Noble Suite Pricing, Features, Reviews & Alternatives

Pros
The Noble solution suite offers nearly everything conceivable option across all functions of an integrated call center including ability to operate a variety of outbound campaign types, a seamless blending environment to optimize staffing to handle inbound demand and outbound needs. The agent screens offer a ton of options for dynamic customization based upon each record and loads of automation to remove repetitive tasks and reduce human error.

Cons
With so many options, it can be daunting at the beginning to begin to assess and document how to go about starting down the path towards system deployment. I highly recommend utilizing the Noble U classes ahead of time to learn how the system fits all the modules together and to begin to grasp all of the system's functionalities.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.

Cons
Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I appreciate the systems ability to create what ever you want. Though that in itself can be a problem if you do not have a very clear understanding of what you want and how you want it to perform.

Cons
It would be nice if it played well with our CRM.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is extremely flexible. You can make it do almost anything you want.

Cons
Implementation is a nightmare. The implementation team doesn't seem to understand the various use cases and therefore aren't especially helpful in the design phase other than trying to expedite the timelines. I highly recommend that you have someone with a lot of experience on your own team prior to selecting this software. Otherwise just choose a different product. We had no such issues with our previous dialer. Maintenance is also a nightmare. Getting answers to the simplest questions can take forever.

Rating breakdown

Likelihood to recommend: 0/10

Pros
The software is relatively easy to use and adopt from an end user experience perspective. There is alot of built in flexibility that gives us options to implement the software to meet our specific business needs. From the design of the Composer screens to the ability to track and manage compliance, we can set it up the way it makes most sense to us.

Cons
With great power comes great responsibility. The software and its components are complex. Making it look easy to the end users requires a great deal of oversight and knowledge from our administration team. The most difficult part of managing the software is that there are so many components used to support the flexibility and keeping them all upgraded, patched for security and configured consistently across multiple servers is an ongoing challenge. Would like to work towards more of a release cadence and have the confidence to transition to more of a SaaS model.

Rating breakdown

Likelihood to recommend: 8/10