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Contentsquare Logo

Contentsquare

#1 Digital Experience Analytics Leader for Enterprise Brands

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Contentsquare Pricing, Features, Reviews and Alternatives

Contentsquare product overview

What is Contentsquare?

Contentsquare empowers brands to build better digital experiences. Our cloud-based digital experience analytics platform tracks billions of digital interactions, and turns these digital behaviors into intelligent recommendations everyone can use to improve the customer experience, grow revenue and fuel innovation.

Key benefits of using Contentsquare

- Contentsquare is leveraged by the entire digital team, transforming organizations through brand new customer insights that traditional analytics aren’t able to identify. Marketing, Ecommerce, Product, Analytics, and Operations teams can access the right insights, right when they need.

- Turn your site into a dashboard with our Chrome extension that lets your entire team instantly visualize interactions through Zone-based Heatmaps.

-- Gain Unique Behavioral Insights. Understand how to improve the performance for every step in the customer journey, from site entrance to exit.

- Troubleshoot Fast & Innovate More. Zero in on and quantify the site and app improvements that matter most to your business and to your customers’ happiness. Fix issues fast and go beyond the alarms to uncover ways to improve every aspect of your experience. Use attribution to quantify and prioritize potential improvements.

- Identify, prioritize, and resolve technical and web performance issues happening throughout the digital experience.- Automatically prioritize the most problematic errors in the customer journey to identify what matters most and where you are losing revenue.

- Make the most of your martech stack with our trusted network of over 100 technology & service providers.

Rely on Enterprise Scalability. Reliably deliver insights against any size web site or app and gracefully handle unpredictable workload spikes. As the world’s largest dedicated platform for experience analytics, we analyze billions of micro-behaviors daily

Be Free of Tagging. Automatically capture content elements and interactions - even when the site changes - without the need for additional tags, so you can later decide what to measure

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)
Phone Support

Training options

Live Online
In Person
Documentation
Webinars
Videos

Contentsquare pricing information

Value for money

4.4

/5

94

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Contentsquare features

Functionality

4.7

/5

94

Total features

66

8 categories

Most valued features by users

Data Visualization
Reporting/Analytics
Data Import/Export
Visual Analytics
API
Reporting & Statistics
Dashboard
Search/Filter

Contentsquare users reviews

Overall Rating

4.8

/5

94

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.3/10
Rating distribution

5

4

3

2

1

76

18

0

0

0

Pros
The team is super flexible and supportive and speaks with us like a good friend who happens to be very knowledgeable about CX Analytics.
The support from Content Square in implementing the software was fantastic, not only was the technical integration seamless, but the training and aftercare has been second to none.
This product has been a great resource for our team so far. The onboarding was simple and the help center and training sessions have been a great resource in learning all the platform has to offer.
Cons
Issues around bugs found across the platform. Not show stoppers but can be frustrating when using day-to-day.
As an A/B test specialist, we may have some difficulty looking at tests which are no longer on the site, however we are discussing this currently with the team.
Theres noting so far that I don't like about content square.
Overall Rating

Great Product for Insights into your Customers

Reviewed 10 months ago

Transcript

Tim S. : My name is Tim. I'm the customer experience analyst. My rating for Contentsquare is five stars....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Valuable user insights

Reviewed 2 years ago

ContentSquare helps me to dive further into the user behavior on a page. I mostly use it to pre-validate AB-test ideas, analyse AB-tests, discover bugs on our site and determine general improvements of the user flow.

Pros

ContentSquare has extensive features to analyse user behaviour on a page or on a set of pages. The different type of reports form a great set of tools to uncover more general and very specific insights. I mostly use the zoning analysis and session replay. The CS Live Chrome Extension is very handy and is a great solution for stakeholders and team members to find quick answers to their questions. ContentSquare has integration with our customer feedback tools, Google Analytics and AB-testing software. ContentSquare is relatively fast as well, especially compared to our previous tool ClickTale.

Cons

We sometimes run into bugs. Luckily the Support Team is often quick to reply.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Def worth your investment

Reviewed 13 days ago
Pros

While I was not part of the integration team, I can firmly say Contentsquare is worth it (especially compared to competitors). The variety of data is exceptional from heat mapping to journey analysis and the page comparator. While it may have a learning curve, once you figure it all out the analyses you can pull are very powerful in driving website strategy and improvements.

Cons

My only con is the learning curve. But be patient and you'll be fine.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Excellent features, with some issues

Reviewed 2 years ago
Pros

Great range of features that touch almost every aspect of visitor behavior, from the journey map to individual page interactions. Gives a whole new dimension on the "why" behind the winners and losers of A/B tests. Really caring and responsive customer support team as well!

Cons

Issues with performance, especially when taking in data from a large variety of external campaigns, do create somewhat significant barriers to using the platform to its fullest extent.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool understanding Customer painpoints

Reviewed 13 days ago

It is really a great tool !! Would be happy to see if it handle Mobile application session replays and more real time monitoring !!!

Pros

* Zoning Analysis (Feel like some unique feature compared to other tools) * Session Replay (Helps in identifying customer experience directly by playing sessions) * Error Analysis (helps identifying customer issues)

Cons

* Workspace creation can be improved a lot with lot of URL splitting options * Sometimes the segment is not carried away properly and drilldown from impact or any other page , we need to select mapping /segment manually again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great experience with Contentsquare

Reviewed 14 days ago
Pros

I really love Contentsquare's snapshot and find and fix features. They are easy to use and are really great for making real-time updates to our website.

Cons

The software can be a bit overwhelming with so many features but if you give it a bit of time and learn as much as you can through Contentsquare University and other training tools, you'll realize that all of the features are beneficial and makes the software more robust.

Contentsquare FAQs and common questions

Q. What type of pricing plans does Contentsquare offer?

Contentsquare has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Contentsquare?

Contentsquare has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Contentsquare support?

Contentsquare supports the following languages:
English, French, German, Portuguese, Spanish


Q. Does Contentsquare offer an API?

Yes, Contentsquare has an API available for use.


Q. What other apps does Contentsquare integrate with?

Contentsquare integrates with the following applications:
InMoment, Confirmit, Verint Digital Feedback, Kibo Personalization, Powered by Monetate, Interaction Studio, Google Analytics 360, JW Player, Botify, MPulse, Datadog, Medallia Experience Cloud, GetFeedback, BrandLock, Qualaroo, Delighted, Dynatrace, Tealium Customer Data Hub, Qualtrics CustomerXM, ComScore, Segment, SiteSpect, Wunderkind, Dynamic Yield, Stackla, MaritzCX, Drift, PowerReviews, Yieldify, Bazaarvoice, Adobe Analytics, Olapic, VWO Insights, Kameleoon, Vivocha, Usabilla, Salesforce Sales Cloud, Domo, Optimizely, zenloop, Demandbase One, AppDynamics, Kaizen, 6sense, Namogoo Digital Journey Continuity, Tableau, MyFeelBack, Heap, Vimeo Pro, Adobe Experience Manager, Blue Triangle, UserTesting, AB Tasty, Brightcove, New Relic, Google Marketing Platform, BigCommerce


Q. What level of support does Contentsquare offer?

Contentsquare offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support

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