Cisco Jabber Pricing, Features, Reviews & Comparison of Alternatives

Cisco Jabber

Web conferencing, unified communications, voice & video call

4.31/5 (805 reviews)

Cisco Jabber overview

What is Cisco Jabber?

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice and video calls, voice messaging, and web conferencing. Features include file sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more.

With Cisco Jabber persistent chat, users can create multiple team spaces with advanced file sharing and search features. Members can be added from in-company contact databases or external sources and allocated individual permission levels to ensure data protection and security. With end-to-end encryption, chat history is securely retained for reference, including shared files and participant activity. Users can see an activity based presence of all contacts within a team space including active, in a meeting, presenting, out of office, and on a call.

With spontaneous conferencing features, individual chat windows and team spaces can be escalated to a conference call. Within video conferencing windows, members can see live activity indicators of other participants, including speaking, sharing screen, muted, and virtual hand raising. Additionally, with toggle view features, participants can filter through view options to see shared screens and participant camera views at the same time or enable single view.

Cisco Jabber enables calendar integration with Google Calendar, Microsoft Outlook, and IBM Lotus notes so meetings can be arranged and started directly from calendar invites. Additionally, the platform can be integrated with desk phones, headsets, Apple and Android smart watches, video conferencing equipment, and far-end cameras. Users can also utilize conference bridges including Cisco Meeting Server and Cisco Webex.
www.cisco.com

Pricing

Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 18 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
Cisco Jabber screenshot: Cisco Jabber contacts listCisco Jabber: Persistent Chat RoomsCisco Jabber screenshot: Cisco Jabber meeting informationCisco Jabber screenshot: Cisco Jabber team spaces list view Cisco Jabber screenshot: Cisco Jabber team space group chatCisco Jabber screenshot: Cisco Jabber HD video conferencingCisco Jabber screenshot: Cisco Jabber screen share split view

Cisco Jabber reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.4
  4.2
Javier D'Addino

The best unified communications application

Used daily for 2+ years
Reviewed 2019-09-16
Review Source: Capterra

My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.

Pros
Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?

Cons
There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Team chatting

Used daily for 2+ years
Reviewed 2020-03-17
Review Source: Capterra

We as a team with more than 200 users per day have little issues will any off the dad to day stuff. It just works and works well.

Pros
I like the fact that is can control my desk phone. Working away I can answer my phone with just a mouse click and it pops up in my screen and or i can decline call and it goes to voice mail with just one click. Plus it can do other things like play voice mail and share your screen for quick meetings. Plus it has a Active Directory

Cons
Sometime the LDAP dose not bring over the new passwords when people are forced to change passwords. Than is about all we have had issues wish in 4 years.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Sara Ortiz

Incredibly useful for companies that use phones

Used daily for 2+ years
Reviewed 2019-12-10
Review Source: Capterra

I use Cisco Jabber daily to communicate and it is smooth and efficient. If your company uses phones (I know there are a growing number of businesses that do not offer phone support at all), I highly recommend Cisco Jabber for clear communication. I have never had an issue with the voice/instant message services in over 2 years of using them.

Pros
I love that when someone leaves a voicemail, it sends a transcript directly to my email. As someone who prefer to read over listen (I know this is an odd trait for a millennial), this greatly improves my work day and allows me to keep working without having to listen to voicemails.

Cons
I find the instant messenger clunky and old fashioned. Let's make the interface modern, Cisco!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

Minimize review

Anonymous

Cisco Jabber - Communication within organization made easy

Used daily for 2+ years
Reviewed 2019-04-04
Review Source: Capterra

We communicate with business partners,clients,coworkers and customers using Cisco jabber. We were using wired cisco phones earlier and with Cisco jabber life has become simpler. We use the wireless headsets to communicate anyone anytime.There are a very few bugs that is very annoying as mentioned above and which needs to be fixed. Overall a very good product and along with Cisco Webex , attending a meeting is less stressful.

Pros
1. Communication and calls with co-workers made easy. 2. No more Wired phones or Cell phones to attend official calls. 3. People working from phone were using cell phones to connect to meeting, when they put call on hold, it will be the most irritating moment where everyone gets pissed off, we dont have that problem anymore. 4. Managing contacts is simpler 5. Placing calls and attending calls are very simple too. 6. we are able to customize the setup based on our needs. 7. The chat windows are compact and easy to use. 8. Works cool with Cisco webex configurations. 9. Works well even with poor internet connection.

Cons
1. Pop ups along with their message when a co-workers pings us, certain things needs to be confidential and we need to customize the settings to avoid it. 2. Status is not correct all the time, have lot of instances when the user is presenting but appears to be in presenting status. 3. User appears online, When we try to ping that person the status changes to offline. 4. User appears offline but when we start pinging them it shows their real status. Its kind of very annoying certain times and these things should be avoided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Jeffrey Severance

A good tool for chat and screen sharing.

Used daily for 1-2 years
Reviewed 2020-02-01
Review Source: Capterra

Cisco Jabber is a good but basic chat platform that works well with existing Cisco phone systems and products. It requires some additional configuration to make it pull data from AD and Outlooks profiles. It helps our team send messages to each other.

Pros
Jabber has many good features including keeping a chat history for each of the users you interact with. You can go back and review what you discusses later on. I also like the group chat allows which allows you to make a chat room with multiple users. It also makes screen share easy when needed during a conversation. It also keeps track of the users status to show presence according to availability. It works well with our current Cisco phone system.

Cons
It does not get all the meta data for users from Microsoft Outlook with it's connector for it. You can't see who reports to who for example like in Microsoft Outlook. It does not have a bot that can set reminders like Slack. It does not have an open API for sending messages from other systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Cisco Jabber pricing

Contact Cisco for pricing details.

Cisco Jabber features

API
Call Recording
Chat
Collaboration Tools
Conferencing
Instant Messaging
Video Conferencing

Activity Dashboard (109 other apps)
Automatic Notifications (83 other apps)
CRM Integration (79 other apps)
Call Monitoring (84 other apps)
Call Reporting (70 other apps)
Call Routing (94 other apps)
Call Transfer (85 other apps)
Caller ID (79 other apps)
Communication Management (74 other apps)
Monitoring (75 other apps)
Reporting & Statistics (110 other apps)
Third Party Integration (135 other apps)
Voice Mail (70 other apps)

Videos and tutorials

Additional information for Cisco Jabber

Key features of Cisco Jabber

  • Real-Time Chat
  • Screen Sharing
View All Features

Benefits

- Cisco Jabber offers secure file sharing and stored chat history with end-to-end encryption.

- Integrate Cisco Jabber with mobile devices and smart watches to forward calls and messages while on the go.

- Arrange conference calls and meetings directly from calendar invites with Cisco Jabber integration with Google Calendar, Microsoft Outlook, and IBM Lotus Notes.

- Control far-end cameras in the Cisco Jabber platform as well as join in-room meetings using connections with web conferencing equipment.

- Collaborate on different projects with Cisco Jabber team spaces and determine each members permissions and access levels.