Grasshopper Features

Grasshopper

Turn the World Into Your Office

4.48/5 (289 reviews)

Grasshopper Feature Summary

  • Toll Free Numbers
  • Local Numbers
  • Keep Your Existing #
  • Custom Main Greeting
  • Unlimited Extensions
  • Name Directory
  • On Hold Music
  • Unlimited Call Handling
  • Conference Calling
  • Voice Studio
  • Call Forwarding
  • Call Screening
  • Voicemail Transcription
  • Voicemails delivered to your email

Competitor Feature Comparison

Call Center Management
Call Monitoring
Call Recording
Conferencing
Voice Mail
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Call Center Management
Call Monitoring
Call Recording
Conferencing
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Call Center Management
Call Monitoring
Call Recording
Conferencing
Voice Mail
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Mobile apps

iOS App


23,239 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


2,679 reviews

Grasshopper Feature Reviews

25 reviewers had the following to say about Grasshopper's features:

Vivian Redler

Grasshopper Business Phone service

2019-07-23

Overall the system is easy to operate.

Pros

Flexible, easy to use system and to forward calls and access voice mail. Simple for clients to navigate system to contact individual persons with in the company.

Cons

The function of forwarding calls to individuals cell phones is not as clear as it could be to the end user as the caller ID only comes through as the company name or the recipients name since the call originated to the company, then the individual.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheree White

Up to recently, my experience has been very good. Something has changed.

2018-05-21

We can make long distance phone calls without an additional charge and we can make calls from any phone using our business number.

Pros

The availability to get a transcription of a voice mail makes keeping up with our clients' needs when we can't listen to a voice mail much easier.

Cons

Recently, something changed, and Grasshopper is no longer receiving a caller id, which means that we have to register the phone number every time we want to make a call through the Grasshopper system, from our office.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from LogMeIn


Thanks for the review, Sheree! Looking at your ticket history we believe this is an issue with your local number carrier unfortunately. I can see how frustrating that must be so if you need help reaching out to your carrier to resolve, please let us know.

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Jennifer Bettinger, CPPM

Verified Reviewer

OK tool for start-up or virtual business

2018-05-04

Pros

Dedicated number can be linked to any phone including personal devices voice messaging features included

Cons

when forwarding a call to a personal device the caller ID shows "Grasshopper" instead of the actual number calling

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: GetApp
Helpful?   Yes   No
Read more
Jesse Hillis

Great service and a great value!

2018-05-15

Extension based call routing and voicemail.

Pros

Being able to use my existing phone for incoming and outgoing calls allows us to maintain a professional feel to our clients no matter where we are and what we're doing.

Cons

The only thing I can wish was better is incoming caller ID. When we get an incoming call it just displays the business number and not the caller's information.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan McAnulty

The best choice for an 800 number in a modern small business

2018-07-02

Pros

No hardware required, no complex setup. Easy routing of multiple extensions to different employee numbers.

Cons

The web interface is a little dated looking, but it isn't needed often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from LogMeIn


Thanks for the 5 star review Bryan! Glad to hear Grasshopper is working out so well for you and great suggestion! Will share with our product team.

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Alex Kinter

Grasshoper helps entrepreneurs scale their office environment

2020-02-14

My overall experience has been great with Grasshopper. Their customer service is awesome and super helpful.

Pros

It really helps startups put the best voice forward facing to their prospects and patrons.

Cons

I wish you could change what comes up on the caller ID when you call from your grasshopper number so that it can be cohesive with your brand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William Mendoza

Voice/Voicemail

2019-02-12

Pros

It easy to use and add caller to Queue.

Cons

It design to take multiple calls but not great for 5 calls in a row.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kellyn Delgado

Verified Reviewer

Grasshopper is Awesome!

2015-04-17

I found Grasshopper and now my calls show up with my Grasshopper number as my caller ID and it even announces calls based on what extension they dialed so I have an idea what the call is about.

Pros

Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email.

Cons

No ability to send and receive text messages as this is popular among businesses now, no new feature upgrades since I started using the service a few years ago, Every once in a while a call won't go through for some odd reason but it is rare, the interface could use a fresh coat of paint while still retaining some of the advanced features.

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No

Response from Grasshopper


Thanks so much for the feedback and kind words! We have texting on our radar, it just isn't something we've put in the works yet. We love the idea of being able to text customers, so it's something we're hoping to add in the future.

I'll communicate your thoughts on the interface to our product team. Thanks again for the feedback! - Mary

Read more
Hunter Starnes

Experience with Grasshopper has been awesome!

2018-05-15

Having a office number for my business and with the convenience of using my cell phone.

Pros

Voicemails over email and in the app. Caller ID in the app.

Cons

No texting. Caller ID not available on mobile when receiving calls (at least through the Android app).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
William Lossi

Grasshopper is great!

2018-05-15

Having aore professiabl looking number for my company!

Pros

It makes it easy screening calls and when my phone dies it still takes messages.

Cons

Such as text messaging and caller id, but it is worth it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
JudyAnn Lorenz

A clear, uncomplicated tool that works well for me

2018-04-11

It is an economical, efficient system to use. The app with the little grasshopper face is memorable and cute.

Pros

I like having a transcription of a voice mail (even when it isn't really clear.)

Cons

The call logs are difficult to 'translate' when I need to see if a number has actually called us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Norma Byron

Our team works in multiple states. The system facilitates communications with members and clients.

2018-05-19

Allows me to manage telephonic communications with my team and receive PDF faxes.

Pros

The directory routes callers directly to the team member responsible to handle the communication topic at hand.

Cons

The Grasshopper system drops calls -- it could be more stable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from LogMeIn


Thanks for the 5/5 Norma! Have you reached out to our support team about the dropped calls? If not, please do so we can look into this.

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Kevin McCarthy

Love it.

2019-02-10

The price for establishing or transferring a toll free or local number is a bargain once you realize that you now have a switchboard that will route your calls to land lines or cell phones.

Pros

Value, flexibility, features, mobile app.

Cons

The setup is a little clunky, but the end result bid worth the learning curve.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Allows me to be professional and mobile operating a one man business.

2018-05-15

Pros

I like the voice mails emailed to me.

Cons

I also wish I could use caller id.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
John D. Krasowski

Grasshopper is my go to call controller!

2019-04-30

Pros

Grasshopper enables me to easily build and maintain a call routing system that is professional and responsive.

Cons

I do wish that Grasshopper enabled call recording during the entirety of the conversation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Abraxas

Good for price but still needs more features

2018-12-06

Overall experience with Grasshopper is good. I've used their service for over 2 years now and I do still consider other options, but always stick with Grasshopper due to their ease of use and competitive price.

Pros

As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording. It's straight forward and works well.

Cons

It would be great to simply have a caller ID. Also, it needs texting service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Rian Ingersoll

Best Virtual Phone!

2018-05-18

Pros

Where when a caller chooses a specific number, grasshopper will ring multiple phones at once until the call is answered!

Cons

The incoming Caller ID is correct, however the GH Log will show they called Line 2, when I know it was line 1..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from LogMeIn


We love the title of your review Rian! Thanks for the thoughtful review. Happy to hear Grasshopper has been such an easy switch for you.

Read more
Cinnaomn Crake

Grasshopper has helped me keep my number while physically moving

2018-05-15

Pros

Easy to use; customer service is very helpful.

Cons

Outgoing calls with the number on the caller ID is not very easy, but that's minor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rachel Salas

It has been easy for me to use after my initial set up with customer service.

2018-05-21

Remote.access Virtual office anywhere Call forward Emails. Lice mails

Pros

I like that you can call forward and check remote access voice mails and email them to my sales dept for follow up.

Cons

Would like to call forward into a main office number that will require prompts after the customer call is picked up from that main system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from LogMeIn


Thanks for your review Rachel! Glad to hear Grasshopper has been easy to use for you.

Read more
Tim Styles

Basic but excellent. Gets the job done.

2019-03-27

Overall this is a great tool. Very easy to use and works just as well as a handheld phone.

Pros

Interface is very easy to use. Voice quality is great!

Cons

No easy way in the UI to MUTE yourself while on a call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Charles Lambertz

This has been a game changer for my business

2018-05-15

Freedom, flexibility, accessibility.

Pros

Being able to schedule which staff will be responsible for taking calls has also created greater efficiencies within our office.

Cons

The only real area I would like to see improved would be for the caller id to push through rather than the indication of my office phone number when someone calls in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kendra Robb

Your office on the go! Answer anywhere!

2019-12-04

Easy to keep track of and follow up on phone calls or messages.

Pros

Easy for multiple users on a business line, can leave notes on messages for others to see, and can get the messages via email.

Cons

Wish you could transfer calls from one line/user to another.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Music company, 1-10 employees)

Grasshopper is perfect for home, on the go and remote work businesses

2018-11-29

One great feature Grasshopper offers is receiving faxes.

Pros

It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference.

Cons

I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carissa Rodarte

Grasshopper is great!

2019-10-15

It has been great and I would highly recommend. The user friendly website is helpful.

Pros

The option to email the voicemails are a real plus too!

Cons

However, we know calls will always get transferred if we can't pick up the phone and that is comforting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Nelson

Grasshopper allows us to easily host a 24-hour toll-free Helpline with a simple interface.

2018-05-18

Grasshopper allowed us to create a new toll-free Helpline program hosted by volunteers around the country.

Pros

The simple interface makes it easy to coordinate Helpline host schedules, manage call forwarding, and facilitates message retrieval.

Cons

The Grasshopper mobile app occasionally encounters issues requiring re-installation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more