Callcap Pricing, Features, Reviews & Alternatives

Callcap

Call tracking, monitoring & recording

4.67/5 (21 reviews)

Callcap overview

What is Callcap?

Callcap is a nationwide call tracking and monitoring platform for organizations looking to improve marketing effectiveness, staff performance, and overall customer experience. The suite of modules help users train their employees, communicate more effectively with existing clientele, and measure new marketing efforts with real-time analytics, call tracking phone numbers, evaluations, and more.

Callcap provides organizations with a large inventory of local and toll-free numbers that users can forward to their main company line, regional offices, or a centralized call center, in order to maintain a local appearance within any region of an area. Organizations can listen to their customers with recordings that are available anytime, anywhere, to identify training opportunities, reward employee performance, and provide for a customer’s needs.

The platform helps businesses discover which marketing sources drive success, both online and offline. Users can track website visitors or individual print media to phone calls, allowing users to understand exactly how social networks, pages, keywords, and Adwords convert to callers. Real-time alerts with scorecards and detailed notes reveal important correlations. We score your conversations from your own custom criteria - both qualitative and quantitative.

Callcap helps recover customers and resolve issues with instant alerts that notify users if a call resulted in a negative business outcome. The ‘callsaver queue’ allows users to get a second-chance opportunity to convert those calls into a sale. Organizations can contact customers through automated voice surveys and a broadcast messaging system for maintenance reminders, personalized promotions and coupons, and invitations to special events.
www.marchex.com

Pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Callcap screenshot: Legally protect the company with a recording archiveSee Callers Become CustomersCallcap screenshot: Place unique tracking numbers on every call for trackingCallcap screenshot: Gather metrics and analytics to report on trends and investigate on marketing performance

Callcap user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.3
  4.4
  4.6
Jamie P.

Call May Be Monitored (by us)

Used daily for 2+ years
Reviewed 2019-12-16
Review Source: Capterra

I would be remiss if I didn't mention just how important Callcap has become to our analytical findings. Because Callcap has been so easy to use, we have expanded our analytics department and have increased the amount of information that we are able to provide to our clients, resulting in better business strategies for them. I would also be remiss if I didn't give a shout out to our most excellent rep and technical support people, without whom, we would probably be stuck. So, thank you to [SENSITIVE CONTENT HIDDEN], our rep and [SENSITIVE CONTENT HIDDEN], technical support.

Pros
dDaniel Advertising is a full-service marketing agency. One of the unique features that we offer clients is ANALYTICS. As part of the analytic package, we listen to and review each phone call that comes in on the dedicated tracking line, and provide a summary of all calls to the client. This is a great tool for them, and for us. Callcap (unlike some other call tracking companies whom I will not name) has the greatest ease of use. The product seemed to have been designed with this function in mind. Unlike some other call tracking companies, Callcap allows users to listen and type a summary of the call in the notes section, which will then pull to an Excel spreadsheet. Additionally, users can access call records for up to 2 years, just in case they need to.

Cons
If I had to change anything about Callcap, it would be the way that the Excel spreadsheet looks when it is pulled, which is very hideous. It takes effort on our end to beautify the report so that it is (a) easy to read, (b) not ugly, and (c) fits easily on a page or two. Even though it isn't a huge amount of effort to beautify the reports, having the reports pull as client-ready straight from the software would be immensely gratifying and would save us time.

Response from Callcap


Thank you Jamie for your feedback. It's comments like this that we appreciate. We will definitely take your cons into consideration as we continually work to improve our system to give our end users a cleaner and better experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sharon M.

Great tool to monitor employee phone conduct and effectiveness

Used daily for 2+ years
Reviewed 2019-12-16
Review Source: Capterra

I have had a great experience overall as I look at it as a training tool for my employees.

Pros
I enjoy being able to listen to calls that my employees are having so i can monitor how they interact with prospects. This allows me to train them further on areas they need improvement on in order to turn the prospect into a client. Plus I can play them back when they tell me they said something that they really didn't or didn't carry through with things they way they should have. I also like using it as a caller ID in case I need to call back if the call was missed. Another advantage, since we correspond after the fact with info we gather, is that if we aren't sure we heard an email or name correctly, then we can go back and listen to get the right info.

Cons
The evaluations. I tend to ignore them now because so many are evaluated wrong. I wasted more time having you guys correct them. Personally if it cost me less to not have the calls rated, I would prefer that. But I think I'm required to have some rated.

Response from Callcap


Thank you Sharon. Helping businesses turn their prospects into something more is what we pride ourselves on. We appreciate your review.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Aleksandra P.

account representative doesn't take ownership of issues that clients have

Used occasionally for less than 6 months
Reviewed 2019-12-24
Review Source: Capterra

Software is good. Account Representative doesn't put an effort to follow-up with us on requests. We are thinking to switch to different provider if service and customer support doesn't improve.

Pros
Software is good. It does what we were looking for.

Cons
I wish it had a better user interface .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Brian S.

Best Overall: Fast and Reliable

Used daily for 2+ years
Reviewed 2019-12-16
Review Source: Capterra

I have evaluated many different call tracking software and have found that CallCap is the best overall.

Pros
The speed, support and reliability is second to none.

Cons
I would like the ability to integrate the software with other API's. Google Data Studio, HubSpot, etc.

Response from Callcap


We appreciate your review Brian. Please know our devs are constantly working to make Callcap work better with other software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brandy G.

Works for us!

Used daily for 2+ years
Reviewed 2019-12-17
Review Source: Capterra

We have never had an issue with this system. The staff is friendly and knowledgeable. We get our messages in a quick and efficient manor.

Pros
Callcap works great for our business. We run infomercials after business hours and they are there to answer the phone with a friendly voice and take a message for our staff to call the person back during business hours.

Cons
We have no issues to report with using this system.

Response from Callcap


Thank you Brandy! We love having you as a customer and being able to prove out our goals and give customers great value and return. We appreciate the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Callcap pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

$12 to $15 per number and $0.04 to $0.07 per minute

Callcap features

API
Access Controls/Permissions
Activity Dashboard
Call Monitoring
Call Recording
Call Routing
Mobile Access
Reporting/Analytics

Alerts/Notifications (273 other apps)
Chat/Messaging (221 other apps)
Collaboration Tools (166 other apps)
Communication Management (203 other apps)
Contact Management (236 other apps)
Customizable Branding (161 other apps)
Data Import/Export (167 other apps)
Live Chat (193 other apps)
Real-Time Chat (147 other apps)
Reporting & Statistics (241 other apps)
Third Party Integrations (280 other apps)
Video Conferencing (183 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Callcap

Benefits

Custom phone number routing helps prevent missed calls by directing customers to their own neighborhood’s branch of the business, using their area code or zip code.

The web-based dashboard allows users to access, listen to, and share recorded calls from anywhere, and from any internet-enabled device such as a laptop, tablet or smartphone.

Callcap allows organizations to discover business intelligence data that can be used to predict long-term trends, correct adverse employee behavior, or to set goals.

The resolution center enables employees or managers to find and work high-value calls to recover any missed opportunities that would have been lost for good.

Callcap's automated surveys enable organizations to get valuable client feedback to help find out if the team is leaving customers satisfied.