Ooma Office Reviews

I have been using Ooma as my VOIP provider for a few years. It makes it easy for me to have a local number without having to actually have a phone that must be answered. I also like that I can set up forwarding. It has helped to weed out robotic and solicitor calls.

I looked into expanding and using Ooma internet. They require you to use their router and pay additional fees for installation and rental. It was too expensive for my small business.

We have used Ooma for several years now and it has served its purpose as our "main" number. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. Set up was super easy and has been mostly maintenance free. We have customers in both the US and Canada and this service allows calls from both and there is no additional per minute charge when calling Canada. The Virtual assistant, who answers calls when there is no one to take them, was easy to set up and seems to work most of the time. You can create your own recording to answer the calls as well as use the automated voice service.

While it was easy to set up, we have had a few connectivity issues. Some of it is unpreventable - with a VoIP phone service you need internet, and if that goes out there is a problem. But there have been a few times where the Ooma server was down and we weren't notified. Also there is a function that allows you to have automated withdrawals to pay for account overages. Sometimes this service would not be working and they would cancel our conference bridge subscription without notice. We have used the conference bridge service for a while now and it is mostly reliable, but is most affected by this funding/billing defect.

The customer service is rude, when they bother to answer the call. I am trying to cancel my subscription and obviously customer 'service' is trained to make an unhappy customer even more aggravated.

Ooma does not take the necessary measure to protect their users from data breeches as the detective told me when he called my number b/c it was traced back to a bucket shop where the elderly are the target of a scam. As is my prerogative, I've changed my VOIP service to another provider but cancelling my subscription with Ooma has been an exercise in total frustration. I've sent emails, messages, texts, tried to call 3 times, filled out a complaint with the Better Business Bureau and I still owe my soul to this inept company.

Very easy to use, mobile app, e-fax, phone # porting, very affordable, can use existing phones. There is a desktop app available although it cost extra.

It's not so much about the software, but the quality of VOIP solutions in general are dependent upon the quality and strength of your internet connection. We are connecting using a WiFI adapter since we don't have direct access to the modem. As a result every once in a while the connection isn't so great so the clarity isn't as great as it could be. The other thing I don't like is that the desktop app is extra.

I love that I can use my personal cell phone to call back a client using the OOMA app and have the call appear that I am calling from my office! My personal cell phone remains personal!

I can't answer text messages using my desktop or laptop computer!

Ease of use -- very user friendly! I love the way it keeps the bogus telemarketing calls away from my associates that have more important things to do! Thank you, Ooma!

All good! Nothing to note as a "con." I can't think of one single thing that would be considered a "negative" point with this VoIP product. It's simply GREAT! Thank you, Ooma!

The best feature is their virtual assitant service and the ability to catch up with everything from my phone anytime and anywhere

There is really nothing i am uncomfortable with.

Ooma is a great VOIP service with advanced features. It is affordable and saves a lot of money compared to your old lines from the phone company.

Their ooma branded phones aren't as good as normal phones from my experience. We just use normal phones from other manufacturers

Ooma Office telephone system is easy to use, implements well with our internet, has all necessary accessories for our current phone hardware (didn't need to upgrade), and is very cost effective. The app for my phone makes it very easy to make and receive calls when I am out of the office with our old landline number. Our local phone number we have used for years was easily ported over.

At this point, we have no cons. There were some questions during the marketing phase. I think I was first contacted by a third party seeking to sell me the Ooma software - their prices were higher than what I found on the Ooma website.

Amazing results. The cost savings along with the options at the time were extremely beneficial.

While they do add some services, they are starting to charge for the upgrade.

the ability to have apps on your smart phone & tablet

it strictly relies on high speed network, and living here in my area, there's outages from the ISP...other than that, it's still pretty good!

Ooma Office is By far the best phone service on the market! We saved hundreds of dollars switching and haven’t had any problems. If we can’t figure something out the customer reps will answer a call, usually in under 30 seconds. The software is intuitive. It is easy to setup, and the app makes texting customers easy and straightforward. Being able to text pictures is also a phenomenal feature! Noteworthy items: 1) Great Pricing 2) Reliable Service 3) Included texting capabilities 4) Included Virtual Receptionist 5)Easy to update hours 6) Changes all remote capable

Nothing! Ooma is the absolute best! I am so happy we switched over.

MY HUSBAND AND I HAVE A GROWING ELECTRICAL COMPANY. IT WAS SO BENEFICIAL ADDING OOMA OFFICE TO OUR BUSINESS. WE EASILY INTEGRATED IT INTO OUR CURRENT SYSTEM. WE HAD TO WORK OUT A FEW KINKS BUT NOW IT IS A SMOOTHLY RUNNING SYSTEM. AS OUR COMPANY GROWS, WE HAVE THE OPTION TO ADD MORE SEVICES. THAT'S WHAT I LIKE THE MOST.

OVERALL, THE SYSTEM IS REALLY GOOD. INITIALLY, I HAD CONCERNS WITH SETTING UP EVERYTHING BUT IT SEEMS LIKE THE COMPANY HAS IMPROVED A LOT WITHIN THE PAST COUPLE OF YEARS. I WOULD ADD A FEW MORE OPTIONS FOR THE VOICE MAIL OPTIONS.

It's incredible easy to use and very intuitive.

Mobile system can be easier to use and missed calls reports need to be integrated.

So after using Google Voice for a 2 years and them having so many issues and zero support (free so I guess I can't complain too much) we had to switch to a more reliable VOIP. We went with Ooma simple because they seemed the most reliably priced and had really good reviews. we have been using it for over a month with few problems. There is a learning curve, but the support staff has been very informative and when you call they will walk you through step by step how to something, like how to setup call forwarding. all forwarding has been the most important feature for us as we need to make sure we do not miss a call. They have hit a homerun on that as far as reliability.

The app itself leaves something to be desired, but they have assured me they are working on it. there is no admin feature on the app so if you need to make a change you have to do it online, you can only change options for your user on the app. Also there is a glitch where out phones show central time and they are still working on the bug to switch it to Pacific.

Ooma allows our small operation to have affordable phone services while keeping costs down and limiting technical requirements for those less adept.

I'm told there are features that larger VoIP services have that Ooma doesn't, but I haven't found them to be an issue.

There are a lot of features included with OOMA, and their price is reasonable. They are always running specials on phone systems.

There is often a slight delay between a button push on the phone and it registering, which is a very minor annoyance when calling into a voice response system. Call quality is much better than the cells we were using, but not quite the same as a landline.

Inexpensive. Well supported. Transferring numbers was fairly painless. Integrates with cell phones. Has the features of expensive phone systems. Easy to administrate.

Sometimes hard to figure out how to do something you want to, though the feature is probably there.

I am able to access my business software anywhere I have internet connectivity.

The call quality of VoIP is not on par with landline, (but could be subject to my internet connection, which is horrible).

Ooma office is very easy to set up, it only took me about 30mins to get all our phones online and running, and maybe 30 mins more to get the virtual operator set up. Everyone in our office can use all the features on the phones with little to no guidance.

If the internet goes down, so does your phone system, but you can have mobile apps on your phones so the calls go to your cell phones if there is no internet, so it is more a minor inconvenience than a con.

The obvious is each phone line costs much less than a typical phone line. You get free digital faxing and a toll-free number.

There are other VoIP systems that can be more dynamic and, if needed, have a lot more options. For the basic small business, Ooma is a good choice.

ease of use and ability to to use off site

all is good I do not have any issues at this time!!!!

Easy to use, can take anywhere via mobile app, has a lot of settings to customize. Digital fax, messaging/texting, direct numbers and extensions.

It can drop calls once in a while and sometimes the VOIP call quality isn't the best. It can give you errors sometimes that the VOIP signal isn't great and will end the call, but the call still goes on, so it's a bit of false alarm.

Ooma has been awesome from the beginning. I started as a personal account and when I started my business in 2019, I created a business account. Customer and sales couldn't be more helpful! I would highly recommend!

a direct connect to your Outlook address book

This is the best cost efficient phone service for my fleet on the market right now. Ooma is great and they are leading the market for businesses like mine.

I really wished that ooma had faster customer service, sometimes having to wait to long.