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Medallia Concierge Logo

Medallia Concierge

Text messaging for customer service & team collaboration

(4)

Medallia Concierge Reviews

Overall rating

4.6

/5

121

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.07/10

Reviews by rating

Pros and cons

Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.
Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.
It has been a great experience. From customer support to the notice and upgrades, all great.
Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches.
The search for contacts is very inefficient. I dont like that you can only schedule the texts out for 24 hours later.
I can type and reply faster than the website responds which ends up with the wrong window being closed (not the internet connection speed). Zingle at times appears to mix messages.
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121 reviews

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