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PIMS Dialer

Predictive dialer software for enterprise call centers

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PIMS Dialer Pricing, Features, Reviews and Alternatives

PIMS Dialer product overview

Price starts from

150

Per month

Per Feature

What is PIMS Dialer?

The Pims Auto Dialer is a full service call center suite with inbound, outbound and broadcast dialing functions. The system can also send custom text and emails based on call dispositions made by your agents.The application is web based and hosted from the Pims Auto Dialer data center in Atlanta Georgia. You can use Windows, Mac or Linux. Pims Auto Dialer provide a soft phone; all you need is a USB headset.

Key benefits of using PIMS Dialer

Use the Pims Auto Dialer cloud based application to work from home. It supports near shore agents working from low cost call centers. It also supports single user businesses that need automation and the efficiency of an auto dialer. Send custom text and emails based on call dispositions. Setup virtual platforms to manage multiple call centers using one system.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk

Training options

Documentation
Live Online

PIMS Dialer pricing information

Value for money

4.9

/5

21

Starting from

150

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

PIMS Dialer features

Functionality

4.6

/5

21

Total features

30

4 categories

Most valued features by users

API
Reporting/Analytics
Alerts/Notifications
Call Recording
Call Monitoring
Alerts / Escalation
Campaign Management
Call Transfer

Functionality contenders

PIMS Dialer users reviews

Overall Rating

4.5

/5

21

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

13

5

3

0

0

Pros
It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific.

DB

David B.

Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites.

ES

Ekaterina S.

On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri. Great company, great service and unmatched value for the money.

ES

Ekaterina S.

Cons
The setup and installation requires patience, and it is well paid off once you get this bad boy up and running.

JI

Jon I.

The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.

Jp

Joel p.

By far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use.

NJ

Nate J.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Had a good experience using the software.

Reviewed 4 years ago

Increase efficiency in making bulk dialling.

Pros

The ability to make multiple telephone calls at high speeds. The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.

Cons

The uploading of the call list can sometimes become technical, however, thankful to their Technical Support team who makes the process seamless.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Maximum Functionality at minimal price

Reviewed 6 years ago

When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance! I really enjoy working with this company and look forward to long lasting business relationship with them.

Pros

It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns.

Cons

The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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A great bang for your buck

Reviewed 6 years ago

by far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use

Pros

cost

Cons

technology is outdated

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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So glad to have found PIMS

Reviewed 6 years ago

PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and

Pros

It's very dependable, gets the job done

Cons

The design is unattractive

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly

Reviewed 5 years ago

The Pimsware team has been great and easy to work with! Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit!

Pros

The features it has everything you can think of.

Cons

The way the data is imported you have to have the full name in one data cell. same for address etc. It would be nice if the system auto did that step

PIMS Dialer FAQs and common questions

Q. What type of pricing plans does PIMS Dialer offer?

PIMS Dialer has the following pricing plans:
Starting from: $150.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of PIMS Dialer?

PIMS Dialer has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does PIMS Dialer support?

PIMS Dialer supports the following languages:
English


Q. Does PIMS Dialer offer an API?

Yes, PIMS Dialer has an API available for use.


Q. What other apps does PIMS Dialer integrate with?

PIMS Dialer integrates with the following applications:
Zoho CRM, SugarCRM, SurveyMonkey


Q. What level of support does PIMS Dialer offer?

PIMS Dialer offers the following support options:
Phone Support, Email/Help Desk

Common PIMS Dialer comparisons

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