Callcap Reviews

Callcap

Call tracking, monitoring & recording

4.67/5 (21 reviews)

Pros
  • The ease of use is nice and the support team when issues due arise, is responsive and quick to help me get a solution.Crystal W.Read the full review
  • Ease of use is amazing - no hangups when going from a PC to a mobile device to view calls or data. Real time reporting and notifications are great.Erika R.Read the full review
  • The level of customer service has definitely risen over the years and I'm always glad to do business with companies that have great customer service.Tanya S.Read the full review
Cons
  • I tend to ignore them now because so many are evaluated wrong.Sharon M.Read the full review
  • Once we have cancelled a phone number for a client, we are unable to go back in and listen to the calls years down the road.Marlaina P.Read the full review
  • Using the mobile app, it takes at least two attempts to start a new conversation. Also, once I've addressed a notification, I have to kill the app and reopen it for the notifications badge to go away.Alan G.Read the full review
94%
recommended this to a friend or a colleague
Jamie Patton

Call May Be Monitored (by us)

Used daily for 2+ years
Reviewed 2019-12-16
Review Source: Capterra

I would be remiss if I didn't mention just how important Callcap has become to our analytical findings. Because Callcap has been so easy to use, we have expanded our analytics department and have increased the amount of information that we are able to provide to our clients, resulting in better business strategies for them. I would also be remiss if I didn't give a shout out to our most excellent rep and technical support people, without whom, we would probably be stuck. So, thank you to [SENSITIVE CONTENT HIDDEN], our rep and [SENSITIVE CONTENT HIDDEN], technical support.

Pros
dDaniel Advertising is a full-service marketing agency. One of the unique features that we offer clients is ANALYTICS. As part of the analytic package, we listen to and review each phone call that comes in on the dedicated tracking line, and provide a summary of all calls to the client. This is a great tool for them, and for us. Callcap (unlike some other call tracking companies whom I will not name) has the greatest ease of use. The product seemed to have been designed with this function in mind. Unlike some other call tracking companies, Callcap allows users to listen and type a summary of the call in the notes section, which will then pull to an Excel spreadsheet. Additionally, users can access call records for up to 2 years, just in case they need to.

Cons
If I had to change anything about Callcap, it would be the way that the Excel spreadsheet looks when it is pulled, which is very hideous. It takes effort on our end to beautify the report so that it is (a) easy to read, (b) not ugly, and (c) fits easily on a page or two. Even though it isn't a huge amount of effort to beautify the reports, having the reports pull as client-ready straight from the software would be immensely gratifying and would save us time.

Response from Callcap


Thank you Jamie for your feedback. It's comments like this that we appreciate. We will definitely take your cons into consideration as we continually work to improve our system to give our end users a cleaner and better experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sharon Marrell

Great tool to monitor employee phone conduct and effectiveness

Used daily for 2+ years
Reviewed 2019-12-16
Review Source: Capterra

I have had a great experience overall as I look at it as a training tool for my employees.

Pros
I enjoy being able to listen to calls that my employees are having so i can monitor how they interact with prospects. This allows me to train them further on areas they need improvement on in order to turn the prospect into a client. Plus I can play them back when they tell me they said something that they really didn't or didn't carry through with things they way they should have. I also like using it as a caller ID in case I need to call back if the call was missed. Another advantage, since we correspond after the fact with info we gather, is that if we aren't sure we heard an email or name correctly, then we can go back and listen to get the right info.

Cons
The evaluations. I tend to ignore them now because so many are evaluated wrong. I wasted more time having you guys correct them. Personally if it cost me less to not have the calls rated, I would prefer that. But I think I'm required to have some rated.

Response from Callcap


Thank you Sharon. Helping businesses turn their prospects into something more is what we pride ourselves on. We appreciate your review.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Venu Pasumarthi

Easy to use and great customer service!

Used daily for less than 6 months
Reviewed 2020-04-25
Review Source: Capterra

Pros
The customer service was absolutely amazing.

Cons
There were no cons with this software.

Response from Callcap


Thank you so much for the review! We are thrilled you are enjoying the service.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Aleksandra Petrov

account representative doesn't take ownership of issues that clients have

Used occasionally for less than 6 months
Reviewed 2019-12-24
Review Source: Capterra

Software is good. Account Representative doesn't put an effort to follow-up with us on requests. We are thinking to switch to different provider if service and customer support doesn't improve.

Pros
Software is good. It does what we were looking for.

Cons
I wish it had a better user interface .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Brian Sorce

Best Overall: Fast and Reliable

Used daily for 2+ years
Reviewed 2019-12-16
Review Source: Capterra

I have evaluated many different call tracking software and have found that CallCap is the best overall.

Pros
The speed, support and reliability is second to none.

Cons
I would like the ability to integrate the software with other API's. Google Data Studio, HubSpot, etc.

Response from Callcap


We appreciate your review Brian. Please know our devs are constantly working to make Callcap work better with other software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brandy Grimm

Works for us!

Used daily for 2+ years
Reviewed 2019-12-17
Review Source: Capterra

We have never had an issue with this system. The staff is friendly and knowledgeable. We get our messages in a quick and efficient manor.

Pros
Callcap works great for our business. We run infomercials after business hours and they are there to answer the phone with a friendly voice and take a message for our staff to call the person back during business hours.

Cons
We have no issues to report with using this system.

Response from Callcap


Thank you Brandy! We love having you as a customer and being able to prove out our goals and give customers great value and return. We appreciate the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tanya Schmitz

Happy User

Used daily for 2+ years
Reviewed 2019-12-17
Review Source: Capterra

The level of customer service has definitely risen over the years and I'm always glad to do business with companies that have great customer service.

Pros
I like the availability of phone numbers and the tracking system best.

Cons
I don't like how the dashboard/format has changed so many times over the years. It is not very easy to navigate and this is where there is room for improvement.

Response from Callcap


Thank you for your feedback Tanya. Our dashboard is high on our priority list this year and we hope to provide you an easier interface to make your ease of use better.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Erika Richards

Amazing Resource

Used daily for 2+ years
Reviewed 2019-12-16
Review Source: Capterra

Marketing tracking has become much easier - especially with being able to report on revenue per lead source.

Pros
Ease of use is amazing - no hangups when going from a PC to a mobile device to view calls or data. Real time reporting and notifications are great.

Cons
I wish I could customize the reporting for some things we track.

Response from Callcap


Thank you Erika! We are thrilled you are getting value from Callcap!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marlaina Paulovich

Provides Invaluable Information

Used weekly for 2+ years
Reviewed 2019-12-19
Review Source: Capterra

Pros
We assign a phone number to almost every product piece we do for a client. This gives us so much data for our Analytics Department. When a client may not "feel" a campaign did it's best, we are able to go in and measure the sales down the cash register. This is invaluable information. Anytime we have a problem, our rep is always quick to aid or provide an answer.

Cons
Once we have cancelled a phone number for a client, we are unable to go back in and listen to the calls years down the road. It would be nice if that data remained with the account, not necessarily the phone number.

Response from Callcap


Thank you for your feedback Marlaina. We will talk about this with our devs to see what could be done in the future. Should you have anymore suggestions, feel free to send them to sales@callcap.com

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Crystal Wiley

Support Team Is Amazing

Used daily for 6-12 months
Reviewed 2019-12-20
Review Source: Capterra

[SENSITIVE CONTENT HIDDEN]and the team are very responsive and I will continue to use this service for a long time.

Pros
The ease of use is nice and the support team when issues due arise, is responsive and quick to help me get a solution. I can text my rep directly and that makes a big difference in todays lack of customer service issues! I highly recommend this service for it's affordability and ease of use.

Cons
Due to MMS restrictions it takes some knowledge to understand the number of characters you can use in each canned message. But it was all resolved immediately and the company gave me a nice credit to make up for the inconvenience.

Response from Callcap


Thank you Crystal. We love our support team and glad you do too!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alan Garcia

Excellent tool, could use some polish

Used daily for 6-12 months
Reviewed 2019-12-17
Review Source: Capterra

The ability to text our customers from our main office number is great and we don't have to use our personal cell phones.

Pros
The ability to to text from our landline office number from anywhere. The web-based tool and app make it easy to text from anywhere.

Cons
Sending/receiving pictures is glitchy. Using the mobile app, it takes at least two attempts to start a new conversation. Also, once I've addressed a notification, I have to kill the app and reopen it for the notifications badge to go away. One the website, having to click the box to agree to the terms every time I log in is a hassle.

Response from Callcap


Thank you Alan. These are the types of comments we like to hear. We certainly take these comments into consideration when building out our roadmap and working on things to provide our customers a better experience. Should you have anymore suggestions, feel free to send them to sales@callcap.com

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Ray Niesslein

Call record great for training and review of message, text or recording.

Used daily for less than 6 months
Reviewed 2018-07-24
Review Source: Capterra

When we get a call, the entire conversation is recorded as well as the phone number of the caller. This allows us to go back and call those who got us after hours. Also reviewed calls are used to train sales reps to improve phone skills during business hours. Dashboard allows us to review all calls and find info we didn't note during call. Helps us capture after hours interest in the vehicle designated in the reported email.

Pros
It captures every call, records conversation, and captures phone number of caller. Support was responsive and fixed while we spoke.

Cons
After hours, we were missing an 'office is Closed message', so the silence was recorded as well. No other issues were noticed as a weak link.

Response from Callcap


Thank you for taking the time to leave this excellent review, Ray! We really appreciate your business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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larry bigel

Great system for quality control

Used weekly for 2+ years
Reviewed 2019-12-17
Review Source: Capterra

Pros
You can look up any incoming call. It's nice to be able to go back and review calls to help improve customer service.

Cons
It is a little slow sometimes to run when reviewing calls on website. It's hard to cue to different parts of phone call when using on mobile device.

Response from Callcap


Thank you for your feedback Larry! The web interface is on our priority list to clean up for the year. Stay tuned!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Conrad Kramer

Valuable system for monitoring phone calls and performance

Used daily for less than 6 months
Reviewed 2018-02-07
Review Source: Capterra

Recording phone calls to listen to again at a later time.

Pros
Callcap comes in handy for me on an everyday basis. I love how I can record conversations to revert back to later on in time. That aspect can really help drive sales. From a management perspective you can hear your employees conversation to assure quality.

Cons
Could be a tad bit easier and user friendly. Overall it is what you pay for and I cannot say that would hold me back from recommending this software.

Response from Callcap


Conrad, thank you for your review of us! At Callcap, we strive to ensure the best customer experience possible. Please let us know if we can assist in any way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Cassity

Happy new user

Used daily for less than 6 months
Reviewed 2017-03-14
Review Source: Capterra

Experience is great, but I really think you should have an app at this point to make the mobile experience much more user friendly instead of having to log into the site on mobile.

Pros
Has everything I need to get the information necessary to improve my staffs phone etiquette and increase closing percentage

Cons
There is no App!

Response from Callcap


Thank you for the great feedback, Michael! We're always looking to enhance our customer experience, and an app is something we're considering!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Beth Harrell

Install was quick, easy and smooth; personnel knowledgeable and courteous.

Used daily for less than 6 months
Reviewed 2018-07-16
Review Source: Capterra

Pros
So far, I have found the software is very user friendly and I was able to quickly access the information needed.

Cons
Our firm is new to use the software installed. At this time, we do not have any no cons to submit.

Response from Callcap


Thank you for your kind words, Beth. We really appreciate you taking the time to share your experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Josh Roy

Wonderful

Used weekly for 1-2 years
Reviewed 2020-01-06
Review Source: Capterra

Pros
Callcap is easy to use, my team really benefits from it!

Cons
That we didn't start using sooner! I don't have any complaints!

Response from Callcap


Thank you Josh for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dan Sloan

Using Callcap for a quality customer experience.

Used weekly for 6-12 months
Reviewed 2017-02-02
Review Source: Capterra

Being a lean company, it's difficult for us to afford a system that will allow us to review and monitor calls. But since customers are our lifeblood, it's important to make sure we are taking care of them best as we can. Callcap let's us do that while at the same time letting me focus on growing the business.

Response from Callcap


Thanks for the great review, Dan!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tammy Cowan

Callcap Usage

Reviewed 2017-01-25
Review Source: Capterra

I have worked with one of the customer service representatives, and all communication has been great :) Her follow through was exceptional, and she was so easy to work . We will continue to use the service, as it has brought in several customers. She worked very quickly to update our list of customers that did asked to be removed, and provided us with an updated list.

Response from Callcap


Thank you for the great feedback, Tammy!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Julie Venn

New review

Reviewed 2017-03-14
Review Source: Capterra

We are new but the experience so far has been satisfactory. Nothing knocked my socks off but there have not been any issues.

Response from Callcap


Thank you for your feedback, Julie! We offer frequent calibration calls with all of our customers. This is to ensure you're maximizing the full benefits of our products. We're glad that you're off to a great start!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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SHAMECA GARNER

So easy to understand and affordable

Used weekly for less than 6 months
Reviewed 2019-12-16
Review Source: Capterra

We like being able to see what is generating call into the office

Pros
Affordable easy to understand no extra aggravation

Cons
nothing is wrong with the software. It works well

Response from Callcap


Thank you so much! We are incredibly happy to have you aboard and look forward to continually helping you understand your call analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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