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Flowroute

Calling, SMS, MMS, and fax communication management system

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Flowroute Pricing, Features, Reviews and Alternatives

Flowroute product overview

Price starts from

No info

Usage Based

What is Flowroute ?

Flowroute is a cloud-based solution designed to help businesses create, deploy, and manage a unified system for voice, SMS, MMS, and fax-based communication. The platform comes with an SIP trunking module, which allows enterprises to handle multiple voice calls using local and toll-free numbers.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)
Knowledge Base

Training options

Webinars
Documentation
In Person
Live Online

Flowroute pricing information

Value for money

4.1

/5

8

Price starts from

No info

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Flowroute features

Functionality

4.5

/5

8
Total Features32 4 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Mobile Access
Activity Dashboard
Communication Management

Functionality contenders

Flowroute users reviews

Overall rating

4.0

/5

8

Positive reviews

75%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.86/10
Rating distribution

5

4

3

2

1

4

2

1

0

1

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic quality provider

Reviewed 3 years ago

I've setup my business with Flowroute being the provider and 3CX as my PBX. My overall experience has been great

Pros

The pay as you go idea Flowroute brings to the table is great. I love how easy it is to set up my account and get my Sip trunk live. Anytime I run into issues, the support team reports back on my tickets. Overall I've had little downtime with them

Cons

I think everything is great about the provider, the only thing I liked least is the lack of software to connect your texting API to.

Vendor response

Thanks very much for your balanced and fair review. I'm glad you felt positive and happy with our services.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Reliable service with great support

Reviewed a year ago

Flowroute helps me to offer enterprise grade sip trunking at a very affordable price. Their support team gives me confidence and allows me to focus on running my business. Having a great partner is not optional if success is your goal, and Flowroute delivers.

Pros

Flowroute has an extensive infrastructure. They are always investing in their environment and improving their offering. Sound quality and security are top-notch. I can confidently use the flowroute service to provide quality voice services to my clients.

Cons

There is currently one small issue with the management console where I am unable to move DIDs around between sub-accounts, but the support team is very responsive and helps me achieve this quickly, so this is minor. Additionally, Flowroute indicates this issue will be addressed shortly, and based on their track record, i'm confident it will be.

Vendor response

Thank you, Mr Ebbett, for taking the time to give us a generous rating as well as some thoughtful and fair feedback! Our aim is certainly to provide the highest quality products. We are diligently working on creating and implementing more features and we always appreciate when loyal customers like you are willing to let us know about issues you might have and features you'd like us to build. We respect your input and value your business!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Flowroute is pretty good, but not the best

Reviewed a year ago

We like Flowroute, but their customer service throughout their acquisitions/mergers has suffered. They are a backup/tertiary option for our dialtone, and the service support is why they aren't primary.

Pros

Their web portal is great and very intuitive

Cons

Their customer service/support is lacking compared to competition.

Vendor response

Hi Brian, Thanks so much for sharing your experience with us. I'm so sorry that your customer service experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

One-stop pace for all our telephony needs

Reviewed a year ago

We have been using Flowroute for more than a decade. We have not faced any issue with voice quality or SMS delivery. They have a wonderful support team to help us. Thanks to [SENSITIVE CONTENT HIDDEN] from support who's very helpful.

Pros

Sip Trunking Voice DID's Messaging Open API

Cons

Just one issue. We purchase DID using API and the DID's are not SMS enabled by default. We have to send a request to support to enable SMS for the purchased DID's

Vendor response

Hi Kevin, thanks for leaving us such a wonderful review. We are glad that you loved your experience; our team is very happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Flowroute for VOIP

Reviewed 2 years ago
Pros

The software allows numbers and dies to be easily integrated with user’s own software for PSTN services via voip. Our company uses services from flowroute to provide pstn services to our video collaboration customers. The support is very helpful and is willing to spend hours to help out with technical challenges.

Cons

There isn’t much to dislike about this software. It is priced economically as well. However better cnam and text messages support will be an additional benefit.

Vendor response

Thank you, Farhan, for your review!! It is a pleasure serving you on VOIP. We really appreciate you taking the time to share your feedback and being so open with us.

Flowroute FAQs and common questions

Flowroute has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Flowroute has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Flowroute supports the following languages:
English


Flowroute supports the following devices:
Android


Yes, Flowroute has an API available for use.


Flowroute integrates with the following applications:
3CX, Microsoft 365, Asterisk, OnSIP


Flowroute offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Knowledge Base

Related categories