Cisco Jabber Pricing, Features, Reviews & Alternatives

Cisco Jabber

Web conferencing, unified communications, voice & video call

4.3/5 (987 reviews)

Cisco Jabber overview

What is Cisco Jabber?

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice and video calls, voice messaging, and web conferencing. Features include file sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more.

With Cisco Jabber persistent chat, users can create multiple team spaces with advanced file sharing and search features. Members can be added from in-company contact databases or external sources and allocated individual permission levels to ensure data protection and security. With end-to-end encryption, chat history is securely retained for reference, including shared files and participant activity. Users can see an activity based presence of all contacts within a team space including active, in a meeting, presenting, out of office, and on a call.

With spontaneous conferencing features, individual chat windows and team spaces can be escalated to a conference call. Within video conferencing windows, members can see live activity indicators of other participants, including speaking, sharing screen, muted, and virtual hand raising. Additionally, with toggle view features, participants can filter through view options to see shared screens and participant camera views at the same time or enable single view.

Cisco Jabber enables calendar integration with Google Calendar, Microsoft Outlook, and IBM Lotus notes so meetings can be arranged and started directly from calendar invites. Additionally, the platform can be integrated with desk phones, headsets, Apple and Android smart watches, video conferencing equipment, and far-end cameras. Users can also utilize conference bridges including Cisco Meeting Server and Cisco Webex.
www.cisco.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

B@9afb92c
Cisco Jabber screenshot: Cisco Jabber contacts listCisco Jabber screenshot: Cisco Jabber meeting informationCisco Jabber screenshot: Cisco Jabber team spaces list viewCisco Jabber screenshot: Cisco Jabber team space group chatCisco Jabber screenshot: Cisco Jabber HD video conferencingCisco Jabber screenshot: Cisco Jabber screen share split view
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Cisco Jabber user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.4
  4.2
Javier D.

The best unified communications application

Used daily for 2+ years
Reviewed 2019-09-16
Review Source: Capterra

My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.

Pros
Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?

Cons
There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

While it's come a long way from its freeware days, Cisco needs to update this tool for the modern er

Used daily for 2+ years
Reviewed 2019-08-04
Review Source: Capterra

Jabber gets the job done for instant messaging, but companies need not worry about their employees getting lost in endless chats with each other. The interface is clunky and unintuitive. Setting a custom status is easy enough, but removing that status is not nearly as easy and requires an Internet search/hack. The emoji set looks about as appealing as AOL Instant Messenger from the late 1990s, and at least once a day I send messages to the wrong person somehow. The lack of avatars is telling, and while it has some integration with ActiveDirectory/Outlook, other products do it better. Its best feature (by far) is the reminder to join WebEx meetings, which doesn't require opening any programs at all. Slack or Skype will give you a superior chat experience, but Jabber is typical of Cisco products with a focus on back-end telephony.

Pros
This product has excellent integration with other Cisco software, particularly WebEx

Cons
Has terrible emoji support; is not customizable in any meaningful way; often send messages to the wrong people due to a cluttered interface

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Timmy T.

A handy, referential client that provides IM support for Webex Meetings

Used daily for 1-2 years
Reviewed 2021-03-14
Review Source: Capterra

Manage the client while many technical workers and executives within our organization message on it (both to me and without me, to one another). Group chats are easy to convert into video calls, fully-fledged Webex conferences, or both depending on the needs of they conversation.

Pros
I love that IMs during Webex meetings made and/or hosted through Jabber will be saved, securely, forever. There are often times where a good point is made during a meeting and it's up to the secretary to remember the point, its context, and then send it out again. Jabber allows us to make and store these observations in real-time.

Cons
1-on-1 messages between users are stored locally on the disk. This can lead to problems with security if users are unaware their storage is local and their workspace security is compromised. Larger, group messages are encrypted and stored safely on the cloud, though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Improvement needed

Used daily for 6-12 months
Reviewed 2020-06-20
Review Source: Capterra

It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.

Pros
Jabber is quite straightforward to use, it's nice having all of the chats lined up in the sidebar so it's easily navigable from person to person. It also has the option of erasing chats if the program is exited out, which is of course a benefit from a proprietary standpoint (less so if you need to reference something that was said, of course). Not a lot of bells and whistles, so starting up the program is quite fast in the mornings, which I can appreciate. Since it's through Cisco, it also easily allows you to call people's work phones through the system.

Cons
While the user interface is straightforward, it also seems incredibly archaic and dull. During start-up it doesn't pull up the main "chat" screen, and instead pulls up a type of "home" screen where you can access your settings/any voicemails, but to actually chat a person (which I feel is the main purpose of this program), you need to search their name in a search bar > click on their name/chat icon > and it pulls everything up into its own separate window, which I find to be a bit of a waste of time. Additionally, when trying to share screenshots (by dragging into the chat box) the screenshots take up the FULL width of the screen, so I have to deal with scrolling back and forth to disseminate all of the information. It also does not allow me to drag + drop (or copy-paste) a received screenshot anywhere else. I have to first download the image onto my desktop. Again, seems like an unnecessary amount of steps. My biggest gripe, however, is that Jabber has the tendency to completely freeze and crash on a pretty daily basis. This has resulted in chats getting lost in the void, or being unable to go back and reference information that was sent mere minutes ago.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 3/10

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Satya M.

Awesome Chatting tool

Used daily for 2+ years
Reviewed 2021-02-22
Review Source: Capterra

Intra business Communication. Its pretty nice software to have group chat and discussions which is good for Team collaboration. Individual Call and screen sharing facility is pretty good.

Pros
The Best thing is its easily Integrated with Microsoft Outlook. If you are in a meeting then automatically in Jabber the status shows "in a Meeting". If you are presenting then same the status will show presenting. IN that way the other person can know ur status and accordingly they will not disturb you. Also it is available on the mobile phone easily as it is very light weight and it doesn't require corporate Network at all. It will have features like Screen share and call via the tool is pretty nice.

Cons
The Feature to keep the backup the messages automatically is lacking here. You have to manually store the messages if you have to store. It will not automatically store. If you forget then the whole message history is gone. Also in Group chat we can't make a group call. Only we can share screen in the Group.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Cisco Jabber pricing

Contact Cisco for pricing details.

Cisco Jabber features

API
Call Recording
Chat/Messaging
Collaboration Tools
Live Chat
Mobile Access
Video Conferencing

Access Controls/Permissions (174 other apps)
Activity Dashboard (193 other apps)
Alerts/Notifications (247 other apps)
Call Monitoring (169 other apps)
Call Routing (172 other apps)
Communication Management (184 other apps)
Contact Management (223 other apps)
Customizable Branding (141 other apps)
Data Import/Export (150 other apps)
IVR / Voice Recognition (139 other apps)
Reporting & Statistics (208 other apps)
Reporting/Analytics (298 other apps)
Third Party Integrations (253 other apps)

Additional information for Cisco Jabber

Key features of Cisco Jabber

  • Real-Time Chat
  • Screen Sharing
View All Features

Benefits

- Cisco Jabber offers secure file sharing and stored chat history with end-to-end encryption.

- Integrate Cisco Jabber with mobile devices and smart watches to forward calls and messages while on the go.

- Arrange conference calls and meetings directly from calendar invites with Cisco Jabber integration with Google Calendar, Microsoft Outlook, and IBM Lotus Notes.

- Control far-end cameras in the Cisco Jabber platform as well as join in-room meetings using connections with web conferencing equipment.

- Collaborate on different projects with Cisco Jabber team spaces and determine each members permissions and access levels.