MAXvoice Pricing, Features, Reviews & Comparison of Alternatives

MAXvoice

Communication tool that connects teams via voice calling

5.0/5 (11 reviews)

MAXvoice overview

What is MAXvoice?

MAXvoice is a cloud-based communication platform that lets businesses use voice calling and team chat to connect with customers, partners, vendors, support resources, and co-workers across multiple locations. It enables organizations to manage workflows by automatically routing call requests to concerned teams or professionals through individual direct inward dialing (DID) numbers.

Features of MAXvoice include online ticketing, billing, automated attendant, dual call paths, call monitoring, emergency notifications, collaboration, user management, and more. The application provides a built-in call center solution, MAXcallcommand, which lets administrators track and maintain customer call records on a unified dashboard. MAXvoice offers a SecretLair module, which allows teams to quickly connect with internal and external resources to exchange documents, share screens, and hold audio or video conferences.

MAXvoice provides an API and Zapier integration, which lets businesses connect with several third-party platforms, enabling businesses to push and pull data across systems.
www.vantageunified.com

Pricing

Starting from
$7.50/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English

MAXvoice reviews

Excellent
11

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.8
  5.0
John Fineran

Communication with my customers and prospects are so much easier

Used daily for 2+ years
Reviewed 2020-03-20
Review Source: Capterra

Work life has gotten so much easier and I haven't been tied to my deskphone. Being mobile is important in the Internet business. Designing websites are a very flexible business, you need to be able to communicate with your customers and prospects all the time.

Pros
Customization and management of my service is important to me. Additionally, blocking all the SPAM calls that are received and controlling when my phone rings and / or goes directly to voicemail is a huge plus.

Cons
The location of and titles of some of the tools in the software doesn't make sense from a "common sense" stand point. I am sure the engineers who created it, have a reason for where they put the tools and what they were named, but with some requests, these have been adjusted or explained.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew Agasar

Great Overall Service

Used daily for 2+ years
Reviewed 2020-03-17
Review Source: Capterra

Pros
The software was simple to install. It has many of the features that I was looking for. Their customer service and support is incredible. I haven't had many issues in over 3 years, but when I have had some problems, they've been fixed with one call into support.

Cons
The only issue I have is with their mobile app. I ended up not using it and just choosing to forward my calls to my cell phone.

Response from Vantage Unified Communications


Hi Andrew,
Thanks for the great feedback! We really appreciate your input and are definitely looking to improve in anyway we can. Hopefully this is something you can expect to see from us soon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jeffrey Wurmbrand

Outstanding Product

Used daily for 6-12 months
Reviewed 2020-06-26
Review Source: Capterra

MaxVoice is assisting me in changing entire enterprise over to a cloud solution from a mixture of old TDM and VOIP products that were not serving our needs.

Pros
The ease of use and maneuverability thru the screens. Also if there was an issue reaching out for support is fast and easy. Very user friendly.

Cons
Actually changing webphone colors to green for webphone and red for no webphone instead of the opposite which is what there is now....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dino Peronti

Investment Property Services

Used monthly for 2+ years
Reviewed 2020-07-07
Review Source: Capterra

Pros
The customer service is amazing. I also liked that we were able to take our phones home when working remote and they operate just as if we were in the office.

Cons
It could be a little more user friendly when making changes on the phone display (extensions). I always have to contact customer service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Tricia Wojdon

No cons!

Used daily for 1-2 years
Reviewed 2020-03-18
Review Source: Capterra

The software itself is great and easy to use. I've never had any issues when a new hire is brought on and it's seamless to get them set up in the system.

Pros
We are very happy with the decision to switch phone providers. We have not had any major issues or concerns. The staff at Vantage is always pleasant and handles every question or request quickly and offers support and suggestions.

Cons
I don't have anything negative to add. We haven't tested any integrations with other software but may choose to in the future.

Response from Vantage Unified Communications


Hi Tricia,
Thanks for the review! We really appreciate and value your positive feedback! We are glad to hear that you are happy with making the decision to switch over to MAXvoice. Service and support is one of our top priorities here and we're always ready to help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

MAXvoice pricing

Starting from
$7.50/month
Pricing options
Subscription
View Pricing Plans

MAXvoice is available across 2 pricing tiers: Standard and Limited. Pricing starts at $7.50/user/month and scales with each tier, outlined below:

MAXvoice Standard - $17.50
MAXvoice Limited - $7.50

MAXvoice features

API
Call Monitoring
Call Recording
Call Routing
Chat
Contact Management
Instant Messaging
Video Conferencing
Voice Mail

Activity Dashboard (138 other apps)
Automatic Notifications (110 other apps)
CRM Integration (82 other apps)
Call Transfer (98 other apps)
Caller ID (88 other apps)
Communication Management (102 other apps)
Conferencing (107 other apps)
Customizable Branding (81 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Third Party Integration (166 other apps)

Additional information for MAXvoice

Key features of MAXvoice

  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving
  • Audio / Video Conferencing
  • Blended Call Center
  • Call Center
  • Call Conferencing
  • Call Logging
  • Call Queues
  • Chat / Messaging
  • Distributed Call Recording
  • Employee Directory
  • File Sharing
  • Hotkeys
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Knowledge Base
  • MIS Reporting
  • Manual Dialer
  • Multi-Part Conferencing
  • Multi-User Collaboration
  • Outbound Call Center
  • Queue Management
  • Real-time Chat
  • Recording Bookmarking
  • Reporting/Analytics
  • Ring Groups
  • Scheduled Recording
  • Telemarketing Management
  • Unified Communications
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • Web Conferencing
View All Features

Benefits

-Dedicated Onsite Implementation Team of Voice Specialists
-LAN/WAN Specialist
-Communication Concierge
(24/7/365 Customer which are our employees - inhouse/onshore English as a 1st language)