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Splunk On-Call

IT & DevOps Incident Management

Table of Contents

Splunk On-Call - 2025 Pricing, Features, Reviews & Alternatives

What is Splunk On-Call?

With Splunk On-Call (formerly VictorOps), on-call isn't a four-letter word. Our incident management software aligns log management, monitoring, chat tools, and more, for a single-pane-of-glass into system health. Using this IT and DevOps system data, we support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution, and reduced downtime.

Benefits of using Splunk On-Call

Alert Routing: Intelligently route actionable incidents to the right teams (using SMS, email, or phone) for real-time response.

Alert Parameters: Quiet alert noise by changing the state of alerts based on customizable parameters.

Alert Annotation: Reduce mean time to resolution (MTTR) by delivering alerts that include links to documentation from internal wikis, runbooks, graphs (from Boundary, Datatdog, etc.), or links to past retrospective reports.

Timeline: Gain clear situational awareness over all alerts coming off your system to track who has been notified and actions being taken for incident resolution.

Incident Pane: Pull additional support into the firefight with a filterable view of critical alarms that allows users to acknowledge or re-route alerts to one or more teams.

Chat: Ensure clear communication and collaboration with teams during the remediation process using VictorOps' native chat functionality or through integrations with third party providers such as Slack or HipChat.

Live Call Routing: Initiate a conference bridge and invite users with just a couple of clicks for synchronous incident communications.

Scheduling: Set up your on-call team rotations using standard, follow the sun, or custom scheduling options.

Reporting & Documentation: Continue to learn and adapt from each incident using detailed reporting tools for use in post mortem and retrospective reviews.

Enterprise Communication: Ensure appropriate business constituents are up to speed on outage communication via first party Statuspage.io integration.

Integrations: Get up and running quickly with the tools you already use with a rich collection of OOTB integration options or using the VictorOps API.

Native Mobile Support: Keep up to speed on incidents using native Android and iPhone applications.

Starting from

/user

Per month

Alternatives with better value for money

Splunk On-Call's key features

Most critical features, based on insights from Splunk On-Call users:

Alerts/Escalation

5.0

(2)

Incident Management

5.0

(1)

Reporting/Analytics

4.0

(1)

Incident Reporting

5.0

(1)

Mobile Alerts

5.0

(1)

Knowledge Base Management

3.5

(2)

All Splunk On-Call features

Features rating:

4.2

(32)

Activity Dashboard

4.0

(1)

Audit Trail

4.0

(1)

Issue Tracking

5.0

(1)

Real-Time Reporting

4.0

(1)

Uptime Reporting

5.0

(1)

API

(0)

Automated Scheduling

(0)

Chat/Messaging

(0)

Collaboration Tools

(0)

Event Tracking

(0)

Monitoring

(0)

Performance Monitoring

(0)

Purchasing & Receiving

(0)

Real-Time Updates

(0)

Reporting & Statistics

(0)

Third-Party Integrations

(0)

Splunk On-Call alternatives

Splunk On-Call

4.5

(32)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.6

Customer Support

4.5

SysAid

4.5

(484)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

ConnectWise Automate

4.2

(134)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.7

Features

4.3

Value for Money

3.9

Customer Support

3.7

Oh Dear

4.9

(63)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

4.6

Customer Support

4.7

Splunk On-Call pricing

Value for money rating:

4.6

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Splunk On-Call integrations (38)

Splunk On-Call support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Knowledge Base

Email/Help Desk

Chat

Phone Support

Training options

In Person

Documentation

Live Online

Webinars

Videos

Splunk On-Call reviews

Overall rating

4.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.94/10

Rating distribution

Pros

“Very customizable, easy to use, and fantastic support. This has really made managing alerts and on-call so much easier, and we've always had helpful and friendly support when needed.”

David R.

Sr. Software Support Engineer / Cloud Services Engineer

“Splunk's purchase of VictorOps gives the opportunity for major improvement and excellent customer support.”

Verified reviewer

Anonymity request

“A really good product supported by a great team.”

Abdullah T.

DevOps Engineer

Cons

“For years we have had to manually manage our on call rotations throughout the organization. This linked with the wide range of monitoring tools, problem management has been difficult.”

Verified reviewer

Anonymity request

“This has caused issues with emergency on call coverage. Second is no having a location, out side the alerts and incidents, to house knowledge base type documents.”

Verified reviewer

Anonymity request

“The UI is very basic, possibly by design or my limited permissions but in a lot of ways it feels hollow and lacks any real character if you have to use it daily.”

Michael H.

Site Reliability Engineer

Read all reviews

Splunk On-Call FAQs

Q. What type of pricing plans does Splunk On-Call offer?

Splunk On-Call has the following pricing plans:
Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Splunk On-Call?

Splunk On-Call has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Splunk On-Call support?

Splunk On-Call supports the following languages:
English

Q. Does Splunk On-Call support mobile devices?

Splunk On-Call supports the following devices:
iPad, iPhone

Q. Does Splunk On-Call offer an API?

Yes, Splunk On-Call has an API available for use.

Q. What other apps does Splunk On-Call integrate with?

Splunk On-Call integrates with the following applications:
Nagios XI, LogicMonitor, Jira, Datadog, Site24x7, Google Voice, Network Performance Monitor, Pingdom, Sumo Logic, Salesforce Sales Cloud, Slack, AppDynamics, ServiceNow, New Relic, Raygun, Zendesk Suite

Q. What level of support does Splunk On-Call offer?

Splunk On-Call offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support