VictorOps Pricing, Features, Reviews & Comparison of Alternatives

VictorOps

IT & DevOps Incident Management

4.77/5 (22 reviews)

VictorOps overview

VictorOps offers a unique package for IT and DevOps users looking for an efficient incident management platform. Where typically incident management solutions focus on the creation and delivery of alerts, VictorOps provides a broad suite of tools that supports active team collaboration throughout the incident lifecycle to ensure incidents are addressed for rapid resolution.

Using a proprietary tool that VictorOps has dubbed “The Transmogrifier,” (available in the enterprise offering) rich alerts are dynamically routed and escalated according to customizable rules. This ensures that alerts are focused at the right people, at the right time; and when alerts arrive, they come bundled with information (documentation, runbooks, etc.) to support the recovery process. By filtering through the noise of extraneous alerts and ensuring technical information is always at hand, VictorOps users are able to solve problems significantly faster.

Following initial alerts, the incident triage process comes alive in the VictorOps timeline. Here an ongoing history is presented that tracks information gathered across all system alarms as well as actions taken against them. At any time, users can distill the view down to only critical or actionable alarms using an incident pane.

During the remediation process, VictorOps supports active collaboration through either native chat functionality, or through bidirectional integration with HipChat and Slack. For direct communication, voice calls can also be initiated without leaving the application. Once incidents are resolved, the “post-mortem” tool in VictorOps allows users to pull sections of the timeline for use in post-mortems, retrospectives, and reporting - enabling users to continually learn from incidents and improve responses in the future.
victorops.com

Pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
VictorOps screenshotVictorOps: How It WorksVictorOps screenshotVictorOps screenshotVictorOps screenshotVictorOps screenshotVictorOps screenshotVictorOps screenshot

VictorOps reviews

Excellent
17

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.6
  4.6
Michael Ujifusa

VictorOps

Reviewed 2016-03-11
Review Source: GetApp

Prior to Bluestem Technologies migration to VictorOps, only a few of our squads were using Pagerduty for on-call incident management. Our major goals and justifications for switching to VictorOps was onboarding our entire technology team onto one on-call solution as well increasing our major incident responsiveness. VictorOps was chosen over PagerDuty for it’s people-centric focus, feature capabilities and cost. The transmogrifier has been an extremely useful tool for many of our teams. We've added playbook annotations to most of our alerts which has been a boon for our 24 by 7 support team. The Datadog integration has also shown VictorOps's savviness and people-centric approach to building a product. A Datadog VictorOps incident will send all of the pertinent information and graphs to an on-call users phone. The VictorOps mobile app can also be used as a platform to seamlessly chat with other users. We've also been encouraged by some of VictorOp's new features they have started to roll out. Their Statuspage.io integration has made many in our organization excited about the ability to have a one-stop-shop dashboard to communicate down-time incidents to a diverse group of users within our company. Their brand-new Control Calling feature (a feature that creates a conference call and pages users to join, penned "the new bat signal" by VictorOps) is also an intriguing feature that several of our teams have started to explore. Possibly our favorite aspect of working with VictorOps over PagerDuty is how responsive their team has been to both our support and development requests.

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Jeremy Welch

The perfect fit

Reviewed 2016-05-20
Review Source: GetApp

When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring. Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something they always have on them. We were immediately captured by the Twitter-like timeline, so that every person (on-call or not) could view the incoming stream from the entire environment, and the rest of the features common in this space seemed very well-implemented. Since then, they've added tons of new features (the Transmogrifier and Control Calls each were game-changers) that have only made the service better. My director has identified this as the single best product we've implemented in the past two years, based on its impact to our team's efficiency and happiness.- Communication-centric design - great for team efforts - Very responsive support and dev team - Easy to set up, easy to use - Lots of integrations available - Contact details in the app makes reaching out to teammates easier in a crisis

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Ian Neveu

Add another member to your team with Victor Ops!!

Reviewed 2016-03-03
Review Source: GetApp

Using VictorOps is like adding another member to your team. By removing the cumbersome problem of over-active alerts, which can cause some serious team fatigue which we experienced prior to using victor ops, you have the ability to add a number of important options relative to the alerts you have created. With the Transmogrifier you can filter through irrelevant alerts with great ease, delivering only the critical alerts to your team. This is of course a process that involves tuning and can take some time. We use Nagios as one of our monitoring tools and the integration with victor ops was seamless. Allowing us to quickly adapt to the ever changing environment that makes up our infrastructure.I am really looking forward to our increased use of the Transmogrifier and its ability to attach documentation to alerts on the fly. I can hardly wait until the next alert that rolls in, including a specific and detailed path to solving the problem that is currently alerting. With the Transmogrifier, this feature is only a few clicks away and I am speaking to our team on this on a regular basis in order to improve the team’s efficiency bringing newer folks up to speed faster. The mobile app interface is outstanding and is constantly improved based upon user feedback.

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Aaron Aldrich

Awesome Way to manage On Call

Reviewed 2016-03-03
Review Source: GetApp

VictorOps has been used in our environment for over a year. This has been an invaluable tool to making sure our staff are aware of what's happening in the environment and pulling in alerts from a couple of different systems. The Transmorgrifier is my favorite feature that I cannot find anywhere else. We've completely transformed at least one custom alert so that our techs don't have to dig for relevant information, they can just find it right in front of them. The best non-replicable asset going, however, is the staff and the culture at VictorOps. They genuinely care about their customers and have even worked with us to develop an integration that we wanted to use in our environment.Excellent On-call management and escalations, Transmorgrifier, Customer Service

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Ben Dalton

Great on-call management for small/medium teams

Used daily for 2+ years
Reviewed 2016-12-08
Review Source: Capterra

I can't really say much about this tool other than: it works, and it works well. Having tried a competitors offering, we found VictorOps to be the right balance of flexible, well-priced, and reliable. It has become an integral part of our operations. We use it with HipChat and find that it makes our incident response and tracking painless. And by painless, I mean it stays out of your way and lets you focus on the problem at hand. Great price/value Easy workflows Incredible integrations

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VictorOps pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

VictorOps Standard - Alerting & Collaboration
$29/user/month billed annually
$34/user/month billed monthly

VictorOps Enterprise - Complete Incident Management
$49/user/month billed annually
$59/user/month billed monthly

VictorOps features

API
Activity Dashboard

Access Control (72 other apps)
Activity Tracking (63 other apps)
Application Integration (67 other apps)
Auditing (77 other apps)
Automatic Notifications (99 other apps)
Collaboration Tools (58 other apps)
Data Import/Export (79 other apps)
Drag & Drop Interface (83 other apps)
Monitoring (183 other apps)
Projections (61 other apps)
Real Time Data (73 other apps)
Real Time Monitoring (81 other apps)
Real Time Reporting (61 other apps)
Reporting & Statistics (66 other apps)
SSL Security (69 other apps)
Third Party Integration (110 other apps)
User Activity Monitoring (54 other apps)
Workflow Management (71 other apps)

GetApp Analysis

Technology-enabled organizations can’t afford to wait until standard business hours to discover and address vital incidents. They need resolutions right away. VictorOps is a DevOps alerting, routing, and real-time incident management solution that decreases the time it takes resolve problems. The platform brings together IT, development, engineering, and systems administration departments with intelligent tools for efficiently resolving incidents from initial alert through to post-mortem analysis.

Designed to empower teams with the situational awareness to address incidents quickly and with complete confidence, VictorOps filters the “noise” of alerts to improve the lives of on-call technicians. The app provides support for both agile and DevOps development processes, allowing companies of all sizes to keep their focus on continuous innovation.


What is VictorOps?

IT and DevOps teams are under more pressure now than ever before, as they play a key role in enabling companies to deliver on agile’s goal of providing software to customers. VictorOps is a real-time incident management platform that provides these teams with notifications when incidents occur. Most importantly, it gives teams the information and tools they need to resolve these problems in an efficient manner.

In addition to sending smarter alerts, VictorOps serves as a virtual environment where teams can prepare for, react to, and recover from technical incidents. Organizations benefit when teams are able to rapidly mobilize, as this allows for accelerated resolutions and decreased downtime. VictorOps improves the lives of on-call technicians by intelligently routing alerts to the right people, at the right time; thereby filtering the noise of unnecessary alarms. Streamlined communication, along with tools for collaboration, integration, automation, and measurement between software developers and operations teams, comes together within an elegant interface.


Who is VictorOps for?

  • Experience level: All experience levels
  • Industry: Every technology-enabled business that relies on IT systems and applications for operations or sales
  • Size: Small teams to enterprise organizations
  • Departments/roles: IT, development, software engineering, and systems administration
  • Budget/point: Standard packaging starts at $29/user/billed annually
  • Example customers: SendGrid, 911 Labs, Entrust

Main features

Rules-Based Alert Delivery

VictorOps offers intelligent, rule-based alert delivery and escalation. When an alert is triggered, VictorOps uses the rules that an organization has created to determine what happens next. By default, critical alerts are turned into incidents, which starts off the unique “escalation policy” defined by the individual organization.

Depending on the rules you have set up, specific incidents may or may not require actual human intervention from someone in your organization. You may opt to have incidents created as “warnings,” which is a lesser alert. You can also leave certain rules “disabled” if you want to receive alerts for staging using a simple cURL command.

Rich Alerts

Rich alerts are annotated alerts that have been setup to include links to specific technical documents that could be needed to resolve the challenge at hand. Using the Alert Rules feature, VictorOps users can elect to annotate alerts containing certain keywords with specific documentation, URL, note, or image link.

Use VictorOps’ Transmogrifier tool to find links to helpful documentation, graphs, and images in the context of your alerts. When an on-call team member responds to an alert, he or she will immediately find the resources needed to fix the problem at hand. This saves time and frustration during stressful periods.

Real-Time Team Collaboration

The VictorOps platform offers a number of ways for users to chat and communicate efficiently during periods of crisis. For example, @Mentions can be used to contact specific team members directly via push notifications. All communication that takes place in this manner is recorded and logged to the main timeline, which means it is visible to other users in the organization and it can be used for reporting.

VictorOps also gives you a way to participate in private chats. Private chats are not recorded or logged on the team timeline, and they cannot be used for reporting. Rather, they consist of one-on-one communication between users. You can send a private message to a colleague using the text bar at the bottom of the user view. No @-symbols are required when you send a private message.

Post-Mortem & Retrospective Reporting

Post-mortem (retrospective) reports are the single best way to learn from incidents. The Post-Mortem Report automates the process of retrospection to determine what, exactly, led to the resolution of an issue. Teams can effectively take snapshots of individual incidents, which is useful in the event that a similar situation occurs in the future.

Because all activities are tied to specific incidents—including all alerts, notifications, chats, and paging steps—you’re better able to learn from the past when you use VictorOps. You also have the ability to edit out pieces of the timeline that aren’t relevant or annotate the timeline with interesting points from notes that weren’t otherwise included. VictorOps’ reporting feature makes it easier to generate uptime reports, as well.


Integrations

Out-of-the-box integrations are available for a continually growing list of 60+ applications, including integrations specific to the needs of the enterprise. The VictorOps API is also available for custom integrations.


Pricing

VictorOps offers both Standard and Enterprise packages. Standard packages range from $29 to $34 per user, per month, billed annually. Enterprise packages range from $49 to $59 per user, per month, billed annually.

Discounts are available for education providers. Custom add-ons are also available.


Bottom line

  • Built to support modern DevOps and agile processes
  • Supports collaboration for teams to improve the incident remediation process
  • Captures data continuously during the incident management process
  • Available throughout the incident lifecycle to help solve problems, not just see problems
  • Improves the lives of on-call technicians by filtering the noise of alarms

Additional information for VictorOps

Key features of VictorOps

  • Activity dashboard
  • Alerts
  • API
  • Calendar sync with Google
  • Chat
  • Collaborative workspace
  • Dynamic workflow
  • Escalation management
  • Event tracking
  • Incident management
  • Mobile alerts
  • Real time updates
  • Automated scheduling
  • Enterprise applications
  • Issue tracking
View All Features

Benefits

Alert Routing: Intelligently route actionable incidents to the right teams (using SMS, email, or phone) for real-time response.

Alert Parameters: Quiet alert noise by changing the state of alerts based on customizable parameters.

Alert Annotation: Reduce mean time to resolution (MTTR) by delivering alerts that include links to documentation from internal wikis, runbooks, graphs (from Boundary, Datatdog, etc.), or links to past retrospective reports.

Timeline: Gain clear situational awareness over all alerts coming off your system to track who has been notified and actions being taken for incident resolution.

Incident Pane: Pull additional support into the firefight with a filterable view of critical alarms that allows users to acknowledge or re-route alerts to one or more teams.

Chat: Ensure clear communication and collaboration with teams during the remediation process using VictorOps' native chat functionality or through integrations with third party providers such as Slack or HipChat.

Control Call: Initiate a conference bridge and invite users with just a couple of clicks for synchronous incident communications.

Scheduling: Set up your on-call team rotations using standard, follow the sun, or custom scheduling options.

Reporting & Documentation: Continue to learn and adapt from each incident using detailed reporting tools for use in post mortem and retrospective reviews.

Enterprise Communication: Ensure appropriate business constituents are up to speed on outage communication via first party Statuspage.io integration.

Integrations: Get up and running quickly with the tools you already use with a rich collection of OOTB integration options or using the VictorOps API.

Native Mobile Support: Keep up to speed on incidents using native Android and iPhone applications.