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CloudRadial
5
41
4
13
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CloudRadial’s Unified Client Portal and CSA Platform enables
Table of Contents
CloudRadial - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
CloudRadial overview
Based on 55 verified user reviews
What is CloudRadial?
By industry, CloudRadial reviewers are most commonly professionals in information technology and services (76%). The most frequent use case for CloudRadial cited by reviewers is managed service providers (MSP) (96% of reviewers).
What are the most popular integrations for CloudRadial?
The CloudRadial integration most frequently cited by reviewers is ConnectWise PSA, a managed service providers (MSP) product rated 4.9 out of 5 for its integration with CloudRadial.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Client Support
Customer Support
Ease of Use
Client Reporting
Training and Learning Curve
CloudRadial’s user interface
CloudRadial review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.2
Customer support
4.7
Reviews sentiment
What do users say about CloudRadial?
Reviewers indicate CloudRadial delivers strong client support, making it easy for clients to access information, manage tickets, and interact with services in one place. They say it adds value to their operations, improves client engagement, and is appreciated by both staff and clients for its comprehensive approach to account management and reporting. They find the support team responsive and helpful, though some mention delays in feature development and a lack of direct phone support as drawbacks.
Users think the interface is intuitive and customizable, allowing for a branded experience and easy navigation for most clients. They report some navigation challenges, occasional clunky elements, and limited customization in certain areas, but overall feel it enhances the customer experience.
Select to learn more
Who uses CloudRadial?
Based on 55 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
CloudRadial's key features
Most critical features, based on insights from CloudRadial users:
All CloudRadial features
Features rating:
CloudRadial alternatives
CloudRadial
Starting from
95
Per month
TeamViewer ONE
Starting from
24.9
Per month
Wrike
Starting from
10
/user
Per month
Freshservice
Starting from
19
/user
Per month
CloudRadial pricing
Value for money rating:
Starting from
95
Per month
User opinions about CloudRadial price and value
Value for money rating:
To see what individual users think of CloudRadial's price and value, check out the review snippets below.
Drea K.
Senior Operations Specialist
Kevin H.
Head of Projects
CloudRadial integrations (21)
Integrations rated by users
We looked at 55 user reviews to identify which products are mentioned as CloudRadial integrations and how users feel about them.
Integration rating: 4.9 (23)
“So hard to get clients to remember a time or staff for that matter”
“We use it to sync device information. There are many other options available”
Daniel S.
Security Alignment Engineer
Integration rating: 4.4 (8)
Integration rating: 5.0 (8)
Integration rating: 4.0 (7)
“Data synced to report items like patching, but there are limitations to the data brought over.”
Andrew C.
Systems Administrator
Integration rating: 5.0 (7)
Integration rating: 4.5 (7)
“We use addigy for all Mac computer management”
Michael J.
Chief Technology Officer
CloudRadial support options
Typical customers
Platforms supported
Support options
Training options
CloudRadial FAQs
Q. What is CloudRadial used for?
CloudRadial is a web-based client and ticketing portal designed to help Microsoft cloud solution providers (CSPs) and managed software providers (MSPs) streamline account management and service desks to boost client retention and end-user productivity. It lets service staff and clients access ticket information through dynamic forms, which can be customized according to individual requirements. Key features of CloudRadial include service catalog, knowledge base, QuickStarts, infrastructure reporting, policy management, application launcher, network reporting, assessments, sales matrix, company calendar, end-user training, and integrated learning management. The MSP service catalog enables managers to promote their list of services, allow clients to learn and shop for services, onboard new employees, and receive approvals related to orders.
Q. What level of support does CloudRadial offer?
CloudRadial offers the following support options:
Email/Help Desk, Knowledge Base