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GLPI

GLPI is an IT Service Management software.

Table of Contents

Is this product right for your business?

Find out with a

GLPI - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

GLPI overview

What is GLPI?

GLPI is an incredible ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legitimate control over your company’s IT budget, and expenses.

Key benefits of using GLPI

Helpdesk and Asset Management on one platform? Easy with GLPI! We offer complete suite for single price.

Starting price

19flat rate /
per month

Alternatives

with better value for money

GLPI’s user interface

Ease of use rating:

4.5

(41)

GLPI reviews

Overall rating

4.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.45/10

Rating distribution

Pros

“They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.”

Séphora g.

juriste

“Managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have.”

bruno c.

cio

“It has excellent troubleshooting ability and is quite simple to navigate.”

Bella X.

Business Development Representative

Cons

“The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.”

Max R.

Consultant

“The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.”

Verified reviewer

Anonymity request

“The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.”

Ricardo O.

Planning and Development Analyst Organizational - IT

Who uses GLPI?

Based on 41 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Computer Hardware

Computer & Network Security

Government Administration

Others

Use cases

IT Asset Management

Help Desk

IT Management

Inventory Management

Ticketing

GLPI's key features

Most critical features, based on insights from GLPI users:

Reporting/Analytics

4.0

(10)

Asset tracking

4.2

(9)

Inventory management

4.2

(9)

Inventory tracking

4.7

(6)

Incident management

4.3

(6)

Task management

4.4

(5)

All GLPI features

Features rating:

4.3

(41)

Support ticket tracking

5.0

(2)

Customizable branding

5.0

(2)

Customizable fields

5.0

(1)

IT asset tracking

5.0

(4)

Data import/export

3.0

(2)

Access controls/permissions

4.5

(4)

Activity dashboard

4.6

(5)

API

3.3

(3)

Service level agreement (sla) management

4.7

(3)

Reporting & statistics

4.0

(3)

Change management

5.0

(4)

Third-Party integrations

4.0

(2)

Self service portal

5.0

(2)

Maintenance management

4.6

(5)

Data visualization

3.7

(3)

Cost tracking

4.8

(4)

Asset lifecycle management

4.5

(2)

Knowledge base management

4.6

(5)

Support ticket management

4.6

(5)

Alerts/Notifications

4.0

(1)

Configuration management

4.0

(6)

Contract/License management

4.3

(4)

Supplier management

4.8

(4)

Dashboard creation

(0)

Customizable reports

(0)

Customizable forms

(0)

Monitoring

(0)

Problem management

(0)

Role-Based permissions

(0)

User management

(0)

GLPI alternatives

GLPI

4.5

(41)

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.6

Customer Support

4.1

ManageEngine Endpoint Central

4.6

(1.3K)

visit website

Starting from

795

Per year

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.5

Customer Support

4.4

N-central

4.1

(195)

visit website

Starting from

1.75

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

3.9

Customer Support

3.9

BOSSDesk

4.6

(138)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.7

Customer Support

4.8

GLPI pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

GLPI Network Cloud

Per month

Features included:

Backups
Community Plugins
GLPI Network Plugins
Server Maintainance
Unlimited End Users
Unlimited IT Assets
Unlimited Support L.3
Updates

On-premises Basic

100

Per month

Features included:

+ 2 Hours Remote Technical Assistance From Teclib
Community Plugins
GLPI Network Plugins
Unlimited End Users
Unlimited Support L.3
Up to 10 IT Agents
Up to 500 IT Assets

On-premise Standard

300

Per month

Features included:

+ 8 Hours Remote Technical Assistance From Teclib
Community Plugins
GLPI Network Plugins
Standard Plugins
Unlimited End Users
Unlimited L.3 Support
Up to 5000 IT Assets
Up to 50 IT Agents

On-premises Advanced

1000

Per month

Features included:

+ 20 Hours Remote Technical Assistance From Teclib
Commuity Plugins
GLPI Network Plugins
More Than 5001 IT Assets
More Than 51 IT Agents
Provides GLPI Network as a Package (for Debian/ RHEL/ Fedora/ Centos
Unlimited End Users
Unlimited Support L.3

User opinions about GLPI price and value

Value for money rating:

4.6

(41)

To see what individual users think of GLPI's price and value, check out the review snippets below.

“They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.”

Séphora g.

juriste

“Managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have.”

bruno c.

cio

GLPI integrations (11)

Top integrations

Privileged Account Manager

EndPoint Privilege Manager

GLPI support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

FAQs/Forum

Email/Help Desk

Training options

Webinars

Documentation

Live Online

GLPI FAQs

Q. What type of pricing plans does GLPI offer?

GLPI has the following pricing plans:
Starting from: €19.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)

These products have better value for money