PhoneWagon Pricing, Features, Reviews & Comparison of Alternatives

PhoneWagon Reviews

PhoneWagon

Web-based call tracking software for small businesses

5.0/5 (3 reviews)
86     50

PhoneWagon is a call tracking solution suitable for growing businesses that want to track the performance of their marketing campaigns and improve ROI. PhoneWagon is a cloud-based solution that can be accessed via web browser on various internet enabled devices such as desktops, laptops, and smartphones. The solution is suitable for freelancers and small businesses that are looking for an online call tracking solution; to understand their customer behavior; and monitor the progress of their marketing campaigns.

PhoneWagon helps businesses to track and measure every phone call, send text messages, define call routing rules, automate the call escalation process, record phone calls and more. Businesses can run multiple campaigns across different marketing channels as well as track the number of phone calls and corresponding lead conversion ratios through those campaigns. The solution also allows businesses to send automated text messages to their customers after every conversation or dropped call, ensuring that no possible leads are missed.

PhoneWagon also offers call recording features which allow campaign managers to monitor the quality of conversation between agents and customers. Campaign managers can review every phone call and evaluate the overall campaign progress. The solution provides a centralized dashboard for monitoring key campaign metrics and tracking leads, and enables businesses to generate customizable reports for export in multiple formats.

PhoneWagon serves customers across a variety of industries including accounting, legal, home services, medical, and wellness.
phonewagon.com

PhoneWagon Reviews (3)

Latest reviews

 Great Service, Great Price, Great Support!

If you're looking for a phone solution for your business look no further. Phone Wagon is not only competitive in price, but over delivers in functionality. It's constantly improving to keep up with the latest trends and is a good solution for any size business for call tracking and quality ...

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Reviewed 10th of February by Bryan C

 

 Enables Me to Close More Leads

I'm out in the field most of the day and can't pick up my phone. Usually I would call people back by the end of the day only to find out they went with someone else. I started using PhoneWagon and setup the automated messages and realized that customers wouldn¿t just call the next guy on the list....

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Reviewed 16th of December, 2016 by Brett Shank

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PhoneWagon Pricing

Starting from: $19.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

$19/month for up to 5 numbers. No usage costs.

Key Features of PhoneWagon

  • ROI dashboard
  • Lead management
  • Automated response messages
  • Call monitoring
  • Call recording
  • Real-time call statistics
  • Call routing
  • Call tracking
  • Call transfer capability
  • Caller identification
  • Campaign management
  • Configurable workflow
  • Customizable reporting
  • Data export
  • Dynamic number insertion
  • Capture leads
  • Lead scoring
  • Run marketing campaigns
  • ROI tracking
  • Send text messages to leads
  • Track caller IDs
  • Call filtering & blocking

PhoneWagon Screenshots (5)

PhoneWagon screenshot: Generate campaign insightsPhoneWagon screenshot: View calling historyPhoneWagon screenshot: Run and monitor campaignsPhoneWagon screenshot: View call detailsPhoneWagon screenshot: Call notifications

Specifications

Intended Users
Freelancers, Small Business
Devices Supported
Web-based, Mobile Web App
Supported Countries
United States
Supported Languages
English
Support Options
Online Support, Phone Support

Alternatives to PhoneWagon

Benefits

• PhoneWagon is an easy to set up cloud-based call tracking solution, which does not require huge IT investment and can be ready to use in minutes.

• With PhoneWagon, businesses can automatically send text messages to promising leads based on different rules for voicemails and missed calls.

• The call-recording feature automatically records both inbound and outbound calls for monitoring call quality and overall results.

• A centralized call-reporting dashboard gives an overview of campaign activity with in-depth insights on campaigns and agent performance.

• The solution comes with preloaded call reporting and analytics tools which help in evaluating the overall performance of campaigns.

Videos

Bryan C

Great Service, Great Price, Great Support!

10/02/2017

If you're looking for a phone solution for your business look no further. Phone Wagon is not only competitive in price, but over delivers in functionality. It's constantly improving to keep up with the latest trends and is a good solution for any size business for call tracking and quality assurance.

Pros

Unlimited voice storage, custom whisper and quality assurance recordings, inexpensive in price, Good for agency use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Brett Shank

Enables Me to Close More Leads

16/12/2016

I'm out in the field most of the day and can't pick up my phone. Usually I would call people back by the end of the day only to find out they went with someone else. I started using PhoneWagon and setup the automated messages and realized that customers wouldn¿t just call the next guy on the list. They were willing to talk to me from text messages and this helped me win a lot more jobs. Highly, highly recommend.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Matt Doyle

Easier than the others to setup and use

15/12/2016

We first started using call tracking about 2 years ago because we wanted to see how our customers were finding us. Our phones were ringing off the hook and we didn't know where the customers were coming from and weren't able to tell if our marketing campaigns were actually working. I tried using some other call tracking products but they were too confusing. The other products may offer more, but it doesn't matter if you can't figure out how to implement it. We put a tracked phone number on there and now were able to see everyone who calls us from seeing our van. It's been fantastic!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PhoneWagon


Thanks for the kind words Matt. Glad you are able to see how your campaigns are performing. As always, we're here if you need anything!

-Ryan

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