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CloudRadial
CloudRadial’s Unified Client Portal and CSA Platform enables
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CloudRadial Pricing, Features, Reviews and Alternatives
CloudRadial FAQs
CloudRadial has the following pricing plans:
Starting from: $95.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of CloudRadial?
CloudRadial has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does CloudRadial support?
CloudRadial supports the following languages:
English
Q. Does CloudRadial offer an API?
No, CloudRadial does not have an API available.
Q. What other apps does CloudRadial integrate with?
CloudRadial integrates with the following applications:
Kaseya BMS, Simplesat, Datto RMM, Calendly, HaloPSA, QuoteWerks, Zapier, Auvik, ConnectWise CPQ, Datto Workplace, Liongard, IT Glue, BrightGauge, SmileBack, ConnectWise PSA, Addigy, Domotz, Zomentum Grow, Autotask PSA, Datto SIRIS, Zendesk Suite
Q. What level of support does CloudRadial offer?
CloudRadial offers the following support options:
Email/Help Desk, Knowledge Base
CloudRadial product overview
What is CloudRadial?
CloudRadial is a web-based client and ticketing portal designed to help Microsoft cloud solution providers (CSPs) and managed software providers (MSPs) streamline account management and service desks to boost client retention and end-user productivity. It lets service staff and clients access ticket information through dynamic forms, which can be customized according to individual requirements.
Typical customers
Platforms supported
Support options
Training options
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CloudRadial pricing information
Value for money
4.6
/5
55
Starting from
95
Per month
Other
Pricing options
Value for money contenders
CloudRadial features
Functionality
4.5
/5
55
Total features
48
5 categories
Most valued features by users
Functionality contenders
CloudRadial users reviews
Overall Rating
4.7
/5
55
Positive reviews
98
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.8/10
41
13
1
0
0
Overall rating contenders
Sean H.
Computer & Network Security, 11-50 employees
Used daily for 2+ years
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Great product that helped us while bringing on a very large client (for us). This product has given us a competitive advantage against others and is an amazing sales tool, training portal, reporting dashboard, support tool and account management tool.
The team is very responsive. You can see that they love the product and are there to help. We moved from a competitor who was mostly coasting.
There is a lot to getting this implemented. I would recommend the white glove support if they still have that as an option for installation.
James G.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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The core functionality of the application is excellent and reliable. The things that work, work well. My review has been vocal in the shortcomings of its integrations with our business tools because we see the real potential the application could have to be a 100% automated self-service window into our entire customer relationship lifecycle. The product is 75-80% of the way there, and we are very...
The customer experience is straightforward. The functionality which exists is very customizable compared to industry standards. Managing Service Tickets, Assessments, Invoices, and customer Planner / Roadmaps is intuitive and easy.
Items which have been on the CloudRadial software development roadmap for years have not been released or given firm timelines. Timelines for actively-in-development product functionality which have been expressed to us in emails or calls have repeatedly been missed, in the case of the ConnectWise Manage Projects module spanning all the way back to our original onboarding meetings in October of 2019...
Lucas B.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
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Having a central dashboard for both ourselves and our clients that we could customise with training, access to their web apps, ticket submission etc was the number one reason for this product. The dashboard looked great once configured.
Customising and setting up content for the dashboard was painful, confusing and very difficult. Support helped a lot but it needs serious simplification
Drea K.
Information Technology and Services, 201-500 employees
Used daily for 1-2 years
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CloudRadial has been great for getting clients the ability to see and interact with their service tickets, cleaning up their company directory, showing high risk users, MFA, license counts etc. CloudRadial's Customer service is excellent, however, notifications about potential outages due to changes could use some work. At one point no one was able to login to CR due to changes made during the day. this appears to be improving slightly, but being notified of upcoming maintenance, changes, updates, etc ahead of time seems like a no brainer and an easy win.
The end user experience in CloudRadial is amazing, it has a lot of robust data and features at your fingertips.
As an administrator and implementer, the setup is very confusing, takes a long time to adjust to the learning curve, and the lack of Project features to show clients is very disappointing.
Brandon M.
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
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We are working to drive all our main lines of customer engagement through the portal to help create a common experience from sales to support. Our use of CR is really helping transform our good process into something that is visible at all times to our customers.
The Cloudradial solution helps drive a lot of interactions we have with our customer into a common location from support to reporting to sales. Helping customers not go 10 different spots helps improve our engagement in many ways.
Nothing at the moment. We see continuous product enhancements and very happy with the solution.
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