Their service is friendly, and offers useful suggestions on how to make my queries better when I reach out to them.
They're headed the right direction, and we're ultimately looking to get rid of our SolarWinds monitoring software in favor of Hosted Graphite. The customer support is great.
I add in a few lines of code in my app, point the metrics to Hosted Graphite and I look like a hero to my client. Makes me look good, makes my client look good, I'm sticking with it.
In the era of devops, limitation of team members does not work well, I prefer all of my team members to have access to the monitoring.
But with all the weird port numbers, odd dependencies, obscure programs and commands, something always breaks.
Having said that, it's a real pain to build and monitor.