VictorOps Standard - Alerting & Collaboration
$29/user/month billed annually
$34/user/month billed monthly
VictorOps Enterprise - Complete Incident Management
$49/user/month billed annually
$59/user/month billed monthly
Technology-enabled organizations can’t afford to wait until standard business hours to discover and address vital incidents. They need resolutions right away. VictorOps is a DevOps alerting, routing, and real-time incident management solution that decreases the time it takes resolve problems. The platform brings together IT, development, engineering, and systems administration departments with intelligent tools for efficiently resolving incidents from initial alert through to post-mortem analysis.
Designed to empower teams with the situational awareness to address incidents quickly and with complete confidence, VictorOps filters the “noise” of alerts to improve the lives of on-call technicians. The app provides support for both agile and DevOps development processes, allowing companies of all sizes to keep their focus on continuous innovation.
IT and DevOps teams are under more pressure now than ever before, as they play a key role in enabling companies to deliver on agile’s goal of providing software to customers. VictorOps is a real-time incident management platform that provides these teams with notifications when incidents occur. Most importantly, it gives teams the information and tools they need to resolve these problems in an efficient manner.
In addition to sending smarter alerts, VictorOps serves as a virtual environment where teams can prepare for, react to, and recover from technical incidents. Organizations benefit when teams are able to rapidly mobilize, as this allows for accelerated resolutions and decreased downtime. VictorOps improves the lives of on-call technicians by intelligently routing alerts to the right people, at the right time; thereby filtering the noise of unnecessary alarms. Streamlined communication, along with tools for collaboration, integration, automation, and measurement between software developers and operations teams, comes together within an elegant interface.
VictorOps offers intelligent, rule-based alert delivery and escalation. When an alert is triggered, VictorOps uses the rules that an organization has created to determine what happens next. By default, critical alerts are turned into incidents, which starts off the unique “escalation policy” defined by the individual organization.
Depending on the rules you have set up, specific incidents may or may not require actual human intervention from someone in your organization. You may opt to have incidents created as “warnings,” which is a lesser alert. You can also leave certain rules “disabled” if you want to receive alerts for staging using a simple cURL command.
Rich alerts are annotated alerts that have been setup to include links to specific technical documents that could be needed to resolve the challenge at hand. Using the Alert Rules feature, VictorOps users can elect to annotate alerts containing certain keywords with specific documentation, URL, note, or image link.
Use VictorOps’ Transmogrifier tool to find links to helpful documentation, graphs, and images in the context of your alerts. When an on-call team member responds to an alert, he or she will immediately find the resources needed to fix the problem at hand. This saves time and frustration during stressful periods.
The VictorOps platform offers a number of ways for users to chat and communicate efficiently during periods of crisis. For example, @Mentions can be used to contact specific team members directly via push notifications. All communication that takes place in this manner is recorded and logged to the main timeline, which means it is visible to other users in the organization and it can be used for reporting.
VictorOps also gives you a way to participate in private chats. Private chats are not recorded or logged on the team timeline, and they cannot be used for reporting. Rather, they consist of one-on-one communication between users. You can send a private message to a colleague using the text bar at the bottom of the user view. No @-symbols are required when you send a private message.
Post-mortem (retrospective) reports are the single best way to learn from incidents. The Post-Mortem Report automates the process of retrospection to determine what, exactly, led to the resolution of an issue. Teams can effectively take snapshots of individual incidents, which is useful in the event that a similar situation occurs in the future.
Because all activities are tied to specific incidents—including all alerts, notifications, chats, and paging steps—you’re better able to learn from the past when you use VictorOps. You also have the ability to edit out pieces of the timeline that aren’t relevant or annotate the timeline with interesting points from notes that weren’t otherwise included. VictorOps’ reporting feature makes it easier to generate uptime reports, as well.
Out-of-the-box integrations are available for a continually growing list of 60+ applications, including integrations specific to the needs of the enterprise. The VictorOps API is also available for custom integrations.
VictorOps offers both Standard and Enterprise packages. Standard packages range from $29 to $34 per user, per month, billed annually. Enterprise packages range from $49 to $59 per user, per month, billed annually.
Discounts are available for education providers. Custom add-ons are also available.