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Case Status

Connect clients. Automate flows. Grow your Firm

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Case Status Pricing, Features, Reviews and Alternatives

Case Status FAQs

Q. What type of pricing plans does Case Status offer?

Case Status has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Case Status?

Case Status has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Case Status support?

Case Status supports the following languages:
English


Q. Does Case Status support mobile devices?

Case Status supports the following devices:
Android, iPad, iPhone


Q. Does Case Status offer an API?

Yes, Case Status has an API available for use.


Q. What other apps does Case Status integrate with?

Case Status integrates with the following applications:
Filevine, CoCounselor, Zapier, CASEpeer, MyCase, SmartAdvocate, Smokeball, Litify, MerusCase, Clio, NuLaw


Q. What level of support does Case Status offer?

Case Status offers the following support options:
Chat, Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base

Case Status product overview

Price starts from

49

Per month

Other

What is Case Status?

For law companies who are concerned about client happiness, Case Status is the best client service software. Our top-of-the-line mobile application gives clients all the information they require to know what is happening with their case, the next steps, and offers a productive contact channel.

Key benefits of using Case Status

An average decrease of 51% in unnecessary inbound inquiries from Clients

Save staff time and cost handle more clients without expanding headcount

Integrated workflow and bi-directional updates through our cloud-based API integration that drives operational efficiency and reduces staff time.

Win more new cases during the intake process vs competitor firms

75-85% adoption rate for clients of the platform via the Case Status mobile application

High adoption leads to happier clients which in turn yields more reviews

Firms that use Case Status to serve their Clients have a 31% higher Net Promoter Score than those that don’t.

Happy clients are far more inclined to provide referrals to friends & family

Through dedicated, client-focused and automated communication, drive customer satisfaction as evidenced by 4X increase in 5 Star google, Yelp and Avvo reviews, increased referrals and SEO rankings for Google searches

More positive reviews yield additional referral business

Differentiate your firm from others by offering a superior client experience

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
FAQs/Forum
Email/Help Desk
Knowledge Base

Training options

Live Online
Webinars
Documentation
Videos
In Person

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Starting from

49

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Why am I seeing this?

Case Status pricing information

Value for money

5.0

/5

7

Starting from

49

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Case Status features

Functionality

4.7

/5

7

Total features

69

5 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Alerts/Notifications
Activity Dashboard
Data Import/Export
Reporting & Statistics

Functionality contenders

Case Status users reviews

Overall Rating

5.0

/5

7

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.86/10
Rating distribution

5

4

3

2

1

7

0

0

0

0

Overall rating contenders

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Stephen S.

Law Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy, Affordable Way to Maintain Client Communication

Reviewed 6 years ago

My overall experience with Case Status has been fantastic - from initial on-boarding to implementation, everything has been great! Clients have only said positive things about Case Status, and many like how it allows them to send secure messages to their attorney. It has definitely proven to be a worthwhile investment in providing premier legal services to clients.

Pros

Case Status solves the number one complaint against attorneys: lack of communication. With Case Status, attorneys and law firms can easily communicate the status of any client's case directly to the client through a user-friendly app that the client can download on his or her phone. Case Status makes this process easy by allowing the attorney and law firm to create templates that are sent to the client for any type of case. The attorney and client can also communicate through the app and the attorney web interface. Last but not least, Case Status is a very affordable way to avoid the pesky lack of communication problem.

Cons

It's hard to find any cons with Case Status. It will be cool to see more features implemented as this legal technology innovation grows and develops in time.

KS
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Kaylen S.

Law Practice, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Increase Client Satisfaction

Reviewed a year ago

I highly recommend Case Status. At a time of high volume, we were looking for a way to keep clients apprised of their case and feeling in touch without increasing the amount of staff time it would take to keep them updated. We found and implemented Case Status right after the pandemic, and have never looked back. The number one complaint at law firms is "I can never get in touch with my..." but with how quickly our staff can just shoot a quick response or update back in Case Status instead of getting caught up in a phone call, our firm's average response time to clients is not the goal 24 hours... it's only 7.2 hours!

Pros

Intuitive interface - hardly needs any training for staff or clientsIncredible service - our account rep got back to us faster than I could send a messageImplements features - most impressed I've ever been with a software company's ability to deliver feature requests or improve product quickly and efficiently; many fixes came within weeks (they roll out new fixes every two weeks) than at other companies...

Cons

Client expectations - some clients expect immediate responses when texting, where as only 24 hour responses when emailingClient avenues - some clients who are antsy for a response will start contacting us via the app AND email AND phone, increasing instead of decreasing the amount of contact; but case managers can work to reign that in and better set expectations

SV
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Selma V.

Law Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Review from assistant at GGF

Reviewed a year ago
Pros

The user friendly features the Case Status provides for both the user and the one providing the info.

Cons

The phone number changing in each file can sometimes be tricky

MA
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Molly A.

Law Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Communication Tool

Reviewed 6 months ago

I have had positive feedback from our clients about being able to communicate easily and stay updated on their cases. We were very overwhelmed with incoming phone calls at our office and this has helped us reduce those and get back to being client-centered and efficient at updating our clients.

Pros

I love being able to quickly get our clients messages and our clients appreciate being able to text us questions and documents. Being able to share information for each case stage drastically cuts down on incoming phone calls and ensures our clients are up to speed on their cases.

Cons

I can't really think of anything I dislike.

Vendor response

Thank you for taking the time to review Case Status! I'm so glad you are happy with the choice to move to Case Status and that you are finding value in it. We definitely appreciate any suggestions you have going forward!

MG
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Michael G.

Legal Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Case Status Portal

Reviewed a year ago

implementation was fast and easy. Training was adequate and ongoing support to expand our use and utilize new features has been great.

Pros

Case Status enables clients to interact with their legal team to ask questions, upload documents and provided needed information as their case progresses. Scheduled communication helps to prompt needed action

Cons

integration is improving, there are more opportunities to leverage API to reduce workload and improve customization to clients

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