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Addigy

4.6
(14)

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Apple device management solution for Apple IT teams

(4)

Addigy Pricing, Features, Reviews and Alternatives

Addigy FAQs

Q. What type of pricing plans does Addigy offer?

Addigy has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Addigy?

Addigy has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Addigy support?

Addigy supports the following languages:
English

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Q. Does Addigy support mobile devices?

Addigy supports the following devices:
iPad, iPhone

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Q. Does Addigy offer an API?

Yes, Addigy has an API available for use.

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Q. What other apps does Addigy integrate with?

Addigy integrates with the following applications:
Zapier, Azure Active Directory, Freshdesk, Acronis Cyber Protect Cloud, Liongard, IT Glue, BrightGauge, Okta, ConnectWise PSA, Autotask PSA, CloudRadial, Zendesk Suite

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Q. What level of support does Addigy offer?

Addigy offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support

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Addigy product overview

What is Addigy?

Addigy is a cloud-based platform designed to help IT teams for organizations of all sizes manage and maintain Mac and iOS devices. Key features include user group management, automated device enrollment, asset monitoring, usage tracking, and reporting.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Webinars
Live Online
Videos

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Addigy pricing information

Value for money

4.7

/5

14

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Free plan
Subscription
Free trial
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Addigy features

Functionality

4.6

/5

14

Total features

96

7 categories

Most valued features by users

API
Third Party Integrations
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export

Functionality contenders

Addigy users reviews

Overall Rating

4.6

/5

14

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.93/10
Rating distribution

5

4

3

2

1

9

5

0

0

0

Pros
Amazing support, a dedicated community and a team willing to work with you on anything you need.
If there aren’t, support has been very helpful. We also did ACE certification which helps keep up credentials for the Apple Consultant’s network.
The solution truly is the best of both worlds for my Mac endpoints.
Cons
Console can be confusing to navigate, lots of work still to do with making it more intuitive. CEO was very pushy while we where trialing it.
I've emailed on questions we went' over during the course and received no response.
Limited to Apple products. Also, keyboard shortcuts affect your Mac, not those who you are working on...such as Quit Application.

Overall rating contenders

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Matt L.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Addigy - Mac Management with vision for future of PaaS and device impermanence

Reviewed 3 years ago

What a fantastic company to work with. Deep level knowledgeable professionals are on hand from lead inception to 10 years down the road in partner relationships. I cannot name another organization that partners as deeply for our success as Addigy.

Pros

The overall structure is perfect. The company has deep connections inside apple and make MDM management near perfect. The authentication add ins and auth policies allow for seamless adoption of Azure AD across multi platform devices, Windows, Mac, iOS devices, etc. This allows for the executives of organizations whom often own the mac devices, to receive the same support and extensibility of automation as their windows brethren. Simply put it is well organized, well executed, and the vision is way in the future with things like deep PaaS integration and normalization of data so that reporting is universal!

Cons

Some of the hierarchal settings could use more work, as well as the UI filtering based on security roles. Other than that, most of the gripes are the scalability of the Apple policies themselves, which is actually a positive, in that Addigy does a great job managing some of the heavy handed policies from Apple. One example is the alerting that gets created each time apple updates their TOS. It doesn't scale well but no one does with that.

jG
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jp G.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MSP Friendly MDM Solution for Mac

Reviewed a year ago

Addigy allows us to manage a large number of computers with few people. Being able to setup procedures for multiple clients in one interface is extremely valuable. This allows us to apply the work we do for one client to others easily.

Pros

We’ve used Addigy for 5 years. We were using JAMF before. We like that Addigy allows us to manage multiple clients from one login. Addigy has matured enough that there are resources for almost any mainstream app or workflow. This means if you want to do something, odds are there are resources already posted. If there aren’t, support has been very helpful. We also did ACE certification which helps keep up credentials for the Apple Consultant’s network. We’ve taken the course twice - certifications expire after 2 years - and have enjoyed the progress Addigy has made in their product each time. Addigy has a few updates planned that will allow us to more easily manage our client's Macs. Addigy has also streamlined their interface which helps.

Cons

While support is great, the follow-up I’ve gotten from the trainers has been inconsistent. I've emailed on questions we went' over during the course and received no response.

DS
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Delaney S.

Information Technology and Services, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Addigy

Reviewed 3 months ago
Pros

It has a nice UI and a lot of available training.

Cons

It can be really hard to navigate to get what you REALLY need.

SV
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Sven V.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Addigy makes life easier!

Reviewed a year ago

Addigy makes it very simple to deploy new machines into an environment, while also providing advanced options for when I need more customization. The solution truly is the best of both worlds for my Mac endpoints.

Pros

Addigy's MDM is lightning-fast and works seamlessly with all the macOS and iOS products i've encountered. The policies were recently revamped to make them even easier to manage (thanks!). I love that I can push custom apps to workstations, and all I have to do to onboard a new workstation is to install the Addigy agent.

Cons

Addigy has an opportunity to improve their monitoring tools. While they are great when reporting when I request to be informed if a server goes offline, the ticket does not auto-close if it comes back online. Also, it seems to hoard old version of software in their local repository on the workstations, which could fill up space, but that could be an issue on my end not knowing how to automate cleanup.

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Mike C.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, efficient device management.

Reviewed a year ago

Top notch.

Pros

Ease of use. Able to view all assets under a single pane of glass type environment. Reports are easily and quickly compiled

Cons

nothing really. The entire system is simple to use and provides the best options for managing our client assets.

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