App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Carbonite Pricing

Pricing overview

Value for money rating

4.1

/5

158

Price starts from

4.92

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Carbonite offers Home, Home & Office and Business solutions. The price varies from $59 per computer per yer to $599 per year.

What users say

A great program for a great price that will make sure that your data doesn't get destroyed.
Carbonite is definitely worth the money. Yes, it may be a little pricey; however, the cost is relative if you ever need to recover information/data from several PCs.

Popular contenders

Price starts from

50

/user

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

1795

/user

One-time payment

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

45

/user

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

119

/user

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

34

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great for Baking Up Data

Reviewed 9 months ago

If Carbonite changed those two factors I mentioned as cons, I would feel way more confident recommending them to friends because I do like the affordable plan and how easy it is to backup files compared to competitors. And like I mentioned, I also like how they will back up your external hard drive which a competitor I was looking at does not do.

Pros

As a backstory, I was talking to our tech advisor about our need for backing up our data. While I ensure that I back up my data through my external hard drive, I also know that my external hard drive can go kaput as all of them do eventually. So I mentioned to our tech guy that I feel like we need a cloud storage but I wasn't too fond of Dropbox or Google Drive. He had similar sentiments and recommended...

Cons

I don't like that I can't easily access my data to see with my own eyes that my data is backed up which is very different than OneDrive, GoogleDrive, and Dropbox that I can pull up at any time my backup files. I can't tell how good Carbonite is at backing up the files until something goes wrong which makes me nervous. I don't like that if my external hard drive isn't connected for 30 days, the data is wiped out. What if I'm taking a break from my technology and don't have it hooked up? What if I'm using a different computer at the time because my original laptop and backup hard drive are getting repaired? That made me feel uneasy.

Vendor response

Thank you so much for leaving us some actionable feedback. Appreciate you taking the time to be thorough and honest with us!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Industry standard tool, with good encryption options

Reviewed 11 days ago
Pros

Able to encrypt with higher-level encryption keys than alternatives like Backblaze, which was a requirement for the business. Continuous background tool is one of the smoothest-operating I've worked with - files backup on a regular basis without user interaction, and tracks version history for easy rollback for 30 days.

Cons

The online portal is very slow, and doesn't add much value to the tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Reliable Software that provides piece of mind

Reviewed 5 years ago

I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up.

Pros

Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization.

Cons

They wanted to increase our yearly cost by more than 50% with minimal account upgrades. Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up. The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Carbonite for personal or small business

Reviewed 2 years ago

Complete system restoration was a huge problem solver. Also real time continuous synched back up helped immensely for incidents such as accidental deletion.

Pros

The product was easy to implement and configure. The best features were continuous synchronous backup, and backup with encryption. It also had a feature to back up the entire system that could be used to restorer after a hardware failure.

Cons

The features were never a problem, however the pricing model changed significantly that made the prodcut unaffordable to my business and my clients.

Vendor response

Thank you for leaving us a review. I'm sorry to hear that our pricing model was not to your satisfaction. Please reach out to our sales team to see if we can work something out: https://www.carbonite.com/contact-us

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Carbonite is a Valuable Tool

Reviewed 2 years ago

I have been using Carbonite for Years and the Customer Service is 5 star and the software will auto backup all your data all day long just set it and forget it.

Pros

I have used Carbonite for a long time and recommend to all my business customers because it is the most reliable backup on the market and easy to use.

Cons

The pricing is a little expensive but it is a Great Product

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Use Carbonite if you don't want to risk losing your data on your computer

Reviewed 4 years ago
Pros

I have used Carbonite in the past when I was running a company with 10 employees. One of my worst fears in the world would be having a computer corrupt or damaged and not able to access the files. It is better to be prepared than kick yourself later for not doing it. It was easy to set up carbonite on all of the computer and synced the backup on changes that were made within the computer. You select...

Cons

The least of what I liked about this is probably pricing. I feel like it should be a little lower for a backup system. There are quite a few plans to choose from but think the pricing for all of them should be a little lower. Other than that everything is perfect!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Backup software - expensive

Reviewed 4 years ago

I hav ebeen using Carbonite for about 5 years.

Pros

Carbonite was one of the first cloud backup services available. For an annual fee (which can be renewed for up to three years at a time), you can have all your files uploaded to a secure server. All files are encrypted and stored safely until you need them again. Carbonite constantly checks your system for new files and updates the backup as needed. Carbonite also has an option to back up your entire system--not just document files. The best selling point is that your files are encrypted before they leave your system.

Cons

Carbonite is a bit on the expensive side, when you consider that there are less expensive options available for simple (unencrypted) cloud services. Also, restoring a backup from Carbonite can take many days because of the encryption/decryption process. Unless you absolutely need a system backup, use another service for cloud storage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Dependable service

Reviewed 4 years ago

Have not had to use at work because no problems. However, several years ago at home I did lose my files and it was easy to access and download what I anted. I truly wish they had not increased their annual fee but I am using a freebie. I don't have the money at home to have Sea Gate to backup everything but we do have at work along with Carbonite. However, when the contract expires we will be leaving Carbonite because they charge too much.

Pros

Carbonite works behind the scenes and I have used here at work and at home. You can be confident your files are available if they are lost on your computer

Cons

The increase in the yearly fee. There are other systems that do similar saving like in cloud that are free. You would still need something like Sea Gate to back up the external and that would cost more in Carbonite but it would make more sense paying for. However, Sea Gate is a one time purchase.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Reliable

Reviewed 4 years ago

Overall this is a great product for adding another method of backup to your files for a good price.

Pros

I like that this software is very reliable. It is working in the background constantly updating all new files. Not only that, but it doesn't slow down the computer while doing it which is a huge plus in my book. I've had many other software programs slow my computer down and I end up ditching them. If we accidentally delete a file, we can go into Carbonite and recover it.

Cons

A couple downsides to this is that if you do happen to lose your information, it takes a long time to download all of the files back onto your computer. Another downside is that Cabonite does not backup any files that have the symbol ~ in the name. I use this often to put certain commonly used files up at the top of list for quick access.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Worth the Money

Reviewed 3 years ago

Carbonite is definitely worth the money. Yes, it may be a little pricey; however, the cost is relative if you ever need to recover information/data from several PCs.

Pros

We use Carbonite in our office and it is a great program to have. The software runs in the background and doesn't slow your computer down. I also appreciate the friendly reminders of when we're either running out of space or didn't backup a computer during the week.

Cons

Make sure each machine has a specific profile name because the system will get confused. Also, please don't attempt to duplicate machine names (i.e. if your computer is completing an IT replacement) as this also confusing the system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Set it and forget it while having peace of mind

Reviewed 4 years ago

I've had them for over 10 years in my personal computer and I've been very happy. I didn't care for the business version so chose not to use it for my business as there are other products that offer a better value.

Pros

Once you configure your initial backup, Carbonite will take care of everything for you on auto pilot. New files and changed files will automatically be backed up without you having to remember to. Restoring files after a catastrophic hard drive failure took a while due to the size of the backup but worked well.

Cons

Price has been increasing steadily over the years without adding value, other providers are now more competitive price wise.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Carbonite - Review

Reviewed 3 years ago

- it is a good overall experience with Carbonite application.

Pros

- This is an application which helps us to keep a backup of all our servers daily - This application is very easy to setup and access. - This application is very efficient is storing and retrieving data files without any issues.

Cons

- the pricing can be more affordable in pricing - this application can have more features to handle more use cases. - this application can be more optimized on UI

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Carbonite

Reviewed 3 years ago

Overall I have loved Carbonite. It gives great peace of mind and is very affordable.

Pros

I love this software! It is so easy to use and gives great peace of mind that my documents are stored. I like how you don't have to do anything but simply let the software run in the background.

Cons

It can take Carbonite quite a bit of time to restore documents after a factory reset of the computer. While I understand that a lot of files take time, it does seem that there can be some duplicates that don't need to happen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product for all kinds of backups

Reviewed 3 years ago

Overall it continues to be a great experience. Support has been great. its saved my clients bacon a number of times when it comes to local restores. highly recommend

Pros

Ease of setup, ease of use. backup types and styles, and the ability to customize. Solid interface. Customer service and support.

Cons

When they updated to version 6, they changed the software interface quiet a bit, it feels restricted in terms of the ability to administer tasks. I much prefer that older classic look and feel for those of us who know their way about backup software. Price point is a little high, especially for small offices who only have 2-3 servers vs bigger clients who could have 6-10 or more.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great Peace of Mind, but expensive

Reviewed 2 years ago

this product has provided peace of mind for at least five years. i use it for my business. all my employees have it. this has saved me several times. highly recommended, despite the price.

Pros

I like that this gives peace of mind that all my files will be safe. I like the green dots that show easily which stuff is backed up. also, i like that you can get to your files easily in the cloud as needed.

Cons

the only thing i don't like about the software is the price. this is pretty expensive compared to other options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Used to be great but functionality has been reduced

Reviewed 5 years ago
Pros

It's quite easy to install and set up and you can leave it just to do it's thing. Plenty of storage space. Mobile app is also usefully for accessing files.

Cons

It's now expensive compared with competitors. Functionality has also been reduced over time which means that some things are no longer available or you have to buy a more expensive package. Basic licence only covers one computer and it's quite expensive to add more computers. Poor renewal deals for loyal customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Essential cloud backup solution!

Reviewed 5 years ago

Ability to restore files to a new computer.

Pros

Carbonite provided outstanding customer service when we needed to transfer files to a new computer. They walked us through the entire process and saved us hours of heartache!

Cons

The price point is fairly competitive with other cloud backup solutions and sometimes they offer discounts at time of renewal if a 5-year plan is chosen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Good Program but can get Pricey

Reviewed 5 years ago
Pros

It offers an additional back up source for me at a reasonable cost. I am a belt and suspenders type of person so I want multiple back ups of everything I do. This provides me with an easy way to have an extra backup source.

Cons

I looked into using this program as my main back up software but when you start looking at the server version it can get expensive in a hurry.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great desktop PC backup solution!

Reviewed 4 years ago
Pros

Carbonite works well for backup of desktop PCs, but the product is lacking when it comes to server/enterprise level backup. It's good value for the price when it comes to desktop PC back.

Cons

The server file restore process takes significantly more time than I have experienced with other enterprise-level backup solutions, which results in more down-time in some cases. We have a high speed wired Internet connection to our servers, but file restore from the cloud can take days to complete in most cases.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Simple, reliable and reasonably priced file back up system!

Reviewed 4 years ago

Continuous, reliable and automatic file back up to the cloud.

Pros

I love that Carbonite is constantly running in the background and instantly and automatically backs up file changes and new files without me having to do anything!

Cons

The price is little bit high compared to some other alternatives. but the ease of use of this software makes it worth it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Backup software

Reviewed a year ago
Pros

High value for money. Great back up schedule. Ease to restore files.

Cons

Challenge to remove backed up files you delete from machine. Some times too many files are restored.

Vendor response

Hey there - Thanks so much for leaving us some feedback! Have you tried working with our support team regarding the challenges you're facing to remove backed up files?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Backups You Can Count On

Reviewed 4 years ago

Our consulting firm runs on computers. Backups are essential to our business. Carbonite solved our backup problem, period.

Pros

I like everything about this software. It's easy to setup. It runs in the background, and I don't even notice it. You have access to your files online.

Cons

There is no con, except maybe the price. But, you get what you pay for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Set it and forget it.

Reviewed 5 years ago

Stress free off site backup solution.

Pros

Easy setup, easy upgrades. Product is easy to navigate. It's file icon feature easily lets you see what has or hasn't been backed up.

Cons

Pricing structure has recently changed, not offering previous plan. Pricing model has increased without offering explanation of what current plan covered.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Carbonite is great, but could be better

Reviewed 4 years ago

For the price, it's worth the piece of mind.

Pros

The security of having my files automatically backing up to the cloud.

Cons

Files aren't always uploaded as they exist on your computer. For instance, instead of files being in a folder, Carbonite sometimes uploads the folder (empty) and files individually. Very annoying.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Buyer beware !!!

Reviewed 4 years ago

Last year I dumped my external backup drive to have a "more secure" off site backup alternative. (BIG MISTAKE) I saw many promotions on their service, everything made sense. Cost was reasonable and all that. So I enrolled. Made sure that all my files were backed up through their app and all of that. One day My hard drive crashed... OMG,,, well no worries, Carbonite has my files backed up. I proceeded...

Pros

Price and easy to configure. Customer support was very courteous and professional

Cons

It doesn't perform as advertised and/or expected. Restore function takes forever no matter how much bandwidth you have available.