Flowroute Pricing, Features, Reviews & Comparison of Alternatives

Flowroute

Calling, SMS, MMS, and fax communication management system

4.0/5 (8 reviews)

Flowroute overview

What is Flowroute?

Flowroute is a cloud-based solution designed to help businesses create, deploy, and manage a unified system for voice, SMS, MMS, and fax-based communication. The platform comes with an SIP trunking module, which allows enterprises to handle multiple voice calls using local and toll-free numbers.

Flowroute offers toll fraud protection capabilities, which enable administrators to utilize internet protocol (IP) based authentication to facilitate secure outbound calling services. Features include destination whitelisting, predefined call rates, vanity numbers, dashboards, emergency phone numbers, long code messaging, and more. The system allows users to monitor the network and receive alerts for suspicious activities in order to block unauthorized access. Besides, the HyperNetwork module assists organizations with re-routing calls during outages or unstable connections, in order to continue normal operations.

Flowroute includes customizable SMS/MMS capabilities, which allow teams to send reminders, multimedia content, and customer satisfaction surveys using proxy numbers, two-factor authentication, and APIs. Plus, the caller ID functionality lets users attach names to phone numbers in the contact database, improving call answer rate and engagement.
www.flowroute.com

Pricing

Starting from
$1000/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Flowroute screenshot: Flowroute call routing Easy Account Set upFlowroute screenshot: Flowroute emergency number setupFlowroute screenshot: Flowroute inbound messaging setup Flowroute screenshot: Flowroute SIP trunk configuration

Flowroute reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.5
  4.4
  3.9
Tahor Graves

Fantastic quality provider

Used daily for 6-12 months
Reviewed 2019-02-15
Review Source: Capterra

I've setup my business with Flowroute being the provider and 3CX as my PBX. My overall experience has been great

Pros
The pay as you go idea Flowroute brings to the table is great. I love how easy it is to set up my account and get my Sip trunk live. Anytime I run into issues, the support team reports back on my tickets. Overall I've had little downtime with them

Cons
I think everything is great about the provider, the only thing I liked least is the lack of software to connect your texting API to.

Response from Flowroute, now part of Intrado


Thanks very much for your balanced and fair review. I'm glad you felt positive and happy with our services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Michael Ebbett

Reliable service with great support

Used daily for 2+ years
Reviewed 2020-07-27
Review Source: Capterra

Flowroute helps me to offer enterprise grade sip trunking at a very affordable price. Their support team gives me confidence and allows me to focus on running my business. Having a great partner is not optional if success is your goal, and Flowroute delivers.

Pros
Flowroute has an extensive infrastructure. They are always investing in their environment and improving their offering. Sound quality and security are top-notch. I can confidently use the flowroute service to provide quality voice services to my clients.

Cons
There is currently one small issue with the management console where I am unable to move DIDs around between sub-accounts, but the support team is very responsive and helps me achieve this quickly, so this is minor. Additionally, Flowroute indicates this issue will be addressed shortly, and based on their track record, i'm confident it will be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Brian Ladd

Flowroute is pretty good, but not the best

Used daily for 2+ years
Reviewed 2020-04-16
Review Source: Capterra

We like Flowroute, but their customer service throughout their acquisitions/mergers has suffered. They are a backup/tertiary option for our dialtone, and the service support is why they aren't primary.

Pros
Their web portal is great and very intuitive

Cons
Their customer service/support is lacking compared to competition.

Response from Flowroute, now part of Intrado


Hi Brian, Thanks so much for sharing your experience with us. I'm so sorry that your customer service experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Kevin Raji

One-stop pace for all our telephony needs

Used daily for 2+ years
Reviewed 2020-04-17
Review Source: Capterra

We have been using Flowroute for more than a decade. We have not faced any issue with voice quality or SMS delivery. They have a wonderful support team to help us. Thanks to [SENSITIVE CONTENT HIDDEN] from support who's very helpful.

Pros
Sip Trunking Voice DID's Messaging Open API

Cons
Just one issue. We purchase DID using API and the DID's are not SMS enabled by default. We have to send a request to support to enable SMS for the purchased DID's

Response from Flowroute, now part of Intrado


Hi Kevin, thanks for leaving us such a wonderful review. We are glad that you loved your experience; our team is very happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Farhan Qazi

Flowroute for VOIP

Used daily for 2+ years
Reviewed 2019-09-09
Review Source: Capterra

Pros
The software allows numbers and dies to be easily integrated with user’s own software for PSTN services via voip. Our company uses services from flowroute to provide pstn services to our video collaboration customers. The support is very helpful and is willing to spend hours to help out with technical challenges.

Cons
There isn’t much to dislike about this software. It is priced economically as well. However better cnam and text messages support will be an additional benefit.

Response from Flowroute, now part of Intrado


Thank you, Farhan, for your review!! It is a pleasure serving you on VOIP. We really appreciate you taking the time to share your feedback and being so open with us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Flowroute pricing

Starting from
$1000/month
Pricing options
Subscription
Free trial
View Pricing Plans

Self-service plan available with pay-as-you-go pricing
• Silver - $1000+ per month
• Gold - $10,000+ per month
• Platinum - $50,000+ per month

Flowroute features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Routing
Call Transfer
Caller ID
Instant Messaging
Third Party Integration

CRM Integration (82 other apps)
Call Recording (144 other apps)
Chat (131 other apps)
Communication Management (102 other apps)
Conferencing (107 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Video Conferencing (99 other apps)
Voice Mail (88 other apps)

Videos and tutorials

Additional information for Flowroute

Key features of Flowroute

  • SIP Trunking
View All Features