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Loom Logo

Video making solution facilitating workplace communication

Last updated: March 2025

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Table of Contents

Loom - 2025 Pricing, Features, Reviews & Alternatives

What is Loom?

Loom is a video making solution designed to help businesses facilitate workplace communication through video or screen recording capabilities. It allows users to utilize the web interface to capture screens or record front-facing camera videos and share them via a link with stakeholders.

Key features of Loom include online video sharing, customizable branding, encryption, collaboration, commenting, and animation previews. Designed for engineering, sales, customer success, leadership, and customer support teams, Loom allows users to duplicate or trim video copies, send personalized videos, and receive notifications for every view. Plus, it allows teams to enable "do not disturb" mode whilst recording on Mac devices, in order to avoid unnecessary interruptions.

Loom can either be deployed on-premise or hosted in the cloud. It enables teams to gather content in a library and share specific videos with groups of people by creating public folders or providing limited access using password protection. It facilitates integration with Gmail, Zendesk, Slack, Embedly and more.

Starting from

12.5

/user

Per month

view pricing plans
start trial
book a demo

Loom’s pros and cons based on 477 verified reviews

To identify what users like and dislike about Loom, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.

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To determine these pros and cons insights, we analyzed responses from 477 verified reviews

Effective online teaching

100% of reviewers feel positive about Loom's online teaching tools. Reviewers appreciate the ability to create high-quality educational content and deliver engaging presentations. They find it valuable for providing instructions that are difficult to explain in writing and enhancing learning outcomes. Users say it makes online learning more personable and helps them connect with students, even across countries. They also mention that it is a game-changer for classroom workflow and is easy to use, which is crucial for educators.

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“I teach second language learners in higher education and it gives them the opportunity to get my feedback using multiple sense/modalities and it makes online learning much more personable.”
“Loom helps me create high-quality educational content and deliver engaging presentations.”

Enhanced team collaboration

98% of reviewers feel positive about Loom's team collaboration features. Reviewers indicate that it saves time by reducing the need to explain tasks multiple times. They appreciate the ability to share updates and feedback asynchronously, which is essential for remote teams. Users say it allows for concise communication and enhances productivity. They also find it useful for showing colleagues how to perform tasks, which fosters a collaborative environment and strengthens team relationships.

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“The best part of the software is you could save repetition where you would have to explain the same software or task to multiple team members or multiple times.”
“It is invaluable for when collaborating with others - for example, I can show my web master what I mean by positioning for website elements and how we can tweak stuff.”

Improved client communication

98% of reviewers feel positive about Loom's client communication capabilities. Users think it is crucial for remote work, allowing them to connect and engage with clients effectively. They appreciate the ease of sharing ideas, proposals, and feedback, which adds a personal touch and professionalism. Reviewers say it helps them explain complex solutions quickly and improves overall communication with clients, leading to better business outcomes.

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“Overall, Loom has worked well for me and my business by helping me connect and engage more with my clients and potential clients which ultimately boosts the company downline.”
“I use loom to communicate with clients and it adds a personal touch and professionalism”

Slow video performance

77% of reviewers feel negative about Loom's video speed performance. Some users report that the app can slow down their PC and browser, and videos can take a long time to upload, especially on slow internet connections. They also mention that the video loading and rendering times can be slow, which affects their workflow. Reviewers indicate that these issues can be frustrating and hinder the overall user experience.

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“Even though the Plugin is great, it can freeze my browser for up to 10 seconds to load and then another few seconds to start recording.”
“The phone app is very slow when it comes to videos uploading, it sometimes takes hours for the video to be uploaded, they need to fix this.”

Frequent bug issues

53% of reviewers feel negative about Loom's bug issues. Some users report that the software can be buggy, with frequent crashes and login problems. They mention that updates can be inconvenient and sometimes cause more issues. Reviewers also indicate that the desktop application is not particularly stable, and they often encounter glitches that disrupt their work. These bugs make the tool less reliable and can be a significant drawback.

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“The software can be buggy at times even if you have all the recent updates set up.”
“With its bugs and crashes, it fails to impress when compared to other recorders I have used.”

Loom's key features

GetApp's analysis of 105 verified user reviews collected between July 2021 and January 2025 identified Loom's most critical features and how it performs according to users.

Video Creation

Reviewers appreciate Loom's video creation capabilities for their simplicity and user-friendliness. They find it easy to record their screen, webcam, or both simultaneously, and value the ability to add annotations and effects. Users report that Loom is effective for internal and external communication, training, and tutorials. They highlight the quick setup and sharing process, noting that videos can be created and shared with just a few clicks. Some users mention limitations in the free version, such as a 5-minute recording limit. Of the 42 Loom users who gave detailed accounts of their use of Video Creation, 100% rated this feature as important or highly important.

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“I like that It helps to create a video through recording and you could choose to either create a video just recording your screen, yourself or you could create a video recording both yourself and your screen.”
“I enjoy video creation in Loom because it is a user-friendly platform that allows me to quickly and easily create high-quality videos. With Loom, I can easily record my screen, webcam, or both at the same time, and I can also add annotations, images, and other effects to my videos. Additionally, I can easily share my videos with others by simply sending them a link.”

Screen Recording

Reviewers indicate that Loom's screen recording feature is highly useful for creating tutorials, demos, and presentations. They appreciate the ability to record the entire screen or specific tabs, and the option to include a webcam feed. Users find the interface intuitive and the recording quality excellent. They say it enhances productivity and communication, allowing for clear and concise explanations. Some users mention occasional technical issues, but overall, they find it an essential tool for remote work and training. Of the 67 Loom users who gave detailed accounts of their use of Screen Recording, 99% rated this feature as important or highly important.

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“The easiest way to show how to do a task or present a project, idea or presentation without having to book a meeting and schedule a time that fits in everyone's calendar. With one click you start screen recording, plus it makes it personal with the added screen of your video camera!”
“What I love about the screen capture feature is that you can either select the entire screen, select one tab, or record the tab/screen and on top of that add your video. ”

Audio Capture

Users report that Loom's audio capture feature is effective for recording clear and high-quality audio alongside video. They appreciate the ability to use different audio interfaces and microphones, which enhances the overall recording quality. Reviewers find it convenient for creating instructional videos and providing feedback. They highlight the seamless integration of audio and video, and the AI's ability to reduce background noise. Some users suggest improvements for standalone audio recording, but overall, they are satisfied with the audio capture capabilities. Of the 44 Loom users who gave detailed accounts of their use of Audio Capture, 95% rated this feature as important or highly important.

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“Loom allows me to use my different audio interfaces and microphones, which allows me to record a much higher quality voiceover than if I were to use AirPods or iMac built-in microphone!”
“Loom's audio capture quality is impressive. When I'm recording my voice or using the built-in microphone, the clarity and sound quality are excellent. ”

File Sharing

Reviewers feel that Loom's file sharing capabilities are convenient and efficient. They appreciate the ease of sharing videos via links, which simplifies collaboration and communication. Users mention the ability to track views and set expiration dates on shared files, which helps in managing access. They find it useful for sharing instructional videos and project updates with team members and clients. Some users highlight the integration with other platforms, making it easy to embed videos in emails and documents. Of the 33 Loom users who gave detailed accounts of their use of File Sharing, 94% rated this feature as important or highly important.

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“File sharing is easy because there I just copy and paste the link and my recording will be accessible. I also have a way to know if my student has viewed the video I just shared which helps me monitor their participation. ”
“File sharing with loom is the best in the market due to it's easy embed, links, comments and collaboration on the platform itself”

Screen Capture

Reviewers indicate that Loom's screen capture feature is versatile and easy to use. They appreciate the ability to capture the entire screen or specific areas, which is helpful for creating instructional content and highlighting key points. Users find the quality of the captured images to be high, with no blurring even when switching screens. They mention the integration with Google Chrome and the option to download or share screenshots via links. Some users note occasional upload issues, but overall, they find the capability reliable. Of the 41 Loom users who gave detailed accounts of their use of Screen Capture, 90% rated this feature as important or highly important.

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“I like the many options to just record a screen or my whole desktop screen because sometimes I need to open an app whike recording and this feature allows me to hids that extra screen. Loom alo captures my whole screen, nothing left out and the quality is just really good. Nothing blurs even if I switch from one screen to another.”
“I loved that Loom gave you options to choose what screen to capture, whether it was just a specific tab or an entire window. ”

Video Editing

Reviewers highlight the simplicity and user-friendliness of Loom's video editing tools. They appreciate the ability to trim, clip, and combine video segments, as well as add text, music, and graphics. Users find these editing capabilities helpful for refining and improving their videos without needing additional software. They mention that the editing tools are easy to find and use, making the process efficient. Some users feel the editing capabilities are limited, but overall, they find them sufficient for basic video editing needs. Of the 37 Loom users who gave detailed accounts of their use of Video Editing, 78% rated this feature as important or highly important.

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“I like the video editing capability which according to me allows you to add/edit a transcript, clip out areas of the video, combine clips, edit video settings. This makes it easy possible to avoid tool hoping in order to edit the video. I think this is an incredible feature that the Loom team included.”
“It allows quick edits, this is helpful when there is a mistake in the recording or if the video is too long.”

All Loom features

Features rating:

Preview Functionality
Activity Dashboard
Personalization
Sales Onboarding & Training
Video Support
Commenting/Notes
Audio/Video Recording
Social Sharing
Video Capture
Access Controls/Permissions
Privacy Options
Media Library
Communication Management
Collaboration Tools
Search/Filter
Screen Sharing
Content Management
Customizable Branding
Workflow Management
Mobile Access
Real-Time Notifications
Engagement Tracking
Speech-to-Text Analysis
Annotations
Activity/News Feed
Real Time Editing
YouTube Uploading
Alerts/Notifications
Audio Calls
Discussions/Forums
Third-Party Integrations
Brainstorming
Activity Tracking
AI/Machine Learning
Video Management
Video Call Recording
Video Archiving
Split/Merge
Content Library
Single Sign On
Customizable CTAs
Desktop/Browser Sharing
Role-Based Permissions
Reporting/Analytics
Reporting & Statistics
File Transfer
Mobile Screen Sharing

Loom awards

Loom alternatives

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12.5

/user

Per month

Free trial
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Starting from

13.49

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Loom pricing

Starting from

12.5

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range
view pricing plans
start trial

User opinions about Loom price and value

Value for money rating:

Of 71 reviews that provide robust commentary on Loom's price and value, 75% mention it in a positive light.

Most users consider Loom to offer good value for money, especially appreciating the availability of a free version that allows users to record videos up to 5 minutes. They find this limitation helps keep information concise and is often sufficient for many use cases. Reviewers appreciate the ability to test the pro version through a free trial, which helps them make an informed decision before committing to a paid plan. They also find the pricing of the pro version acceptable and affordable compared to other platforms, noting that it includes additional features and storage capacity.

Some users report that the free version's limitations, such as the 5-minute recording cap and restricted storage, can be frustrating, especially for heavy users. They feel that the transition from the free to the paid version offers minimal additional benefits aside from extended recording time and storage. Some reviewers also mention that the cost of the premium version can be relatively high compared to alternatives, making it less attractive for those on a tight budget. Despite these drawbacks, many users still find Loom to be a valuable tool that fits within their budget and meets their basic needs for screen recording.

Check .

To see what individual users think of Loom's cost and value, check out the review excerpts below.

“Either way, Loom allows you to test the pro version for a couple of weeks which is good to know more about the PRO features before you pay.”
“Ease of creating videos and sharing them with a click-Use of tags and mentions-Screenshot management-Free version available-Affordable”
“The free tier is very time-restricted, only 5 mins max recordings, which makes the paid version a must for heavy users, which can be annoying compared to some of the other video platforms available”

Loom integrations (45)

Integrations rated by users

We looked through 477 user reviews, to identify which products are mentioned as Loom integrations, and what is the users perception.

Slack logo
Slack

Integration rating: 5.0 (7)

Adding videos to your project and let your team comment on them can help everything to stay on the same page.

Because, It's often easier for me to say what I mean rather than write it out

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Miguel Delgado

Desarrollo de nuevos negocios

1/2
Asana logo
Asana

Integration rating: 5.0 (2)

Being able to share your videos directly with Asana and your team saves a lot of time and improves engagement.

Verified reviewer profile picture

Miguel Delgado

Desarrollo de nuevos negocios

Gmail logo
Gmail

Integration rating: 5.0 (4)

Google Meet logo
Google Meet

Integration rating: 5.0 (2)

Trainual logo
Trainual

Integration rating: 5.0 (2)

Notion logo
Notion

Integration rating: 5.0 (1)

Google Drive logo
Google Drive

Integration rating: 5.0 (1)

Tidio logo
Tidio

Integration rating: 5.0 (1)

Zapier logo
Zapier

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Trello logo
Trello

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Gmelius logo
Gmelius

Integration rating: 5.0 (1)

YouTube logo
YouTube

Integration rating: 5.0 (1)

HubSpot CRM logo
HubSpot CRM

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Dropbox Business logo
Dropbox Business

Integration rating: 5.0 (1)

Loom support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat
24/7 (Live rep)

Training options

Videos
Documentation
Webinars

Loom reviews

Overall rating

4.7

/5

477

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.13/10
Rating distribution

5

4

3

2

1

360

98

7

4

8

Pros
“Overall Loom is super easy to use and the video quality is perfect for what we use it for.”
“Loom helps me create good, high-quality content with an attractive appearance. This provides a great opportunity for the audience to attend my future webinars.”
“Overall product is good, and at this moment it's the best product we found, it's very easy to use, and it makes fun to record vídeos and they look good.”
Cons
“If I have to say anything negative about this service it it would be that slow internet connections can hinder the speed and fluidity of working with this tool.”
“I was invited by a loom affiliate during the course of a job interview. The recruiter was the rudest and most inept I had ever encountered, and it wasn't mentioned that this was an affiliate link.”
“Often I have trouble with the audio. I will record an entire video only to play it back and realize there is no audio.”

Loom FAQs

Q. What type of pricing plans does Loom offer?

Loom has the following pricing plans:
Starting from: $12.50/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Loom?

Loom has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Loom support?

Loom supports the following languages:
English


Q. Does Loom support mobile devices?

Loom supports the following devices:
Android, iPad, iPhone


Q. Does Loom offer an API?

No, Loom does not have an API available.


Q. What other apps does Loom integrate with?

Loom integrates with the following applications:
Dropbox Business, Gmail, Trello, Microsoft Teams, Slack, Intercom, Zendesk Suite


Q. What level of support does Loom offer?

Loom offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

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