Noble Solution Suite Pricing, Features, Reviews & Comparison of Alternatives

Noble Solution Suite

Omnichannel contact management with compliance

4.0/5 (8 reviews)

Noble Solution Suite overview

What is Noble Solution Suite?

Noble Solution Suite offers contact management, strategy planning, resource management, & compliance tools for companies of all sizes. Noble Solution Suite's contact center includes IVR, messaging, VoIP, and more. Noble Solution Suite also equips users with speech analytics and workforce management tools.
www.noblesystems.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, India and 4 other markets, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Noble Solution Suite screenshot: See real-time contact center data from any internet-enabled deviceNoble Inbound 100 from Noble SystemsNoble Solution Suite screenshot: The Omnichannel Composer Agent Desktop allows agents to handle multiple voice and non-voice contacts simultaneously to improve agent optimizationNoble Solution Suite screenshot: The intuitive IVR Callflow Manager makes it easy to define call routing rules without technical programmingNoble Solution Suite screenshot: The Noble Compliance Appliance provides a patented solution for managing TCPA wireless dialing regulations, while also checking for a range of compliance requirements, in real-timeThe Right Agent Desktop Experience Matters – Noble Composer from Noble SystemsCommand and Control Your Contact Center – Noble Harmony from Noble Systems

Noble Solution Suite reviews

Value for money
Features
Ease of use
Customer support
  3.4
  4.4
  3.8
  4.4
Bruce Hale

Noble Solution Suite

Used daily for 2+ years
Reviewed 2019-09-30
Review Source: Capterra

As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product.

Pros
Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.

Cons
Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sara Riggenbach

Noble has been able to be nimble with the development of their platforms to support our business.

Used daily for 2+ years
Reviewed 2017-11-06
Review Source: Capterra

Noble has been able to fulfill development requirements other vendors could not. We are a clinical contact center and our use of the system varies based upon clinical study requirements. with other systems we were required to set up work around processes. To date with Noble work arounds are a thing of the past.

Pros
flexibility and ease of use. The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.

Cons
Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support. With other systems we have been able to schedule and receive a PDF attachment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Lamas

The software is very confusing initially, however with practice the user gets used to it.

Used daily for 2+ years
Reviewed 2018-08-02
Review Source: Software Advice

I would recommend this dialer to anyone but I would warn of the sticker shock pricing,.

Pros
Anything you would want to do with a dialer you can pretty much do with Noble. The collectors love it, after the initial shock of it. But they used to hate the dialer now they love it.

Cons
Its is a very frustrating system to learn initially, and it very expensive compared to other dialers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Very good CRM Solution

Used daily for 1-2 years
Reviewed 2018-10-25
Review Source: Capterra

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service!

Pros
This software is very flexible in a way that you can manipulate it based on your needs. They have many purchasable add-ons that can be integrated in your instance of this software, really puts you in control!

Cons
I think one of the main things that we face as a challenge is upgrades. Upgrades often break personal/system configurations that may cause failures eventually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Patrick Yii

It was very frustrating in the beginning. After a while, it got easier and was able to utilize more

Used daily for 1-2 years
Reviewed 2018-01-11
Review Source: Capterra

Took me too long to finish and the page crushed, had to redo the whole thing.

Pros
I like Harmony best, mostly with the Wallboard and Utilities. in Wallboard, you can see who is not on the phone. In Utilities, you can see who logs in too many times.

Cons
My number one concern is the refresh rate. Sometimes after I updated something in say, profile in Harmony, it would take a while to update in real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Noble Solution Suite pricing

Pricing options
Subscription
View Pricing Plans

Noble is licensed on a concurrent user basis. Cloud deployments are billed on a monthly basis for licensing and usage, plus telco costs, with a one-time, upfront charge for implementation.

Contact Noble for detailed pricing.

Noble Solution Suite features

API (169 other apps)
Activity Dashboard (88 other apps)
Automatic Notifications (68 other apps)
CRM Integration (74 other apps)
Call Monitoring (73 other apps)
Call Recording (106 other apps)
Call Reporting (64 other apps)
Call Routing (81 other apps)
Call Transfer (74 other apps)
Caller ID (72 other apps)
Chat (87 other apps)
Conferencing (79 other apps)
Instant Messaging (68 other apps)
Monitoring (68 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (91 other apps)
Third Party Integration (98 other apps)
Video Conferencing (62 other apps)
Voice Mail (61 other apps)

Additional information for Noble Solution Suite

Key features of Noble Solution Suite

  • PBX integration
  • Call blending
  • Collections workforce
  • Flexible scripting
  • Multiple dialer modes
  • Skills-based routing
  • Incoming call management
  • Workforce management
  • XML data pull
  • Multiple scripts
  • Phone key input
  • Call center
  • Multi-line support
  • Call logging
  • Supports caller ID
  • Play music on hold
  • Account payment system
  • Customer service interface
  • Supports conference calls
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Benefits

Noble Solution Suite's contact center, workforce management, and real-time speech and data analytics allow companies to select a point solution, or to create a unified platform with patented synergistic integration.

Noble Solution Suite's cloud-based platform offers innovative technologies with more than 120 patents.

The Noble inbound 100 solution is designed specifically to target the needs of inbound service organizations.

One of Noble’s key advantages is the solution's flexibility for integration with existing systems.

Noble Solution Suite offers solution for customer service, collections, fundraising, inside sales, lead generation, telemarketing and more.