Hexnode UEM Reviews

Hexnode is available at different pricing levels, you only have to choose a plan that suits your needs. That is, you only have to pay for the things you need and not for the things you don't.

The product has a very limited number of YouTube tutorials available. But their help documentation is comprehensive and contains video guides, and they sometimes air informative webinars on certain topics too.

Very easy to install on new devices. The policies feature makes it so that we don't have to replicate the same settings for each different device. We can simply add the device to the policy and have all our settings and programs assigned to that device.

The only feature that we've noticed that doesn't work properly is the app switching when in kiosk mode. Otherwise it works exactly as intended and does everything we need it to do.

Once on the device it works as expected and locks the device down with the policies well.

How difficult it is to get the everything into Hexnode via Apple Configurator 2 and DEP, have constantly had issues with this and been on the phone to support on several occasions. The Hexnode system somehow also managed to remove our Apple business manager token which resulted in 3 hours of headaches between Apple and Hexnode to get it sorted.

The software is easy to use, the single pane of glass for app/device/user management is a dream.

Some of the lower tier plans are prohibitive for android MDM, Definitely need to upgrade your plan for smoother management

The product is intuitive, the learning curve is quite flat and whenever you need support it is there for you. The guys and girls at the support team have responded to me in web chat at all hours of the day with quality advise and support. Where they need to confer with a colleague they will be honest and say this and i always have had a response. I needed a specific use case, they delivered it and...

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Better support for non mainstream devices, I know they work hard to reach the level of capability on all devices that they have achieved on Samsung as an example. My use case was around 200 Nvidia Shield tablets so we had to work with that, it may just be feature envy but if Samsung had been able to do what I needed i would be able to exploit more of the tool box on offer.

non stopped improvements and enhancement to raise this product , and 24 hour technical support its over all I think , very polite and professional team to contact with and the always help even its a miner issues , very supportive team in general even if its non hexnode mdm issue they always give a very good consulting effort , hope to always be at this stage of helping and support , as the product it very good and covers all or need , I have added the releases in the feature , when some features added to the product as remote connection and other issue which is contacted with the team , it will be our golden software

as major role as user role , we have in the product two roles : admin and reports , it would be more nice to have a technical support role that should just review the tabs that is privilege to , another thing which be to have availability to custom the reports when needed , and if any when wiped the device to have a notification immediately of those how abuse the system

The product is not so easy to you for a non-IT person. But the online support via chat is superb, the reps are willing to spend as much time as you need to walk you through, step by step, until you achieve the implementation and functionality you are looking for. That's what makes this an excellent product for any user. You don't have to be an-IT specialist!! When you have such a high level of support...

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Software is not so easy to use and there is definitely a learning curve, but as indicated above, the support team will help you.

Rugged device support. Only a handful of the UEMs support rugged devices, Hexnode is one of them. They have numerous generic restrictions and policies specific to rugged device management. The OEMConfig and AE support is also helping the UEM to offer more features.

I am happy with their product and services. The portal is self-explanatory and their customer assistance is beyond comparison. In addition to chat support, they have an internal forum, extensive product documentation, blogs and articles. They also actively participate in external community discussions (Quora and Reddit), they even have a product certification course - Hexnode Academy.

The ease of use. Very userfriendly and easy to navigate. After sales support is also great and they really listen to what the customer wants. In my case, they really listened to my requests of 2 specific features and implemented it.

Nothing at the moment. Pricing, if I really have to mention something. Pricing could always go down a bit.

Hexnode has one of the best customer support in the industry. Since we were using a proper UEM for the first time, we were confused initially. But the tech support team helped us with a smooth transition through the software.

Nothing so far. For beginners, familiarizing themselves with the software could be a little tricky. But I think that goes for any UEM software.

Very easy to use. Great customer service. Very powerful.

I have found devices that it does not work on. I have found bugs.

Hexnode helped us solve our mobility issues easily and effectively by enabling us to watch and control our devices from a single admin platform. It is a must-have in every growing company that doesn’t want to compromise its security.

Though Hexnode wins in most of its race with its competitors due to the value it provides, it still is a ‘just good’ UEM. It can be improved in terms of updations and latency.

I liked the containerization feature, which helped separate personal and company-related profiles on devices. In addition, advanced restrictions enabled us to stop screen capture and enhance security.

Some necessary features are available only in top plans; however, most of them are just basic versions.

Good UX, very good funcionalities, user friendly

Good managment of endpoint devices like Windows, Android, macOS

This software has exceeded my expectations and deployment was incredibly simple.

One of the features I was looking for (the ability to disable USB lock on iOS devices) isn't available, but I was told it's in development.

Very easy to setup and get going even if you do not have an IT background. IT support is needed to get deep into features. So far it as been very easy to use.

Setting up more in depth features requires a technical background

Great feature set for price point. It meets our tribal requirements without paying for features we don't need or won't use.

When working on a specific device, say number 40, and you click the back button in the browser it takes you back to the top of the list or first page. it would be better to take you back to the page you were on previously. Quite a pain if you are working through a long list

Remotely deployable which is so helpful over lockdown, and so much visibility of users and devices

A few features are still unavailable as yet but they're in the pipeline

Deployment is fairly simple with Android.

All the good features are the most expensive plan..

Best MDM, Best Price, Best UI, Best Customer Service

NONE I can find.....................................

For a first-time user, the main hurdle was made non-existent by their un-paralleled tech support team. They helped us set up and navigate the product and had us running in under a week.

The software did seem to consume a lot of energy on specific older model devices but runs smoothly with all the new versions.

This software was the easiest to get hooked up to our DEP and MacMini, and it was super simple to configure. Feature packed, and helps even the leanest IT Departments to deploy a viable MDM solution.

Importing users phones that were not going to be wiped (as part of the DEP/Apple Configurator on the MacMini) led to some weirdness with apps, but brand new phones and devices will be able to import in with no issues.

Hexnode's Location tracking and Geofencing features are quite beneficial, especially for maintaining security and confidentiality. Moreover, Hexnode UEM is not too pricey when compared to its competitors.

Lacks some features in the mobile version compared to the web version.

Policies can be applied to usergroups, policies are associated automatically to each device after the device is added to a user in usergroup Single mode and multi mode Kiosk mode works as advertises. Nice set of out of box reports.

Multiple Apps/API keys - We would like to have multiple apps within same account/portal with each app having a different API key, so that cost, reports can be created separately. Data export APIs are missing to build our own reports or create our own data pipelines to AWS or other places. APIs should allow pagination and filtering for users and devices.

Intuitive system requiring no training to configure. Manages any type of device and integrates with all types of services needed to support authentication and systems management.

The name Hexnode is not very catchy and it's sort of hard to remember.