Stellar customer support, easy to use user interface, a lot of support for 3rd party analytics apps. App that keeps getting more features - app is alive development-wise and trustworthy.
I believe the best aspect of the app is the in-browser chat support. I've received so much support and suggestions and advice from them that I've never experienced such prompt and helpful customer support before with any app. I've been asked to check out new features in a demo, too, which was wonderful - after a few months, the features in the demo were added to the app itself. I feel like there is a good reason to reach out to the customer support team and ask for features, as they seem open to them - this is not a company run by shark-like salesmen/saleswomen, but a developer-led company - where things that are difficult to do are eventually made easier to accomplish, and so on. I've received such stellar customer support from people and all others that I'm really quite awed. You're doing very, very well. I know Geckoboard will keep on becoming a better app, little by little, and that is a good feeling to have.
There are limitations to Geckoboard - I might not always be able to find a solution that suits me the best way - there are always some ways to improve the workflow - but the way the customer support listens to use and implements features or provides help pretty much negates any cons I might have with it. One thing maybe is that I'm not able to "park" a dashboard so that it's settings are kept safe even though I have downgraded from two dashboards to one dashboard. And another is that there is no way to select multiple objects and copy them to another dashboard quickly. But my experience overall has been that if I ask for something, and it's not there, it might get implemented in the future. Another thing is that I was getting errors from MixPanel, but was not able to see what the error was - this is another thing that can be improved from Geckoboard aspect, it's not a con it's just a missing feature that could be implemented in the future.
Likelihood to recommend: 10/10
Definitely how the dashboards look. The information can be seen in a compelling way, which is super important considering that sometimes you need to communicate hard to understand KPIs. Dashboards are easy to create and deploy, there are some very pretty prebuilt ones. Another positive thing is how the Geckoboard Team constantly adds new data sources to increase compatibility.
When I was using it, the integration with Google Analytics was relatively limited, unfortunately, I needed to add a calculated metric on the dashboard and Geckoboard didn't allow me to do it.
Likelihood to recommend: 4/10
We've got all of our clients set up on our board so that we can monitor how well they're performing each month. It's a great dashboard that we have on display in our office and have set as a desktop for our executives.
Incredible selection of integrations.
Lacks responsiveness. It's a fixed layout for width and height so difficult to resize for different viewports. Lacks any color scheme customization. We'd love to build our own color palette but there's no option.
At some point almost 2 years ago we realized that we needed to make the information from our 30+ systems (used on a daily basis by different teams) accessible to everyone. It made no sense asking people to go into individual apps to run reports and/or look at data. After digging around for a while and toying with different solutions we can into Geckoboards which proved to be the best app for this. Why? Well because it solved our problem right then and there and required a minimal time to setup and to connect with our current systems (we have 10 that have direct integration with Geckboards and for the others we use custom widgets). We now have 14 TVs (48") scattered across the office displaying strategical information about our system, customers, performance, etc. Each dashboard is created taking in mind the teams that are around so that we can show the most relevant information. For example around the customer service team we display metrics from ZenDesk (customer service), Salesforce (sales / implementations), Basecamp (current implementations) and New Relic (application health). This has enabled our customer service team to know what's going on at any given point. On top of this Geckoboard has some great case studies (https://www.geckoboard.com/learn/case-studies/#.Vjy3b66rQUE) that you can use to learn more about how other organizations are reaching a higher employee engagement by using dashboards and a data driven culture. From a technical perspective we use Raspberry Pi (the newer ones) to power the dashboards on the TVs. In conclusion this is a great tool that has brought big changes to the company. I would strongly recommend it to anyone that's serious on sharing data with their team. Disclaimer: I have no relationship to Geckoboard other than being a VERY happy customer.
- Out of the box integration with some of the most popular systems out there (almost 70 as of now). - Ease of use to setup the dashboards. Basically point and click. - Beautiful widgets that make looking at a dashboard enjoyable (if seen some things out there that give you nightmares when you look at them). - Advanced options that allow integrations with your own in house systems via simple JSON pushes or pulls. - Easy to setup rotation between different dashboards (they call them loops). - Excellent customer service.
- I think that it's gotten a bit pricey (we signed up early on so we have a better price) for newer companies to jump onboard. - The documentation can be improved. Sometimes you add a Widget but you don't really know what parameters are used to pull the data behind the scenes. - Need to have more granular options in times between loops. Currently offer 10s, 20s, 30s, 1 min, 5 min. Should have an option to setup X minutes (or at least every minute for the first 10 minutes).
Geckoboard has a variety of really nice integrations with third party products. Most SaaS solutions you would be interested in tracking have integrations which makes it pretty easy to get going with displaying relevant metrics. The website interface is also pretty easy to use and you can get a dashboard together pretty quickly.
The interface for getting custom metrics uploaded could be a bit easier to use but overall it is a good solution and not bad to get started with it!
Likelihood to recommend: 8/10
Free 30-day trial including all features.
Starter - $25.00/mo
Growth - $149.00/mo
Company - $599.00/mo
Geckoboard is a real-time business dashboard that continuously monitors key metrics and tell users when vital signs are showing distress. Geckoboard pushes all of the data that matters to its clients onto a central dashboard page and morphs raw figures into useful visualizations.
Geckoboard isn’t necessarily providing users with access to information they didn’t have before. What it is doing is presenting key metrics in a way that is easy to understand. By distilling key messages from popular business applications and tools, Geckoboard makes it possible for businesses to react to shifts in data in less time.
The way that a company uses Geckoboard will depend on the type of data that the business needs to track. Geckoboard’s ecommerce dashboard can be configured to display key metrics like uptime, revenue, unique visitors, average order size, and conversion rates right alongside fulfillment pipeline stats. Startup and geographic dashboards can also be used to show a company where its customers are coming from and how many of those customers are at risk of churn.
Geckoboard collects data from business apps and then summarizes, distills, and publishes that data on interactive status boards. Status boards serve as a centralized location to post all of the information that is most useful to a business—pulled directly from the tools and apps a business already uses—including sales targets, customer support backlogs, and server uptimes. By refreshing the data in real-time, Geckoboard ensures its clients always have access to up-to-date metrics when making important business decisions.
Not only can Geckoboard pull data from third-party apps, but the system can also unlock data that’s stored inside a company’s own website. Using the API documentation, businesses can create custom widgets that pull data from any system, including those that Geckoboard doesn’t currently support.
Businesses of all sizes can use Geckoboard to create status boards that track and monitor their most important vital signs. Because Geckoboard’s status boards are made up of widgets clients can use third party services to retrieve the business data they want to track.
The platform offers an API that businesses can use to create custom widgets. Individual dashboards can also be adjusted to suit a company’s branding and styling elements using CSS. Finally, using Geckoboard’s Highcharts widget, businesses can create their own stacked bar charts, multi-line charts, and scatter graphs.
Start building your dashboard from scratch by adding widgets individually. To make the process even faster, Geckoboard lets you choose from a range of pre-built dashboard templates.
Configure your dashboard with settings that work for your business. Select the timezone, allowable device IP addresses, the dashboard width, and any custom CSS.
Select the widgets you’d like to add from a list on the left-hand side of the dashboard page. Larger apps have multiple widgets for each selected service. Geckoboard will also provide you with preview images that show how the widgets you select might look on your dashboard.
Geckoboard offers a large number of third-party integration options.
Geckoboard offers four pricing levels for businesses with varying needs. Solo entrepreneurs can utilize the company’s Personal pricing plan for $19 per month. Pricing for teams with five to 50 users runs from $99 to $999 per month. Users have the option of selecting annual billing in exchange for an enhanced pricing discount.