Noble Suite Pricing, Features, Reviews & Alternatives

Noble Suite

Omnichannel contact management with compliance

3.92/5 (12 reviews)

Noble Suite overview

What is Noble Suite?

Noble Solution Suite offers contact management, strategy planning, resource management, & compliance tools for companies of all sizes. Noble Solution Suite's contact center includes IVR, messaging, VoIP, and more. Noble Solution Suite also equips users with speech analytics and workforce management tools.
www.noblesys.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada, India, Mexico, United Kingdom

Supported languages

English
Noble Suite screenshot: See real-time contact center data from any internet-enabled deviceCommand and Control Your Contact Center – Noble Harmony from Noble SystemsNoble Suite screenshot: The Omnichannel Composer Agent Desktop allows agents to handle multiple voice and non-voice contacts simultaneously to improve agent optimizationNoble Suite screenshot: The intuitive IVR Callflow Manager makes it easy to define call routing rules without technical programmingNoble Suite screenshot: The Noble Compliance Appliance provides a patented solution for managing TCPA wireless dialing regulations, while also checking for a range of compliance requirements, in real-timeNoble Inbound 100 from Noble Systems
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Noble Suite user reviews

Value for money
Features
Ease of use
Customer support
  3.3
  4.2
  3.4
  4.2
Anonymous

a world of options and choices to do almost anything you can imagine with a call center

Used daily for less than 6 months
Reviewed 2017-11-06
Review Source: Capterra

Pros
The Noble solution suite offers nearly everything conceivable option across all functions of an integrated call center including ability to operate a variety of outbound campaign types, a seamless blending environment to optimize staffing to handle inbound demand and outbound needs. The agent screens offer a ton of options for dynamic customization based upon each record and loads of automation to remove repetitive tasks and reduce human error.

Cons
With so many options, it can be daunting at the beginning to begin to assess and document how to go about starting down the path towards system deployment. I highly recommend utilizing the Noble U classes ahead of time to learn how the system fits all the modules together and to begin to grasp all of the system's functionalities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bruce H.

Noble Solution Suite

Used daily for 2+ years
Reviewed 2019-09-30
Review Source: Capterra

As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product.

Pros
Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.

Cons
Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John C.

Noble Systems Review

Used daily for 1-2 years
Reviewed 2021-04-26
Review Source: Capterra

Our experience has been good overall. Noble has been responsive to our needs.

Pros
I appreciate the systems ability to create what ever you want. Though that in itself can be a problem if you do not have a very clear understanding of what you want and how you want it to perform.

Cons
It would be nice if it played well with our CRM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark L.

Not the right software for small to medium sized businesses

Used daily for 1-2 years
Reviewed 2021-04-21
Review Source: Capterra

Not good. The software does a ton but you will need a very large team with tons of experience to get this software up and running and to maintain it.

Pros
The software is extremely flexible. You can make it do almost anything you want.

Cons
Implementation is a nightmare. The implementation team doesn't seem to understand the various use cases and therefore aren't especially helpful in the design phase other than trying to expedite the timelines. I highly recommend that you have someone with a lot of experience on your own team prior to selecting this software. Otherwise just choose a different product. We had no such issues with our previous dialer. Maintenance is also a nightmare. Getting answers to the simplest questions can take forever.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Heather S.

Long Term Partnership

Used weekly for 2+ years
Reviewed 2021-04-26
Review Source: Capterra

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track. From WFM to Gamification and OmniChannel solutions, Noble has their hat in the ring and works with their business user community to build out and offer relative solutions. I appreciate knowing they are listening. I also appreciate the support we get from the Noble team. Our account manager and technical engineer know us and we have a great relationship. We get things done timely and even when things don't go the way we expect, we work through it to resolve. There is a good mix from them doing what Noble needs with what JM/SETF needs.

Pros
The software is relatively easy to use and adopt from an end user experience perspective. There is alot of built in flexibility that gives us options to implement the software to meet our specific business needs. From the design of the Composer screens to the ability to track and manage compliance, we can set it up the way it makes most sense to us.

Cons
With great power comes great responsibility. The software and its components are complex. Making it look easy to the end users requires a great deal of oversight and knowledge from our administration team. The most difficult part of managing the software is that there are so many components used to support the flexibility and keeping them all upgraded, patched for security and configured consistently across multiple servers is an ongoing challenge. Would like to work towards more of a release cadence and have the confidence to transition to more of a SaaS model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Noble Suite pricing

Noble is licensed on a concurrent user basis. Cloud deployments are billed on a monthly basis for licensing and usage, plus telco costs, with a one-time, upfront charge for implementation.

Contact Noble for detailed pricing.

Noble Suite features

Call Monitoring
Call Recording
Call Routing
Contact Management
IVR / Voice Recognition
Reporting/Analytics

API (287 other apps)
Access Controls/Permissions (177 other apps)
Activity Dashboard (195 other apps)
Alerts/Notifications (250 other apps)
Chat/Messaging (207 other apps)
Collaboration Tools (157 other apps)
Communication Management (187 other apps)
Customizable Branding (145 other apps)
Data Import/Export (153 other apps)
Live Chat (187 other apps)
Mobile Access (214 other apps)
Reporting & Statistics (210 other apps)
Third Party Integrations (256 other apps)
Video Conferencing (175 other apps)

Videos and tutorials

Additional information for Noble Suite

Key features of Noble Suite

  • A call center that both makes and receives calls
  • A call center that primarily makes calls, typically sales focused
  • A call center that primarily receives calls, typically customer service focused
  • Agents choose who to call and when
  • Computer-telephony integration is the use of computers to manage telephone calls
  • Create a collection of marketing actions to complete specific goals.
  • Create and administer polls and surveys
  • Create, store and share information, data, and support articles in a centralized database
  • Distribute/route calls across call center employees
  • Efficient and effective use of an organization's human capital
  • Engage in direct, instant messaging
  • Federal Communications Commission (FCC) compliance
  • Federal Trade Commission (FCC) compliance
  • Keep a record of all calls in and out of a call center
  • Listen in on live phone conversations to train and assess agent performance
  • Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
  • Manage contacts across multiple mailing lists
  • Monitor wait time and abandonment for incoming requests that have not been routed
  • Provide agents with a typical response for common call subject matter
  • Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
  • Record the audio of phone conversations for quality assurance purposes
  • Schedule date and time for callbacks/follow-up calls or reminders
  • Store and find contact information such as names, addresses, and social media accounts
  • Store information about leads and contacts and track them through the sales process
  • System calls multiple numbers at once and connects the agent to the first number that answers
  • System makes individual calls from a list as soon as the agent is available
  • System that automatically dials calls
  • The procedure of sending voice calls to a specific queue based on predetermined criteria
  • Track and manage non-adherence to policies in a service, product, process, or supplier behavior
  • Transfers live calls to other agents
  • View and track pertinent metrics
View All Features

Benefits

Noble Solution Suite's contact center, workforce management, and real-time speech and data analytics allow companies to select a point solution, or to create a unified platform with patented synergistic integration.

Noble Solution Suite's cloud-based platform offers innovative technologies with more than 120 patents.

The Noble inbound 100 solution is designed specifically to target the needs of inbound service organizations.

One of Noble’s key advantages is the solution's flexibility for integration with existing systems.

Noble Solution Suite offers solution for customer service, collections, fundraising, inside sales, lead generation, telemarketing and more.