We are new but the experience so far has been satisfactory. Nothing knocked my socks off but there have not been any issues.
Thank you for your feedback, Julie! We offer frequent calibration calls with all of our customers. This is to ensure you're maximizing the full benefits of our products. We're glad that you're off to a great start!
Experience is great, but I really think you should have an app at this point to make the mobile experience much more user friendly instead of having to log into the site on mobile.
Has everything I need to get the information necessary to improve my staffs phone etiquette and increase closing percentage
There is no App!
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Callcap
Develop an App!
Thank you for the great feedback, Michael! We're always looking to enhance our customer experience, and an app is something we're considering!
Being a lean company, it's difficult for us to afford a system that will allow us to review and monitor calls. But since customers are our lifeblood, it's important to make sure we are taking care of them best as we can. Callcap let's us do that while at the same time letting me focus on growing the business.
I have worked with one of the customer service representatives, and all communication has been great :) Her follow through was exceptional, and she was so easy to work . We will continue to use the service, as it has brought in several customers. She worked very quickly to update our list of customers that did asked to be removed, and provided us with an updated list.