Ooma Office Reviews

Ooma Office

VoIP-based business phone system solution for small firms

4.09/5 (29 reviews)

Jessica McCall

Good for a small business who just needs a phone

Used daily for 2+ years
Reviewed 2018-05-21
Review Source: Capterra

We have used Ooma for several years now and it has served its purpose as our "main" number. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. Set up was super easy and has been mostly maintenance free. We have customers in both the US and Canada and this service allows calls from both and there is no additional per minute charge when calling Canada. The Virtual assistant, who answers calls when there is no one to take them, was easy to set up and seems to work most of the time. You can create your own recording to answer the calls as well as use the automated voice service.

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Ooma Office

VoIP-based business phone system solution for small firms

Joel Willoughby

Not perfect but is reliable

Used daily for less than 6 months
Reviewed 2019-04-23
Review Source: Software Advice

Our biggest problem was getting calls to forward after hours to whoever we wanted. Ooma has a lot of verstility in being able to forward calls to whoever you want when you want so they we a big relief to us since we are service company.

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Ooma Office

VoIP-based business phone system solution for small firms

Kaitlyn Murphy

Ooma is great for your office!

Used daily for 2+ years
Reviewed 2019-01-15
Review Source: Capterra

We have used Ooma Office for several years and we love it. As long as you have reliable internet, it's a great option.

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Ooma Office

VoIP-based business phone system solution for small firms

Renee Cantwell

VOIP phones and software with a lot of extras

Used daily for less than 6 months
Reviewed 2018-11-28
Review Source: Capterra

Customer service was helpful in assisting us in deciding what service and phones we needed. We had called around to a couple of other services, which didn't want to give us the time of day once they heard we were a small business and only wanted to start with a few lines. Once ordered, the phones were easy to set up. They took about a week to arrive. The software was easy to set up. Visual interface is nice. After about 3 weeks, everything is working reliably. Love that I was able to replace my voice on the answering machine with a professional sounding virtual receptionist that texts to speech exactly what I want her to say, and also gives a lot of forwarding and mailbox options. We were able to upload hold music, so our office sounds much more professional. Forwarding and transferring are easy. I am notified by voicemails via email, and can receive them remotely from my computer. And the price is less than with most similar services. I think that there is also a phone app that you can make calls from, but I haven't tried it yet.

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Ooma Office

VoIP-based business phone system solution for small firms

Sharon Bieganski-Negron

I finally found a VOIP service!

Used daily for 1-2 years
Reviewed 2019-06-03
Review Source: Capterra

Create a professional phone greeting and system for clients. Field calls more effectively by utilizing the operator and voice mail options.

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Ooma Office

VoIP-based business phone system solution for small firms

Tracey G.

Great phone system for small business

Used daily for 1-2 years
Reviewed 2018-06-30
Review Source: Capterra

I love being able to program a custom receptionist message. Also love that I can set out business hours and holidays for the whole year and not have to worry about programming phones weekly. I can set and forget practically, except I do have to change our after hours message for holidays. Also love the fact I can forward calls to our cell phones so we can stay connected on the go.

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Ooma Office

VoIP-based business phone system solution for small firms

Anonymous

YES if you want a landline but also travel capabilities

Used daily for 2+ years
Reviewed 2018-10-15
Review Source: Capterra

Absolutely pleased with Ooma Office! And their customer support is incredible.

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Ooma Office

VoIP-based business phone system solution for small firms

Kyle Redman

Oomazing Product! We LOVE OOMA!

Used daily for 6-12 months
Reviewed 2017-09-15
Review Source: Software Advice

In our office we make and or receive 200-300 calls per day. The quality with Ooma is awesome. We never drop calls and the call quality is crystal clear. We especially like the ability to take calls outside of the office! Amazing Product! Would recommend to any small to medium size business!

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Ooma Office

VoIP-based business phone system solution for small firms

Tim Regas

Easy to setup business VOIP

Used daily for 6-12 months
Reviewed 2018-03-30
Review Source: Capterra

Easy to setup and manage VOIP

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Ooma Office

VoIP-based business phone system solution for small firms

Tony Tierno

Ooma Office is an amazing and flexible product

Used weekly for 2+ years
Reviewed 2019-05-14
Review Source: Capterra

Customer service was amazing the few times I had technical glitches (with VM). They got right on the issue and had it solved in 24 hrs.

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Ooma Office

VoIP-based business phone system solution for small firms

Ryan Wilson

Poor service worse customer service

Used daily for 2+ years
Reviewed 2018-06-23
Review Source: Software Advice

We used these guys for longer than we should. At 1 and 2 people in the office it was great. Lots of features and made us sound bigger than were.

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Ooma Office

VoIP-based business phone system solution for small firms

Lydia Calder

HVAC Comp Uses Ooma Office

Used daily for 6-12 months
Reviewed 2017-04-12
Review Source: Software Advice

I work in the office of a small HVAC Company and Ooma Office works very well for us, but only sometimes. You have to have a very good internet connection for the devices to stay connected to the base station. When it works, it's great! But our internet isn't always the best, so the phones will get disconnected and take a while (sometimes a few days) to be able connect again. I do like the online portion where you customize your settings. It is very simple to use and you can customize a lot of the options for setting up your office phone system.

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Ooma Office

VoIP-based business phone system solution for small firms

Suzanne Vargas

Ooma office a simple solution for multiple phone lines

Used daily for 1-2 years
Reviewed 2017-06-07
Review Source: Software Advice

It is affordable and easy to use/setup. Also multiple lines can be setup easily with extensions for all those in your office.

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Ooma Office

VoIP-based business phone system solution for small firms

Natalie Allard

Ooma Office

Used daily for 1-2 years
Reviewed 2019-03-02
Review Source: Software Advice

The price is great. I love the option for call forwarding so if we run out of the office we don't miss anything!

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Ooma Office

VoIP-based business phone system solution for small firms

Cory Komac

Easy VoIP Phone Software for Small- to Medium-Sized Businesses

Used daily for 6-12 months
Reviewed 2018-08-21
Review Source: Capterra

Ooma is a cheap alternative to cable phone service. You can save 75% per line and get free digital faxing, cutting costs on ink and paper in addition to the phone line you pay for with cable faxing.

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Ooma Office

VoIP-based business phone system solution for small firms

Matthys van Leeuwen

Great way to communicate with your customers

Reviewed 2015-12-09
Review Source: Software Advice

The solution is working well, easy to install and use. It comes with these sockets to install for every phone and that way you easily distribute phone calls and change it if someone is not in the office.

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Ooma Office

VoIP-based business phone system solution for small firms

Patrick Short

Ooma Office is a great tool for our small, flexible business

Reviewed 2015-12-09
Review Source: Software Advice

The auto-receptionist is great. We change where calls are routed all the time, and most of our people don't work in "the office". We recorded the options on Garageband, so they sound good, and we upload different versions during different show offerings. We also use the "After Hours" menu to reroute calls after 6pm on show nights, and then the system returns to the regular receptionist at 10pm on show nights. Cut our office phone bill in half.

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Ooma Office

VoIP-based business phone system solution for small firms

Seth Tee

Ooma Business

Used daily for 6-12 months
Reviewed 2017-12-14
Review Source: Software Advice

It is cheap! I have a small, new business and need to watch my recurring costs. Ooma helps keep costs down

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Ooma Office

VoIP-based business phone system solution for small firms

Diana Brobmann

Started using Ooma in June 2013 when we started the company

Reviewed 2015-12-02
Review Source: Software Advice

I liked several things about OOma - the ability to have a virtual receptionist and answering service, The ability to have calls redirected to the team members cell phone since most worked remotely and the impression of a "big company" feel when dialing in.

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Ooma Office

VoIP-based business phone system solution for small firms

Jeff Kramer

My Review of Ooma Office

Reviewed 2015-12-19
Review Source: Software Advice

Professional Image it projects, - ability to change outgoing message quickly

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Ooma Office

VoIP-based business phone system solution for small firms

Glen Hammond

Mixed Experience with OOMA

Reviewed 2015-12-03
Review Source: Software Advice

It was very simple to use and had great features, such as the message to email and automated voice for messages.

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Ooma Office

VoIP-based business phone system solution for small firms

Raul Balido

Ooma office has been great!!

Used daily for less than 6 months
Reviewed 2019-01-09
Review Source: Capterra

This program is incredibly easy to use and that has been my favorite part of it all. Even if there was something I did not know how to do it was pretty easy to figure out. I like these types of programs and there's an app for this so that makes it even better when I have access outside of the office.

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Ooma Office

VoIP-based business phone system solution for small firms

Robin Pickens

Good product

Used daily for less than 6 months
Reviewed 2018-08-21
Review Source: Capterra

Overall I like Ooma Office and would recommended it for any small business.

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Ooma Office

VoIP-based business phone system solution for small firms

Glenn Ryerson

One Cell Phone But With My Personal and Business Number on It

Used daily for less than 6 months
Reviewed 2019-02-13
Review Source: Capterra

As part of a distributed team, we still needed to maintain a business office presence to the world and our customers, Ooma Office enables us to do exactly that.

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Ooma Office

VoIP-based business phone system solution for small firms

Nickia Wiggins

GREAT PHONE SERVICE

Used daily for less than 6 months
Reviewed 2019-02-28
Review Source: Software Advice

SO MANY FEATURES TO CHOOSE FROM, THE ABILITY TO SET OUR OPERATION HRS AND HOLIDAY SCHEDULE IS AWESOME. FORWARDING CALLS TO THE CELL WHEN WE HAVE TO STEP OUT ON BUSINESS. VERY EASY SET-UP.

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Ooma Office

VoIP-based business phone system solution for small firms