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Call Loop Reviews

Reviews summary

Pros

I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far.

Anonymous Reviewer

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The best way to communicate offers with existing customers & build loyalty with rewards.

Spencer F.

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The customer service is awesome. I like that it allows me to do other task.

Anonymous Reviewer

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Cons

I looked high and low for a software that integrated with Marketo & could also send a text message to our sales reps (NOT the lead itself.) I was shocked at how hard this was to find.

Amy C.

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You see errors in regular campaigns, but not in the follow up messages.

Sean S.

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Another con of the program to me is the way you pay.

Noah T.

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Overall rating

4.6

(83)

5

4

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2

1

59

17

5

1

1

92%
positive reviews
94%
would recommend this app

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83 reviews

recommended

Overall Rating

I use it, but I can't highly endorse it. It is not user friendly

Reviewed 8 months ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SMART SMS

Reviewed 2 years ago

Overall experience is good. Customer support is responsible and reliant. I can count on them to support me and provide me solution to my problems.

Pros

This software is very convenient. I like the integration flexibility most. It can get connected to different platforms and easy to use. We dont need any super technical knowledge. I integrated this software with HubSpot and Infusionosft and right now our email campaigns are automatically triggered so as SMS service through Call Loop.

Cons

It doesn't support Spanish accent and that's what we don't like. Because most of our cusotmer base are latinos.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great integration with ActiveCampaign

Reviewed 9 months ago

We love using this product because it has created some huge efficiencies for the admissions teams we work with.

Pros

The most helpful feature of this product for us is the SUPER SIMPLE integration with our automations in ActiveCampaign.

Cons

I would say the biggest area of improvement is the reporting. I would like to see a few more reporting capabilities. Also, I have wanted to download our recorded messages to send for approval, and the system was giving me an error, however, I reached out to [SENSITIVE CONTENT HIDDEN] over chat and he is always EXTREMELY quick to respond and help me out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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I use it, but I can't highly endorse it. It is not user friendly

Reviewed 9 months ago

It gathers cell phone #'s for me. it costs me money every time they send me a text and if I want to reply to the test, it costs me more money. If I want an interactive experience - back and forth with text messages, it costs me money every time.

Pros

It does gather cell phone #'s for me so I can communicate with people via text messaging.

Cons

It is not intuitive. I fight with the program EVERY time I use it. It pisses me off and as soon as I find an alternative funneling program, I will probably change.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awesome way to contact customers

Reviewed 3 years ago
Pros

I like that I can leave message with my phone number and customers that are interested call me back. Also it would be great for newbies who are afraid to call customers.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Call Loop Helps Individuals Get Floating via an Innovation in Flotation - The Float'n Thang

Reviewed 9 months ago

The text services allows for customers to gain info in seconds. It also connects to our CRM system Infusionsoft to story their contact info.

Pros

Using the Keywords posted on print items helps get offline traffic online. We can get our info to individuals quickly offering them free shipping codes and support as needed.

Cons

Can't really think of anything at this time. Maybe some mobile app functions?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Use and Functions Well!

Reviewed 9 months ago

Easy. Efficient. Does the job.

Pros

The interface for Call Loop is very easy to use. The features satisfy what we need in our business. I have no complaints. It does the job well.

Cons

I feel it can be priced a bit lower in our world of technology. Outside of that, I have no complaints.

Overall Rating
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  • Ease of use
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  • Customer support

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Super useful technology

Reviewed 3 years ago
Pros

I have been able to build my email list because of this technology. People are easily able to hop on my mailing list wothout ever even going to my website or social medias

Cons

A little difficult to figure out how to get it set up. I am a little tech challenged, but I eventually figured it out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for Sales Incentives

Reviewed 9 months ago

Has been a pleasant experience and performed to my needs and expectations

Pros

The ability to broadcast a new sales incentive to the field with ease and ensure new sales representatives can stay in the know

Cons

Ability to customize the 1 keyword as needed without canceling or deleting entire account

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great avenue for reaching our customers

Reviewed 9 months ago

Call Loop really gets the word out quickly for us when we run a big special.

Pros

It's important for us to reach our customers in a timely manner, so their scheduling option or immediate delivery works great. Also, like that they link with our email company to add on customers to our list.

Cons

Everyone once in a while, the chat feature is slow to contact someone for help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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No monthly fee, pay as you go!

Reviewed 9 months ago

Great service for contacting our customers with urgent, short messages at a low cost.

Pros

Best feature is the ability to pay as you go, no monthly fee and great support if you have any questions.

Cons

Small learning curve to understand how to send messages and store contacts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome SMS Marketing & Voice Broacasting Tool

Reviewed 5 years ago

I signed up to the free Call Loop SMS marketing trial a year ago I was so happy with the service I stayed on. The suite of tools Call Loop provides is pretty insane. I have used alot of SMS platforms and I will say thier is the best around, from ease of use and functionality. I have clients who use all different types of marketing tools and Call Loop seems to work with just about everything....

Pros

They have really cool voice broadcast that even lets you transfer the sms to a live call by texting back a number. This is awesome for pay per call campaigns and event have a client how uses it for support requests. You can also easily see your sms click data in Google Analytics and in reports generated by Call Loop. You can also easily capture name and email via text to join. I use this when I am speaking on stage at marketing events to quickly grow my list. I just offer my slide deck and ask them to text in to receive it. It works like crazy sometimes I like 90% of the room to text in. There are a lot of other popular features that they have but I have not used much myself. Especially SMS contests & sms coupons.

Cons

umm I can't think of any cons at the moment. Thier support and service is awesome. The product is never down. And best of all, they are adding new integrations and product up dates all the time. Thanks Chris for making such an awesome product.

Vendor response

Hi Dustin, Thanks for the review. I noticed you had customer support at 4 stars, but you mentioned that "Their support and service is awesome". Do you think a 5 star would be a better choice? Thanks for the review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have been using this software myself and for clients since it was originally released.

Reviewed 3 years ago

Improvements in engagement from prospects and clients. An easy to use tool for lead generation. When using it to increase attendance to webinars, we experienced as much as 90%+ buy in on adding a cell phone number to the webinar registration form. This provides for another great option for promoting via SMS. I've used other SMS tools for leag gen by phone. They were fixed at a single entry with no ability to follow up for name and other details. Call Loop's feature provides for multiple replies to collect additional information. I probably haven't mentioned that Call Loop's integration with Infusionsoft is pretty well done, making it easy to send messages and collect information.

Pros

Call Loop is relatively easy to use. Set up sms reminders and voice calls. I've used it to increase attendance at webinars substantially. One client is using it to get more engagement from members by sending reminders for scheduled calls and follow ups. The SMS messages are just a necessary tool today. The voice messages are flexible in responding to pick ups or voice mail and can be very powerful...

Cons

I would like a little more flexibility to push data from Infusionsoft to Call Loop. Other than that, I'm very happy with Call Loop and recommend it regularly.

Vendor response

Thanks Shawn!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A trusted company that does what it says and delivers.

Reviewed 5 years ago

I started using Call Loop a number of years ago to be able to utilize SMS in our marketing, mostly for being able to reach our customer base at the best marketing level - text. The suite of tools has grown since the time I started and it keeps growing. I really like the transparency of the team and their ability to treat every customer like their best customer. I have tried a couple others, just...

Pros

Integrations, automation and ease of use.

Cons

Not sure because we haven't had any hiccups in service.

Vendor response

Thanks for the kind words Brett!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great

Reviewed 4 years ago
Pros

Easy to do simple stuff! Just getting a basic text or VB out is really easy

Cons

Sometimes I would like an advanced feature like sending longer texts. I would like better contact management and I would REALLY suggest more robust views of subscribers and unsubscribes. Also I would prefer that if someone unsubscribes from the texts for example it didn't affect A) the other lists they are subscribed to and B) Unsubscribe them from voice broadcasts.

Vendor response

Hi Greg, thanks for the feedback. Note taken on the longer texts. For unsubscribes, because it's a short code if they reply STOP they will be removed from the entire short code. That's how short codes work unfortunately and a standard in the industry.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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GOOD CALL loop

Reviewed 4 years ago

A friend told me about callloop 4+ years ago....I wasnt sure...but GOOD CALL on becoming a client of theirs. GREAT customer support AND they're enthusiastic about my success like I am. As a business owner THATS tough to find. From lead follow up, to scheduling to sharing content with current students, callloop is one of the best small business operations decisions I've made in the last 20 years.

Pros

ease of use

Cons

less support and access from mobile. really seems more designed around the desktop computer environment

Vendor response

Thanks for the review Peter!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We have been using Call Loop for several years now. Very easy to use and we use it alot!

Reviewed 3 years ago

Easy to use so able to access and execute immediately

Pros

Integrates with several other contact programs. Set up voice or text and let it send when you need it to. One of the customer rep is quick to respond to any questions or concerns and is regularly asking when they can do to improve.

Cons

There is no reason to like this if you need to keep in contact with your clients. Texting is powerful because every one sees their texts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and good value!

Reviewed 2 years ago

I've never had any problem with service. Very responsive.

Pros

the ease of use was great! It's just simple. Easy to integrate with my CRM. Works for both text and voice broadcast.

Cons

It'd be a really great feature if the CRM integration included list management so I didn't have to import lists but that's minor

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pretty Good Tool, Room for Growth

Reviewed 2 years ago

All in all the software is a solid SMS providor with tons of potential and room for growth.

Pros

I've not tested a large amount of SMS softwares so my review should be taken with a grain of salt, but if you are looking for a "meat and potatoes" solution that does what you need it to reliably (i.e. sends SMS to customers) without bells and whistles, this one is for you. There is readily available access to keywords, building new groups and automating various sequences. Intregrations with 3rd party providors is good as well (zapier).

Cons

SAAS providers are building some pretty streamlined and visually stunning user interfaces these days. This one feels a bit dated at times. Switching between groups, remembering what the difference is between followupss and triggers and other small things increases friction at times. Building a flow and user group could definitely be streamlined. I'd take cues from places providers like Justuno, klaviyo or manychat (all very intuitive with a low learning curve).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It's great!

Reviewed 3 years ago

organization and client lists

Pros

It's collecting my data all day long. I don't have to do much to organize my lists at all, which is great.

Cons

Exporting my data looks like the matrix. I only use it for excel so far, but maybe need to import it to a new CRM software or booking software soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Call Loop

Reviewed 2 years ago

love it time saver

Pros

Been with Call loop for years now. I like to use it on new customers. giving them a chance to call me at their own convenience. then if they don't call I call them.

Cons

they stopped sending me notices of new people on my list

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Callloop is awesome, killer product for cutting edge marketing

Reviewed 4 years ago
Pros

My favorite is texting and sms features, voicemail drop and the customizing options for text email responses, etc

Cons

I dont like the added expense of keywords, but they are fixing this, there really aren't any other cons I can think of

Vendor response

Thanks for the great feedback Ted!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Text Messaging Service---HANDS Down!

Reviewed 5 years ago

Working with Call Loop is so easy! Their communication with our team makes the whole process easy! There are even ideas of how to use the service even more creatively and efficiently. I can't imagine using another service. We are definitely beyond a happy customer!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks Sarah! We're excited and glad that we can help!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I love using CallLoop!

Reviewed 4 years ago

The benefits I've received from this software are high-quality leads, a perception of professionalism in having an easy way where people can opt into our mailing list, and the high level of customer service. I really can't think about what I don't like right now. Even the few times when I've experienced a small technological glitch, the level of responsive customer service has exceeded expectations.

Pros

What I like most about this software is how easy it is to get new leads. Whenever we speak - whether we are on a live or virtual stage, we walk the audience through the 2 steps they need to take to receive a free gift and it's wonderful to see all of the hands go up when we ask, "How many of you already received your free gift?" It spurs excitement and has helped us to gain high-quality leads!

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Works as advertised

Reviewed 3 years ago

I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far!

Pros

It was relatively easy to set up and get working, help section was good when I had questions.

Cons

I'd like to see a lower cost per SMS, it can get pricey if messaging large groups.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very useful tool!

Reviewed 4 years ago

We use Call Loop when making presentations at conferences. If attendees want our slides and notes or other tools we reference, they can text a code to get them - while they are still in the meeting room! We've seen a giant uptick in requests for information from conferences using Call Loop. Also, when integrated with Infusionsoft, we can automatically plug participants into follow-up email campaigns without anyone on our team making a single keystroke!

Pros

It has greatly increased our prospect self-identification at conferences. It is easy to use and cost-effective!

Cons

I would like to see the ability to make our automated text conversations more interactive.

Vendor response

Awesome! We're so happy to hear that Call Loop is helping out.

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