Callcap Reviews

Callcap Reviews

Callcap

Call tracking, monitoring & recording

4.5/5 (4 reviews)
219

Julie Venn

New review

14/03/2017

We are new but the experience so far has been satisfactory. Nothing knocked my socks off but there have not been any issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Callcap


Thank you for your feedback, Julie! We offer frequent calibration calls with all of our customers. This is to ensure you're maximizing the full benefits of our products. We're glad that you're off to a great start!

Read more
Michael  Cassity

Happy new user

14/03/2017

Experience is great, but I really think you should have an app at this point to make the mobile experience much more user friendly instead of having to log into the site on mobile.

Pros

Has everything I need to get the information necessary to improve my staffs phone etiquette and increase closing percentage

Cons

There is no App!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Callcap

Develop an App!

Source: Capterra
Helpful?   Yes   No

Response from Callcap


Thank you for the great feedback, Michael! We're always looking to enhance our customer experience, and an app is something we're considering!

Read more
Dan Sloan

Using Callcap for a quality customer experience.

02/02/2017

Being a lean company, it's difficult for us to afford a system that will allow us to review and monitor calls. But since customers are our lifeblood, it's important to make sure we are taking care of them best as we can. Callcap let's us do that while at the same time letting me focus on growing the business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Callcap


Thanks for the great review, Dan!

Read more
Tammy Cowan

Callcap Usage

25/01/2017

I have worked with one of the customer service representatives, and all communication has been great :) Her follow through was exceptional, and she was so easy to work . We will continue to use the service, as it has brought in several customers. She worked very quickly to update our list of customers that did asked to be removed, and provided us with an updated list.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Callcap


Thank you for the great feedback, Tammy!

Read more