Carbonite Reviews - Pros & Cons, Ratings & more

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Carbonite lets users backup all the data on their computer as long as it’s connected to the internet. It is a cybersecurity software that allows businesses to back up their files and digital assets, as well as recover them in the event of a data loss.

Carbonite

Android

Web-based

Windows

Owner

My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems.

Church Planter

It is so easy to use and gives great peace of mind that my documents are stored. I like how you don't have to do anything but simply let the software run in the background.

Overall, I like the security of this and I feel like it has done a great job of managing to keep our files clean. I like that while its running you are able to see the progress.

Technology and Training Coordinator

The ease with which to back up was the greatest pro of this software. The Mac user interface was easy to work with.

Founder & President

Carbonite provided outstanding customer service when we needed to transfer files to a new computer. They walked us through the entire process and saved us hours of heartache.

Educator

The ease of use and the streamlined interface make this software super easy to interact with and use.

Bookkeeper

Overall, it is a positive experience. Have been really grateful for the recent backups on multiple occasions.

Senior IT Specialist

The restore options are also wonderful and take less time than other backup solutions.

IT Manager

Their customer support is really good. I was having trouble restoring files and was able to get a support agent on the phone within 10 minutes and within another 5-10 minutes we were good to go.

doctor

My computer nerd insisted that I use Carbonite. The service was impossible because I could not speak to a person and I had an emergency.

Marketing Consultant

Indicating which files and folders to back up can be a pain.

Carbonite is easy to set up on each machine. We can select what we want backed up.

A great program for a great price that will make sure that your data doesn't get destroyed.

self

It was confusing wen they got rid of the app - and there is no one to talk to like there used to be.

Associate Director of Development 

Overall Carbonite does its job and its relatively easy to use. Have used this product for multiple years and will continue to do so.

Recreation Coordinator

Carbonite is definitely worth the money. Yes, it may be a little pricey; however, the cost is relative if you ever need to recover information/data from several PCs.

Norton AntiVirus

Multiple clients of mine use Carbonite to backup both servers and individual PCs. It's probably the best overall cloud backup solution out there - solid, functional, excellent support, can be deployed in minutes. Generally speaking once you schedule your backup it just works and you can easily restore files either to the same system or a completely different one. And if there is a problem their US-based support center will connect to your system and resolve it. If you need a lot of storage their plans can get rather expensive

Solid product, on the expensive side

Easy to use cloud backup solution

Thanks for leaving a review - glad to hear that the setup has been easy and straightforward!

Deletion of backup

Sorry to hear you've had a poor experience - Please reach out to support for assistance: https://www.carbonite.com/contact-us


Excellent - service, features and support.

Carbonite is perfect for our needs.

Thank you for the positive feedback and review!

Overall we have been pleased with using Carbonite. Being able to pay ahead has been great!

Save your files with confidence with Carbonite!

Thanks for leaving us such a positive review! 

The service that carbonite provides is invaluable. If you don't have your computer files backed up in a remote location  you really need to. We have computers "die" all the time and without carbonite (or a similar service) we would be in danger of losing years worth of work.

Carbonite - Great Support - Slow Servers

Carbonite is a great product that's very reasonably priced and does an excellent job backing up your information. We have personally relied on them more than once to backup information that was lost in a computer crash and we have never been disappointed. 

Carbonite keeps your information safe 

I have had to recover files and it was easy to figure out how to do it. In one instance I needed technical support and they were responsive and helpful

Insurance!

Great Choice for Cloud Backup

I needed the ability to back up my laptop to a remote location.  I've used Carbonite for probably 10 years.  I had two instances where hard drives went bad during my busy season.  Thankfully we were using Carbonite on each computer.  I was able to get up and running within a day and ever since then, I've used Carbonite.  It's a lifesaver and gives me piece of mind knowing that my files are safely backed up.

Carbonite has saved me a couple of times

It has been a life savor for me.  Our owner had lost his laptop and I was able to fully recover his data to restore on new laptop.  He was extremely great full that we had this software installed.

Being a financial services firm we have to have a specific back up system for our industry. this one is great, meets all the needs of our compliance department and We can customize the backups. 

SUPER EASY back up for financial services firms. easy set up

If you save a lot to your computer, I would suggest this product. 

Always getting E-mails that backup did not occur!

Can access all your laptop files remotely

I hav ebeen using Carbonite for about 5 years.

Great Backup software - expensive

I've had them for over 10 years in my personal computer and I've been very happy.  I didn't care for the business version so chose not to use it for my business as there are other products that offer a better value.

Set it and forget it while having peace of mind

Overall, dispite the cons listed above, its pretty much a hands free product and easy to use. it does everything that you might want it to do. 

Full featured Backup and Recovery software

Carbonite provides relatively good value for the money, but it could use some UI/UX help. 

Great online backup service

it provide the peace of mind knowing that your data is always backed up. It does this on a daily basis, so you have the most up to date image of current data.

Sleep well knowing your data is protected!

Easy to set up for peace of mind

I use Carbonite to backup my data files.

Set it and forget it.

Good Program but can get Pricey

I can not offer any user a benefit to using this company for backing up critical user documents, pictures and data.
My recommendation is to find something different.

I do not have enough space to tell you of how this software fails.

Director of Research and Innovation

Great Peace of Mind, but expensive

Michael S.:                                            Hi, my name is Michael, I'm a director of research, I would give Carbonite a five out of five. For more reviews like this click below.
                                                       I considered two main other options, I considered iDrive, as well as Google Drive Backup and Sync, but Carbonite turned out to be much better than both of those options.
                                                       So there are two main reasons that I chose Carbonite. One of them is that Carbonite allows you to see very easily which files have been backed up, at least on a Windows machine. They have a little green dot that appears is in the bottom right of a folder and/or file icon, and that allows you to visually see right away if it's been backed up, giving you a peace of mind about that, whereas other solutions you have to click around and make sure in their software that it's backed up. So that's one thing. And then the other was that when you go to their online interface to access the files that have been backed up, it's much easier in Carbonite to navigate that site and to get to the files you need, and when you do want to download something, you're allowed to do that for up to 10 gigabyte files or folders, whereas other solutions, especially iDrive, I found that you couldn't do such large files or folders, and it was harder to actually achieve that, it wasn't as easy to use. So those are the two main reasons.
                                                       Onboarding and getting the app ready to use was very easy for all the team members who use it. Basically you download it, install it like any other program. There is only one little thing you have to do which is give permission on your computer to all the files, and especially on a Mac there's a little process you have to go through, but they made that very easy for people to follow, so it wasn't really an issue.
                                                       If you're considering Carbonite I just basically recommend that you go for it, it is the best option out there. It does have one limitation, which is it's per computer, whereas other solutions you can back up more computers with a single account. But in my opinion, Carbonite is the highest quality solution, it's worth that little bit of extra cost that you might pay for it. So basically if you're considering it, go for it, it's easy to install and easy to use.

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