Orion Voice Platform Pricing, Features, Reviews & Alternatives

Orion Voice Platform

AI-enabled collaboration & communication management solution

4.5/5 (14 reviews)

Orion Voice Platform overview

What is Orion Voice Platform?

Orion is a collaboration management solution designed to help businesses across various verticals including transportation, healthcare, retail, hospitality, and construction, streamline processes related to voice communication, employee onboarding, task mapping, and more. The platform comes with automated notifications, which facilitate communication during emergencies and allow teams to send help alerts.

Orion includes customizable standard operating procedures (SOPs), which allow professionals to use voice-based automated workflows to handle a variety of recurring tasks like environment inspections, safety checklists, workplace audits, and more. The solution offers numerous features including multilingual translations, two-factor authentication, encrypted streams, invitation management, message recording and playback, push-to-talk, and role-based permissions. Managers can track team members and task statuses, and view the real-time locations of employees using mobile applications.

The dispatch console in Orion allows organizations to collaborate with teams, ensure compliance with regulatory standards, automate check-ins, and provide workers with access to data stores. Moreover, it supports integration with Land Mobile Radio (LMR) systems to improve connectivity and communication range across various third-party radio devices.

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Orion Voice Platform screenshot: Orion dispatch managementOrion Hospitality Solutions - Voice Platform and AI WorkflowsOrion Voice Platform screenshotOrion Voice Platform screenshotOrion Voice Platform screenshot: Orion permission management

Orion Voice Platform user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.4
  4.5
  4.8
Anonymous

Excelente Choice

Used weekly for free trial
Reviewed 2020-04-27
Review Source: Capterra

Excelente plataforma, muy recomendable.

Pros
Un software excelente para mercados que necesitan soluciones donde el uso no es tan intenso, se cuenta con coberturas garantizadas y hay ancho de banda disponible.

Cons
Los paquetes de datos que genera pueden ser pesados para algunos ambientes muy congestionados.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jessica M.

Promising product

Used weekly for 1-2 years
Reviewed 2020-04-28
Review Source: Capterra

When it works, it's the best. When it's glitchy, it's 'fine' to annoying.

Pros
Push to talk combadges are a fantastic way to stay in touch. I am considering rolling them out to all employees. They work very well in a stable wifi environment.

Cons
They suffer a little on reliability when moving between networks/driving- especially when the phone picks up a stray open wifi with a password portal that fools the phone into thinking it has internet instead of staying on LTE. Some of that is outside their control, but it felt more could be done with some of the glitches we experienced. Tried to offer our environment testing to support but they were unresponsive.

Response from Orion Labs


Thanks for your review, Jessica! On most mobile devices, if Wi-Fi is enabled, the device will try and find the strongest network to connect to, even if that network as you experienced is behind a portal, ultimately impeding your ability to connect. The simplest way around this is when you're not at home disabling the Wi-Fi on your device to ensure you're using cellular data. We're happy to help whenever you have questions, so always feel free to reach out to us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Michael G.

Radios are more functional

Used daily for 1-2 years
Reviewed 2020-04-22
Review Source: Capterra

Pros
The appearances of the application are attractive.

Cons
The lag in communication. Some phones don’t support it. The application seems to only work if the application is running and on the main screen, not sleeping or running in the background.

Response from Orion Labs


Thanks for your review, Michael! Like other mobile applications that utilize cellular data or Wi-Fi, we rely on a reasonable level of signal strength to minimize latency in communication. The Orion app does work while backgrounded; however, some Android devices may need to disable battery optimization for the app to ensure it works as desired. More information regarding this can be found on our knowledge base; please don't hesitate to reach out to us directly for this or any other questions or troubleshooting.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 2/10

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Michelle K.

Orion Review

Used daily for 2+ years
Reviewed 2020-05-06
Review Source: Capterra

My overall experience with the system and the way it works is great as long as you have an iPhone. I wish the parts and pieces were smaller and not so heavy; it would make it easier to wear and use.

Pros
The software is easy to use and was smoothly integrated into our office as a communication system. I like that it works off of a cell phone, which you would have near you anyway, so there are no bulky devices or wires attached to your clothing. I like that the earpiece is always attached to you. It is easy to use and every update has made it easier. The sound quality is clear and consistent. I like that there is a choice of colors.

Cons
The things That I don’t like are all minor, but valid...the software does not work well if you don’t have an iPhone. They told us that it would work just fine on both platforms, but it really would never work with my Samsung, or with any of the other non-apple phones in the office. Orion made it work, though. They gave us several I phones, and we rounded up a few other spares and everything was fine. Now we just don’t hire anyone whom doesn’t have an apple phone. Haha. Another thing I don’t like is the weight of the “round thing”. It is heavy to attach to clothing and still remain assessable for communication. On several occasions they just quit working, I believe that they were at least mostly replaced by Orion. The cords that attach to the earpieces are long and awkward. Some girls in my office wrap them around their entire upper bodies to avoid the long cord dangling in the way, The earpieces are large and bulky, They come in several styles and sizes, but I was never able to find one that would fit my ear. I had to buy one myself...the speaker sits just outside my ear, the cord is smaller and shorter and it works very well for me.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenna M.

Convenient, mostly reliable

Used daily for 1-2 years
Reviewed 2020-04-27
Review Source: Capterra

No privacy protection for end user or company Mostly reliable Don't know what battery optimization msg 24/7 means on Android Don't know if I can to 1 - 1 calls on Android Never trust that it is truly logged out

Pros
The product is convenient, easy to use. The map is usually accurate has helped us locate employees who weren't where they were supposed to be (macro level). One the fun side we all changed our profile pictures to various comic book characters. I like I can see who is available and not available.

Cons
First Terms and Conditions said that data could be collected and used for third party. Current T&C says recordings will only be access to satisfy business needs but that changed recently and available 24/7 on the app. What I really dislike is that any data collected will be processed "fairly and lawfully". That's VERY open to interpretation. Before this change, it said date could be given to third parties, which this new T&C doesn't exclude. Another Con is that we sometimes get booted out of the app and don't know it and miss important contact. If you are an Android user, I can't tell if I can do one to one calls yet and Last but not least, sometimes you think you are logged out but it is still running when I go to log back in.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Orion Voice Platform pricing

Pricing options
Subscription
View Pricing Plans

Contact Orion Labs for pricing details.

Orion Voice Platform features

API
Alerts/Notifications
Call Routing
Chat/Messaging
Communication Management
Contact Management
Live Chat
Mobile Access
Reporting/Analytics
Third Party Integrations
Video Conferencing

Access Controls/Permissions (173 other apps)
Activity Dashboard (192 other apps)
Call Monitoring (169 other apps)
Call Recording (218 other apps)
Collaboration Tools (156 other apps)
Customizable Branding (141 other apps)
Data Import/Export (148 other apps)
IVR / Voice Recognition (139 other apps)
Reporting & Statistics (208 other apps)

Videos and tutorials

Additional information for Orion Voice Platform

Key features of Orion Voice Platform

  • Activity/News Feed
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Audio Calls
  • Chat / Messaging
  • Chat/Messaging
  • Communication Tools
  • Compliance Tracking
  • Computer Aided Dispatch
  • Contextual Guidance
  • Conversation Analytics
  • Discussion Boards
  • Discussion Threads
  • Emergency Dispatch
  • Employee Directory
  • Employee Recognition
  • File Sharing
  • For Developers
  • Geo Targeting
  • Intent Recognition
  • Knowledge Management
  • Mass Notifications
  • Multi-User Collaboration
  • Natural Language Processing
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Real-time Chat
  • Reporting/Analytics
  • Reusable Components
  • Search
  • Speech Recognition
  • Speech Synthesis
  • Telephony
  • Templates
  • Two-Way Communication
  • Usage Tracking/Analytics
  • Vehicle Tracking
  • Virtual Assistant
View All Features