Pims Auto Dialer Pricing, Features, Reviews & Comparison of Alternatives

Pims Auto Dialer

Predictive dialer software for enterprise call centers

4.48/5 (21 reviews)

Pims Auto Dialer overview

The Pims Auto Dialer is a full service call center suite with inbound, outbound and broadcast dialing functions. The system can also send custom text and emails based on call dispositions made by your agents.The application is web based and hosted from the Pims Auto Dialer data center in Atlanta Georgia. You can use Windows, Mac or Linux. Pims Auto Dialer provide a soft phone; all you need is a USB headset.
www.pimsware.com

Pricing

Starting from
$125/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Pims Auto Dialer screenshot: Pims Auto Dialer's agent interfacePims Auto Dialer screenshot: Pims Auto Dialer campaign summary reportPims Auto Dialer screenshot: Pims Auto Dialer campaign overview reportPims Auto Dialer screenshot: Pims Auto Dialer dashboard reportPims Auto Dialer screenshot: Pims Auto Dialer campaign settings interface

Pims Auto Dialer reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.6
  4.3
  4.6
Joel pearl

Maximum Functionality at minimal price

Used daily for 1-2 years
Reviewed 2016-11-09
Review Source: Capterra

When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance! I really enjoy working with this company and look forward to long lasting business relationship with them.

Pros
It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns.

Cons
The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Keith Brown

Had a good experience using the software.

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

Increase efficiency in making bulk dialling.

Pros
The ability to make multiple telephone calls at high speeds. The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.

Cons
The uploading of the call list can sometimes become technical, however, thankful to their Technical Support team who makes the process seamless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jon Ison

So glad to have found PIMS

Used daily for 6-12 months
Reviewed 2016-11-09
Review Source: Capterra

PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and

Pros
It's very dependable, gets the job done

Cons
The design is unattractive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael Arguello

User friendly

Used daily for 6-12 months
Reviewed 2017-01-10
Review Source: Capterra

The Pimsware team has been great and easy to work with! Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit!

Pros
The features it has everything you can think of.

Cons
The way the data is imported you have to have the full name in one data cell. same for address etc. It would be nice if the system auto did that step

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marc Meghrouni

Very happy

Used daily for 1-2 years
Reviewed 2016-11-14
Review Source: Capterra

It takes a little bit of brain power to set up the dialer, but once you have it "down" it's amazing.

Pros
I don't have favorite item. I like all of it.

Cons
A little hard to memorize all of the options

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pims Auto Dialer pricing

Starting from
$125/month
Pricing options
Subscription
View Pricing Plans

$125 per user, per month.

Pims Auto Dialer offer straightforward and affordable pricing per user, per month with unlimited outbound domestic minutes, no minimum users and no lengthy contracts.

Pims Auto Dialer features

API
Call Monitoring
Call Recording
Call Reporting
Call Transfer
Caller ID

Activity Dashboard (85 other apps)
Automatic Notifications (65 other apps)
CRM Integration (73 other apps)
Call Routing (79 other apps)
Chat (84 other apps)
Conferencing (76 other apps)
Instant Messaging (65 other apps)
Monitoring (67 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (93 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Pims Auto Dialer

Key features of Pims Auto Dialer

  • Web Access
  • Call Disposition
  • ACD
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Caller ID
  • Segmentation
  • Call Reporting
  • Call Transfer
  • Text to Speech
  • Text Notifications
  • Email Notifications
View All Features

Benefits

Use the Pims Auto Dialer cloud based application to work from home. It supports near shore agents working from low cost call centers. It also supports single user businesses that need automation and the efficiency of an auto dialer. Send custom text and emails based on call dispositions. Setup virtual platforms to manage multiple call centers using one system.