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Litify

4.6
(55)

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End-to-end practice management & legal operating platform

(2)

Litify Pricing, Features, Reviews and Alternatives

Litify FAQs

Q. What type of pricing plans does Litify offer?

Litify has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Litify?

Litify has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Litify support?

Litify supports the following languages:
English


Q. Does Litify support mobile devices?

Litify supports the following devices:
Android, iPad, iPhone


Q. Does Litify offer an API?

Yes, Litify has an API available for use.


Q. What other apps does Litify integrate with?

Litify integrates with the following applications:
LawPay, Talkdesk, Microsoft Outlook, Dropbox Business, Five9, RingCentral Contact Center, Gmail, Accounting Seed, DocuSign, Reputation Studio, NetSuite, Docufree, NetDocuments, CaseworksPro, Quickbooks Online, Birdeye


Q. What level of support does Litify offer?

Litify offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum

Litify product overview

What is Litify?

Litify was selected as the 2023 Practice Management Solution Provider of the Year.

Key benefits of using Litify

Matters & Intakes
Our Matters & Intakes product lets you standardize processes across your legal team and make sure best practices are applied to every case. Configure matter plans based on your specific workflows and then automatically generate them when a matter is opened in Litify, with tasks automatically assigned to the relevant team members. Bring the same level of standardization to your intakes processes with configurable intakes questionnaires.

Document Management
Keep all your case materials organized in one place with Docrio, our fully integrated document management system. Documents are easily accessible from within a matter plan and you can even save files directly from Outlook to the matter plan with our Docrio Email feature. Docrio also lets you automatically generate documents by populating pre-built templates with information pulled directly from the matter plan.

Time & Billing
Increase both time capture and bill realization with our suite of timekeeping and billing features. Automated billing rules automatically enforce your clients’ billing guidelines, so there’s less for bill reviewers to write down. Matter budgets are displayed within the matter plan to help your team allocate resources appropriately. Finally, Litify helps make sure small billable tasks don’t fall through the cracks by prompting users to make a time entry when they generate standard documents in Docrio or save documents to a matter from Outlook.

Reporting & Dashboards
Litify makes it easy to understand what’s happening inside your business with user-friendly, highly configurable dashboards that are fully built into the product. Gain valuable insight into topics like which team members are over- or under-performing, where matters are getting held up, and which marketing channels are yielding the best return on investment.

Plus extensive integrations and professional services, support & training!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
24/7 (Live rep)
FAQs/Forum

Training options

Webinars
Live Online
Videos
In Person
Documentation

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/user

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Litify pricing information

Value for money

4.4

/5

55

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Litify features

Functionality

4.6

/5

55

Total features

104

13 categories

Most valued features by users

Document Management
Access Controls/Permissions
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Task Management
Case Management
Calendar Management

Litify users reviews

Overall Rating

4.6

/5

55

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.86/10
Rating distribution

5

4

3

2

1

40

10

2

2

1

Pros
Litify empowers you with a lot of data and analytics, and with great knowledge comes great responsibility.
It allowed an easy training for us as we were already used to the basic format. It helps us really stay focused on the areas we need to be focused on.
The program is very user friendly and self explanatory, it would be very easy to learn on your own but you have the support of the company to help you through every step of the way.
Cons
Litify forces you to pay for its document management system called Docrio. This program has a lot of issues, very slow and causes systems to crash requiring a restart.
The search function that was the backbone of our Salesforce use was completely ruined.
I've run into a lot of challenges integrating other products. Many products integrate with Salesforce but once the engineers get involved and try to integrate with Litify, it's a problem.
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Anthony J.

Legal Services,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Consistently exceed all expectations and blow the competitors out of the water.

Reviewed 6 years ago
Pros

Salesforce ecosystem lays the foundation and the amazing Litify team builds the structure that, for the first time ever, provides an amazing, industry specific tailored platform that can do anything a law firm can dream to do... and more. This platform has the ability to completely change the industry from a technology and efficiency perspective; and that change, is desperately needed.

Cons

That I had to wait this long to get it. There are constantly improving the product as a young player in the industry. That being said, they communicate with their large and small clients, prioritize needs and have rolled out features faster than I could ever have imagined. I've been following them since before they launched and to have built a platform that already surpasses players that have been in the space for decades is incredible. I can't wait to see the features they continue to improve and build that I haven't even known I needed at this point.

LG
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Lenin G.

Law Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for Law Firms Operation

Reviewed 2 months ago
Pros

The great thing about litify is how easy is the customization to any work flow, Also that you can integrate other component, like you accounting system and your phone system.

Cons

I think they should dedicate more time to do more with phone system integration.

AH
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Ann H.

Law Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Firm Adminstrator

Reviewed 8 months ago
Pros

Reporting capability and it is cloud based

Cons

Quite frankly for our business, Litify is more than we need. I believe it is a good product for certain law firms but it is not the best fit for our firm.

Vendor response

Thank you for the honest review of your Litify experience. We’re glad you’re taking advantage of our reporting capabilities and integration with Microsoft Outlook for your document management needs. Litify is a powerful platform, and every element can be configured to match your specific workflows. Please reach out to your CSM directly — we can support you in setting up the platform and getting it to work better for your needs.

JW
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Justin W.

Legal Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Heading in the right direction

Reviewed 2 months ago

Litify has a lot of value built into the product, while the Salesforce platforms allow for a substantial amount of customization for your specific firm. The new leadership shows promise in advancing Litify's potential further, and they've done a better job at keeping client facing employees. Some older, underdeveloped features (questionnaires for example) have the promise of being improved, but as of now unsure as to when those improvements will be available.

Pros

Flexible platform Extensive knowledge articles Adding new features consistently New direction is more tangible than previous years, transparent product road maps

Cons

Some features are underdeveloped/untouched Instances of bugs in the platform met with "We know this is an issue, but it's not a priority to fix right now"

PC
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Paul C.

Law Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Timesaver

Reviewed 7 months ago

It has automated so many parts of the job that we require less employees to do the same volume of work as we did without it. It enables me to see everything i need to know from a firm management perspective from my phone which gives me the freedom to do other things and not worry about what is happening at the firm.

Pros

The robust dashboards are amazing at saving you time when running a busy law practice. I can get a snapshot of everything I need to know across the entire firm in an easy-to-digest form. Its like a snapshot that identifies any issues i need to address without me having to delve into the details to find it.

Cons

It takes a long time to set it up and get it operating as you like it. It is not easy to learn to create the reports.

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