getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Glassbox Logo

Cloud-based web analytics tool for marketers.

Table of Contents

Glassbox - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Glassbox overview

What is Glassbox?

Glassbox is a cloud-based web analytics solution, which helps businesses in finance, retail, insurance, hospitality, and other sectors track and manage customer journeys across applications. The solution offers various features such as session replays, funnel analysis, mobile app analytics, data capturing, digital record keeping, heatmaps, error analysis, and more. Glassbox also facilitates third-party interaction with various applications such as Google Analytics, Adobe Analytics, Adobe Experience Cloud, and Google Tag Manager.

Starting price


Pros & Cons

Customer Experience

Customer Support

User Struggles

Filter and Search

Report Configuration

Ease of Use

Glassbox’s user interface

Ease of use rating:

Glassbox pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(3)
5(51)

What do users say about Glassbox?

we can quickly find the struggle areas of customers such as rage clicks and dead clicks and this helps us make our site better for them.

Select to learn more


Who uses Glassbox?

Based on 54 verified user reviews.

Company size

Enterprises

Midsize Businesses

Small Businesses

Top industries

Financial Services
Retail
Insurance
Telecommunications
Others

Use cases

Website Monitoring
Product Analytics
Customer Experience
Heatmap
Customer Journey Mapping Tools

Glassbox's key features

Most critical features, based on insights from Glassbox users:

Activity dashboard
Server monitoring
Real-Time notifications
Data visualization

All Glassbox features

Features rating:

Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
API
Application management
Availability testing
Behavioral analytics
Campaign management
Chat/Messaging
Collaboration tools
Compliance management
Configurable Alerts
Conversion Rate Optimization
Conversion tracking
Customer activity tracking
Customer experience management
Customer journey mapping
Customer segmentation
Customizable forms
Customizable reports
Dashboard
Data analysis tools
Data visualization
Drag & drop
Dynamic content
Element Analytics
Email alerts
Email management
Embeddable widget
Engagement tracking
Event logs
Feedback management
Floor plans & maps
For Science
For websites
Funnel analysis
Geographic maps
Heatmaps
Hierarchical mapping
Hover maps
Image overlay
Incident management
Issue management
Issue tracking
Mail Server Monitoring
Mobile access
Multi-Channel data collection
Multi-Location monitoring
Multiple user accounts
Performance management
Performance metrics
Predictive analytics
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Remote monitoring & management
Reporting & statistics
Risk alerts
Scheduled testing
Screen activity recording
Scroll maps
Sentiment analysis
Server monitoring
Single sign on
Surveys & feedback
Tagging
Templates
Territorial Mapping
Third-Party integrations
Transaction monitoring
Trend analysis
Uptime reporting
User interaction tracking
User management
Visitor tracking
Website analytics
Widgets
Workflow management

Glassbox alternatives

Glassbox logo

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Hotjar logo

Starting from

39

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

Free

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

49

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Glassbox integrations (2)

Integrations rated by users

We looked at 54 user reviews to identify which products are mentioned as Glassbox integrations and how users feel about them.

Integration rating: 4.7 (3)

The integration with Google Analytics 360 is important because it provides detailed insights into website traffic, user behavior, and conversions, helping you make data-driven decisions to improve performance and marketing.

NC

Nikole C.

permit tech

Integration rating: 4.5 (2)

The integration with Adobe Analytics is the "brain" of the AEM ecosystem. While AEM helps you create content, Adobe Analytics tells you if that content is actually working. Without it, you are essentially flying blind.

Verified reviewer profile picture

Manisha M.

Senior Analyst

Glassbox support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat

Glassbox FAQs

Q. Who are the typical users of Glassbox?

Glassbox has the following typical customers:
Large Enterprises

These products have better value for money


Q. What level of support does Glassbox offer?

Glassbox offers the following support options:
Chat

Related categories