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Splunk On-Call Pricing, Features, Reviews and Alternatives

Splunk On-Call product overview

Price starts from

10

/user

Per month

What is Splunk On-Call?

With Splunk On-Call (formerly VictorOps), on-call isn't a four-letter word. Our incident management software aligns log management, monitoring, chat tools, and more, for a single-pane-of-glass into system health. Using this IT and DevOps system data, we support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution, and reduced downtime.

Key benefits of using Splunk On-Call

Alert Routing: Intelligently route actionable incidents to the right teams (using SMS, email, or phone) for real-time response.

Alert Parameters: Quiet alert noise by changing the state of alerts based on customizable parameters.

Alert Annotation: Reduce mean time to resolution (MTTR) by delivering alerts that include links to documentation from internal wikis, runbooks, graphs (from Boundary, Datatdog, etc.), or links to past retrospective reports.

Timeline: Gain clear situational awareness over all alerts coming off your system to track who has been notified and actions being taken for incident resolution.

Incident Pane: Pull additional support into the firefight with a filterable view of critical alarms that allows users to acknowledge or re-route alerts to one or more teams.

Chat: Ensure clear communication and collaboration with teams during the remediation process using VictorOps' native chat functionality or through integrations with third party providers such as Slack or HipChat.

Live Call Routing: Initiate a conference bridge and invite users with just a couple of clicks for synchronous incident communications.

Scheduling: Set up your on-call team rotations using standard, follow the sun, or custom scheduling options.

Reporting & Documentation: Continue to learn and adapt from each incident using detailed reporting tools for use in post mortem and retrospective reviews.

Enterprise Communication: Ensure appropriate business constituents are up to speed on outage communication via first party Statuspage.io integration.

Integrations: Get up and running quickly with the tools you already use with a rich collection of OOTB integration options or using the VictorOps API.

Native Mobile Support: Keep up to speed on incidents using native Android and iPhone applications.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

In Person
Documentation
Live Online
Webinars
Videos

Splunk On-Call pricing information

Value for money

4.6

/5

31

Starting from

10

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Splunk On-Call features

Functionality

4.2

/5

31

Total features

21

6 categories

Most valued features by users

API
Reporting/Analytics
Third Party Integrations
Activity Dashboard
Reporting & Statistics
Monitoring
Collaboration Tools
Alerts / Escalation

Functionality contenders

Splunk On-Call users reviews

Overall Rating

4.6

/5

31

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.88/10
Rating distribution

5

4

3

2

1

19

10

2

0

0

Pros
Very customizable, easy to use, and fantastic support. This has really made managing alerts and on-call so much easier, and we've always had helpful and friendly support when needed.
Splunk's purchase of VictorOps gives the opportunity for major improvement and excellent customer support.
A really good product supported by a great team.
Cons
For years we have had to manually manage our on call rotations throughout the organization. This linked with the wide range of monitoring tools, problem management has been difficult.
This has caused issues with emergency on call coverage. Second is no having a location, out side the alerts and incidents, to house knowledge base type documents.
SSO integration is still awkward to set up and use, and there still aren't nearly as many integrations as with PagerDuty.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

The perfect fit

Reviewed 6 years ago

When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring. Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something...

Pros

- Communication-centric design - great for team efforts - Very responsive support and dev team - Easy to set up, easy to use - Lots of integrations available - Contact details in the app makes reaching out to teammates easier in a crisis

Cons

- Some advanced/niche scheduling options are not currently possible - Data on old alerts can be difficult or impossible to obtain, depending on age - Reporting is a work in progress

Vendor response

It's wonderful affirmation for us when we hear that VictorOps has been a positive driver in team efficiency and happiness! We're also continuing to advance our development efforts (our engineering team is also growing!), so keep an eye out for enhancements on reporting and scheduling!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

A really good product supported by a great team

Reviewed 2 years ago

VictorOps was the default on-call software for a couple of years for various teams in the organization. It works amazingly most of the time. Only issue that was faced was after Zabbix changed their alerting mechanism which somewhat broke the VictorOps. VictorOps team was quick to devise a solution using webhooks, which worked immediately. They however, took some time to figure out the ack-back solution for Zabbix 4.4, and had a bug which delayed the deployment. However, VictorOps support was really good throughout this time, they stayed in contact, and even let developers do live debugging to figure out the bug, and the solution was solved. All in all, I have nice things to say about VictorOps.

Pros

- Easy to use and setup - Alerting data can be customized (found this feature missing on other competing software) - Ack-back feature (used Zabbix) - Very good mobile app with notifications - Alert snooze option which is a life saver. - Alert routing works perfectly

Cons

- Duplicate alerts happen when alerts flap. - Alerting data contains too much data (relevant information is usually found after scrolling)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Splunk On-Call Review

Reviewed 2 months ago

My overall experience with Splunk On-Call is too good. It is easy to use and help organisation to manage the on-call support engineer to handle the incident get raise in the production environment.

Pros

The most impactful feature of this software is that we can easily schedule the on-call support engineer for our production environment. So, the team can easily reach out to the available engineer. and also help to let us know what incidents get raised in a production environment. It helps organisations to manage the support members. Engineers will get notifications about their on-call week and incident get triggered in the env. It is easy to use.

Cons

As of now, I don't have anything which I don't like about this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Cheap, but that's about it

Reviewed a year ago

IMO, Splunk bought VictorOps to tick a checkbox and nothing more. It's cheap, but unless you're totally strapped for cash, look elsewhere.

Pros

VictorOps (now called Splunk On-Call) organizes incidents in a manner similar to a Twitter timeline. It's really convenient being able to browse your history like that. There are a decent number of integrations with third-party services, and the Rule Engine allows you to annotate incoming alerts with additional information such as links to runbooks. In terms of price, you'll pay a lot less than you will for competing products like PagerDuty.

Cons

Since being acquired by Splunk, VictorOps has been left to rot on the vine. There have been virtually no new features. I was willing to excuse that when VictorOps was operating as a smaller company, but not being able to do an in-depth history of incidents in 2021 is just inexcusable. Splunk's high-pressure sales agents will constantly try to upsell you on other Splunk products. SSO integration is still awkward to set up and use, and there still aren't nearly as many integrations as with PagerDuty.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Victory for on-call and alert escalation

Reviewed 2 years ago

For years we have had to manually manage our on call rotations throughout the organization. This linked with the wide range of monitoring tools, problem management has been difficult. VictorOps has allowed us to jump into the future of Outage Management! This has allowed us to reduce our MTTR (mean time to resolution) for outages. I highly recommend this tool!

Pros

VictorOps was easy to deploy, configure teams, and manage on-call rotations. There is a large list of integrations that allow for connections into all our required systems. Included with every integration is a link to their knowledge base. VictorOps is a must have tool for anyone looking to more effectively manage alert escalation and on-call rotations.

Cons

There are only two things i have come across that are lacking. First, setting up overrides for on call management. VictorOps only allows for overrides to be in 30 minutes time blocks. This has caused issues with emergency on call coverage. Second is no having a location, out side the alerts and incidents, to house knowledge base type documents.

Splunk On-Call FAQs and common questions

Q. What type of pricing plans does Splunk On-Call offer?

Splunk On-Call has the following pricing plans:
Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Splunk On-Call?

Splunk On-Call has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Splunk On-Call support?

Splunk On-Call supports the following languages:
English


Q. Does Splunk On-Call support mobile devices?

Splunk On-Call supports the following devices:
iPad, iPhone


Q. Does Splunk On-Call offer an API?

Yes, Splunk On-Call has an API available for use.


Q. What other apps does Splunk On-Call integrate with?

Splunk On-Call integrates with the following applications:
Nagios XI, LogicMonitor, Jira, Datadog, Site24x7, Google Voice, Network Performance Monitor, Pingdom, Sumo Logic, Salesforce Sales Cloud, Slack, AppDynamics, ServiceNow, New Relic, Raygun, Zendesk


Q. What level of support does Splunk On-Call offer?

Splunk On-Call offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support

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