DialerAI is a predictive dialer solution designed for call centers, which helps manage inbound and outbound call routing between prospects and agents. Key features include interactive voice response (IVR), text-to-speech conversion, white labeling, voice broadcasting, and contact management.
The application automates phone calls and can distinguish between computerized voicemail messages and human speech before connecting available agents to receivers. Marketers can use the solution to plan phone campaigns, conduct surveys and polls using nested IVR, as well as record answers and generate reports in real-time. It also helps businesses advertise products with mass alerts and generate leads with Press-1 campaigns.
DialerAI offers API-based integrations, which lets developers connect the system with third-party applications and configure the customer interface. The solution lets team members schedule calls according to client availability as well as establish a unique ID for receiving calls. DialerAi’s dashboard enables managers to measure call performance, monitor total calls, and calculate costs for specific time periods. Plus, the solution can be deployed on-premise as well as hosted in the cloud.