Noble Solution Suite Omnichannel contact management with compliance ( 4.0/ 5 8 reviews) 691 Alternatives to Noble Solution Suite
Explore a recommended list of Noble Solution Suite alternatives for your business in 2020. Compare alternatives to Noble Solution Suite side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
The Only All-in-One Call Tracking & Contact Center Solution
What users mention about CallTrackingMetrics See all reviews From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success. Brilliant service from the team, very simple to install and the reporting is excellent. I loved the fact that it allows us to track important marketing channels, listen to calls clearly and call out from the numbers as well.
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention. Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing. PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Convert more leads in less time!
Web-based predictive dialer software for call centers
What users mention about SpitFire See all reviews Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection. Great product & even better customer service. They have the wow factor. Spitfire has helped make our phone room run to the best of its ability.
Cloud-based dialer & CRM solution
Sales is a contact sport. Our Auto Dialer connects you 1st!
Cloud-based call center solution for SMBs
What users mention about ChaseData See all reviews Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly. The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature. For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).
The Collaborative Contact Center solution from the industry
What users mention about RingCentral Contact Center See all reviews Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines. Janna was my technical support representative and she was excellent. She had a great attitude.
The first-ever truly unified voice and video solution.
What users mention about GoToConnect See all reviews Pricing was very affordable. For our size of company and the growth we've experienced, the Jive staff has been great working with us to lock-in pricing and help us grow when more accounts are needed. When we initially signed our control, there was some issue with service interruption and our phone lines not working. We appreciate the ease of use and the ease of setup of the phones. It was a seamless transition from our previous provider to Jive.
Auto attendant cloud phone system
Revolutionary blockchain-powered contact center software
What users mention about Fenero See all reviews More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. Affordable solution but needs to work on its software for better reliability and performance. Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
All-in-one Cloud Contact Center Software
What users mention about VCC Live See all reviews M a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge. A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.
Hosted PBX with CRM integration and mobile apps
What users mention about 3CX See all reviews The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it. This was a free platform for the first year. The quality of sound and ease of use was also a good experience. Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
Simplifying Business Communication
What users mention about Nextiva See all reviews The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use. It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution. The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Omni-channel customer communication and engagement
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Outbound contact center software for business of all sizes
Auto-dialing solution for businesses of all sizes
Predictive Dialing solution for ARM system integration
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. Its been pretty good, the best QA buddy system that we've had yet.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone. My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.
Cloud based hospitality & vacation rental software
The engine of growth. An all in one solution for user data.
What users mention about User.com See all reviews Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Mass notification solution
What users mention about DialMyCalls See all reviews Great access to reports, reports provide a comprehensive receipt of calls made. I love the fact that I can create caller groups to organize my contact list better, (super nice). I love the ability to instantaneously get the important information out to everyone at the same time. OR the ability to customize lists, so that I only send information to specific people. A great bargain for any Church who needs to contact circles of volunteers.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.
Inside Sales Communication Platform
What users mention about FrontSpin See all reviews I like the simplicity to call people. They have it set up well to where its easy to sort through tasks and lists and call prospects. Super easy way to log all progress and activities. You can send one off emails, list emails, record calls, log activity. Just initiated first Playbooks; no dislikes to date.
Data analysis for political and advocacy organizations
Contact center software with predictive dialing capabilities
Mobile-first employee communication for large organizations
Automation engine for Cisco UC
Trusted VoIP for any office, anywhere.
AI-enabled collaboration & communication management solution
Employee app & portal for remote teams
What users mention about Blink See all reviews Awesome user experience. It is the best software of its kind to really link teams together. As a team Blink are brilliant. They are extremely proactive in all aspects of our relationship, from concept stage through to BAU. We are optimistic about this product, far less buggy than our last in house comm tool. Hopefully they can get notifications improved and I think everything will be groovy at that point.
Communication and collaboration platform for teams
What users mention about Flock See all reviews One of the most useful aspects of Flock is the ability to create and engage with various different channels seamlessly. This allows for more effective and efficient communication. Sending an email following a missed message is crowding my inbox. But overall, I can't think of any serious dislikes. Flock is a great connective tool for our company. It is a streamlined platform with which we can connect with each other, which is important since we rarely meet as a group.
A mobile-first communication app for non-desktop employees
What users mention about Beekeeper See all reviews Beekeeper is a great and fun tool to connect with colleagues, share information, and communicate directly via chat. Beekeeper is easy to install and does not need a lot of explanation. We definitely improved the employee engagement in our company; in addition to that, the customer support is proactive and helpful (which helped a lot during the implementation phase). We've added fun projects to keep engagement on Beekeeper high so that our company continues to use it. It's a great tool for both employee engagement and communication.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Real-Time Team Collaboration & Project Management Software
What users mention about Samepage See all reviews What I like about this software, is its flexibility in sharing task information to the team (members of the group). The ease in listing time and date of activities is very easy and user friendly. I contacted customer service and they gave me a fabulous deal for my non profit. It is nice to see that some companies are still helping small businesses. Very polished looking interface, with clean & sharp icons. The ability to have conversations, share files, and modify one file for updates to the team is great online.
Online meeting software with HD video conferencing
What users mention about GoToMeeting See all reviews With how easily it is to set up an event for the presenter, the attendee "ease of use" is also excellent and makes it more appealing to joining the meeting. I do love this platform for ease of use. I espeically love that I can setup a meeting quickly to provide tech support or host an impromptu meeting. I have had colleagues that were unable to attend class due to illness and this made it possible for them to call into class, listen to the lecture/discussion, and chime in.
A single place for team communication and workflows
What users mention about Slack See all reviews As of today, the only downside that I've been experiencing is missing notifications. Even though I've updated the notification settings I've found that I missed some of the messages. The tool is super easy to use, it opens up the lines of communications across teams and the org, and you can have so much fun while doing. It's great for boosting team moral and spirit. Love it, is super easy to use, they always bringing updates, I will definitely recommend it.
RingCentral Office - All-inclusive business phone system
What users mention about RingCentral Office See all reviews Getting everything set up was a bit of a crazy day in our office but the customer service throughout the whole thing has been amazing. Worth it for the amazing customer service. Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money. Ease of use could be improved but I have had great quality calls using this software. I have it on my cell phone and desktop so I can utilize it wherever I am.
Automated phone calls and contact center processes
AI-powered Voice and SMS for Sales
What users mention about Kixie See all reviews Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. Great company, easy to use, good customer support. Still, need to work on getting a good connection. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions.
Power up your customer service
What users mention about Channels See all reviews It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality. It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used.
A Complete Business Cloud Phone System Solution
What users mention about RingCentral See all reviews Getting everything set up was a bit of a crazy day in our office but the customer service throughout the whole thing has been amazing. Worth it for the amazing customer service. Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money. Ease of use could be improved but I have had great quality calls using this software. I have it on my cell phone and desktop so I can utilize it wherever I am.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Beautiful Contact Center Solution - Omnichannel - All in One
Awarded Outbound Contact Center Software (24/7 U.S. Support)
What users mention about Ytel Platform See all reviews Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess. Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes. Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.
Inbound, outbound & blended cloud contact center
Contact center for high volume sales and customer service
Unified fax, SMS, email & voice communication platform
Cloud Call Center Solutions
What users mention about 3CLogic See all reviews The best! really great product easy to use with a amazing staff behind it for customer support. Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.
Cloud contact and call center software
What users mention about Five9 See all reviews One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers. Each time customer service was contacted, no matter the issue, we were always told it was user error, computer error, or internet error. Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking.
Omni-channel cloud contact center
What users mention about Connect First See all reviews Overall the support and reporting data is what keeps me loyal to Connect First. They are an amazing company with wonderful employees. Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across. The platform can be buggy at times and crash or have trouble loading. In addition while there is a lot of reporting, there is still more that could be created.
Auto dialers for lead generation & telemarketing
All-in-one predictive dialer & inbound call center solution
What users mention about CallTools See all reviews Great price, high quality phone calls, call recording, easy to use. It's like mojo dialer and callrail built into one only the price is better and you can send and receive calls, texts, voicemails. Great Solution, Integrates with most CRM tools and helps churn out calls with a predictive dialer. Helps streamline the process of calling, without servers and hardware. Great support from my account manager, and rep at Tech Support. Very happy with CallTools.
Open source call center software with predictive dialer
What users mention about VICIdial See all reviews No sure if it was because of our network speed or if the program struggled to manage to many requests at once, but when toggling between different reporting functions delayed. The thing that makes Vicidial so amazing is that it is open source so you can make changes or have access to the database. And the constant adding of new features is amazing. What i love about this Vicidial is that its free, which sometimes seems too good to be true. Scaling the deployments is far more easier than one can imagine.
Cloud based auto dialer & lead management platform
Telephony and call center app
What users mention about CallFire See all reviews It has been a great help for my business to generate more revenue with better quality and low maintenance problems. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. Of course this does a great job at making robo call campaigns; easy, quick and very effective.
Communication solution for call management & distribution
All-in-one Contact Center Software
Intuitive cloud contact center software solution
Omnichannel contact center management
What users mention about XCALLY See all reviews The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.
Omnichannel cloud call center software
What users mention about Bright Pattern See all reviews I could have have accomplished this with out the creativity and expertise of the support staff, they are very knowledgeable about their product and very willing to help with solutions. We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly. BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Predictive dialer software for enterprise call centers
Lead management for cold callers
What users mention about Myphoner See all reviews This system makes it so easy to track. It is reliable, intuitive for users and is backed by a team of awesome people. Very user friendly and has everything you want all wrapped up in a beautiful interface. We are staring up a telemarketing division within my company and myphoner is truly a one of a kind, useful tool. Starting with Myphoner is easy because of the excellent 'getting started guide' and the integrations really help you to automate the workflow.
Call & Contact Center Software Focus Contact Center
Scalable cloud contact center for telemarketing needs
Predictive dialer CRM with VoIP for call centers.
Complete multi-channel cloud contact center solution
What users mention about Autom8 Enterprise See all reviews I want to thank Autom8 for its wonderful customer service and performance. With this incredible software now I can make more contacts and generate more sales. We recommend Autom8 as the best auto dialer for all the distributed call centers because it's most affordable, flexible and provides hassle free installation with zero investment. I genuinely cant pick any flaws, if there are ever any weaknesses i feel it will be in the customer service as the software is 10/10.
Voice broadcasting platform for political campaigns & more
Cloud-based call center solution
Call center solution for streamlining virtual telephony
Predictive dialer solution for call centers
Cloud-based outbound call center software
Omnichannel Cloud Contact Center Solutions
Phone platform for G Suite and Slack
Call center CRM-integrated software
VoIP communication and collaboration management solution
Cloud phone system & contact center software & services
What users mention about ShoreTel See all reviews They have great service availability and monitoring. The customer support line is superb. I like have a click to call feature - that's really nice for those of us that spend a lot of time on the phone. It's nice to be able to group people into contacts for easy access. They offer a full suite of solutions depending on what type of business you are and your exact needs. We have used them for a software/hardware phone solution and have had great success with them.
Unified Cloud Communications - Work Happy
What users mention about PanTerra Networks See all reviews D recommend this service but only reluctantly. I have been their customer for like 2 months, I like it but I'd say take to their sales rep via their website (like I did) before you make any decisions. A large part of our business is reliant on communication amongst ourselves, our assets, our resources and our clients. We needed a reliable service provider with great quality. But gradually, almost one year later, I am a happy customer – And the sales rep is a regular visitor and a good friend now. We have never had any serious issues.
Voice, video, chat, contact center. In the cloud.
What users mention about 8x8 Virtual Office See all reviews Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce. The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days.
Cloud communication platform for enterprises
What users mention about Dialpad See all reviews Call quality is better than we've seen with other similar applications. It is easy to receive messages (voice mail) and texts and I love that it can all be done in one place through one interface. Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good. Customer service can be a challenge. Had a billing issue and they blamed me and refused to refund money when they were double billing me.
Communication management solution
Modern Phone System for customer support & sales
Virtual contact center software
All-in-one Cloud Phone System for SMBs
What users mention about NUACOM See all reviews The marketing facilities are excellent, the option to record conversations for training is very good. Quality and Support, we tried many solutions before, but the Nuacom Platform and the Portal fitted the best for our needs. The call quality is excellent. The team at Nuacom are superb to work with.
Happy Agents. Happy Customers.
What users mention about Sharpen See all reviews Our company now uses what I believe to the best VoIP company in the industry, Fathom Voice. Thank you again for all of your help. Fathom Voice is an awesome company. Not only does their product work, their employees create a culture that makes businesses, like ours, want to work with them. The only 'con' is slightly un-intuitive software, resulting in slow customization of the system. That's greatly out-weighed by the system's clarity, portability (love 'follow me') and reliability.
Cloud Contact Center & Inside Sales Software for Salesforce
What users mention about NewVoiceMedia See all reviews Great Support that is always attentive and is intent on resolving your issue and ensuring you are satisfied. I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start. Great Product and extremely helpful delivery and after care from customer support.
Advanced, cloud-based computer telephony integration
CRM, call center and telephony software
Cloud contact center & PBX
Multi-channel customer relations management platform