As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product.
Pros
Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.
Cons
Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.
Rating breakdown
Likelihood to recommend: 10/10
Noble has been able to fulfill development requirements other vendors could not. We are a clinical contact center and our use of the system varies based upon clinical study requirements. with other systems we were required to set up work around processes. To date with Noble work arounds are a thing of the past.
Pros
flexibility and ease of use. The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.
Cons
Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support. With other systems we have been able to schedule and receive a PDF attachment.
Rating breakdown
Likelihood to recommend: 10/10
I would recommend this dialer to anyone but I would warn of the sticker shock pricing,.
Pros
Anything you would want to do with a dialer you can pretty much do with Noble. The collectors love it, after the initial shock of it. But they used to hate the dialer now they love it.
Cons
Its is a very frustrating system to learn initially, and it very expensive compared to other dialers.
Rating breakdown
Likelihood to recommend: 7/10
With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service!
Pros
This software is very flexible in a way that you can manipulate it based on your needs. They have many purchasable add-ons that can be integrated in your instance of this software, really puts you in control!
Cons
I think one of the main things that we face as a challenge is upgrades. Upgrades often break personal/system configurations that may cause failures eventually.
Rating breakdown
Likelihood to recommend: 5/10
Took me too long to finish and the page crushed, had to redo the whole thing.
Pros
I like Harmony best, mostly with the Wallboard and Utilities. in Wallboard, you can see who is not on the phone. In Utilities, you can see who logs in too many times.
Cons
My number one concern is the refresh rate. Sometimes after I updated something in say, profile in Harmony, it would take a while to update in real time.
Rating breakdown
Likelihood to recommend: 7/10
Noble is licensed on a concurrent user basis. Cloud deployments are billed on a monthly basis for licensing and usage, plus telco costs, with a one-time, upfront charge for implementation.
Contact Noble for detailed pricing.
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