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Alvaria CX Suite

Turn your customer experience into a competitive advantage.

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Alvaria CX Suite Pricing, Features, Reviews and Alternatives

Alvaria CX Suite product overview

What is Alvaria CX Suite?

Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. The Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader for compliant outbound contact management.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
24/7 (Live rep)

Training options

In Person
Documentation
Live Online
Videos

Alvaria CX Suite features

Functionality

4.3

/5

15

Total features

34

9 categories

Most valued features by users

Reporting/Analytics
Contact Management
Call Recording
Call Routing
Call Monitoring
Real-Time Chat
Compliance Management
Campaign Management

Functionality contenders

Alvaria CX Suite users reviews

Overall Rating

4.0

/5

15

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.42/10
Rating distribution

5

4

3

2

1

5

6

3

1

0

Pros
The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.

HS

Heather S.

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.

AR

Anonymous Reviewer

The user interface is great. Some of the game functionality like duals were attractive.

JT

Jim T.

Cons
Its is a very frustrating system to learn initially, and it very expensive compared to other dialers.

PL

Paul L.

Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support.

SR

Sara R.

Took me too long to finish and the page crushed, had to redo the whole thing.

PY

Patrick Y.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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a world of options and choices to do almost anything you can imagine with a call center

Reviewed 5 years ago
Pros

The Noble solution suite offers nearly everything conceivable option across all functions of an integrated call center including ability to operate a variety of outbound campaign types, a seamless blending environment to optimize staffing to handle inbound demand and outbound needs. The agent screens offer a ton of options for dynamic customization based upon each record and loads of automation to remove repetitive tasks and reduce human error.

Cons

With so many options, it can be daunting at the beginning to begin to assess and document how to go about starting down the path towards system deployment. I highly recommend utilizing the Noble U classes ahead of time to learn how the system fits all the modules together and to begin to grasp all of the system's functionalities.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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The easiest/most challenging contact center technology system

Reviewed a year ago

I recommend the suite, their support is amazing since Noble Systems is a smalled company compared with their competitors and you will have the support that you require without the normal big company struggles from their competitors. The tools included in the suite are amazing and well designed, just analize if Noble is for you based on what you are expecting the suite to do. It works perfectly as the brain for your contact center, but it will not hold all your business logic within its core.

Pros

Very intuitive and easy to admin/setup for non-it personnel, they migrated the Maestro setup to a cloud based solution available in your browser (Harmony) which is a tremendous improvement at the user experience level. The design in the IVR is amazing; there is a lot of bandwidth available to customize your contact centers, the outbound IVR can save a lot of time with voicemails.

Cons

Regardless of their reliability and design, Noble is not the ideal tool for integrations and customizations. It an amazing suite of tools to work by themself, but when they need to be customized to handle a more complex logic there is not enough room to play with. Composer changed improving a little every year, but they is not a way to adapt the UI with advance HTML or CSS, it's a drag and drop tool with some room to be customized, but don't expect a full canvas for your creativity.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not the right software for small to medium sized businesses

Reviewed a year ago

Not good. The software does a ton but you will need a very large team with tons of experience to get this software up and running and to maintain it.

Pros

The software is extremely flexible. You can make it do almost anything you want.

Cons

Implementation is a nightmare. The implementation team doesn't seem to understand the various use cases and therefore aren't especially helpful in the design phase other than trying to expedite the timelines. I highly recommend that you have someone with a lot of experience on your own team prior to selecting this software. Otherwise just choose a different product. We had no such issues with our previous dialer. Maintenance is also a nightmare. Getting answers to the simplest questions can take forever.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Noble Solution Suite

Reviewed 3 years ago

As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product.

Pros

Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.

Cons

Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Noble Systems Review

Reviewed a year ago

Our experience has been good overall. Noble has been responsive to our needs.

Pros

I appreciate the systems ability to create what ever you want. Though that in itself can be a problem if you do not have a very clear understanding of what you want and how you want it to perform.

Cons

It would be nice if it played well with our CRM.

Alvaria CX Suite FAQs and common questions

Q. Who are the typical users of Alvaria CX Suite?

Alvaria CX Suite has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Alvaria CX Suite support?

Alvaria CX Suite supports the following languages:
English


Q. Does Alvaria CX Suite support mobile devices?

Alvaria CX Suite supports the following devices:
Android, iPad, iPhone


Q. Does Alvaria CX Suite offer an API?

No, Alvaria CX Suite does not have an API available.


Q. What level of support does Alvaria CX Suite offer?

Alvaria CX Suite offers the following support options:
Phone Support, 24/7 (Live rep)

Common Alvaria CX Suite comparisons

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