PhoneWagon Pricing, Features, Reviews & Comparison of Alternatives

PhoneWagon

#1 Top Rated Call Tracking Software

4.97/5 (34 reviews)

PhoneWagon overview

What is PhoneWagon?

PhoneWagon is a call tracking solution suitable for growing businesses that want to track the performance of their marketing campaigns and improve ROI. PhoneWagon is a cloud-based solution that can be accessed via web browser on various internet enabled devices such as desktops, laptops, and smartphones. The solution is suitable for freelancers and small businesses that are looking for an online call tracking solution; to understand their customer behavior; and monitor the progress of their marketing campaigns.

PhoneWagon helps businesses to track and measure every phone call, send text messages, define call routing rules, automate the call escalation process, record phone calls and more. Businesses can run multiple campaigns across different marketing channels as well as track the number of phone calls and corresponding lead conversion ratios through those campaigns. The solution also allows businesses to send automated text messages to their customers after every conversation or dropped call, ensuring that no possible leads are missed.

PhoneWagon also offers call recording features which allow campaign managers to monitor the quality of conversation between agents and customers. Campaign managers can review every phone call and evaluate the overall campaign progress. The solution provides a centralized dashboard for monitoring key campaign metrics and tracking leads, and enables businesses to generate customizable reports for export in multiple formats.

PhoneWagon serves customers across a variety of industries including accounting, legal, home services, medical, and wellness.
phonewagon.com

Pricing

Starting from
$10/month
Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
PhoneWagon screenshotAdd number in 30 seconds | PhoneWagon Call Tracking SoftwarePhoneWagon screenshot: Check out your call results for each campaign or all our campaigns at a glance.PhoneWagon screenshot: Add local numbers, toll-free number, or dynamic numbers for dynamic number insertion (DNI).PhoneWagon screenshot: Our two-way business texting allows you to send and receive texts with your clients. Close more business by texting with customers. PhoneWagon screenshot: Send customized text campaigns to your audience. PhoneWagon screenshot: Start your own pay per call business and let PhoneWagon take care of the heavy lifting with billing and notifications. PhoneWagon screenshot: Add unlimited team members. Customize their permissions so they can only access what they need to see. PhoneWagon screenshot: Integrate PhoneWagon with all of our favorite applications. Google Ads, Google Analytics, Hubspot, Salesforce, and so much more!Setting up a new client in PhoneWagon (full workflow)Getting Set Up on PhoneWagon

PhoneWagon reviews

Excellent
33

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.9
  5.0
  5.0
Matt Heffner

True Visibility + Clear Value to My Clients

Used daily for less than 6 months
Reviewed 2018-10-08
Review Source: Capterra

My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far!

Pros
I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it. - Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers. - Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently. - Support - I've needed help a few different times and they are quick and helpful. - The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds. - Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise.

Cons
They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Nguyen, AdWords Freelancer

Unparallelled Support and Ease of Use

Used daily for 6-12 months
Reviewed 2019-09-12
Review Source: Capterra

Pros
The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne. The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service. All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time. Have my support 100% and looking to slowly grow this company.

Cons
I haven't really had any major issues and it works as I need it to with my Google Ads agency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Diane Koch

Fantastic Software

Used daily for 2+ years
Reviewed 2019-09-18
Review Source: Capterra

We are able to track all calls that come in from our advertising efforts.

Pros
The implementation was very simple and the user interface is easy to use. The software is awesome!

Cons
I do not have anything bad to say about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

phone wagon is a must for tele sales!

Used daily for less than 6 months
Reviewed 2018-03-06
Review Source: Capterra

increased sales!!

Pros
Some of the great features is local numbers , automatic text responses, Google Adwords integration. Tracking on successful phone campaigns cuts down on lost time. .

Cons
What I like least is that people are now getting leery of the local number . We are getting more no answers and hang ups .

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Will Deane

Super easy and everything we need to track campaigns

Used daily for 6-12 months
Reviewed 2017-04-20
Review Source: Capterra

We started using PhoneWagon because we needed to track phone leads in addition to web leads. We quickly realized we were generating a lot more leads for our clients than we thought since we weren't tracking phone calls. We were able to begin using PhoneWagon in less than 5 minutes and had our first number configured in about 30 seconds. Everything is where it's supposed to be. They even have logins for my clients which is nice so I don't have to manually send them reports or pull a call for them if they have a question about something. I can't see us ever using anything else to track phone calls.

Pros
The design is beautiful and everything makes sense. I like that even my office manager is able to use it without asking any questions (and that says a lot!). All the features are there - dynamic numbers, multiple users and client logins with different permission levels, robust reporting, etc. And they allow you to use true 800-numbers unlike a lot of the other call tracking systems out there.

Cons
can't think of any right now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PhoneWagon pricing

Starting from
$10/month
Pricing options
Free trial
Subscription
View Pricing Plans

We have plans starting at just $10/month! Message us for this rate and mention you found us on G2Crowd! Our standard plans include either 5, 20, or 50 numbers and all come with a money back guarantee!

PhoneWagon features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Monitoring

CRM Integration (77 other apps)
Chat (88 other apps)
Communication Management (61 other apps)
Conferencing (81 other apps)
Instant Messaging (68 other apps)
Real Time Reporting (62 other apps)
Reporting & Statistics (97 other apps)
Third Party Integration (109 other apps)
Video Conferencing (64 other apps)
Voice Mail (63 other apps)

Additional information for PhoneWagon

Key features of PhoneWagon

  • Automated response messages
  • Call filtering & blocking
  • Call monitoring
  • Call recording
  • Call routing
  • Call tracking
  • Call transfer capability
  • Caller identification
  • Campaign management
  • Capture leads
  • Configurable workflow
  • Customizable reporting
  • Data export
  • Dynamic number insertion
  • Lead management
  • Lead scoring
  • ROI dashboard
  • ROI tracking
  • Real-time call statistics
  • Run marketing campaigns
  • Send text messages to leads
  • Track caller IDs
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Benefits

• PhoneWagon is an easy to set up cloud-based call tracking solution, which does not require huge IT investment and can be ready to use in minutes.

• With PhoneWagon, businesses can automatically send text messages to promising leads based on different rules for voicemails and missed calls.

• The call-recording feature automatically records both inbound and outbound calls for monitoring call quality and overall results.

• A centralized call-reporting dashboard gives an overview of campaign activity with in-depth insights on campaigns and agent performance.

• The solution comes with preloaded call reporting and analytics tools which help in evaluating the overall performance of campaigns.