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Callcap Alternatives

How do Callcap alternatives compare?

Nimbata and CloudTalk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Callcap to its top 100 alternatives, LiveAgent has the highest rating, with Talkdesk as the runner-up, and Callcap ranking 51st place. LiveAgent has the most reviews with a total of 1,007, while Callcap has 21. Users say LiveAgent tops the list for value for money followed by Talkdesk, while Callcap comes in 51st. Users also say LiveAgent and Talkdesk are the easiest to use, while Callcap takes 60th place.

What are the top 5 alternatives to Callcap?


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Top 100 Alternatives & Competitors to Callcap

Nimbata

4.9
(13)

Call tracking analytics for direct marketing, PPC, and SEO

Features

Total

19

37

54

features in common

19

features in common

Nimbata's unique features

  • Real Time Reporting

  • Campaign Analytics

  • Multi-Campaign

  • Call Tracking

Callcap's unique features

  • SMS Messaging

  • Email Invitations & Reminders

  • Training Management

  • Secure Data Storage

CloudTalk

4.6
(203)

Cloud-based call center software for sales and support teams

Features

Total

26

140

54

features in common

26

features in common

CloudTalk's unique features

  • Real Time Notifications

  • Support Ticket Management

  • Data Synchronization

  • Preview Dialer

Callcap's unique features

  • Analytics/ROI Tracking

  • Training Management

  • Issue Management

  • Engagement Tracking

Starting from

$20/month

Value for money

4.4

0.4

4.8

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

NOLA

5.0
(3)

Auto dialer solution for call centers and debt collectors

Features

Total

24

177

54

features in common

24

features in common

NOLA's unique features

  • Multi-Currency

  • Activity Management

  • Workflow Management

  • Power Dialer

Callcap's unique features

  • SMS Messaging

  • Visitor Tracking

  • Demographic Data

  • Keyword Tracking

CallSource

4.4
(193)

Performance management solution for sales & marketing calls

Features

Total

14

39

54

features in common

14

features in common

CallSource's unique features

  • Monitoring

  • Key Performance Indicators

  • Multi-Campaign

  • Event Triggered Actions

Callcap's unique features

  • Performance Appraisal

  • Productivity Analysis

  • Visual Analytics

  • Training Management

Value for money

4.2

0.6

4.8

What users say about CallSource's value for money

Ease of use, ease of training other users, reporting and reviewing calls was great in helping us change the way we do business.

RW

Rebecca W.

When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.

RJ

Rodrick J.

CallTrackingMetrics

4.6
(61)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

23

95

54

features in common

23

features in common

CallTrackingMetrics' unique features

  • Third Party Integrations

  • Lead Management

  • Call Scheduling

  • Inbound Call Center

Callcap's unique features

  • Productivity Analysis

  • Visitor Tracking

  • Issue Management

  • Survey/Poll Management

Starting from

$39/month

Value for money

4.6

0.2

4.8

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

The support team is also consistently helpful and responsive as is our dedicated account representative.

SK

Stephen K.

800response

4.8
(49)

Lead management, call tracking & customer analytics solution

Features

Total

20

50

54

features in common

20

features in common

800response's unique features

  • Dashboard

  • Geotargeting

  • Call Transcription

  • Lead Database Integration

Callcap's unique features

  • Surveys & Feedback

  • Reminders

  • Real Time Data

  • Customer Segmentation

Starting from

$250/month

Value for money

4.3

0.5

4.8

What users say about 800response's value for money

The people are easy to reach and work with to help solve a variety of telephony solutions desired from a middle sized business with an array of workflow needs.

BN

Ben N.

Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.

LR

Larry R.

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Features

Total

20

126

54

features in common

20

features in common

InfoFlo's unique features

  • Multiple Parties

  • Application Access Control

  • Marketing Automation

  • Docket Management

Callcap's unique features

  • Data Visualization

  • Real Time Analytics

  • Call Tracking Metrics

  • Secure Data Storage

Value for money

4.6

0.2

4.8

What users say about InfoFlo's value for money

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

CallRail

4.5
(134)

Call Tracking & Analytics

Features

Total

14

32

54

features in common

14

features in common

CallRail's unique features

  • Tagging

  • Source Tracking

  • Call Tracking

  • Interaction Tracking

Callcap's unique features

  • Performance Appraisal

  • Employee Management

  • Secure Data Storage

  • Training Management

Starting from

$45/month

Value for money

4.4

0.4

4.8

What users say about CallRail's value for money

It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.

AR

Anonymous Reviewer

I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.

Trezelle M.

RingCentral Contact Center

4.3
(156)

The Collaborative Contact Center solution from the industry

Features

Total

26

97

54

features in common

26

features in common

RingCentral Contact Center's unique features

  • Call Logging

  • Workforce Management

  • Social Media Integration

  • Queue Management

Callcap's unique features

  • Analytics/ROI Tracking

  • Lead Qualification

  • Demographic Data

  • Data Storage Management

Value for money

4.1

0.7

4.8

What users say about RingCentral Contact Center's value for money

Janna was my technical support representative and she was excellent. She had a great attitude.

MK

Mandy K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

BounceHelp

4.5
(2)

Powerful Callback Widget for Your Website

Features

Total

16

48

54

features in common

16

features in common

BounceHelp's unique features

  • Customizable Forms

  • Workflow Management

  • Customer History

  • Lead Management

Callcap's unique features

  • Email Invitations & Reminders

  • Surveys & Feedback

  • Call Tracking Metrics

  • Caller ID

Aloware

4.7
(26)

so much more than just a sales dialer

Features

Total

15

49

54

features in common

15

features in common

Aloware's unique features

  • Customer Database

  • Computer Telephony Integration

  • Customer Profiles

  • Lead Management

Callcap's unique features

  • Progress Tracking

  • SMS Messaging

  • Performance Management

  • Website Analytics

Starting from

$50/month

Value for money

4.5

0.3

4.8

What users say about Aloware's value for money

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.

IB

Ian B.

It is an awesome thing using this software. I would recommend this to all to use it.

MG

Marvin G.

Groove

4.7
(121)

The #1 Sales Engagement Platform for Salesforce

Features

Total

11

45

54

features in common

11

features in common

Groove's unique features

  • Lead Capture

  • Customizable Fields

  • Email Management

  • Customer Database

Callcap's unique features

  • Visual Analytics

  • Employee Management

  • Call Monitoring

  • Training Management

Value for money

4.7

0.1

4.8

What users say about Groove's value for money

Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce.

Brian H.

It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.

DL

Daniel L.

Retreaver

5.0
(11)

Cloud-based call center management

Features

Total

10

21

54

features in common

10

features in common

Retreaver's unique features

  • Data Synchronization

  • Third Party Integrations

  • Client Management

  • Data Import/Export

Callcap's unique features

  • Visual Analytics

  • Employee Reward Programs

  • Customer Segmentation

  • Visitor Tracking

Starting from

$25/month

Value for money

4.9

0.1

4.8

What users say about Retreaver's value for money

On top of that the customer service from this company is incredible. Their team is always there to help us customize/strategize on how we can make the most of the software.

AR

Anonymous Reviewer

They are the true embodiment of bring value and you will be rewarded.

LD

Leo D.

800.com

4.7
(64)

Telephony tool for searching & activating toll-free numbers

Features

Total

15

34

54

features in common

15

features in common

800.com's unique features

  • Customizable Caller ID

  • Call List Management

  • Email Alerts

  • Call Tracking

Callcap's unique features

  • Progress Tracking

  • Productivity Analysis

  • Performance Management

  • Training Management

Starting from

$19/month

Value for money

4.5

0.3

4.8

What users say about 800.com's value for money

I have been a customer for a number of years and have truly enjoyed working with the team. Love their friendliness and their helpfulness.

AW

Ashley W.

Customer service is great. Everytime I have had to contact them they were very good at explaining and helping all issues.

tk

tait k.

Ricochet360

5.0
(24)

Sales is a contact sport. Our Auto Dialer connects you 1st!

Features

Total

22

102

54

features in common

22

features in common

Ricochet360's unique features

  • Knowledge Base Management

  • Self Service Portal

  • Voice Mail

  • Text to Speech

Callcap's unique features

  • Employee Management

  • Visitor Tracking

  • Issue Management

  • Survey/Poll Management

Value for money

4.9

0.1

4.8

What users say about Ricochet360's value for money

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

BH

Brittany H.

It has been a very easy transition and the experience has been great.

CG

Corey G.

ActiveDEMAND

4.2
(72)

An integrated marketing solution for marketers & agencies

Features

Total

35

166

54

features in common

35

features in common

ActiveDEMAND's unique features

  • Consent Management

  • Template Management

  • Data Extraction

  • Email Tracking

Callcap's unique features

  • File Transfer

  • Feedback Management

  • Survey/Poll Management

  • PCI Compliance

Value for money

4.1

0.7

4.8

What users say about ActiveDEMAND's value for money

We have been successful with both of those, and I have been particularly impressed with the quality and flexibility of ActiveDEMAND's support team.

Jon O.

I appreciate the amount of criteria that you can filter your lists by, giving the ability to add or remove contacts to your lists seamlessly and easily.

CS

Christina S.

WhatConverts

4.9
(45)

Call, lead and conversion tracking with real-time reporting

Features

Total

13

36

54

features in common

13

features in common

WhatConverts' unique features

  • Event Tracking

  • Lead Distribution

  • AB Testing

  • Source Tracking

Callcap's unique features

  • Real Time Data

  • Employee Management

  • Visual Analytics

  • Training Management

Starting from

$30/month

Value for money

5.0

0.2

4.8

What users say about WhatConverts' value for money

The software is amazing. It literally tracks all our digital marketing efforts into a great looking dashboard accessible by our marketing team and our clients directly.

KK

Kornel K.

I love that no matter what type of lead, WC can track it. The platform is easy to use and setup and the support team is the best I ever had the pleasure to work with.

LD

Lisa D.

Marchex

4.4
(31)

Call tracking for full marketing attribution

Features

Total

13

34

54

features in common

13

features in common

Marchex's unique features

  • Sentiment Analysis

  • Polls/Voting

  • MMS

  • Multi-Channel Communication

Callcap's unique features

  • Real Time Data

  • Employee Management

  • Recording

  • Training Management

Value for money

4.0

0.8

4.8

What users say about Marchex's value for money

The ability to pull reports for different criteria is helpful when we are looking for specific data. The ease of finding relevant information is helpful.

AR

Anonymous Reviewer

The software is easy to use and the customer support has been great. I also think there is a good array of toll free phone numbers.

AC

Arthur C.

Agile CRM

4.2
(406)

Sales and marketing CRM for growing businesses

Features

Total

25

226

54

features in common

25

features in common

Agile CRM's unique features

  • Lead Segmentation

  • Onboarding

  • Collaboration Tools

  • Interaction Tracking

Callcap's unique features

  • SMS Messaging

  • Training Management

  • Ad hoc Reporting

  • Call Reporting

Starting from

$8.99/month

Value for money

4.2

0.6

4.8

What users say about Agile CRM's value for money

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.

DB

Drew B.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

EngageBay

4.6
(72)

Integrated sales & marketing software for growing teams

Features

Total

24

203

54

features in common

24

features in common

EngageBay's unique features

  • Lead Segmentation

  • Responsive

  • Automated Publishing

  • Device Targeting

Callcap's unique features

  • IVR / Voice Recognition

  • Training Management

  • Demographic Data

  • Survey/Poll Management

Starting from

$9.99/month

Value for money

4.8
4.8

What users say about EngageBay's value for money

I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.

Cuong T.

We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.

SM

Sian M.

Funnel Science

5.0
(13)

Predictive Sales & Marketing Analytics

Features

Total

10

53

54

features in common

10

features in common

Funnel Science's unique features

  • Behavior Tracking

  • Search/Filter

  • Customer Profiles

  • Campaign Tracking

Callcap's unique features

  • Secure Data Storage

  • Employee Management

  • Call Monitoring

  • Training Management

Starting from

$75/month

Value for money

5.0

0.2

4.8

What users say about Funnel Science's value for money

The leads have been great and we are making sales.

KW

Kimberly W.

It helps manage all the leads, track quality, and manage the sales funnel quickly.

KW

Kimberly W.

Contact Cloud

5.0
(4)

Omnichannel call center and business phone system

Features

Total

9

35

54

features in common

9

features in common

Contact Cloud's unique features

  • Blended Call Center

  • Call Center Integration

  • Live Chat

  • Computer Telephony Integration

Callcap's unique features

  • Recording

  • Web Traffic Reporting

  • Archiving & Retention

  • Lead Qualification

Aircall

4.3
(224)

Phone system for support and sales teams

Features

Total

21

102

54

features in common

21

features in common

Aircall's unique features

  • Search/Filter

  • Call Logging

  • Computer Telephony Integration

  • Outbound Call Center

Callcap's unique features

  • Surveys & Feedback

  • Survey/Poll Management

  • Website Analytics

  • Progress Tracking

Starting from

$30/month

Value for money

4.1

0.7

4.8

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

Talkdesk

4.6
(667)

The world's leading cloud-based contact center software.

Features

Total

19

96

54

features in common

19

features in common

Talkdesk's unique features

  • Activity Management

  • Automatic Call Distribution

  • Queue Management

  • Activity Tracking

Callcap's unique features

  • Analytics/ROI Tracking

  • Email Invitations & Reminders

  • Training Management

  • Performance Management

Value for money

4.5

0.3

4.8

What users say about Talkdesk's value for money

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

MJ

Maria Jose T.

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

AG

Anthony G.

Ring4

4.5
(15)

Second phone number app for texting and calling

Features

Total

10

46

54

features in common

10

features in common

Ring4's unique features

  • Desktop / Browser Sharing

  • ID Scanning

  • Voicemail Transcription

  • Call Conferencing

Callcap's unique features

  • Secure Data Storage

  • Employee Reward Programs

  • Customer Segmentation

  • Visitor Tracking

Starting from

$9.99/month

Value for money

4.5

0.3

4.8

What users say about Ring4's value for money

I love love love this product. It is helping me communicate with customers in other countries easily.

TC

Tasha C.

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.

DW

David W.

VirtualPBX

4.8
(22)

Trusted VoIP for any office, anywhere.

Features

Total

15

68

54

features in common

15

features in common

VirtualPBX's unique features

  • Computer Telephony Integration

  • On-Demand Recording

  • Call Tracking

  • Chat/Messaging

Callcap's unique features

  • Progress Tracking

  • IVR / Voice Recognition

  • Real Time Data

  • Training Management

Starting from

$14.99/month

Value for money

4.8
4.8

What users say about VirtualPBX's value for money

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.

CM

Christi M.

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.

Dany H.

Salesken

(0)

AI-based conversational intelligence tool for sales reps

Features

Total

9

25

54

features in common

9

features in common

Salesken's unique features

  • Dashboard

  • Audio / Video Conferencing

  • Sales Reports

  • Third Party Integrations

Callcap's unique features

  • Visual Analytics

  • Productivity Analysis

  • Customer Segmentation

  • Visitor Tracking

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

Features

Total

16

66

54

features in common

16

features in common

HoduCC's unique features

  • Inbound Call Center

  • Call Disposition

  • Integrations Management

  • Call Scheduling

Callcap's unique features

  • Email Invitations & Reminders

  • Employee Management

  • Call Tracking Metrics

  • Training Management

Starting from

$400

Value for money

4.5

0.3

4.8

What users say about HoduCC's value for money

Nice guys, reliable software, reliable customization services, good support services.

AA

Alejandro A.

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

VM

Vinesh M.

Five9

4.2
(387)

Cloud contact and call center software

Features

Total

27

131

54

features in common

27

features in common

Five9's unique features

  • Real Time Notifications

  • Process/Workflow Automation

  • Support Ticket Management

  • Multi-Channel Communication

Callcap's unique features

  • Employee Reward Programs

  • Benchmarking

  • Ad hoc Reporting

  • Mobile Access

Starting from

$100/month

Value for money

4.0

0.8

4.8

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

24

191

54

features in common

24

features in common

LiveAgent's unique features

  • Real Time Notifications

  • Account Management

  • Multi-Channel Management

  • IT Asset Management

Callcap's unique features

  • Analytics/ROI Tracking

  • Visitor Tracking

  • File Transfer

  • Data Storage Management

Starting from

$15/month

Value for money

4.7

0.1

4.8

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Bitrix24

4.0
(465)

100% free CRM, collaboration and communication tool suite

Features

Total

24

356

54

features in common

24

features in common

Bitrix24's unique features

  • Customization

  • Online Invoicing

  • Electronic Forms

  • Product Configurator

Callcap's unique features

  • Analytics/ROI Tracking

  • Engagement Tracking

  • Archiving & Retention

  • Call Reporting

Starting from

$24/month

Value for money

4.2

0.6

4.8

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Twilio

4.6
(248)

Voice and messaging for your web and mobile applications

Features

Total

14

77

54

features in common

14

features in common

Twilio's unique features

  • Manual Dialer

  • Real-Time Chat

  • Geotargeting

  • Application Development

Callcap's unique features

  • Performance Appraisal

  • Employee Reward Programs

  • Secure Data Storage

  • Visitor Tracking

Starting from

$0.01

Value for money

4.3

0.5

4.8

What users say about Twilio's value for money

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

20

108

54

features in common

20

features in common

NICE CXone's unique features

  • Contractor Management

  • Self Service Portal

  • Social Media Integration

  • Call Scripting

Callcap's unique features

  • Data Visualization

  • Caller ID

  • Call Tracking Metrics

  • Visual Analytics

Starting from

$100/month

Value for money

4.0

0.8

4.8

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

15

91

54

features in common

15

features in common

GoToConnect's unique features

  • File Sharing

  • Automatic Call Distribution

  • Call Scripting

  • Scheduled Recording

Callcap's unique features

  • Progress Tracking

  • Employee Management

  • Real Time Data

  • Website Analytics

Starting from

$19.95/month

Value for money

4.5

0.3

4.8

What users say about GoToConnect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

Dialpad

4.3
(412)

Cloud communications system for enterprises

Features

Total

21

82

54

features in common

21

features in common

Dialpad's unique features

  • Natural Language Processing

  • AI/Machine Learning

  • Meeting Management

  • Office Directory

Callcap's unique features

  • Data Visualization

  • Keyword Tracking

  • Feedback Management

  • Progress Tracking

Starting from

$15

Value for money

4.4

0.4

4.8

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

Playvox

4.8
(71)

Quality Assurance Software for customer service teams.

Features

Total

17

78

54

features in common

17

features in common

Playvox's unique features

  • Task Scheduling

  • Automated Scheduling

  • Real Time Monitoring

  • Customizable Categories

Callcap's unique features

  • IVR / Voice Recognition

  • Call Tracking Metrics

  • Caller ID

  • Recording

Value for money

4.8
4.8

What users say about Playvox's value for money

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

CP

Cel P.

PlayVox is a tool that makes our quality processes increasingly efficient and dynamic, bringing good results and possibilities to our continuous improvement efforts.

VC

Victor C.

RingCentral MVP

4.2
(880)

RingCentral MVP - Message, Video, Phone

Features

Total

16

68

54

features in common

16

features in common

RingCentral MVP's unique features

  • Computer Telephony Integration

  • SIP Trunking

  • Call Tracking

  • Telemarketing Management

Callcap's unique features

  • Email Invitations & Reminders

  • Employee Management

  • Call Tracking Metrics

  • Training Management

Value for money

4.0

0.8

4.8

What users say about RingCentral MVP's value for money

This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.

AT

Alec T.

The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.

AR

Anonymous Reviewer

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

14

65

54

features in common

14

features in common

Freshcaller's unique features

  • Queue Management

  • Call Tracking

  • Activity Tracking

  • Multiple Scripts

Callcap's unique features

  • Performance Appraisal

  • SMS Messaging

  • Secure Data Storage

  • Website Analytics

Starting from

$15/month

Value for money

3.7

1.1

4.8

What users say about Freshcaller's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Oreka TR

4.7
(33)

Total call recorder for the capture & replay of staff calls

Features

Total

8

23

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