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Carbonite Reviews

Reviews Summary

Pros

Their support and customer service is really good , they answer to you in a good amount of time. I installed the trial version because the pricing seems good for everything they offer.

Rene S.

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It is so easy to use and gives great peace of mind that my documents are stored. I like how you don't have to do anything but simply let the software run in the background.

Paul F.

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I love how easy it was to backup my entire PC. I felt very safe and secure knowing all of my files were stored and could be restored if necessary.

Anonymous Reviewer

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Cons

I have to reboot the server and this usually fixes the problem, but it can be annoying to have to do that.

Spencer J.

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For instance, carbonite will only tell you that your backups have failed, days after the fact, and there is no way to adjust the notification on that either.

Anonymous Reviewer

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We installed this product on all of our PCS after wey lost all of our PC data during a ransomware attack. None of the pcs were backed up and only the servers.

Anonymous Reviewer

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Overall rating

5

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83%
positive reviews
89%
would recommend this app

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139 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Makes for very easy regualr backups

Reviewed a year ago

Very good. We trialled a few different options but this was the best one.

Pros

Once it is set up properly you don't need to touch it again. If a problem occurs, it gives you a notification and is fixed easy.

Cons

Indicating which files and folders to back up can be a pain. By default, it backs up heaps of things that don't need backing up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for backing up your computer files

Reviewed 7 months ago

You can choose which files/folders I want to include. A few times, I have needed to do either a file restore or a complete system restore and you are happy you have Carbonite since restoring is also easy.

Pros

It works automatically in the background.. I have mine set up auto-backup daily at 4pm. Nice that it does its thing in the background and you don't have to manage it.

Cons

Nothing really bad to say.. the interface is basic and pretty easy to understand. There is nothing I would chance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Carbonite backup solution

Reviewed 2 months ago

Overall this software runs well. Again after a few adjustments with the policy, the backup solution runs at full throttle uploading data based on your specifications. The restore options are also wonderful and take less time than other backup solutions.

Pros

Carbonite endpoint backup solution has ease of deployment and policy settings. Once you set it up correctly based on your companies values, carbonite does the rest.

Cons

Coming off of the trial and into production it seemed that policy settings where missed. It would have been beneficial for carbonite to explain more in depth about restrictions within their policy settings. After a few phone calls back and forth everything seems to be running well. Communication to the customer is key

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Reliable Software that provides piece of mind

Reviewed 3 years ago

I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up.

Pros

Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization.

Cons

They wanted to increase our yearly cost by more than 50% with minimal account upgrades. Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up. The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Information and file redundancy is key

Reviewed 2 months ago

My experience with Carbonite has been entirely positive. The few times that I have had to restore a file or several files were just a minor inconvenience compare to recreating the information from scratch. I would definitely recommend using this backup platform.

Pros

After a small learning curve the platform's UI is easy to configure and is intuitive. I can retrieve a backup copy of a lost file through the software's pop up in a matter of minutes and continue on with the project.

Cons

Unfortunately, any older files which are in my back up must be restored by a Carbonite representative. This involves a phone call and some time with the representative. Not a bad experience, just a minor inconvenience compared to the do-it-yourself newer backed up files.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carbonite is a Valuable Tool

Reviewed 6 months ago

I have been using Carbonite for Years and the Customer Service is 5 star and the software will auto backup all your data all day long just set it and forget it.

Pros

I have used Carbonite for a long time and recommend to all my business customers because it is the most reliable backup on the market and easy to use.

Cons

The pricing is a little expensive but it is a Great Product

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Carbonite - Great Support - Slow Servers

Reviewed 5 months ago

The service that carbonite provides is invaluable. If you don't have your computer files backed up in a remote location you really need to. We have computers "die" all the time and without carbonite (or a similar service) we would be in danger of losing years worth of work.

Pros

I like how easy it is to setup Carbonite. You download the software then simply tell it what files/folders you want backed up. Then you tell it how often to back up. It is easy to setup and after it is setup, you'll forget its there...until your computer dies and you need to restore the files. Luckily, having carbonite means that if/when your computer dies, you won't lose your valuable files. Their customer support is really good. I was having trouble restoring files and was able to get a support agent on the phone within 10 minutes and within another 5-10 minutes we were good to go.

Cons

The carbonite website is pretty slow. I am restoring about 20gb of files now and it is going super slow. It is saying it'll take 16hrs to download 20gb. That's insanely slow. I know it is not our internet because I transfer large files a lot and it doesn't take long with our internet speed in the office.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Carbonite keeps your information safe

Reviewed 7 months ago

Carbonite is a great product that's very reasonably priced and does an excellent job backing up your information. We have personally relied on them more than once to backup information that was lost in a computer crash and we have never been disappointed.

Pros

Carbonite makes keeping a record of your valuable information extremely easy and reliable. In the past when we have had a computer crash and vital information was lost from the unit we were able to easily find and backup the information from Carbonite.

Cons

We really have not had any negative experience with using Carbonite. It is easy to set up and to download your lost information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Set it and forget it while having peace of mind

Reviewed 2 years ago

I've had them for over 10 years in my personal computer and I've been very happy. I didn't care for the business version so chose not to use it for my business as there are other products that offer a better value.

Pros

Once you configure your initial backup, Carbonite will take care of everything for you on auto pilot. New files and changed files will automatically be backed up without you having to remember to. Restoring files after a catastrophic hard drive failure took a while due to the size of the backup but worked well.

Cons

Price has been increasing steadily over the years without adding value, other providers are now more competitive price wise.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great online backup service

Reviewed 3 years ago

It helps me to sleep at night.

Pros

You can backup your server and desktops using the locally installed software. You have great control over what and when everything is backed up.

Cons

When I needed to do a full server restore, it would have taken days to restore. I contacted Carbonite which sent me a hard drive with our backup on it, which save me many hours.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Use Carbonite if you don't want to risk losing your data on your computer

Reviewed 2 years ago
Pros

I have used Carbonite in the past when I was running a company with 10 employees. One of my worst fears in the world would be having a computer corrupt or damaged and not able to access the files. It is better to be prepared than kick yourself later for not doing it. It was easy to set up carbonite on all of the computer and synced the backup on changes that were made within the computer. You select...

Cons

The least of what I liked about this is probably pricing. I feel like it should be a little lower for a backup system. There are quite a few plans to choose from but think the pricing for all of them should be a little lower. Other than that everything is perfect!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Great Backup software - expensive

Reviewed 2 years ago

I hav ebeen using Carbonite for about 5 years.

Pros

Carbonite was one of the first cloud backup services available. For an annual fee (which can be renewed for up to three years at a time), you can have all your files uploaded to a secure server. All files are encrypted and stored safely until you need them again. Carbonite constantly checks your system for new files and updates the backup as needed. Carbonite also has an option to back up your entire system--not just document files. The best selling point is that your files are encrypted before they leave your system.

Cons

Carbonite is a bit on the expensive side, when you consider that there are less expensive options available for simple (unencrypted) cloud services. Also, restoring a backup from Carbonite can take many days because of the encryption/decryption process. Unless you absolutely need a system backup, use another service for cloud storage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Dependable service

Reviewed 2 years ago

Have not had to use at work because no problems. However, several years ago at home I did lose my files and it was easy to access and download what I anted. I truly wish they had not increased their annual fee but I am using a freebie. I don't have the money at home to have Sea Gate to backup everything but we do have at work along with Carbonite. However, when the contract expires we will be leaving Carbonite because they charge too much.

Pros

Carbonite works behind the scenes and I have used here at work and at home. You can be confident your files are available if they are lost on your computer

Cons

The increase in the yearly fee. There are other systems that do similar saving like in cloud that are free. You would still need something like Sea Gate to back up the external and that would cost more in Carbonite but it would make more sense paying for. However, Sea Gate is a one time purchase.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Customer Support

Reviewed a year ago

My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems. It's as simple as that. They are so respectful to my team when there are issues and they have taught us how to do simple problem solving checks that can solve the problem! We are very happy with Carbonite.

Pros

We use Carbonite as our backup program for our computer system. On occasion when our computers update it will change settings on the computer. Carbonite has the ability to let you know via email if it backed up successfully or not. This way we can catch a problem as soon as it arises.

Cons

On occasion there are issues with the computers backing up because of new computer updates. This is solved by alerting us via email when our server does not backup properly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Worth the Money

Reviewed a year ago

Carbonite is definitely worth the money. Yes, it may be a little pricey; however, the cost is relative if you ever need to recover information/data from several PCs.

Pros

We use Carbonite in our office and it is a great program to have. The software runs in the background and doesn't slow your computer down. I also appreciate the friendly reminders of when we're either running out of space or didn't backup a computer during the week.

Cons

Make sure each machine has a specific profile name because the system will get confused. Also, please don't attempt to duplicate machine names (i.e. if your computer is completing an IT replacement) as this also confusing the system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Reliable

Reviewed 2 years ago

Overall this is a great product for adding another method of backup to your files for a good price.

Pros

I like that this software is very reliable. It is working in the background constantly updating all new files. Not only that, but it doesn't slow down the computer while doing it which is a huge plus in my book. I've had many other software programs slow my computer down and I end up ditching them. If we accidentally delete a file, we can go into Carbonite and recover it.

Cons

A couple downsides to this is that if you do happen to lose your information, it takes a long time to download all of the files back onto your computer. Another downside is that Cabonite does not backup any files that have the symbol ~ in the name. I use this often to put certain commonly used files up at the top of list for quick access.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carbonite has saved me a couple of times

Reviewed 2 years ago

I needed the ability to back up my laptop to a remote location. I've used Carbonite for probably 10 years. I had two instances where hard drives went bad during my busy season. Thankfully we were using Carbonite on each computer. I was able to get up and running within a day and ever since then, I've used Carbonite. It's a lifesaver and gives me piece of mind knowing that my files are safely backed up.

Pros

It's easy to set up and operates behind the scenes. You don't even know it's running and it backs up your files to the cloud. Super simple to set up and use.

Cons

I don't have any issues with this software. The prices is reasonable, the back up process is simple, and it's a great piece of mind software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Back-up Software

Reviewed 5 months ago

We have been with Carbonite since they started. The offer Peace of mind. If you have ever crashed without back-up you would know what a disaster that is. We back up all our PC and our NAS continuously.

Pros

Carbonite is easy to set up on each machine. We can select what we want backed up. Restore can be done in a couple ways.

Cons

Occasionally it will give you a message that something is not being backed up and 99% of the time if you check you will find it was being backed up anyway. Just little glitches like that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good backup software for personal or home use

Reviewed 4 years ago

Peace of mind knowing my files are backed up.

Pros

- You can back up an unlimited amount of photos, music, and files. - You can easily see what files are included in the backup, and easily add more files. - Backup is continuous, you don't have to check it or worry about it. - Overall a good backup solution. I have not had any problems or errors.

Cons

- It takes forever to retrieve your files. I am restoring files from my old computer to my new one. It has been going for about three WEEKS and it is now at 83%. However, if I needed one particular file right away, I could search for and download that one sooner.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Carbonite has been there for me through a few system crashes - had my date backed up and ready to go

Reviewed 3 years ago

Great backup of my work - only downside was slow in getting them loaded back.

Pros

Carbonite was my safety net when my system crashed. I have created a LOT of marketing material over time and it is imperative to have a backup system. I was able to find the files I needed and load them back. Their phone line customer service was also top-notch the one time I called. They were professional and helpful and had me up and running quickly.

Cons

The main detriment is that if you have a lot of large files it will take you a long time even with fast upload speed to get your files loaded back.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An absolute Must

Reviewed a year ago

Overall very positive. I will always use an online backup system and carbonite is the best I've ever used.

Pros

After losing all my files on an external hard drive, I switched to Carbonite. It automatically backs up my computer files daily. I can access them online and download them on any computer. If in the event my computer crashes, I can download all my files to my new computer.

Cons

It didn't back up all my videos. Not sure why it may have been my subscription. But I lost several video files.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sleep well knowing your data is protected!

Reviewed 3 years ago

it provide the peace of mind knowing that your data is always backed up. It does this on a daily basis, so you have the most up to date image of current data.

Pros

One of the best features of this software is the ease of use. Upon setup, it walks you through the entire process. Doesn't get any easier than that. I've used this software for several years and during that time had on two occasions lost a hard drive and all the data on it. Thankfully Carbonite was there to restore.

Cons

I've used Carbonite for several years and honestly don't have any negatives for this program. It just works!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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automatic cloud backup

Reviewed 3 years ago

Peace of mind.

Pros

Been using it at home for years. Very reasonably priced. I love that it can run automatically during the specified hours so I don't have to worry about it using bandwidth. Files are then available to other devices.

Cons

Video files are not automatic. You have to specify to back up each one, or a bunch at a time, but it's not as automatic as other file types. So, every once in a while, I search file type: video, select all, and make sure they're all being backed up. Interface for getting files from the cloud is a little slow and clunky.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carbonite - Review

Reviewed a year ago

- it is a good overall experience with Carbonite application.

Pros

- This is an application which helps us to keep a backup of all our servers daily - This application is very easy to setup and access. - This application is very efficient is storing and retrieving data files without any issues.

Cons

- the pricing can be more affordable in pricing - this application can have more features to handle more use cases. - this application can be more optimized on UI

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Back up your data with Carbonite!

Reviewed 7 months ago

Overall Carbonite has been a life saver for our organization!

Pros

The greatest thing about Carbonite is the ability pick and choose what computers and servers you want to back up. Being able to change thing daily is a huge benefit.

Cons

One are that has been hard to learn about Carbonite is the ability to not Back up certain files. However, the help desk has been great at helping and then they actually follow up to make sure the issues are resloved!

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