a great fit for your agency. We appreciate the creativity of our customers and value that each one finds a different way to benefit from the service. In relation to groups configuration, you can always change settings and add/remove users from the Control Panel that every network administrator has access to. We also maintain a 'Help' platform https://help.brosix.com/ which you can quickly find your question into by, for example, typing 'How to remove someone from a group in Brosix?'. We are very thankful for your review as customers' feedback always helps us optimize the service and see what difficulties are experienced. Have a great and productive week!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great collaboration tool!

Reviewed 2 years ago

Brosix has been so helpful in coordinating with team members and sometimes customers. I'm able to use status states that Brosix creates to indicate to others if I'm available or not; additionally, I've been able to create my own custom ones that are helpful to let others know not only that I'm unavailable, but I have created other custom status states that handle specific scenarios (particularly "conducting...

Pros

Ease of use, ability to see each others profile messages at-a-glance, lots of useful features available

Cons

Sometimes gets wonky after updates (either super tiny or super large font/icons), doesn't save any part of ongoing conversations to log file if the computer crashes

Vendor response

We want to thank you for your specific review of Brosix IM. It has always been truly important for us to receive detailed feedback from our customers so that we can optimize our product to fit their needs, preferences, and interests. We want to apologize for the inconveniences that you have experienced after completing recent updates. Our teams are constantly working towards the removal of errors...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Product - Simple & Clean

Reviewed a year ago
Pros

Lots of features in this software for a small price. Screen Share, File Share, Co-Browsing, IM, Chat Rooms, etc. Very intuitive and simple to use

Cons

Occasional connection issues. Have had to have our database moved to a new server to correct an issue

Vendor response

Thank you, Brent for your feedback. Our team is happy to hear that you've been having good use of the Brosix features. We also hope that instead of experienced difficulty, you are continuing to have a positive experience with our tool. Have a wonderful day!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Reliable and Secure Instant Messenger

Reviewed a year ago

There are a lot of features that we love using, easy to use and the cost is competitive.

Pros

Security, ease of use and costs. It was very easy to set up and even easier to maintain.

Cons

In the beginning, we had several setup issues and support was hard to get a hold of. In recent years they have improved the support and it's much easier to contact them. We do not use the web or mobile version of the IM due to the inability to mute chat rooms/groups as we can do on the desktop.

Vendor response

Thank you very much Holly for your feedback. We are very excited to have you as a client for that many years. More than anything else, we would like to provide a reliable service to take away the burden of communication for successful businesses globally. We are glad to hear we have helped you. We are also delighted to know that our improvements have been noticed. It is already possible to mute chat rooms and groups on mobile, and it will be available for the web version as well very soon. As always, please do not hesitate contacting us via email or phone with any questions and/or needs of assistance. Have a fabulous day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Stay in Touch

Reviewed a year ago

Our team uses Brosix all day, every day. We use Brosix to communicate live for quick responses, inquiries, as well as to provide support for all team members.

Pros

Our team enjoys the ease of use, dependability, and streamline of communication

Cons

As of now, with a few years of experience with Brosix, we have not found a portion that we do not like.

Vendor response

Thank you very much Ali for your review. Our team is delighted to know that our clients manage to fully benefit from Brosix in their daily work process. We cannot express how happy we are with the positive feedback of our product. Thank you for putting your trust in Brosix. Have a fabulous day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Why you'll Love Brosix

Reviewed a year ago

My overall experience has been nothing but great. It is really easy to use and administer. The back end is very user friendly.

Pros

The software is easy to use and as an administrator you can support it from anywhere. It consistently is upgraded with better features and abilities at no extra cost. You can contact support and they will fix any feasible issue that you have in a short time.

Cons

Wish you could log in more than one device simultaneously.

Vendor response

Thank you very much, Travis, for your feedback. More than anything else, we would like to provide a reliable service to take away the burden of communication for successful businesses globally. We are glad to hear we have helped you. We provide a 'Multiple Logins' option that can be enabled from the Control Panel > Settings > Options > Multiple Logins. If being enabled, all users in your network can log in from multiple devices simultaneously. If you want to enable or disable the feature for a specific user, go to Users > User Accounts > Choose the specific user > Controls > Multiple Logins. Please always feel free to contact us with any questions and/or needs of assistance. Have a wonderful day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great secure messaging service with clients for all platforms

Reviewed a year ago

We needed a secure way to communicate sensitive information between users. Brosix allowed us to connect without having to manually setup cumbersome encryption software on top of another piece of software. The multiplatform availability of clients is incredibly helpful allowing us to securely communicate on desktop, mobile phone, laptop, and chromebooks (either as a android app, web browser or as a linux app.)

Pros

Brosix is very easy to setup with a downloadable installer specific to our organization. The users can be setup in bulk or one by one. You can send a broadcast message to a specific group of users (team).

Cons

I'd like to see more/varied emoji or the ability to import emojis.

Vendor response

Thank you very much, Eoin, for the review. The Brosix team is delighted to hear that we have met your needs for a secure communication tool for your organization. We are also happy to announce that we have currently been working on adding more emojis to our platform to provide our customers with the ability to better express themselves.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Communication system

Reviewed 2 years ago

We are able to immediately solve signage issues right away because when someone discovers that there is a problem, we are able to communicate and get the problem fixed right away and this helps our company on so many levels. We are all (as far as I know) very happy with this product. I will recommend it to anyone who is looking for a great way to communicate in a large company.

Pros

I work for a High End Natural/Conventional Grocery Store and we have multiple stores. I am a graphics Design person and we have other Graphic Design people in our other stores and We use Brosix all day to communicate with each other. We are responsible for all of the signage that customers see, so it's very important to make sure we are all on the same page and Brosix's makes sure that happens! We are able to create a group chat so that we can all have an impute on what's needed to be created. It's like we are all together virtually! Never have had a problem with it that I can't fix or adjust.

Cons

that some times when it updates, it does makes the font's smaller? for some reason. Speaking of fonts size, I do have a hard time figuring out to make the fonts size bigger and maybe a different font.

Vendor response

Thank you very much Becky for your review. Feedbacks with both positive and suggestive information are truly helpful for our team, so that we would know what to pay more attention to. We are happy to hear that you have always been managing to do your job properly with Brosix. It is a purpose of ours to make communication as real as possible with all features that are being provided to our customers. You are able to change text font and size when having a text chat open > Click on the key icon above the text bar > Font > F. As always, please feel free to contact us with any questions and/or needs of assistance. Have a wonderful day!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brosix Pros/Cons

Reviewed 2 years ago

I love brosix. Apart from the few glitches in the system, it runs smooth the majority of the time. It is a true time saver and makes my job easier.

Pros

I like how easy and efficient it is to give messages through the office without calling or hunting down my co workers. We can also broadcast messages to certain people which is nice as well. I love the chatroom feature which make is easier and you can inform the people that need to know something about a case without having to message them individually. I like the customizing options as well. It's not too much where it's overwhelming, but just enough to where it makes it easier to identify the users.

Cons

There are some issues but not always. It's usually when an update is available. I wish there was a notice that would go out when an update was available and we could update it that way, kind of like how the apple phone does. But, usually, the program will not work as well and then we know to uninstall and then reinstall the new version.

Vendor response

Thank you very much, Joanna, for your review! We are always delighted to hear both positive and constructive feedback from our clients. Our company's mission has been to provide its customers with secure and reliable enterprise communication, so hearing that Brosix makes your work process easier means that we have been on the right way. We will note your willingness to be notified whenever an update is available and will implement it in our next builds. As always, please feel free to contact us with any questions and needs of assistance. Have a fantastic day!

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Talk to me... and more

Reviewed a year ago

FreedomProject Academy is an online school. Our teachers are spread out over the world. As the person in charge of supporting them, Brosix is invaluable in the amount of time I save troubleshooting problems. By taking control of their screen, I am able to see what's happening and then click implement solutions. The teachers use Brosix to communicate with the members of their team. It is much more convenient than email.

Pros

Brosix goes beyond just messaging by allowing me to share my screen or the other person's screen. As the Technology Support person responsible for helping people all over the world, this is very valuable.

Cons

It will only allow me to log in from one device. I would like to get notifications on my phone and then use my computer to respond. I can't do that without logging out and then in.

Vendor response

Thank you very much, David, for your feedback. It is important for us to know that our customers manage to benefit from Brosix in various situations. We are also happy to hear that you've been having a positive experience with our screen-sharing feature. Our team is now happy to announce that Multiple login is already supported by our new plans - Business and Premium. If enabled, the feature will give you the ability to use Brosix on several devices at the same moment. So we believe that's something that you can take advantage of. As always, please feel free to get back to us if you need any type of assistance. Enjoy your day.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Not disruptive like other apps

Reviewed 2 years ago

Simply put, Brosix keeps me connected in a way that’s easy, intuitive, and secure. And that allows me to focus on my work and my clients.

Pros

As a freelancer, I was provided access to the platform by one of my customers. The last thing I wanted was another disruptive messaging app or an overly-complicated software with a steep learning curve. Brosix isn’t that at all. Working remotely, it not only keeps my communication synchronous with the in-house team, but in a way that’s less intrusive or noisy than other apps. And the unlimited size P2P file transfer has been a huge plus. No more hassles sending docs and data via email!

Cons

Brosix doesn’t feature the app integrations as some of the big boys. UX could also be a bit simplistic for some of the techies out there.

Vendor response

Thank you, Robert, for the feedback. More than anything else, we would like to provide a reliable service to take away the burden of communication for successful businesses globally. We are glad to hear we have helped you. UI and UX is an every-day effort, because user needs and expectations are constantly changing. With every new release we always consider improving user experience with Brosix. We encourage our customers to contact us with any specific suggestions they believe would be advantageous for them to be included in future versions. Thanks again and have a wonderful day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and implement

Reviewed a year ago
Pros

Brosix is easy to use and easy to set up for employees. We have employees that work from home and it enables us to communicate in real time.

Cons

Some of the features are only available in the Enterprise edition and it would be nice to pay per seat and not for 10 seats if you have 5 employees

Vendor response

Thank you, Patrick, for your feedback. More than anything else, we would like to provide a reliable service to take away the burden of communication for successful businesses globally. We are glad to hear we have helped you manage the process with your remote workers. We have tried to make user licenses purchasing as convenient as possible. With Brosix you pay a price for a user per month with...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Brosix

Reviewed 2 years ago

I overall like the software and would definitely recommend to other businesses

Pros

I like the over all software makes it very easy for all of our offices to keep in contact

Cons

Tech support I don't like how you cant communicate directly with someone you have to leave a message and they call back a few days later. it would be better if someone was available right away to fox the issue.

Vendor response

Thank you, Cristal, for your feedback. We are glad to hear that Brosix has benefited your internal communication. We also appreciate the fact that you'd recommend it to other businesses and are truly grateful for that. Our tech support is always ready to assist the client. However, whenever an issue requires taking a more in-depth look, it is advisable for the tech support to contact the developers directly who would best know how to react and what the exact problem is. We turn our calls back as soon as possible with the intention of not taking our customers' time while working towards solving the issue. As always, we welcome any suggestions from our customers and would like to thank you once again for your review. Have a wonderful day.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Daily Use

Reviewed a year ago
Pros

We use BroSix every day and I don't know what we would do without it. The ease of communication is impressive and saves us time.

Cons

I would like to have unlimited licenses. I don't like having to pay more every time a single employee is hired.

Vendor response

Thank you, Haley, for your feedback. Our team is delighted to hear that Brosix has been helping you on an everyday basis. We cannot express how happy we are with the positive feedback of our product. The price that a client pays depends on how many user licenses have currently been purchased. Whenever a new user has been added to the network, we don't ask our customers to pay for that, but rather...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love it!

Reviewed a year ago

We have not had any issues as of yet with Brosix. Super easy to use

Pros

Brosix makes it easy to communicate with all of our staff. We have 9 different locations up and down the front range of Colorado. So if we need anyone to know anything we just send a quick message. As before we were having to email or call to relay messages. We all love it!

Cons

There is nothing that we don't like about Brosix

Vendor response

Thank you very much Julie fo your review. The thing for us that is extremely important is customer satisfaction. To hear that Brosix makes your workday better and less stressful means that we do our job the right way. Enjoy your day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exceptional Messaging Application!

Reviewed 2 years ago

Brosix is overall a wonderful tool at our business! Quick communication with no techy headaches!

Pros

This software is great for so many reasons. The company I work at is a fast growing family owned business, so when we have customer phone calls coming in all day long, we don't have time to put them on hold to research answers to their questions! Using Brosix with our contact center and management team really helps us efficiently and effectively communicate throughout our office with just the use of our fingertips!

Cons

I don't have any complaints about this software, it's so cool that you are also able to personalize your own message backgrounds and even send emojis!

Vendor response

Thank you very much Shelby for the support. We are delighted to hear that you've been having overall positive experience with Brosix IM. What gives us inspiration to keep up with the good work are the many satisfied clients just like you that help us grow by keeping in touch with us. Have a wonderful day!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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For all size companies

Reviewed a year ago

Very good customer service and support. Pricing is decent, but good for what you get. Its definitely a superior product compared to competition.

Pros

The software was easy to implement both on a PC and cell phones.

Cons

We had connectivity issues early on when on cell phones, but that appears to have been mitigated

Vendor response

Thank you, Greg, for your support. We are happy to hear that Brosix has managed to fit your work process and needs, and therefore you've been delighted with your choice. It is also good to hear that the issues that you've previously experienced has already been solved. But as always, we welcome any reports of problems and recommendations from our customers, so please feel free to contact us with any of these. Have a wonderful day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great messaging system for office

Reviewed a year ago
Pros

Our office has been using Brosix since we moved into our new space 4 years ago. It has completely streamlined our message taking process as well as made inter-office memos a breeze.

Cons

I don’t have any complaints about the software, it would be great if a few more of the custom features came with the base package

Vendor response

Thank you very much Alex for your support. As our main purpose has been helping our clients streamline their internal communication and increase their productivity, we are grateful to know that Brosix has managed to fit your needs. Could you please confirm which plan have you currently been using? We have added several new features to our Business and Premium plans. You can familiarize with them on our official website or by calling us on 302-261-5234 where a staff member will be ready to nswer any questions of yours. Have a wonderful day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very useful

Reviewed a year ago

Love it! Very useful!

Pros

My staff loves using this software. We can deliver messages to other staff members while we are in meetings or send one out a blast chat to everyone in a group chat. Very effective way to communicate without running to everyone's offices, everything is in writing which keeps everyone on the same page and prompts new ideas by getting everyone's input.

Cons

Need more emojis! Some of them don't quite cover our needs.

Vendor response

Thank you very much, Jennifer, for your feedback. We cannot express how happy we are with the positive feedback of our product. Thank you for putting your trust in Brosix. Our team would also like to inform you that we've already been working towards adding more emojis to our next update. Have a wonderful and productive day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exactly What We Needed

Reviewed a year ago

We frequently need to share info on the fly with other agents in the office to help them to assist the customer another agent is working with. Brosix allows us to discretely send info in real time, and it gives the impression to the customer that the rep they're working with is always on the ball, even if the rep needed a little help.

Pros

Ease of use & quick file sharing makes helping reps in our office a breeze

Cons

The app on my phone doesn't really sync well with the conversation threads on the desktop app

Vendor response

Thank you very much, Ben, for your review. We are happy to hear that you found your way to benefit from Brosix for your work process. Please feel free to contact the support of Brosix, so that we can investigate the issue that you have experienced. This will allow us to solve it as soon as possible, so it does not frustrate your work process. Have a wonderful day!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Communication between offices

Reviewed a year ago
Pros

The ease of communication between offices, even in other states or on the go with the mobile app. In this industry it is important to be able to communicate with your team members and get a quick response and Brosix allows us to do that.

Cons

There is not much that I can complain about with Brosix. I occasionally with have to restart it if the application is not functioning properly.

Vendor response

Thank you very much Sadiqa for your feedback. We are delighted to hear that you've had an overall positive experience with our tool for your daily work process. Please be sure that you update to the latest version whenever such is released, so that any existing issues are being removed immediately. Have a wonderful and productive day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brosix, very easy communication

Reviewed a year ago

My experience with Brosix has been very satisfactory since I have not had any problems when implementing the tool in my local network

Pros

The ease of use for the user and the administration is also very easy for the SYSADMIN

Cons

The fact of not being able to use several devices concurrently with the same user

Vendor response

Thank you, Cesar, for your feedback. More than anything else, we would like to provide a reliable service to take away the burden of communication for successful businesses globally. We are glad to hear we have helped you. We would like to inform you that our new Premium plan supports Multiple Login which allows all users in your network to login from multiple devices simultaneously. As always, please feel free to get back to us if you need any type of assistance. Enjoy your day.

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