Callcap Reviews

Callcap

Call tracking, monitoring & recording

4.71/5 (7 reviews)

Ray Niesslein

Call record great for training and review of message, text or recording.

Used daily for less than 6 months
Reviewed 2018-07-24
Review Source: Capterra

When we get a call, the entire conversation is recorded as well as the phone number of the caller. This allows us to go back and call those who got us after hours. Also reviewed calls are used to train sales reps to improve phone skills during business hours. Dashboard allows us to review all calls and find info we didn't note during call. Helps us capture after hours interest in the vehicle designated in the reported email.It captures every call, records conversation, and captures phone number of caller. Support was responsive and fixed while we spoke.

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Callcap

Call tracking, monitoring & recording

Conrad Kramer

Valuable system for monitoring phone calls and performance

Used daily for less than 6 months
Reviewed 2018-02-07
Review Source: Capterra

Recording phone calls to listen to again at a later time.Callcap comes in handy for me on an everyday basis. I love how I can record conversations to revert back to later on in time. That aspect can really help drive sales. From a management perspective you can hear your employees conversation to assure quality.

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Callcap

Call tracking, monitoring & recording

Michael Cassity

Happy new user

Used daily for less than 6 months
Reviewed 2017-03-14
Review Source: Capterra

Experience is great, but I really think you should have an app at this point to make the mobile experience much more user friendly instead of having to log into the site on mobile.Has everything I need to get the information necessary to improve my staffs phone etiquette and increase closing percentage

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Callcap

Call tracking, monitoring & recording

Beth Harrell

Install was quick, easy and smooth; personnel knowledgeable and courteous.

Used daily for less than 6 months
Reviewed 2018-07-16
Review Source: Capterra

So far, I have found the software is very user friendly and I was able to quickly access the information needed.

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Callcap

Call tracking, monitoring & recording

Dan Sloan

Using Callcap for a quality customer experience.

Used weekly for 6-12 months
Reviewed 2017-02-02
Review Source: Capterra

Being a lean company, it's difficult for us to afford a system that will allow us to review and monitor calls. But since customers are our lifeblood, it's important to make sure we are taking care of them best as we can. Callcap let's us do that while at the same time letting me focus on growing the business.

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Callcap

Call tracking, monitoring & recording

Tammy Cowan

Callcap Usage

Reviewed 2017-01-25
Review Source: Capterra

I have worked with one of the customer service representatives, and all communication has been great :) Her follow through was exceptional, and she was so easy to work . We will continue to use the service, as it has brought in several customers. She worked very quickly to update our list of customers that did asked to be removed, and provided us with an updated list.

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Callcap

Call tracking, monitoring & recording

Julie Venn

New review

Reviewed 2017-03-14
Review Source: Capterra

We are new but the experience so far has been satisfactory. Nothing knocked my socks off but there have not been any issues.

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Callcap

Call tracking, monitoring & recording